“Making Music
Child’s Play” ™
“Making Music
Child’s Play” ™
Customers
Kids
Like compelling, challenging
video games, easy to play,
difficult to master.
Parent & Grandparents
Buy toys for kids, can learn
side by side with their family.
People
Who WANT to be musicians.
“Making Music
Child’s Play” ™
New Video Game Market
Market Size
Went from $6 Billion to Over
$11 Billion Annually
Expected to double again in
next few years, to over $20
billion
Triple that for global numbers.
(Korea alone, $5.2 Billion)
“Making Music
Child’s Play” ™
Broad Based Demand
Age 3 and Older
60% play video and
computer games
145 million identify video &
computer games as most
fun entertainment activity
“Making Music
Child’s Play” ™
Broad Based Demand
Surpassed Movie
Industry Market
35% of Americans
43% of them women, with
few choices for their
tastes
“Making Music
Child’s Play” ™
Little Known Tidbits
Mario Bros brought in twice the revenue of all five
Star Wars movies combined.
Pokemon is multi-billion dollar per year industry.
Lara Croft, Tomb Raider, billion dollar game
BEFORE the movies.
Sims series is a billion dollar franchise. Sim City 2,
sold 1 million copies in 10 days.
Grand Theft Auto/Vice City made a billion dollars.
Tetris sold 50 million units, and 32 million of
Nintendo’s Game Entertainment Systems when
they bought the rights and bundled the game.
Disney just launched a blue PC with Mouse ears,
loaded with their video games.
EA did almost 3 Billion in revenue last year, mainly
through their sports categories.
YOU can invest in a future billion dollar game
company today. We intend to do with music what
EA did with sports, and our niche markets are
limitless We are first, only and best in this space.
“Making Music
Child’s Play” ™
Logical Exit Strategy:
Merger/Acquisition
The State of the Market
Microsoft, Sony and
Nintendo battling it out
for control of the living
room, the interactive
nerve center of the home
for the next century.
Disney and Infinium jump
in this year as well.
“Making Music
Child’s Play” ™
Logical Exit Strategy:
Merger/Acquisition
How customers choose.
Popular games drive
console purchases.
Mario Brothers can only
be played on Nintendo.
The next 20, or 30 games
bought will be on the
Nintendo platform.
“Making Music
Child’s Play” ™
Logical Exit Strategy:
Merger/Acquisition
Video Market Dilemna.
Demographic dominated by
13 to 34 year old males.
Reputation for mindless
violence creates public
resistance to game market.
Gender, age, and violence
issues must be overcome to
become truly mass market.
“Making Music
Child’s Play” ™
The key into the home:
Piano Wizard
Non-Violent
Productive
Musical
Educational
FUN
Simple
Action
Packed
Challenging
Compelling
Harvard Study
“Making Music
Child’s Play” ™
2 years of keyboard lessons increases
math and spatial scores by 30-40 percent.
We can hard wire our children’s minds to
multi-task and parallel process with early
access to classical music playing.
Probable Exit:
Potential Buyers of Company
Game Console
Manufacturers
Microsoft
Nintendo
Sony
Infinium
Media Companies
Dreamworks
Disney
Warner Bros
“Making Music
Child’s Play” ™
Keyboard
Manufacturers
Yamaha
Casio
General Music
Independent
Video Game
Manufacturers
EA
Vivendi
Universal
Historical Example of Logical
Buyout Scenario:
In September 2002, MICROSOFT
Purchases RARE from NINTENDO
“Making Music
Child’s Play” ™
RARE produced Donkey Kong, other
Nintendo exclusive titles in past.
Accounted for less than 1.5% of
Nintendo sales.
MICROSOFT pays 400 million dollars
for 49% of company.
MICROSOFT desperately needs
EXCLUSIVE hit games to drive
customers to their platform (Xbox)
HIT GAMES DRIVE PLATFORM SALES
Opportunities: Logical Buyout
Scenario: Allegro Rainbow
Revolutionary Video Game Concept
“Making Music
Child’s Play” ™
Bypasses and Takes Current Video Game
Market by Surprise with Quick, Large Volume
sales via Direct TV. Public Relations Bonanza.
Wholesome Educational and Musical Values
welcomed by Family-Oriented Households and
Home Schooling Markets that shun current
violent Video Games.
Welcomed by Schools, Churches, Libraries,
Senior Wellness Centers, and many other
Institutional Markets through fund-raisers.
Ongoing Revenue Streams via Online club
supplying Popular Licensed MIDI files, New
Graphics, “Free” Piano Teacher Lessons and
Referrals, Musical Online Community and more.
Acquires Great Brand with Large Database of
Enthusiastic, Involved Customers.
Unique Lucrative Sales Channels. Global
Replication of US Markets/Sales.
Key Marketing Advantages
Direct Sales via Demonstration
Little Used in Video Game Marketing
Exciting and Powerful
Instant Gratification
Commission Based Marketing, pay AFTER
the sale.
Measurable Results for Fine Tuning
Demonstration Sales are the Rocket Fuel
of Direct TV Home Shopping Phenomenon
Piano Commando is a Perfect Product for
TV Demonstration
Universal Appeal, Colorful, Kids, Seniors,
Family, Safe, Musical, Educational, Fun
Video Game, Affordable, PR opportunities
are abundant and constant.
“Making Music
Child’s Play” ™
Pricing: Full Version
$249.95 (+-) with Keyboard
$125 (+-) Wholesale
$65 (+-) Cost
$60 Gross Profit
$129.95 without Keyboard
$60 Wholesale
$5 cost
$55 Gross Profit
“Making Music
Child’s Play” ™
Pricing: Easy Mode Version
$99.95 (+-) with mini-Keyboard
$50 (+-) Wholesale
$25 (+-) Cost
$25 Gross Profit
$49.95 without Keyboard
$25 Wholesale
$5 cost
$20 Gross Profit
“Making Music
Child’s Play” ™
Pricing: Lite Bundle Version
$0 for 10 song version
Partner supplies media, Allegro
supplies stickers and rebate.
10 more free songs enabled upon
registration, starts email cycle.
20% rebate to customer to upgrade
to either Easy Mode or Full version.
20% commission to partner
60% of retail price to Allegro
“Making Music
Child’s Play” ™
Where we are
“Making Music
Child’s Play” ™
Finished Product
First Revenue
Final Packaging/Branding
Implementation of Sales and
Customer Support Systems
Regional Launch
Strategic Alliances Forming
Financial Partner
Opportunity
Future Products
“Making Music
Child’s Play” ™
Drum Wizard
Band Wizard
Karaoke Wizard
Voice Precise
Captain Kalimba
Music Mobile
Stand Alone Game Unit (No
PC, plugs straight into the
TV)
Future Platforms
MacIntosh
Xbox
PlayStation
Nintendo
Arcade
Embedded Chip in Keyboard
Handheld Devices, Phones
“Making Music
Child’s Play” ™
Future Markets
“Making Music
Child’s Play” ™
Hispanic (Spanish)
Canada (French)
Europe (German, Italian, etc.)
Japan
Singapore
Australia
Korea
India
China
Afghanistan
Future Generations
Your Children
Your Grandchildren
Your Great-Grandchildren
Your Great Great-grandchildren
Their Children
Etc.
100 years from now all people can
play and read music as a
birthright, and do so with great
joy. Even You.
“Making Music
Child’s Play” ™
Near Term Goals
Ramp up PR Campaign
Begin Marketing Plan
Expand Strategic Partner
and Channel Negotiations
Regional Christmas
Launch in Utah
National Launch to follow
“Making Music
Child’s Play” ™
TEAM
Board of Directors
Choice Key Management
All-Star Advisory Board
Resumes don’t build great companies, great teams do,
and this team’s strength is it’s commitment, enthusiasm,
perseverance, alignment and integrity. Each plays their
part in this symphony, and delights in helping bring
music making to the whole world with a new system of
thinking and learning about music. All earn their right to
be named as part of this team through constant focused
effort and results. We are proud to work together, and
have not yet begun to render our best and most exciting
results, both for the children and our investors.
“Making Music
Child’s Play” ™
TEAM
Board of Directors
Nicholas Zaldastani
Harvard Business School (MBA) ; University of Paris
(Diploma in French Studies) ; Duke University (BS
Engineering and Economics)
Operational Experience: Oracle Corporation (Director), Open
Horizon (President & CEO), Ogilvy and Mather (Account
Management), SABA (General Manager), FMS (CEO)
“Making Music
Child’s Play” ™
Venture Capital Experience: SABA, Continuity, Careerstream,
World Energy, PaybyTouch, Talon Audio Boards:
CNWE,
CNWF, World Energy, PaybyTouch, American Academy in
Tbilisi
Awards: CLEO
Nicholas is the CEO of Crocodiles Not Waterlilies, a
children’s entertainment company producing wonderful
animated stories to help children make wiser, integrity based
decisions through vicarious ethical dilemmas, examples and
experiences, based on the time proven and deeply loved
stories of author and speaker Roger Anthony.
Faculty member at IBI Global.
TEAM
Board of Directors
Bob Mangum
Harvard School of Business
“Making Music
Child’s Play” ™
Has long demonstrated commitment to working with
entrepreneurs, sharing his core emphasis on integrity in business,
and his extraordinary career, including President of MSI, Inc., a
developer, manufacturer, and marketer of precision motion control
equipment President of McGraw-Edison, Canada, a subsidiary of
McGraw-Edison (NYSE), President of Central Foundry Company, a
subsidiary of Gable Industries, Inc. (NYSE), (Mr. Magnum also
served as a Vice President of GBI); and General Manager of Celco
Plant, Celanese Corporation (NYSE), President of Project Arts,
Inc., a 501(c)(3) Arts based rehabilitation non-profit for severely
mentally ill adults; Director and Vice President of Harvard
Business School Club of Arizona; Director and Member of
Executive and Trust Investment Committees, First National Bank
of Tuscaloosa, Alabama; Director of First National Bank, Narrows,
VA, a subsidiary of First Virginia Bankshares (NYSE); Director of
Arizona Small Business Association; and Director of Phoenix
Rotary Foundation. He has testified before committees of U.S.
Senate and House of Representatives on business issues, is the
author of numerous published articles, and is a panelist of
Business Roundtable on KFNN Radio. He has military and NSA
experience with top-secret security clearance.
TEAM
Board of Directors, Chairman
Chris Salter, Founder and CEO
“Making Music
Child’s Play” ™
2 BA’s, from SIU Carbondale, Linguistics and Music and a
Master’s in Music from UCLA.
A voracious learner, he speaks 6 languages and plays 4
instruments and has traveled and lived abroad for almost 7 years
in 5 continents and 23 countries, including a stint in Botswana for
the Peace Corps, and doing his master’s thesis research in Brazil.
Previously ran a software sales company and led a team of
telemarketers, outside sales reps, computer technicians and
administrative personnel from an $8,000 initial capital investment
to $1,000,000 gross revenues in 14 months by selling through
demonstration at computer shows. He later took intensive
courses in web development, project management, database
design, graphics and beginning programming, which has proved
invaluable in managing the software development process. Since
joining IBI, an entrepreneur training network, he founded Allegro
Multimedia Inc in August 2001, and in spite of the tech bubble
collapse, the scandal and terror economy, was able to raise 1.8
million dollars, develop and finish the core game and software
engine that will revolutionize music education in our lifetime. His
passion and commitment to children and learning and his vision
of a world where everyone feels music making is a birthright not a
privilege has led him to leave no stone unturned to create this
company of like-minded investors, team, and strategic partners.
TEAM
Key Management
Dan Goldman, Interim CFO
Finance/Accounting-San Diego State University
Over 21 years of experience building companies.
Extensive experience in corporate development
and financing, strategic planning, financial
analysis, Tax planning, due diligence, marketing,
selling, investing and managing organizations.
Acting as a founder, Director, CEO, CFO, VP of
Finance or VP of Corporate Development, assists
in financial analysis, business & marketing plans,
developed pro forma financial statements,
business development, structure, acquisitions,
accounting, tax planning and assist in raising
corporate debt and equity capital.
“Making Music
Child’s Play” ™
TEAM
Key Management
David Caffey, Interim Director of Bus. Dev.
University of Southern California Marketing
“Making Music
Child’s Play” ™
Manager of Executive Programs for Microsoft since 1991,
Focused on Customer Management/Sales Force
Automation solutions, for Microsoft. Helped build brands
for Microsoft’s Channel programs as the Brand
Development Manager.
As Director of Business Development, Mr. Caffey led
negotiations for the Microsoft Network (MSN) to acquire
and implement revenue generation opportunities and
strategic partnerships. Specifically, he was pivotal in
negotiations and relationship building with varied clients
that include Disney, ESPN, Expedia, Ticketmaster, USA
Networks, NBC, WebMD, and many others.
Prior to joining Microsoft, Mr. Caffey was the Marketing
Projects Manager of Jaguar Cars Inc., a division of Ford
Motor Company.
Mr. Caffey spent 6 years at Nissan Motor Corporation He
helped develop the Total Ownership Experience customer
satisfaction program.
TEAM
Key Management
John Wheeler, Interim COO
Mr. Wheeler is the Managing Partner with
SalesQuest Group, a consulting firm specializing
in helping emerging and established firms achieve
competitive advantage through the optimization of
their sales, marketing, and customer service
functions. He has particular expertise in helping
firms develop and execute strategic and tactical
plans. He has multi-disciplinary expertise in the
telecommunications, utilities, high technology,
information services, process manufacturing, and
insurance industries. Mr. Wheeler is a respected
industry leader with over 30 years of experience in
sales,
marketing,
product
development,
management,
operations improvement, and
information technology.
“Making Music
Child’s Play” ™
TEAM
Key Management
David Sipple, Interim VP of Sales
“Making Music
Child’s Play” ™
University of Wyoming, Broadcast Journalism and an
MBA from the University of South Florida .
President of Brainy Computing Inc. and owns his own
consulting firm, Poseidon Dynamics.
Nationally renowned sales, marketing and management
expert, with a successful professional history of
increasing revenues at The Home Shopping Network,
Quarterdeck Software and SAS Institute. His unique
insights and approaches have consistently led to record
setting sales and ROI’s, while minimizing expenses and
costly mistakes.
With extensive experience in acquiring and managing
customers and partners in corporate, government and
higher education and consumer goods markets, David’s
plain speak and direct approach appeals to professionals
across all industries. His management philosophy is to
lead by example and his training philosophy is
preparation equals performance. He revels in proving
that high integrity sales is the true road to success.
TEAM
Key Management
Rex Hale, Interim CTO
Brigham Young University
Deep high level experience with such companies as Intel
Corporation and Novell Inc. Experience building dozens
of networks from the ground up.
Extensive PC hardware experience and troubleshooting
skills.
Designed, implemented, and administered Novell,
Windows, Linux and LANtastic Networks.
Extensive programming experience in Delphi, C, C++,
Java, JavaScript, PERL, CGI and FoxPro.
Database experience in MySQL, Advantage, MSSQL
Minimal experience in Visual Basic, dBASE and Fortran.
Proficient in HTML, PHP and web communications
protocols.
Teaching experience in C and NetWare troubleshooting.
“Making Music
Child’s Play” ™
TEAM
All-Star Advisory Board
And Strategic Partners
See Business Plan for full
scope, but what follows is a
choice sampler of Allegro
Multimedia’s team and
resources.
“Making Music
Child’s Play” ™
Linda Chandler serves as strategic
advisor to technology ventures. The former
securities executive and investment banker from
Silicon Valley takes a select number of
assignments each year. She and her firm
Chandler-Drew, LLC specializes in software firms,
telcom ventures, and financial services
companies.
“Making Music
Child’s Play” ™
Leading Authority On Venture Capital and
Emerging Growth Companies
Linda is former senior vice president of Sutro &
Co. She was the first woman broker hired by the
prestigious securities firm in the Bay Area. In 11
months, she made associate vice president, and
full vice president in two years! She became
the youngest person and first woman to become
vice president of a major U.S. securities firm.
Chandler went on to co-found and serve as CEO
of the nation's first all-women's
securities firm. After two brilliant years, she
merged her firm with the leading investment
banking firm on the West Coast. They named
Linda senior vice president and she helped take a
number of Silicon Valley startups public. During
her career, Chandler personally raised over
$1 billion in investor funds.
Steve Taylor
Lead technical /
production direction
Twelve years software development experience
Eight years developing video games
Head of production at Wahoo Studios for the
last 2 years
Involved in projects on numerous platforms
including PS2, GameCube, Xbox, GBA, N64,
PS1, PC, Mac, and Nuon
Has credits on more than a dozen published
titles, developed at Wahoo Studios and Saffire
Corp.
“Making Music
Child’s Play” ™
Cynthia Dominic Hall
“Making Music
Child’s Play” ™
Cynthia Dominic Hall was
instrumental in negotiating the
landmark purchase by
Nintendo of the worldwide
licensing rights to TETRIS, and
she has signed on as Allegro
Multimedia Inc.'s exclusive
licensing agent for Piano
WIzard.
Steve Corn
“Making Music
Child’s Play” ™
President of Corn Music Services, Inc.
(www.cornmusicservices.com), a consulting
company specializing in new media, business
development, and licensing for the music industry.
Clients range include both online and offline
music-based companies including Universal Music
Publishing, Encore Karaoke, Sounddogs, and
Taxi.com. Prior to creating CMS, he was Executive
Vice President for LicenseMusic.com, a pioneer in
online music licensing. His background also
includes VP/GM at Megatrax Production Music, one
of the most successful independent music
libraries. Prior to joining Megatrax, he served as
executive in charge of music for many theatrical
and home video releases at LIVE Entertainment
(now Artisan Entertainment). He negotiated
soundtrack deals and administered their catalog of
publishing rights in over 60 films.
Infomercial queen, known for her work with Ed
McMahon, George Foreman, Ron Popeil,
Chuck Norris, Magic Johnson, etc, has signed
on to the team and offered to write, direct,
produce and star in the Piano WIzard
infomercials for nothing up front, only a
percentage on the back end, after bringing it
personally into QVC.
“Making Music
Child’s Play” ™
Fred Brown
“Making Music
Child’s Play” ™
Executive Producer of Home
Shopping Network (“HSN”)
(Consumer Electronics
Division) joined Allegro
Multimedia Inc.'s Advisory
Board in a very proactive
capacity, for example helping
make key introductions and
recommendations to Yamaha’s
National Directors of Sales and
Marketing.
Fred Brown’s Perspective
of Piano Wizard’s Potential
From an excerpt of an e-mail from Fred Brown,
Allegro Multimedia Advisory Board member and
Executive Producer at Home Shopping Network,
who oversaw the Casio “Magic Light” campaigns,
and who views Piano Wizard as a clearly superior
product.
"HSN sold over 20,000 Casio Magic Light
keyboards IN ONE DAY last November
2000. The magic light keyboard is a fair
comparison as a method of teaching people
how to play the piano. ”
“Making Music
Child’s Play” ™
The relevant number here is 20,000 units X
$200 apiece =$4,000,000 in sales IN A DAY.
Richard Crawford
Filmmaker/Videographer
“Making Music
Child’s Play” ™
Richard Crawford's awards
include four area Emmy Awards,
Gold Cindy Awards for
multimedia, a New York Art
Directors Award, and he has
extensive experience creating
effective compelling
infomercials.
Howard Lim
“Making Music
Child’s Play” ™
Founder and CEO of How Studios
(www.howstudios.com) is an expert in
visual branding, and is the CEO of a
world class graphics firm whose clients
include Disney, 20th Century Fox,
DreamWorks, City of Los Angeles
Marathon, Cartoon Network, City of
Santa Monica, Cirque du Soleil, Hanna
Barbara, Fujitsu and Sanwa Bank to
name a few. Howard's graphic and
branding expertise help assure that
Piano Wizard will be an instant classic,
with tight organic integration of the
visuals and the branding ensured.
Howard Lim’s Piano
Wizard Work
“Making Music
Child’s Play” ™
Allegro Multimedia, Inc.
Current Organization
Board of Advisors
Donald Beattie
Fred Brown
James Burk
Linda Chandler
Steve Corn
Richard Crawford
Parviz Firouzgar
Alexey Pajitnov
Board of Directors
Bob Mangum
NicholasZaldastani
Chris Salter (Chair)
Chris Salter
CEO
Kurt Koenig
Interim Director of
Mkgt/PR
JohnWheeler
Interim COO
Kim Auten
Ron Coston
David Sipple
VP of Sales
Dan Goldman
Interim CFO
Finance, Accounting
John Gonzales, CPA
William Black, CPA
Legal
Burk & Reedy
Rich Lehman - Corp
McDermott Will and Emery
Dave Stewart - Patents
Mike Starkweather - Patents
Maria Speth - Trademarks
Strategic Planning
Group
Interim
Administration
Streetmaker
Rod Richardson
Chris Allen
Kushal Ibrahim
Randy Kraft
“Making Music
Child’s Play” ™
Christie Dolan
Product
Development
Wahoo Studios
Q90
QDial
Howard Lim
Web Site
Nexation
Fresh Ground
Scott Herring
Allegro is currently transitioning from a virtual,
outsourced team to a dedicated, integrated team.
We are gradually filling the following positions.
Make Product
Sell Product
Service the Product
‘Count the Numbers’
“Making Music
Child’s Play” ™
VP-Operations
VP – Marketing/Sales
Chief Service Officer
CFO - Administration
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
Develops Ops Plan
Oversees Product
Development
Interfaces with
VP
Development/Testing
Operations
Firms
Provides input to contract
development, negotiations
Oversees Fulfillment
processes
Insures quality control
Contributes to corporate
visioning process
Contributes to corporate
business plan
Manages staffing
Manages to budget
Chris Salter
CEO
VP
2.
3.
4.
5.
6.
7.
8.
“Making Music
Child’s Play” ™
Chief
Customer
Officer
Marketing/
Sales
1.
Develops Mktg, Sales
Plan
Oversees execution of
Mktg, Sales Plans
Oversees development,
management of web site
Contributes to corporate
visioning process
Contributes to corporate
business plan
Drives sales
compensation plan
Manages staffing
Manages to budget
Executive
Assistant
1.
2.
3.
4.
5.
6.
7.
Develops customer support plan
Oversees Technical Support
Staff
Oversees Customer Service
Operation
•
Billing Issues
•
Customer Satisfaction
Contributes to corporate
visioning process
Contributes to corporate
business plan
Manages staffing
Manages to budget
CFO/
Administration
1.
2.
3.
4.
5.
6.
7.
8.
9.
Develops corporate budget
Oversees corporate financial
planning
Oversees corporate financial
reporting
Acts as interface with external
Law Firm
Oversees all other
administrative functions
•
Policies, procedures
Contributes to corporate
visioning process
Contributes to corporate
business plan
Manages departmental staffing
Manages to budget
VP
Operations
M gr Fulfillment/
Pkging
M gr- Product
Development
1.
2.
3.
4.
5.
6.
7.
8.
Develop/Test Product
Enhance Product
•
Existing
•
New Applications
•
Extensions to existing
If outsourced,interface with development, testing firms
Provide input to vendor contracts
Enforce product quality control
Manage personnel
Manage to budget
Evaluate personnel
“Making Music
Child’s Play” ™
1.
2.
3.
4.
5.
6.
Develop/Manage Fulfillment, Packaging processes
Manage inventory
Manage copies
Identify distribution partners
Manage distribution process
Enforce quality control, according to standards
VP
M arketing/
Sales
M gr M arketing
1.
2.
3.
4.
5.
6.
Contributes to Marketing Plan
Executes Marketing Plan
(including Public Relations)
Identifies Marketing
performance metrics
Reports on Market initiative
returns
Manages staffing (as required)
•
Hiring, firing,
evaluations
Manages to budget
Sales M gr
1.
2.
3.
4.
5.
6.
7.
Contributes to Sales Plan
Executes Sales Plan
Identifies Sales performance
metrics
Reports on sales results
Manages staffing
•
Hiring, firing,
evaluations
•
Sales effectiveness
Works to continually improve
sales effectiveness
Manages to budgets
M gr - Sales
Support
M gr - Web Site
1.
2.
3.
4.
5.
6.
Contributes to Market
Plan
Develops Site design
spec
Develops Site
Enhances Site, as
needed
•
Through
tracking, other
metrics
Manages Staffing
•
Hiring, Firing,
evaluations
Manages to Budget
1.
2.
3.
4.
“Making Music
Child’s Play” ™
Contributes to Sales Plan
•
Sales Support Area
Manages Sales Compensation
Program
•
Definition (in
conjunction with Sales
Mgr)
•
Review of
compensation
•
Payout
accuracy
•
Approves
adjustments
(as needed)
Manages sales training
program
•
Identify needs
•
Develop/deliver
training
Manages staffing
1.
Hiring, Firing,
Evaluations
Chief
Customer
Officer
M gr Customer
Service
M gr - Technical
Support
1.
2.
3.
4.
5.
6.
7.
Develops Technical Support Requirements
•
Evaluates technologies to enable technical support
Develops Technical Support materials and tools
•
If outsourced, manages relationship with vendors
•
If outsourced, contributes to contract development
Manages technical support operation
•
provides technical support, as needed
Manages Resource needs
•
Hiring, Firing, Evaluations
Insures Support in accordance with established standards
Manages technical support customer satisfaction process
•
Contributes to development of satisfaction instrument
Manages to budget
“Making Music
Child’s Play” ™
1.
2.
3.
4.
5.
6.
7.
8.
Develops Customer Service support requirements
•
Evaluates technologies to enable customer
service
Develops training requirements, materials
Directs Svc Rep training
Manages Customer Service operation
Provides customer service activities, as required
Insures customer service activities provided in
accordance with established standards
Manages Resource needs
•
Hiring, Firing, Evaluations
Manages customer support customer satisfaction
process
•
Contributes to development of satisfaction
instrument
CFO/
Administration
Legal Counsel External Firm
1.
2.
3.
4.
Develops, negotiates contracts
Researches, files patents/copyrights
Resolves legal disputes
•
Product, personnel,…
Provides counsel to Executive Team
M gr Administration
1.
2.
3.
4.
5.
6.
7.
8.
Drafts corporate policies, procedures
for executive review/approval
Manages headquarters operation
Maintains corporate files
Manages administrative resources
•
Hiring, Firing, Evaluations
Coordinates administrative support to
Executives
Coordinates company meetings
Works with Marketing on all internal
communications
Manages to group budget
M gr - Finance
1.
2.
3.
4.
5.
6.
7.
8.
“Making Music
Child’s Play” ™
Develops corporate financial plans, as
part of corporate planning process
•
Includes corporate budgeting
process
Defines key corporate financial
performance metrics
Evaluates technologies to enable
financial management
Manages collection of financial
information
Completes analysis of financial results
Develops/delivers financial results and
analyses to Executive team
Manages financial group personnel
•
Hiring, Firing, Evaluations
Manages to departmental budget
Coming soon to an Infomercial near you.
“Making Music
Child’s Play” ™