Job Description
Tompkins Community Action
JOB TITLE:
Information Technology Director
STATUS:
Exempt
DEPARTMENT:
Administration
RESPONSIBLE TO:
Deputy Director
Job Summary:
The Information Technology Director is responsible for agency wide network support, continued
network development, communications technology, and staff technology training. This position
also supervises the Information Technology Assistant.
Job Duties:
Network and Server Management (40%)
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Provides design, implementation of the Windows operating system
Performs administrative duties on Microsoft Windows Servers including installation,
configuration, optimization, and support
Performs account and group management and setup of group policies for machine
configuration and software installation
Manages Active Directory and works to integrate Active Directory with other sites’ data
sources
Manages network access control system, firewall, virtual private network, DNS, mail
routing, Check Point and other systems
Performs strategic architecture and design for Exchange 2007 and messaging solutions,
including migration from Oracle Calendar and Postfix to Exchange 2007
Manages Exchange Server environment for both local and remote offices; setup of RPC
over HTTPs for Microsoft Outlook remote client access over the Internet
Setup of mailbox policies and storage limits
Installs Outlook Web Access front end server for Internet email access
Performs server backups with Symantec Backup Exec 11d
Manages McAfee Virus Scan Enterprise ver.8.5i for servers and desktop virus protection
Manages and maintains agency Web Site
User Support and Training (30%)
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Responsible for maintenance and troubleshooting of computer and communications
equipment
Arranges formal and informal staff training in usage of technology and communication
systems
Information Technology Director
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Systems Management, Planning, Budgeting, and Documentation (30%)
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Responsible for oversight of installation and maintenance of copiers, computers,
peripherals, phone equipment, fax machines, and software
As part of the Administrative and Leadership Team develops, implements, and maintains
agency wide policies, procedures and general documentation
Assists Department Directors with ongoing technology planning to meet program and staff
needs
Purchases, deploys, manages, maintains, and completes minor repairs and upgrades to
agency desktop and laptop computers
Required Knowledge and Abilities:
Knowledge:
Experience in administration the following areas: Windows operating system, Linux Systems,
Checkpoint Firewall and VPN, McAfee anti-virus/anti-spam, Backup systems, Oracle Calendar,
Postfix. Hardware, software and operating system installation, support, monitoring and
maintenance skills; strong knowledge of security administration; problem solving and project
management skills.
Abilities:
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Daily administration of users in a Windows 2003 Active Directory domain
Setting and modifying file and share permissions
Creating and supporting shared print devices
Creating new user mailboxes, shared resources, distribution lists, etc.
Creating support, and troubleshoot VPN accounts
Working knowledge of TCP/IP
Effectively and systematically troubleshoot technology issues
Troubleshoot, procure and repair PC hardware
Organize and manage large projects
Work with adults in training settings
Good oral and written communication skills
Minimum Qualifications:
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Four year degree in computer technology; special training or certificate of proficiency may
be substituted for up to two years of college
Five years experience in network and server management in a business setting
Valid driver’s license that meets agency insurability criteria and access to a reliable
personal vehicle
Ability to bend, stoop, lift equipment (up to 50 pounds), and climb stairs/ladders