THE UNIVERSITY OF NORTH CAROLINA AT GREENSBORO
Functional Competencies – IT Career Banding
Business & Technology Applications
ITAA SPEC.
Description of Work: This is technical and analytical work in developing, and/or analyzing technical solutions for clients through an appropriate
blending of technical knowledge and business solutions. Employees participate in the development of solutions using programming expertise for dayto-day problems to include maintenance, modification or development of complex inter-related applications/solutions. Solutions may link technical
knowledge with business solutions and may range from consulting services (software and hardware recommendations) to developing integratedautomated systems. Duties include client needs assessment as well as evaluating hardware availability and software requirements.
Applications Analyst
Functional Competencies
Functional
Planning and
Organizing
Technical Knowledge
Technical Solution
Development
Technical Support
Contributing
Understands tasks required in job and
takes ownership to complete tasks.
Plans and organizes daily activities
and tasks.
Exhibits working knowledge of
specialty work area demonstrated by
an understanding of and ability to
apply the standards and terminology
associated with the work specialty.
Exhibits competence to work on most
phases of applications systems
analysis development.
Demonstrates an understanding of
the standard technology and systems
in place. Demonstrates sound
technical judgment.
Journey
Works independently and performs
job with minimal supervision. Adapts
work to unanticipated changes.
Advanced
Regularly assists management in
planning as requested.
Exhibits advanced knowledge of the
specialty area demonstrated by an
understanding and use of the
standard, theories, practices and
current trends associated with the
specialty. Supports technology
applications by exploring and
adapting to changing technologies.
Independently applies technical
judgment to work assignments to
achieve desired outcomes.
Serves as an experienced technical
resource. Uses detailed
understanding of technical
substantive and methodological
issues and theories to provide
direction for technical staff.
Effectively uses available tools in
problem solving and systems
analysis. Resolves routine problems.
Seeks out higher level support to
assist as needed.
Proactively verifies problem
resolution. Independently resolves
routine and non-routine problems.
Performs diagnostics on assigned
software and/or hardware. Spots
trends in recurring problems and
takes action to prevent future
occurrences.
Investigates, researches and
implements new technologies in
specialty or related area. Develops
information technology systems or
modules.
Recommends methods of resolving
problems to lower level analysts or
customers. Serves as a key resource
in solving problems of medium to high
complexity.
Functional
Project Management
Contributing
Serves as a productive team member
on a project team or manages a
project task. Substantively
contributes to project meetings.
Follows processes and approvals for
projects.
Consultancy Skills
Understands user needs through
discussion with client. Conveys
technical information to customer and
promotes understanding of relevant
issues.
Journey
Manages one portion of a larger
project or assumes responsibility for
projects of limited complexity.
Develops project plans, manages
milestones and drives project forward.
Accountable for keeping project on
track. Anticipates project problems
and leads collaboration to avoid or
manage problems.
Understands the client's needs and
resource limitations in order to
provide appropriate services to
clients. Builds on-going partnerships
with clients. Meets with customers to
discuss alternative technical
solutions.
Advanced
Manages projects of medium to high
complexity. Develops project plan,
manages milestones, and drives
project forward. Keeps project on
track.
Consults on issues and requests from
customers that require the
implementation or creation of a
custom solution. Consults with senior
level decision-makers, on an ongoing
basis, to discuss alternative technical
solutions.
NOTE: This is a generalized representation of positions in this class and is not intended to identify essential functions per ADA. Examples of work are
primarily essential functions of the majority of positions in this class, but may not be applicable to all positions.