THE UNIVERSITY OF NORTH CAROLINA AT GREENSBORO Functional Competencies – IT Career Banding Business & Technology Applications ITAA SPEC. Description of Work: This is technical and analytical work in developing, and/or analyzing technical solutions for clients through an appropriate blending of technical knowledge and business solutions. Employees participate in the development of solutions using programming expertise for dayto-day problems to include maintenance, modification or development of complex inter-related applications/solutions. Solutions may link technical knowledge with business solutions and may range from consulting services (software and hardware recommendations) to developing integratedautomated systems. Duties include client needs assessment as well as evaluating hardware availability and software requirements. Applications Analyst Functional Competencies Functional Planning and Organizing Technical Knowledge Technical Solution Development Technical Support Contributing Understands tasks required in job and takes ownership to complete tasks. Plans and organizes daily activities and tasks. Exhibits working knowledge of specialty work area demonstrated by an understanding of and ability to apply the standards and terminology associated with the work specialty. Exhibits competence to work on most phases of applications systems analysis development. Demonstrates an understanding of the standard technology and systems in place. Demonstrates sound technical judgment. Journey Works independently and performs job with minimal supervision. Adapts work to unanticipated changes. Advanced Regularly assists management in planning as requested. Exhibits advanced knowledge of the specialty area demonstrated by an understanding and use of the standard, theories, practices and current trends associated with the specialty. Supports technology applications by exploring and adapting to changing technologies. Independently applies technical judgment to work assignments to achieve desired outcomes. Serves as an experienced technical resource. Uses detailed understanding of technical substantive and methodological issues and theories to provide direction for technical staff. Effectively uses available tools in problem solving and systems analysis. Resolves routine problems. Seeks out higher level support to assist as needed. Proactively verifies problem resolution. Independently resolves routine and non-routine problems. Performs diagnostics on assigned software and/or hardware. Spots trends in recurring problems and takes action to prevent future occurrences. Investigates, researches and implements new technologies in specialty or related area. Develops information technology systems or modules. Recommends methods of resolving problems to lower level analysts or customers. Serves as a key resource in solving problems of medium to high complexity. Functional Project Management Contributing Serves as a productive team member on a project team or manages a project task. Substantively contributes to project meetings. Follows processes and approvals for projects. Consultancy Skills Understands user needs through discussion with client. Conveys technical information to customer and promotes understanding of relevant issues. Journey Manages one portion of a larger project or assumes responsibility for projects of limited complexity. Develops project plans, manages milestones and drives project forward. Accountable for keeping project on track. Anticipates project problems and leads collaboration to avoid or manage problems. Understands the client's needs and resource limitations in order to provide appropriate services to clients. Builds on-going partnerships with clients. Meets with customers to discuss alternative technical solutions. Advanced Manages projects of medium to high complexity. Develops project plan, manages milestones, and drives project forward. Keeps project on track. Consults on issues and requests from customers that require the implementation or creation of a custom solution. Consults with senior level decision-makers, on an ongoing basis, to discuss alternative technical solutions. NOTE: This is a generalized representation of positions in this class and is not intended to identify essential functions per ADA. Examples of work are primarily essential functions of the majority of positions in this class, but may not be applicable to all positions.