FE&P Reorganization:
The Year of the Customer
Improving for Our Customers
Feedback
• Much Respect And Appreciation For Hard
Working And Dedicated FE&P Staff
• Work Can Be Slow And Sometimes
Ineffective
• Too Expensive; Outside Vendors Are
Seen As More Cost-effective
• We Are Not Creative At Providing
Options To Meet Costs, Schedule Or
Expectations
• Not Enough Accountability
Feedback
• Improvement Opportunities:
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Educating Our Customers; Setting Expectations
Standardizing Costs and Processes
Creative Problem Solving
Communications & Transparency of Process
New Technologies & Equipment
Taking Responsibility and Being Accountable
My Goal
• Build Upon And Preserve The Work Done by
FE&P To Create The Beautiful Campus We
Have Today
• Introduce New Processes And Technologies To
Be More Productive And Better Meet The
Needs Of Our Customers
FE&P Focus For 2015
Year Of The Customer
For FE&P, 2015 is….
the year of the customer
Building Maintenance
• New Building Maintenance Organization:
– Zone Shops: Multiple Trades Teamed Within A
Shop To Service A Geographical Zone
• Carpenters, Plumbers, Electricians, Painters, HVAC, PM
• Shop Located Within Each Zone
• Similar Concept Within Custodial And Grounds
– Cycle Shop: Mobile Team Cycling Annually Through Each
Building. Public Space Maintenance
– Specialty Shop: Elevators, Roofer, Equipment Repair,
Generators
• Building Controls: Separated from HVAC. Assigned To
Central Plant
• Vehicle Repair: Assigned to Grounds
Zone Map
Advantages
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Closer To Customers, Tools & Supplies
Fewer Customers & Better Communication
Less Traveling And More Servicing
Reduced Costs
Increased Focus On Building Public Spaces
Specialization Within Zones & Cross Training
Between Trades
• Enhanced Employee and Customer Satisfaction
Project Management
• Currently
– Two Divisions With Different Practices
– Inconsistent Standards
– Confusing To Customers
• Changes
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Merge Maintenance PMs into Capital PM Division
Single Project Management Organization
One-stop-shopping For Customers
Standardized Processes
Contracting
• Currently
– Decentralized System
– Supervisors Managing Paperwork And Not
Getting To The Job Sites
– Contracts For Small Dollar Services
– Lack Of Competitive Bidding
– No “Nimble” Contracts (JOC, ID/IQ)
• Changes
– Create Professional Contracting Position & Hire
– Improve Competitive Contracting: Develop RFPs, Conduct Prebid Meetings, Evaluate Bids, Select Best Value Contractors
– Free Supervisors To Focus On Managing Staff And Work
– Implement Nimble Contracts
New Expertise
• Quality Control Position
– Work Flow Analysis: Streamline, Identify Inefficiencies
And Focus On Continuous Improvement
– Investigate New Technologies And Equipment
– Metrics: Productivity & Customer Satisfaction
• Human Resources Position
– FE&P Has Over 300 Employees
– Addition Of Full-time HR Position
Dedicated To FE&P Employees
– Employee Relations, Recruitment Assistance,
Performance Management, And Training
Early Successes
• Eliminated $4 Service Charge On Billable Work
• Eliminating Requirement To Have A Contract
For Small Dollar Purchases
• Authorize P-Card Use For Small Service Jobs
• Investigating Alternatives to Project
Management Charge Model
• More To Come….
Russell Price
• Assistant Vice President,
Facilities & Engineering
• Started February 1, 1979
• 36+ Years Service
• BS, University of Houston
• Whitaker Scholar
• Baker College Associate
• Farewell Event: March 27th, 2 PM at Cohen
House