Tourism English
UNIT 7
Part I Lecture Time
Assigned
PART
MODULES
CONTENTS STUDIED
Hotel and
Food
Service
PERIODS
I
Text A
II
Text B
Types of Tour
0-5
III
Listening
Introduction of the
Upgrading Hotel
0.5
IV
Practical Writing
Forms in Tourism
0.5
1
Speaking
V
Consolidation
Reading
1
Writing
VI.
Case Problems
0.5
Learning Objectives
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Get to know the hotel service
Understand the hotel classification
Learn types of tours
Learn to fill in some forms in tourism
Be able to talk about hotel service
Part I. Text A
Hotel and Food Service
Learning Objectives:
1.Get to know the hotel classification
2.Learn the breakfast classification
3.Understand the features in hotel and food
service
Hotel
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provide guests with lodging, food and other amenities,
The hotel business has its own load factor in the form of
the occupancy rate.
Catering ,providing food and drink for transient, has
always gone together with accommodations. Food services
are a feature of hotels.
The ranking of the décor, service, amenities and ambiance
of each hotel is expressed in stars, from one to five.
Hotel Classification
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The first way of categorizing hotels is based on
their functions which include commercial hotels,
resort hotels, convention hotels and resident hotels.
The second way of classifying hotels is based on
the level of service, amenity and facility they
provide.
Generally speaking, there are five kinds of hotels
defined by the hotel rating criteria-1star, 2 star, 3
star, 4 star, 5 star.
Breakfast Categories
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Continental Style:
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it is a light breakfast that usually consists a breadstuff( such as toast, croissants,
pastries, etc. ), coffee, tea or other liquid. Continental breakfast will never
include meat.
The All American Breakfast: it offers mainly the following items: choice
of chilled fruit juice, two eggs any style, warm ham slice, bacon. Or sausage
links, assorted breakfast rolls. Or toasts with jam, marmalade or honey and
butter.
Beverages: coffee or tea.
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Chinese Style:
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There are too many breakfast varieties around China. People in the north tend
to eat more wheat such steamed buns, deep-fried Chinese doughnut, pancakes,
and spring roll. Soy milk either salty or sweet is their favorite. Savory items
may include a wide choice of pickles vegetables. People from Canton start a
day with various dim sum, congee with kind of extra ingredients, side dishes
and different kinds of tea.
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Food Industry
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The food industry service
restaurants,
travel food service,
vending and contract institutional food service.
Local restaurants
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fast-food units,
coffee shops,
specialty restaurants,
family restaurants,
cafeterias, and
full-service restaurants with carefully orchestrated atmosphere.
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Travel food service
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hotels
motels,
roadside service to automobile traveler,
all food service on airplanes trains and ships.
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Features of Hotel and Food
Service
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employ large numbers of people.
one of the most labor-intensive of all industries .
Much of the activity in connection with food and
beverage service is invisible to the guests,
many of the employers in the department have
frequent contact with them. especially dining room
and room service personnel.
They must adhere to the same standards of
hospitality and courtesy as all the other employees
who meet and talk with the guests in the hotel.
Questions for Discussion
What kind of beverage does the
continental breakfast mainly contain?
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What meat items does typical American
breakfast include?
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Is there only one hotel-ranking criterion
be used in any country in the world?
Does continental breakfast contain any meat?
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What purpose do all hotels serve?
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Questions for discussion
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What areas do daytime sightseeing cover?
How many steps a successful daytime tour may
take?
How many minutes should a tour guide arrive
prior to guests before beginning day tour?
Does a tour guide sometimes need to give the
driver a morning wake-up call?
Is a tour guide at times responsible for the
cleanness of the bus?
Part II. Text B
Types of Tours
Learning Objectives:
1.Get to know the types of
tours
2.Learn the idea of purchasing a tour
3.Understand the features of different tours
Types of Tours
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Independent tour
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the least structured tours available and participants are basically on their own.
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Hosted tour
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minimal structure and offer the services of a host. The duties of a tour host are
much like the duties of a hotel concierge.
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Escorted tour
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the most structured and a tour company employee, called escort, is with the
group throughout the trip.
the special interest tour. These tours focus on a particular topic, activity, but
most of them tend to be hosted or escorted.
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FIT
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FIT stand for foreign independent tour but are used to identify domestic
customized tours as well.
Each component of an FIT is arranged separately by the travel counselor.
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Purchase a tour
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When a client purchases a tour, regardless of
whether it is independent, hosted, escorted, or an
FIT, he is buying specific products and services,
called components.
Components include transportation ( e.g. air, train,
motorcoach, boat), transfers from the airport to the
hotel with porterage( baggage handling),
accommodation, meals, and sightseeing.
Questions for Discussion
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What is one of the most important tasks for the
travel counselor ?
What is an independent tour?
Why are people interested in independent tours?
What’s the difference between an independent
tour and a hosted tour?
What is an escorted tour?
How many types of tours are mentioned in the
text?
Text A Recording
Fill in the blanks
KEYS
All hotels serve one purpose i.e. to provide guests with ____, food
and other ____, however the ways of grouping hotels differ widely.
Although there have been numerous ____ at unifying the
classification scheme of hotels so that it can become an internationally
recognized and _____ standard, large differences exist as far as the
quality of the _____ and the food within one ____ of hotel is
concerned, sometimes even in the same country. However, certain
standards have become ____ and have accordingly entered everyday
language. The ranking of the ____, ____, ____ and ___ of each
hotel is expressed in stars, from one to five.
The Text and Its Recording
Text B
1
Listen and fill in the
blanks
KEYS
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1.The least structured tours ____ and ____ are basically on their own.
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2. The duties of a tour host are much like the duties of a hotel ____.
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3.The most structured and a tour company employee, called ____, is with the
group throughout the trip.
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4. FIT stand for ____ but are used to identify _____ as well.
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5.Each ____ of an FIT is arranged separately by the travel ____.
Part III. Listening
Introduction of the Upgrading Hotel
1.Study the Words And Proper Names.
2. learn how to introduce a hotel
3.Listen To Dialogue And Answer The Questions
Listed After The Dialogue
4.Make Pair Task
The Dialogue and Its
Recording
Next
Slide
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Introduction of the
Upgrading Hotel
Listening comprehension
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KEYS
Renee Toonen, Owner of the Omega Hotel in
Amsterdam, talks about the recent upgrading of the hotel
from two to four stars. Number the following in the order
that mentions them.
24-hour service
Reception area
fully-equipped
bathrooms
Bar
food service
minibar and color TV
Part IV. Writing
Forms of Tourism
1.Get to know the forms of tourism
2.Sample
3. Fill in the forms
Forms in Tourism
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Tourism is a comprehensive industry, including sectors of
different kinds. The forms used also concerns different sectors,
such as the Customs, Tourist Agencies and hotels. The commonly
used forms are Entry Card, Exit Card, Arrival Card, Baggage
Declaration Form, Physical Examination Record For Foreigner,
Passenger’s Health Declaration, Reservation Form, etc.
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KEY
S
Part I Listening Activities
Listening 1
BACK
1.lodging 2. amenities 3. attempts 4. reliable 5.
accommodation 6. category 7. common knowledge 8.
décor 9.service 10. amenities 11.ambiance
BACK
Listening 2
BACK
1 available .participants 2. concierge.
 3. escort 4. foreign independent tour , domestic
BACK
customized tours 5. component , travel
counselor.
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Part V. CONSOLIDATION：
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SPEAKING:
Talking about the Hotel
READING
WRITING: Fill in the forms
Speaking: Role play
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Work in pairs. Find information about a hotel in
your city on the internet. Ask your partner for
information about the hotel. Then answer your
partner’s questions. Using positive adjectives
and remember to include the following items:
Rooms facilities location price restaurant
special features
Writing exercise
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Collect some forms in tourism and fill in
the forms
Part VI. Case Problems
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What can be done if the tourists ask to change to a better hotel?
How should the guide deal with the price difference arising from the
original room arrangement after one tourist is willing to live in a
single room?
What should the national guide do if a tourist leaves his belongings
(such as a camera )at the hotel in the last stopover?
What should the guide do if some tourists miss the plane for
spending some time visiting a place on the way to the airport?
What should the guide do if the original travel plan has to be
changed because of traffic inconvenience caused by bad weather?
Word bank
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Supervisor 主管
bartender 酒吧主管
Executive chef 主厨
cashier 收款员
Noodle bar面食店
refreshment room 点心店
Commissary 食品供应店 buffet restaurant 自助餐厅
Revolving restaurant 旋转餐厅 snack bar 快餐部
Food and beverage department 饮食部 food stall 饭摊
Teahouse 茶室
Pizza Hut必胜客餐厅
McDonald’s 麦当劳餐厅 Cocktail party 鸡尾酒会
Opening banquet 开幕式宴会 buffet dinner 自助餐宴
Farewell party 饯行宴
luncheon 午宴
Welcome banquet 欢迎宴
Glee Feast 庆功宴
British Breakfast 英式早餐 American Breakfast 美式早餐
Continental cuisine 欧式西餐 hogmanay dinner年夜饭
Coriander香菜
ginger生姜
Have a nice class!
Thank You !