Week 6: Ethics and Project Portfolio Management - Discussion Value Management (graded) Chapter 9 of our text looks at value management. VM is based on three root principles. 1. 2. 3. A focus on objectives and targets A focus on the function A continuous awareness of value According to your text, what is VM and how is it used in an organization? What are the benefits of VM? Responses Response Author Value Management! Instructor Ohayia Date/Time 8/11/2012 6:09:04 AM Greetings Class - As you approach these questions think back about our discussion in Week 1 on the "From Corporate Strategy to Project Strategy" and the value proposition of any project. RE: Value Management! Tiffany Bullard 8/14/2012 7:26:08 PM Every organization must change as the industry they operate in evolves. if they don't change they could cease to exist. Value management is a never ending process and one that organizations must take seriously. As an organization grows it must learn to adapt to its surroundings in order to stay relevant. RE: Value Management! Paul Lindeke 8/15/2012 7:32:50 PM I agree that companies need to stay current and up to date if they want to be successful. If a company goes too far out of date then it risks the problem of becoming obsolete and nobody using the company because it is out of date. Making sure to have the most up to date technology is important for the companies that have to do with computers and electronics because if they fall behind the other companies then they will lose and go out of business. That is why value management is so important for companies to follow and make sure they never forget to stay up to date. RE: Value Management! Shavonda Marks 8/15/2012 10:09:50 PM I agree that an organization needs to stay current with technology. Working in the pharmaceutical industry for over 20 years, I have witnessed many changes. I worked for a major pharma company for 15 years. Before I left, the company had just converted over to E2B gateway to transport information to FDA in a timely manner. My current employer is just starting to implement the E2B five years later. I do believe we are the one of the last to implement this feature. RE: Value Management! Tiffany Bullard 8/16/2012 8:31:50 PM Your post makes me think of a job that I will be starting Monday. I was just hired as an IT Project Manager for a large company that is making a transition from the Waterfall methodology to an Agile one. Naturally the current employees are used to using Waterfall so I was warned of the 'push back' I will likely encounter. The fact is, the organization is making rapid changes and Waterfall is just no longer as effective as it once was. The organization realizes that in order to remain a top competitor it must do what's needed to stay afloat. I'm a little scared of what I will encounter on Monday but, Game On! Value mangement Steven Frank 8/12/2012 12:52:29 PM According to our text, VM is the process of optimizing a project. this includes analysis of the value the project brings to the organization, including if the project should be done at all. RE: Value mangement Corinne Lisefski 8/12/2012 9:15:09 PM To add to what Steve said, "There are three key concepts that, combined, underlie all value methodologies: • The function, which is the expression of needs in terms of purpose, independent from any solution • The cross-functional team, which enables a broad view and an increased knowledge of a situation • The structured process, based on creative thinking; the alternate use of creativity and analysis, or lateral and vertical thinking (de Bono, 1990)" (Morris, Peter, Jeffrey K. Pinto. The Wiley Guide to Project, Program, and Portfolio Management. 1. VitalSource Bookshelf. John Wiley & Sons (P&T), 9/7/07, Sunday, August 12, 2012. <http://online.vitalsource.com/books/9781118160466/9/3>) (link http://online.vitalsource.com/books/9781118160466/9/3) Benefits of VM Venkat Yetrintala 8/12/2012 8:15:44 PM VM is concerned with improving and sustaining a desirable balance between what the shareholder want and need, with the available resource the company actually have. VM strategic approach individual target or objective within the organization that need to support and increase efficiency throughout the organization. An example could be increase customer satisfaction with new product, a VM strategic plan the best and most positive practice to achieve goal. VM is more associated with a decision-making process, where the decision makers are actively participating in the process and have authority over the resources required to implement the decision. Here are few benefits of Value Management: Recognizably better decisions based on relevant and balanced information Improved performance of products and services that better reflect stakeholder needs Increased efficiency through team based activity with a common focus Enhanced competitiveness by facilitating and realizing latent creativity A common value culture, with shared understanding of the organizations goals and associated success factors Organizational learning, and improved capability to embed change. Value Management Darren Coleman 8/13/2012 1:03:37 PM VM is more associated with a decision-making process, where the decision makers are actively participating in the process and have authority over the resources required to implement the decision. Some benefits will enable senior management to maintain or increase benefits, encourages innovative solutions and enables effective consultation and engagement of stakeholders and end users and reconciles their differing needs. RE: Value Management Instructor Ohayia 8/13/2012 5:54:45 PM Thanks Darren - We would love to hear of some of the benefits you discovered in your research. RE: Value Management Darren Coleman 8/15/2012 7:22:31 PM They say VM benefits can be applied incrementally, delivering returns on investment of between 20 -40 times the cost, plus significant soft benefits with low risk. Tangible returns on investment between 20 and 40 times the resource commitment are not untypical. Significant benefits in terms of improved working relationships and organisational learning. Improved performance of products and services that better reflect stakeholder needs. Introducing Value Management Venkat Yetrintala 8/13/2012 2:42:32 PM Found a very good article on how to Introducing Value Management in Your Organization: Value management is a journey, not a destination. The journey doesn’t end when you arrive at a certain result. Rather, it’s an ongoing process of constantly striving for better results, achieving them, and setting new goals based on changing business circumstances and current priorities. http://www.the-decisionfactor.com/performance-management/a-case-for-introducing-valuemanagement-in-your-organization/ RE: Introducing Corinne Lisefski Value Management 8/13/2012 9:53:18 PM Thanks for sharing Venkat. I agree with article. Organizations must adapt and change with the needs of the market and as such they are always evolving and changing. "VM as a journey", allows an organization to continue to grow and have a management style that will adapt to the organization and still be usable and beneficial to the organization. I think this is something my organization should look at implementing; I can see a lot of benefits for us. RE: Introducing Elvis Niangoran Value Management 8/14/2012 4:50:56 AM VM technique can put a big emphases on the employees motivation in any organization, help develop skills, promoting synergies and innovation. The main objective of this thecnique is to maximize the overall performance of the whole organization RE: Introducing Melinda Larsh Value Management 8/17/2012 3:37:22 PM I agree with both of it. It is imperative that a company continues to grow and change as the market does. We can look at Kodak as a company that did not react quickly enough and although they used to be the leader, they didn't react to enough to the digitial age and not Kodak camera's are no long a market leader. Value Management Oral Bestman 8/14/2012 11:40:07 AM VM is concerned with improving and sustaining a desirable balance between what the shareholder want and need, with the available resource the company actually have. VM strategic approach individual target or objective within the organization that need to support and increase efficiency throughout the organization. An example could be increase customer satisfaction with new product, a VM strategic plan the best and most positive practice to achieve goal. RE: Value Management Venkat Yetrintala 8/14/2012 3:04:37 PM From the book: To be most effective, value management must be linked to strategy, success factors, programs, and prioritization, as well as to change management. VM is a group decision management (GDM) process, which enables groups of stakeholders to make sensible and well-grounded strategic decisions, based on needs; define and prioritize expected benefits; and quantify them. It also enables program managers to select and prioritize projects and other actions, based on the expected benefits that have been defined at a strategic level and the most effective use of resources. Value management, if it is applied at the project gateways and program appraisal phase, becomes a change management methodology that ensures a choice of options directly related to the expected benefits. From this what I got is value management is really about delivering more for less by providing value to key business skateholders. RE: Value Management Kim Easter 8/14/2012 5:08:06 PM To add to Venkat's post, According to our text, "value management is not a new process. It has evolved over decades and the actual term was first used in the 1980s. It emerged as a discipline in the 1990s drawing on management techniques and fully integrating it in the project life cycle as a “collaborative group-learning approach” (Barton, 2000). Value Management is widely utilized in various processes such as strategic planning, process reengineering, organizational and change management as well as organizational effectiveness, quality management, and risk management." (Morris 200) Morris, Peter, Jeffrey K. Pinto. The Wiley Guide to Project, Program, and Portfolio Management. John Wiley & Sons (P&T), 9/7/07. <vbk:9781118160466#outline(9.1.1)>. RE: Value Management Jenna Pingitore 8/15/2012 7:55:31 AM You make some very good points, Oral. Finding that balance between the shareholder and the company is not always an easy thing to do. When you look at the success of a company and you look at the shareholders that are there, you are looking at good results when the shareholders is supportive of the company and is really looking out for the best interest of the company. When you have a shareholder that is just there to hold a seat but really could not care less about how the company does, you are doomed from the start. The company needs to have someone in place that is there for the company and wants to see them do well. You mentioned efficiency and I think that this is definitely something worth evaluating when you are looking at the company, overall. RE: Value Management Instructor Ohayia 8/16/2012 3:46:18 PM Thanks Oral/Jenna! You both raised some interesting points regarding balance and efficiency, can you relate this to Kim's definition and points from our text. 8/16/2012 5:01:06 PM RE: Value Management Jenna Pingitore Going off of Kim's post with the definition: "Value Management is widely utilized in various processes such as strategic planning, process reengineering, organizational and change management as well as organizational effectiveness, quality management, and risk management." (Morris 200). When I look at the books definition that Kim pulled, it definitely talks about organizational management and how effective they are. When you look at how effective a project is and the value management that is associated with that project, there is a lot to keep in mind. One of the biggest things to keep in mind is that value management is not a one and done thing, the project will continuously loop back to the value management to make sure that everything is being kept in line with the project. Value Management Nazar Eljack 8/14/2012 5:00:41 PM Value Management Today: A Style of Management At a management level, VM is based on three root principles: 1. A focus on objectives and targets: stakeholders’ needs and critical success factors 2. A focus on the function: purpose of the product, system, or service 3. A continuous awareness of value: measures for improvement and innovativeness Three key concepts underlie it: (a) A transverse approach, translated in practice by cross-functional teamwork. The VM methodology is based on a multidisciplinary team approach in a workshop environment; it enables the team to broaden perspective, assess every angle, share opinions, and reach consensus. (b) A structured decision process leading to better business decisions. The VM process is a systematic approach, based on creative thinking, which uses time in the most efficient way to ensure that the scope of the VM study is covered in the best sequence. (c) The use of functions, increasing effectiveness and enhancing competitiveness. VM relies on functions, rather than on predefined solutions, to identify the expected outcome of a project, thus allowing evaluation of a broader range of possible options. The Wiley Guide To Project, Program & Portfolio Management Peter W. G. Morris Jeffrey K. Pinto RE: Value Management Oral Bestman 8/15/2012 2:58:43 PM VM focus on objectives and targets, it strength and weakness and how each can be used to benefit the shareholder without increasing the available resources, which usually is cost, labor, and material. The objective of VM is to reduce shareholder risk, and increase profit / benefit within the organization. Usually the best process, is identifying what the client need, and producing that resource at a reasonable price, without impact on the organization goal and shareholder needs. RE: VM at Troy Brown it's 8/14/2012 6:21:42 PM finest Modified:8/14/2012 6:23 PM As most classmates already posted what VM is and it's benefits. I thought this was an interesting example that I got off the web in a small paper that I read. I think this example gives a clear meaning of VM: "There are two types of manager: leaders and administrators. Most organizations employ administrator-managers. If an employee goes to the manager and says, "If I could have one of these new widgets I could make us a lot of money", the leadermanager will reply, "OK. I'll get you one". What's the model number and how much does it cost?" The implication is that real value will be added. On the other hand the administrator-manager will reply, "OK, write me a business case and I will submit it to my boss and she will submit it to a committee." By the time the reply comes back, if ever, it will be either too late or the employee will have become de-motivated (or have moved on). When organizations change from being ordinary to become dynamic, the managers change from administrators to leaders. In organisations with several tiers of management (whether officially recognised or not) the value management approach queries the value of each tier. When every manager and employee understands his or her own value, the organisation will be in a position to really flourish." http://www.innovationgame.com/invgame/vmpaper.htm I think this is so true, and I run into the administrator-manager all of the time at my workplace. I love it when you bring a great idea to the table and it gets shot down or has to go through the chain of command just to get implemented. Maybe this is just a cultural thing for some organizations as they breed their management to always look up at the authority or follow a systematic approach to cover their butts even with the smallest change. I think the true meaning behind VM is the value it brings to the company as a whole and what people make of that value. RE: VM at Steven Frank it's finest 8/14/2012 7:04:48 PM I have an example of this from a previous job (Early 90's). I was doing desktop support and mentioned to my manager that I needed a CD burner for the lab. Not being that well versed on what we actually did operationally (she was very empowering), she asked a co-manager that was more familiar. When he said yes, I was asked to pick one from the catalog. I thought about ordering the awesome duplicator that would make 100 copies at the touch of a button, but it wasn't what we needed. Within a week, all 4 labs had CD burners, no questions asked. Had I been asked to justify the request and document the value add of a CD burner, I would probably have just bought one myself instead of dealing with the paperwork. RE: VM at it's Tyrone Labad finest 8/14/2012 9:14:31 PM Recent years have seen a plethora of new management approaches for improving organizational performance focusing on adding value. HR practitioners have a new mandate to focus on employee's adding value to their job, to their organisation , to their team or department some of the ones which global organisations have/are using are total quality management, flat organizations, empowerment, continuous improvement, reengineering, kaizen, team building, and so on. Many have succeeded—but quite a few have failed. Often the cause of failure was performance targets that were unclear or not properly aligned with the ultimate goal of creating value. The Best approach which I quote from one of my earlier jobs is to have an idea forum with a measurable impact of the idea and the value it can create. It is an approach to management that aligns a company's overall aspirations, analytical techniques, and management processes to focus management decision making on the key drivers of value and this way each employee can focus on creating value and feel contributed . RE: VM at it's Robert Allen finest 8/16/2012 4:05:13 PM Steven, your comment about "just buy one myself instead of dealing with paperwork" strikes a sympathetic chord with me. What's unfortunate for us is that such forward thinking and action is often not recognized in an employee by a manager or director. I've had similar experiences at my last job (teaching) where I wanted to run weekend events for the students. I ended up funding the refreshments myself because getting renumerated for them was just too much hassle. Since I didn't trumpet my 'sacrifice' to the high heavens, no one knew. This in turn decreased my value to the school because I was not perceived as doing anything beyond my normal routine. Leaders need to remember that value propositions aren't just for products sold, or products bought, but also for the staff who must be trained to generate the product. One other side comment: by buying what you needed, 4 burners, instead of 1 big shiny burner, you did the right thing, adding value to your group and labs. I hope you got credit for that. RE: VM at it's Corinne Lisefski finest 8/16/2012 8:59:40 PM Steven, that's an interesting story. Working for a government agency, I can understand why you wouldn't want to deal with the paper work. I myself am amazed at the amount of paperwork we have internally and more so at what we ask our vendors/contractors to do. I know that some companies refused to do work with a government agency, because of the paperwork (and/or how long it takes to get paid.) But I often wonder if the paperwork means that vendors are raising their prices, just because of the hassle of paperwork Or if its a vendor who is new to working with us, if the paperwork means they won't be working with us again? RE: VM at Steven Frank it's finest 8/17/2012 10:49:43 AM I was working at an IT services contractor as an onsite engineer for a client. We had expenses, since the client didn't want to pay for our supplies, and the company I worked for didn't have a system to supply us remotely. The reimbursement process was horrible - a command line UNIX system that had not aliases set up. The process was so frustrating that if my expenses were under $50, I just wouldn't submit the request. My time was worth more than the reimbursement. As an employee of an IT services company, I was embarrassed that we were using an archaic system. "Sensing making..." Instructor Ohayia 8/15/2012 3:55:38 PM Class - VM talks about sensing making. What is it and how is it done? RE: "Sensing Damion Alexander making..." 8/15/2012 9:06:04 PM Value management is a combination of planning tools and methods to find the optimum balance of project benefits in relation to project costs and risks. It is the process of planning, assessing and developing the project in order to make the right decisions about the optimized balance of project benefits, risks and costs. The goal is to achieve a better understanding of business needs of the performing organization and to consider all options, alternatives and innovative ideas regarding project implementation and product delivery. Source: http://www.mymanagementguide.com/value-management-inprojects-definition-and-goals/ RE: "Sensing Tyrone Labad making..." 8/15/2012 11:14:39 PM One key area is the issue of reliability of cost and schedule performance and how it can directly attribute value.. It is not enough to deliver projects that, on average, have favorable cost and schedule performance. It is also crucial that those results be predictable wrt to project costs and the risks involved. Value Management is essential to ensure that the Project Deliverable s and the Project is successful. Finally, there is the question of how much does Project Management cost. Higher levels of Value Management Maturity are found to be associated with better cost and schedule results, on average. Critically important, they are also associated with more predictable results.The cost of managing projects is shown to decline over time, too. However, there is a chance for regular measurement and reporting of Value and the assessment of the project which provides a clearer understanding of business needs and the overall organisational goals. RE: "Sensing Troy Brown making..." 8/16/2012 9:41:58 PM To add to both responses sensemaking is the ability to come up realistic outcomes and reduce the chance for uncertainity and assumptions. As it is stated in our text "Sensemaking, which includes function(al) analysis and can use a variety of techniques like scenario planning, soft systems analysis, gap analysis, and others, is used to understand the situation and come to a shared agreement about the critical success factors (qualitative-level expected benefits) and key performance indicators (quantitative measures)."(Morris 206) I think sensemaking is kind of like groupthink or brainstorming sessions where you get all of the key stakeholders together to discuss key issues with analyzing the data understand what value or problems come from these key issues. Morris, Peter, Jeffrey K. Pinto. The Wiley Guide to Project, Program, and Portfolio Management. John Wiley & Sons (P&T), 9/7/07. <vbk:9781118160466#outline(9.3)>. RE: "Sensing Timothy Mark Thurman making..." 8/19/2012 1:50:31 PM Sense making is the details, almost the tangibles of a project. If a company comes in and says "we want to build a sky scraper!" Great, now what? Sense making would be coming up with the details, how big, where will it be built, how much can we allocate to it, is it a worthwhile investment, among other relevant questions. It answers a lot of the "why is this a good idea" questions. RE: "Sensing Paul Lindeke making..." 8/19/2012 3:56:39 PM Sense making is a crucial part of any project because before we start working on the project we need to make sure the project will be a successful project that will be beneficial. If a project is decided on and no goals are put into place, or if the project doesn't make any sense then the project will not get off the ground and it will fail. When an idea for a project comes out, like Timothy said, we need to ask the "why is this a good idea" questions, so we can determine if it will be successful and beneficial for the company. RE: "Sensing Andrea Johnson making..." 8/18/2012 3:16:20 PM I've concluded from our text that sense making is utilized to come to efficient and cost effective project decisions. Sense making is normally done in group decision making environments such as brainstorming or stakeholder meetings. RE: "Sensing Darren Coleman making..." 8/18/2012 2:53:31 PM Sense making refers to the social processes of developing a common or shared understanding for example of an emerging customer need or of how a material might deliver a certain level of performance. Subjective sense making is one in which there is no product experience. RE: "Sensing Kim Easter making..." 8/18/2012 3:10:23 PM In Value Management, sense making is process of of prioritizing and quantifying benefits. The elaboration process consists of evaluating alternatives qualitatively and quantitatively, combining them and/or further developing them to form options. These options are potential projects or actions that will form the program. When elaborating an option, one must identify both direct and indirect values, and both tangible and intangible benefits. Direct values are financial or nonfinancial impacts directly related to the choice of an option; they are usually easy to measure. Indirect values are consequences of the option, valued by stakeholders and, especially, decision-makers; they are usually more difficult to measure because generally they are not clearly expressed. Hard benefits are economic, technical, and operational; soft benefits are linked to power, politics, and communications and are more difficult to identify and measure.(Morris 125-126) Morris, Peter, Jeffrey K. Pinto. The Wiley Guide to Project, Program, and Portfolio Management. John Wiley & Sons (P&T), 9/7/07. <vbk:9781118160466#outline(6.5.2)>. RE: "Sensing Shavonda Marks making..." 8/19/2012 11:24:09 PM Sensemaking is to identify how the project manager interact with others when key issues need to be discussed. It is also how the interaction of the project manager and project team dealing with any issues and making decisions. One thing is sensemaking is an ongoing process until the project ends. RE: "Sensing Ricardo Antezana making..." 8/19/2012 9:23:41 PM According to the text book sense-making means functional analysis, a PM can choose from a variety of techniques to try to understand and make every one on the team to understand the status of the project so the team can agree upon the critical success factor. Value Mangement Timothy Mark Thurman 8/15/2012 4:11:35 PM Looking at these principles, they remind me of a practice from quality class I took earlier. Lean principles follow similar guidelines. If a step doesn't add value to the process then it should be eliminated. Both value management and lean principles help a company maintain focus on what their purpose is and keeps them from getting bogged down with frivolities that can ultimately be costly. RE: Value Mangement Damion Alexander 8/16/2012 4:13:10 PM I agree Timothy, because adding another step requires more training, more personnel and increases cost. And if the step that was added doesn't increase the value or decrease risks, then it should just remain an idea. The purpose of a business is to lower costs while increasing profits, so if I add something that doesn't have value or maximizes my profit, then it would be a waste of time and money. RE: Value Mangement Timothy Mark Thurman 8/17/2012 10:09:24 AM There is a third possibility that I didn't originally think of. Depending on the product, the change could be implemented after its release. How many times have we seen products that after a certain amount of time they come out with improvements. For example, the iPhone was an amazing device then we had the iPhone 2 with all their improvements and so on. A change can be made later and used as a publicity stunt to stretch the popularity of the project or item. RE: Value Mangement Instructor Ohayia 8/18/2012 6:51:04 AM Tim you are absolutely correct - The idea behind lean management is to maximize customer value while minimizing waste – doing with by creating more value for customers with fewer resources. RE: Value Mangement Tiffany Bullard 8/18/2012 5:29:50 PM Professor, I agree with your definition of LEAN. At my proper job they implemented LEAN as a way to streamline production and eliminate waste. Although it did improve on time service, It caused other problems in the end. I still believe LEAN is good way to go I think its success depends greatly on the type of industry that you work in. RE: Value Mangement Kim Easter 8/19/2012 1:43:17 PM There has been steps made to implement value management in the organization I work for. Many of the requirements that phone representatives had to comply with when interacting with customers were redundant and inconvenient to customers. These unnecessary elements interfered with other performance criteria that affected constraints such as time and resources. Some of them have been eliminated and have improved our bottomline however there is so much more that needs to be considered. For instance our reporting process. As a manager, I have about 10 reports that I have to answer to on a weekly basis. Many of them are interrelated and could be streamlined to one report. However reporting is not my expertise so my suggestions are often times over-looked. I must really improve my reporting skills so that I am able to provide visuals with my ideas. Value Management Melinda Larsh 8/15/2012 4:12:08 PM I think its used when you decide if you are going to work on a project, as you look at if it aligns to the strategic objectives of the company. In my current role, after projects I lead a lessons learned session with the project members and we document what went well and what didn't. That allows me to see what the value was of the project and what needs to be changed for the next project. RE: Value Management Courtney Little 8/15/2012 7:42:46 PM Melinda, I agree with needing to align with the strategic objectives of the company. I know we relatively implemented a team of Lean Six Sigma people to cut through all the processes and procedures and projects that don't make sense. If it doesn't add value, then why do it? You really need to balance the wants and needs of the stakeholders with the resources available. VM Emilia Crespo 8/15/2012 7:29:39 PM Value management is analyzing a project from a management prospective and the value that it will bring to the company. Focus on the why and how of a project and the plan for it to continue. Bringing value into all aspects of the project understanding it and working to its highest standards. RE: VM Elvis Niangoran 8/15/2012 11:02:58 PM Adding to your post Emilia VM provides a systematic approach to imposing scope performance and bring estimated costs into line with budget. It also differ radically from simple cost cutting based on smaller quantities or cheaper quality. MV is best applied in the earlier stages of definition and planning. Benefits of VM: VM often results in improved performance and/or appearance and simplification RE: VM Instructor Ohayia 8/16/2012 3:56:23 PM Thanks Emilia/Elvis - you both made some good points, but left me wanting more information. Adding some examples would really help me get the full flavor of your post. RE: VM Emilia Crespo 8/19/2012 9:49:03 PM An example- a new animal shelter being built in a low poverty community. How is this going to benefit the company. Will it help bring together the community with volunteer opportunities? WIll this bring a value to the organization? How will it function and what is the goals of the shelter? Is it to bring together the community or find homes for the animals or both? Once these questions are answer a goal and vision is establish and all of the remaining projects steps should work around these goals to reach to the vision of the organization. Emilia VM Ricardo Antezana 8/15/2012 8:59:24 PM Our text book finds the most appropriate definition of VM, for the purpose of the lecture as; "The relationship between the satisfaction of needs and the resources used in achieving that satisfaction." (The Wiley guide to project, program, and portfolio management, pg 203). Also defines VA (value analysis), and VE (value engineering) as methodologies aimed to improve or develop better products, and VM to define the management of value proposals generated through the use of VA and VE. distinguishing soft VM to be applied in early stages of the project and hard VM Applying on latter stages of the project based on VE and VA, when customers and problems can be identify, to improve delivery and outcomes. RE: Value Management Andrea Johnson 8/15/2012 10:04:19 PM Via our text, Value Management is the combined application of value methodologies and other methodologies at organizational level in order to improve organizational effectiveness. Our text also describes value as the relationship between the satisfaction of need and the resources used in achieving that satisfaction. Therefore a benefit to implementing value management is to ensure that the relationship stays in tact and continues to be an effective relationship. A common application of VM is illustrated through group decision making processes. Value Management Charlese Adams 8/15/2012 10:52:39 PM Value management involves the process of planning, assessing, and developing the project in order to make the right decisions about the optimized balance of project benefits, costs, and risks. What is CSF? Instructor Ohayia 8/17/2012 2:42:07 AM Class - VM identifies CSF. What is this? How does this add value to an organization? RE: What Robert Allen is CSF? 8/17/2012 12:19:47 PM CSF is an acronym for Critical Success Factors. The text, for a change, is rather clear about what these are in plain English "There are few rules as to what constitutes a CSF, except that the team identifies them as significant measures of the program or project's success. (Morris 212)" So they are in essence measurable deliverables for a successful project. As always it seems, however, they are still an intermediate goal. They are the "what", from which we design the "how". An example from the book is "Increase credibility with customers". The how includes "Identify key projects", "assign key projects to PMs", and "Improve customer communication. RE: What Tyrone Labad is CSF? 8/17/2012 8:54:23 AM A variety of factors determine significant success ingredients for Value Management in complex projects in terms of these objectives which are aligned to organisational goals and business inefficiencies. There are many previous researches in Projects and value Management regarding to identify critical success factors (CSFs) analysis. Factor analysis concerned about value management (VM) in construction was adopted to find out the factors of VM according to their degrees of importance in relation to success of the Project. A proposed a partnering framework to identify the CSFs for a)construction parties b) implementing parties c) implementing partnering arrangements The identified CSFs for construction projects were also broad strategic principles, which would definitely require further refinement to identify lower level factors that can be implemented as the majority for the right and impact full Critical Success Factors RE: What Damion Alexander is CSF? 8/17/2012 5:39:00 PM It is Critical Success Factors and they must be of a high enough level to be manageable and of a low enough level to be easily measured; they are generally qualitative. CSF's can be identified at different levels of the same FBS but should cover the complete range of needs. This means that if the team decides to go down one level, they must take all the subsidiary functions of that function; also, they cannot identify CSF's in the same branch at two different levels. Breaking these rules would create a gap or a redundancy. They are generally used to create a baseline related to the needs of the stakeholders. Source: Morris, Peter, Jeffrey K. Pinto. The Wiley Guide to Project, Program, and Portfolio Management. 1. VitalSource Bookshelf. John Wiley & Sons (P&T), 9/7/07, Friday, August 17, 2012. <http://online.vitalsource.com/books/9781118160466/9/14> RE: What Courtney Little is CSF? 8/17/2012 5:55:36 PM Critical Success Factors are just that--an element that is critical for the success of a project. I found a list of 5 CSF's for Project Management: Staffing Realistic planning Top-level support Defining benefits Managing change http://pmtips.net/5-critical-success-factors-ppm/ RE: What Charlese Adams is CSF? 8/17/2012 11:54:11 PM While looking up information about CSF, critical success factors, I found a good article of certain CSF's that should be exhibited in order to be a successful project manager. As always, there are probably other factors that contribute to the success of a project but these are just a few. 1-Agree on the project goals. 2-Develop clearly defined plans with assigned responsibilities and accountabilities. 3-Manage the project scope effectively. 4-Cultivate constant effective communications. 5-Make sure you have management support. http://www.ies.ncsu.edu/news-center/blog/five-critical-success-factors-forproject-managers/ RE: What Instructor Ohayia is CSF? 8/18/2012 6:53:52 AM Class - thanks for your input on CSF - excellent points. What experience have you had implementing CSF goals and how successful were they, what could have made it more successful? RE: What Oral Bestman is CSF? 8/19/2012 11:36:13 AM Very little, six months ago we implemented a CSF to our program structure moving from manual work process to electric process. The ideal to reduce our time spent on manual labor, used the time on customer services. The problem is not everyone had the skill to move to the new electric process, therefore we have to train some staffs on the process which take away from other duties. RE: What Robert Allen is CSF? 8/19/2012 11:57:56 AM I believe I've had reasonable success at implementing CSFs, although when I was doing it I didn't know the term. At a previous job I was teaching. I and my manager were unhappy with some of the curricula and so set out to improve it. As part of this we set specific goals for the new material and then set methods and requirements to meet those goals. That material is still being used in classes. RE: What Paul Lindeke is CSF? 8/18/2012 12:26:31 PM I have been in a view groups where we have looked at our CSF goals and we try and follow them but sometimes we would get off track. I think this happened due to a lack of communication between team members and when we realized that we had gotten off track, we had to spend time to get back on track and I think that hurt us in the long run but we were able to get the project done on time and we were happy with the outcome. Of course if we had stayed on track and hadn't lost focus then the project would have been more successful. RE: What Courtney Little is CSF? 8/18/2012 7:46:14 AM I think one of my groups biggest challenges when it comes to CSF's is the idea that Charlese mentioned with agreeing on project goals. It seems that different parts of my work group all have their own agendas. When we do not have a clearly defined set of project goals, things tend to go off on tangents and the ultimate goal gets muddled with mixed results of an outcome. RE: What Troy Brown is CSF? 8/18/2012 9:15:23 AM At my company we do an excellent job identifying CSF's and coming up with a plan to implement these ideas, but we tend to lack at effectively communicating these CSF's to the organization as an whole. As these CSF's get directed from the Top down, it gets lost in the middle levels of the company. What we lose is buy-in from the organization as whole to make sure that these CSF's get implemented successfully. Like Charlese stated in her post as getting support from Upper Management, this could one reason why these CSF's are not getting communicated effectively through out our organization (I don't think we are getting the full support from upper management to make sure we same on task with our CSF's). RE: What Ricardo Antezana is CSF? 8/18/2012 10:58:59 AM I think the same happens in my company, we identify the CSF, everybody seems to agree, but latter down the road the whole idea seems to have changed or faded, I don't know if it is a matter of lack of communication or is just that upper management don't fully supported the idea. This happened a couple of times. RE: What Melinda Larsh is CSF? 8/19/2012 4:07:49 PM I work in a call center and often run into resource issues. Our PMO consists of only three individuals so when you need help on a project that has a big scope we will often have resource issues and have to delay the starts of projects until they are available! This is the main reason I am going to school for PM, I want to be able to influence a change in that area! RE: What Kim Easter is CSF? 8/18/2012 3:31:53 PM "The Critical Success Factor, CSF, is a limited number, usually between 3 to 8. of characteristics, conditions, or variables that have a direct and serious impact on the effectiveness,efficiency, and viability of an organization, program, or project. Activities associated with CSF must be performed at the highest possible level of excellence to achieve the intended overall objectives. Also called key success factors (KSF) or key result areas (KRA)." When AT&T formly known as Cingular, we determined our top performers by our CSF, Cingular Success Factors. The 8 identifiers we utilized when creating our annual review are: 1. 2. 3. 4. 5. 6. 7. 8. Champion of Innovation and Change Strive For Results Foster Relationships Take Initiative Communicate Professionally and Prolifically Behave Ethically Improve Continuously Organizational Knowledge Read more: http://www.businessdictionary.com/definition/criticalsuccess-factors-CSF.html#ixzz23w19Yuyr RE: What Shavonda Marks is CSF? 8/18/2012 10:04:15 PM Modified:8/18/2012 10:10 PM I found an article on the importance of CSFs and how to use them. CSFs are the essential areas of activity that must be performed well if you are to achieve the mission, objectives or goals for your business or project. CSFs help everyone in the team to know exactly what's most important. CSFs can create a common point of reference to help direct and measure the success of your business or project. http://www.mindtools.com/pages/article/newLDR_80.htm RE: What Nazar Eljack is CSF? 8/18/2012 11:39:58 PM Critical Success Factors are the essential areas of activity that must be performed well if you are to achieve the mission, objectives or goals for your business or project. By identifying your Critical Success Factors, you can create a common point of reference to help you direct and measure the success of your business or project. As a common point of reference, CSFs help everyone in the team to know exactly what's most important. And this helps people perform their own work in the right context and so pull together towards the same overall aims. The idea of CSFs was first presented by D. Ronald Daniel in the 1960s. It was then built on and popularized a decade later by John F. Rockart, of MIT's Sloan School of Management, and has since been used extensively to help businesses implement their strategies and projects. http://www.mindtools.com/pages/article/newLDR_80.htm RE: What Elvis Niangoran is CSF? 8/19/2012 12:29:14 PM CSFs are the essential areas of activity that must be performed well if you are to achieve the mission, objectives or goalsfor your business or project.By identifying your Critical Success Factors, you can create a common point of reference to help you direct a nd measure the success of your business or project. As a common point of reference, CSFs help everyone in the team to know exactly what’s most important. And this helps people perform their own work in the right context a nd so pull together towards the same overall aims. Source: http://www.scribd.com/doc/991993/Management-signals-KPI-CSF RE: What Andrea Johnson is CSF? 8/19/2012 11:49:17 PM I view critical success factors as goals an organization sets to measure their current and future success. Theses factors should push the evolution of project portfolios. Once a factor is reached and before a new one is set, an analysis of how well the organization reached that factor or goal to further improve organizational operations. VM Benefits Charlese Adams 8/19/2012 5:29:58 PM When value management is utilized in a company, there are many benefits. Value management will define what the owners and end users mean by value, and provides the basis for making decisions, throughout the project, on the basis of value. It improves all communication between the stakeholders because the client's priorities and expectations are clearly defined in the beginning of the project. The project will also be more cost-effective. Utilizing value management in a project will encourage the team members to think outside the box and develop more innovative design solutions. RE: VM Benefits Jenna Pingitore 8/19/2012 8:13:14 PM You make a great point, Charlese. When you can base management of a project on value, you can ensure that things are right where they need to be. As you mentioned, it allows for owners and end users to make decisions using value and that allows for improvements to communication because everything is clearly stated. When you have clearly defined values, you are on the track to having a successful project. RE: VM Kyle Simmons Benefits 8/19/2012 11:59:02 PM I think that this is also a great way for the customer to see the directives they give us from a different angle and hopefully get them on the right track. Ready for Instructor Ohayia Week 7! 8/19/2012 7:27:48 PM Class - thank you for your participation this week. Just a reminder that your Course Project is due next week (Week 7). You need to be putting the finishing touches on your paper. Regards, Regards, Professor Ohayia