Trigyn Technologies Limited
Enterprise Content Management Practice
Trigyn Technologies Limited
27 SDF-1, SEEPZ, Andheri (East)
Mumbai 400 096
Phone: 91-22-6140-0909
Fax: 91-22-2829-1418
Contact: hari.krishnan@trigyn.com
Trigyn Technologies – ECM Collateral 2012
Contents
Trigyn Overview ......................................................................................................................................................... 4
Quick Facts................................................................................................................................................................. 5
Clientele ..................................................................................................................................................................... 6
Trigyn’s ECM Practice ................................................................................................................................................ 7
EMC Documentum Case Studies ............................................................................................................................... 8
uniDOCs.................................................................................................................................................................................. 8
SmartOffice ............................................................................................................................................................................ 9
Treaty Collection Website & Migration ............................................................................................................................... 10
Publication using InDesign ................................................................................................................................................... 12
Microsoft SharePoint 2010 Case Studies ................................................................................................................13
UNCTAD XIII Conference (21-26 April 2012) ........................................................................................................................ 13
UN Women Knowledge Management and Intranet Collaboration Platform....................................................................... 15
UNCTAD Enterprise Content Management ......................................................................................................................... 17
CERF Grant Management System ........................................................................................................................................ 19
UN DFS – Digital Archiving Standardization ......................................................................................................................... 20
UNMIN - Digital Archiving Standardization (UNMIN – DAS) ................................................................................................ 21
Project Management ...............................................................................................................................................22
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Confidentiality Clause
This document is being submitted by Trigyn Technologies Inc., on the understanding that the contents of the document will not
be divulged to any third party, without the prior written consent of Trigyn. The contents of this document are provided in
confidence solely for the purpose of evaluating whether a contract should be awarded to Trigyn.
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Company Profile
Trigyn Overview
Trigyn Technologies is a public multi-national Information Technology firm providing custom software solutions,
remote infrastructure support, managed services and consulting services to clients in 16 countries across Asia,
North America, Europe, and Africa. It was established in the year 1986. Trigyn retains state of the art development
centers in India with a corporate presence in the United States, Germany and India.
Trigyn is an established IT solutions and services Company with global operations, delivering cost effective and
quality end to end solutions and services. Trigyn’s services help its customers to integrate business processes with
technology and to operate in a marketplace that is no longer constrained by time and distance, thus providing a
sustainable competitive advantage to its customers. The Company has a presence in the domains of International
Organizations, Non-Governmental Organizations, State and Local Governments, and the Commercial sector
including Financial Services, Pharmaceutical, Manufacturing and Distribution. The Company offers a
comprehensive range of service offerings including Offshore Development and Maintenance Solutions and
Services, Staff Augmentation, Managed Services, and Business Process Outsourcing. These services include
Application Development and Maintenance, Reengineering, 24X7 Support Services, and more. The Company
maintains Centers of Excellence in its Offshore Development Center focused on technologies which include
Microsoft .Net, Microsoft SharePoint, J2EE, Open Source, EMC’s Documentum, Business Intelligence, Helpdesk
Services, Financial Products support for the Asia marketplace and others. Our service offerings are focused on
custom solution development, reengineering, maintenance and support, migration, integration services, webbased solutions, ERP and open source solutions.
Trigyn understands each client has unique requirements and as such we emphasize flexibility in our delivery
models to ensure successful relationships with diverse clients in challenging environments. Trigyn benefits from
over 25 years of experience in the information technology industry and has an established client base of major
fortune 500 companies in diverse industry, World Governmental Organizations, and State Governments.
Through the years, quality has been and remains Trigyn’s focus, whether we are providing our clients with
consultants or executing a multi-million dollar project. Our clients find comfort in knowing that Trigyn is ISO
9001:2008 certified and has attained SEI CMMI Level 3 [version-1.2] certified processes. Combine these select
certifications with the strength of our EFQM Business Model, and vast experience; Trigyn has a firm foundation to
meet the demanding requirements of all our clients. Trigyn is accredited from Microsoft Corporation as the
"Microsoft Gold Competency Partner" in the area of Digital Marketing (Microsoft SharePoint 2010 Solutions) with
additional silver competencies in Custom Development Solution, Data Management Solution, Business Intelligence
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and Information Worker Solutions (for Portals and Collaboration). This is recognition of the highest level of
technological excellence, market place impact and satisfaction of customers by Microsoft.
Trigyn operates with a strong financial position and has experienced growth in all areas including revenue, net
income, and profit. Trigyn’s revenue ending March 31, 2012 is approximately $57 million. Trigyn is debt free and
is self- financed.
Quick Facts
a. Company Name: Trigyn Technologies
b. Company Address: Unit 27, SDF 1, SEEPZ-SEZ, MIDC, Andheri (East), Mumbai 400096, INDIA
c. Company Locations:
 United States: 100 Metroplex Drive, Edison, NJ 08817
 Germany: Karlsruher Str, 87 A, D-75179 Pforzheim
 India: 27 SDF-1, SEEPZ, Andheri (East), Mumbai 400 096
d. Number of years in operation: 25 years in operation.
e. State of Incorporation: Delaware (Trigyn Technology, Inc.)
Trigyn Technologies, Inc. (TTI) is a fully owned subsidiary of Trigyn Technologies, Ltd. (TTL), Mumbai. TTL is
a public company listed on the Bombay Stock Exchange and the National Stock Exchange in India and
incorporated in 1986.
f. Annual gross revenue for the preceding 3 business years:
2009-2010: 40 Million USD
2010-2011: 52 Million USD
2011-2012: 57 Million USD
g. Number of FTE’s: 850+
h. Litigation and Arbitration History: Trigyn does not have any liens, pending litigation or arbitration
proceedings for performance related issues or any other issues.
i.
Development Center - Mumbai, India:
Following are the salient features of the facility  Government secured compound in Security Zone (SEEPZ-SEZ)
 250+ seat facility with capacity for expansion.
 24 x 7 physical security and administrative support , Restricted access with magnetically coded
and photo-Id cards
 Firewall and DMZ to guard against unauthorized access
 Availability of PSTN and VOIP with conferencing facility
 Highly reliable network design based on state-of-the-art products
 Multi-tiered redundancy and back-up. Standby back-up power supply system
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Clientele
Government
Delaware (DOT)
Private Sector
AIG Insurance
Baxter
World Governmental Organization
United Nations Headquarters - OICT
Healthcare
New York State (Statewide,
AXA Equitable
OCFS, OAG, OMRDD,
Metropolitan
United Nations Development
Museum of Art
Programme (UNDP)
CIO/OFT, OTDA, DOH)
New York City (HRA, DOE,
Munich
Garden State
United Nations Department of Field
Housing)
Reinsurance
MLS
Support (DFS)
Maryland (Statewide)
Standard &
ANSELL
UN Women
Bayer Healthcare
United Nations Office of Legal Affairs
Poors
Massachusetts (Statewide,
Wyeth
DEP & DPH, EMA, EOHHS,
(OLA)
DOR)
United Nations Capital Development
Fund (UNCDF)
Miami Dade County Public
CITIBANK
School
India
North Carolina (Statewide)
Broadridge
New Jersey (Statewide)
Greater
ICICI Securities
United Nations Conference on Trade
and Development(UNCTAD)
Karma Group of
World Intellectual Property
Industries
Organization(WIPO)
United Nations Office of Vienna (UNOV)
Offshore
Pennsylvania (Statewide)
United Nations OCHA(Geneva & NY)
United Nations - ITSD
Trigyn operates a highly refined, mature and integrated Staff Augmentation business which provides qualified and
reliable resources to its clients over a broad range of technologies and in diverse geographic locations. This
operation is headed by a team of industry veterans with extensive industry knowledge and staffed by seasoned
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specialists both in the United States and in our ODC facility in Mumbai, India. The Company has invested in human
capital and tools to ensure that this sector of its business can respond to the highly competitive nature of this
business and has achieved significant success measured by the growth in its base of esteemed customers. At the
core of this offering is a fully integrated Resource Management System (RMS), which allows for the seamless
integration of opportunities from around the globe to be sourced by the most cost effective means and managed
from multiple locations. The Company continues to enjoy much success from its continued focus on the
diversification of its Staff Augmentation business. The Company continues to add to its portfolio of clients in the
International Governments, Non- Governmental, State and Local Governments and Commercial sectors. Most of
the resources placed fall into the following areas or domains:

Project Managers & Business Analysts

Software Architects, Developers, Designers and Testers

Helpdesk and Network Support Resources

Network & Infrastructure Engineers

ERP Technical and Functional Resources (SAP & Oracle)
 Web Architects, Developers, Designers and Usability Specialist
Trigyn’s ECM Practice
Trigyn has been engaged with its clients under long term agreements and/or fixed turnkey projects for numerous
years in application development services and system support. Trigyn has established competency centers for
Microsoft SharePoint and EMC Documentum at the organizational level. With experience in deploying solutions
based on SharePoint and Documentum, our ECM Services deliver solutions for all the global industries across
verticals. Trigyn’s ECM practice consists of Business Analysts, Solutions Architects and Developers. It offers
solutions in the following areas:
 Document and Content Management Solution
 Digital Asset and Rights Management Solutions
 Web Content Management, Portals and Collaboration
 Business Process Management and Enterprise Workflow Solutions
 Integrated Portal/Desktop Solution
 Enterprise connectors for Documentum, SharePoint and Enterprise Application Integration
 Architecture and Technology Advisory
 Software Upgrades & Administration (Migration to Higher Version)
 Content Migration
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EMC Documentum Case Studies
Project
Contribution
uniDOCs

Designing overall architecture of the application.

Responsible for managing the application as an internal
product.

Designing and developing application in Webtop.

Designing and implementing scanning solution using
Captiva InputAccel.

Project Description
Technology
Trigyn Technologies - Confidential
Responsible for Configuration Management and
deployments to other environments.
uniDocs is the foundational component in the implementation of
the Enterprise Content Management (ECM) strategy in United
Nations. It is a technology product built on Documentum to
manage information assets in a consistent manner across the
organization. The primary goal of uniDocs is to implement and
enforce standards and policies defined by the relevant ECM
governing body. uniDocs also aims at replacing shared drives and
other tools for managing unstructured data.
Documentum 6.5 SP3, Webtop 6.6, DA 6.5 SP2, BOCS 6.5 SP3,
Collaboration Services, Import manager 6.5, Indexing Server,
Composer 6.6, Captiva InputAccel 6.0 SP1.
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Project
Contribution
SmartOffice

Designing overall application using xCP products.

Designing forms using Forms Builder

Designing, Configuring and Customizing TaskSpace
application.

Developing Forms Adaptor.

Developing and Designing SBOs and Modules.

Designing and implementing scanning solution using
Captiva InputAccel.

Project Description
Responsible for Configuration Management and
deployments to other environments.
The primary focus of “SmartOffice” is the correspondence case
management for Executive Office of Secretary General. Objectives
of the projects are
1. Important correspondences are managed as cases to
automate their processing through the various
departments
2. To build the institutional memory which can be used in
future correspondences.
3. To act as management information system.
4. To build a intuitive user interface.
Technology
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Documentum 6.5 SP3, TaskSpace 6.6, Forms Builder 6.6, DA 6.5
SP2, Index Server, Composer 6.6, Process Builder 6.5 SP3, Process
Integrator 6.5 SP3, BAM 6.5, Captiva InputAccel 6.0 SP1.
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Treaty Collection Website & Migration
Website URL : http://treaties.un.org/
Client
Office of Legal Affairs (OLA), United Nations, New York, USA
Project Description:
Prior to the design & development of the public facing website for the Treaty Collection, Trigyn was engaged
in the migration project of Documentum. The United Nations OLA department was already using a legacy
system which was based on the earlier version of the Documentum. Before the new system actually starts
working it was necessary to migrate the entire existing data and documents of the legacy system into the
new system. The data size was around 15 gb. (which includes 65000 treaties and 0.5 million actions with an
approximate 1 million objects to be migrated).
There was a need to write a custom utility to fulfill the requirement as the new system which was designed
includes lot of changes in the database structure. Also, the client requirement includes lot of enhancement.
The migration utility should be taking care of the following needs of the project.
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 Migrate data/documents from Documentum 4.1 to 5.3
 Migrate all the versions of the documents such that the version tree should replace correctly in the
Docbase.
 Old Corel Word perfect documents should be migrated as MS Word documents in the new system.
 Status log should be maintained.
The utility was developed with the best possible design. The utility design reflects the exact object oriented
structure of the Documentum Docbase, which made the development task easier to implement and easier
implement new changes later.
The result of the utility was stunning as it was able to migrate the whole data of approx 15gb with an error
rate of merely 0.0001%.
The Treaty Collection is the official website of the United Nations – Office of Legal Affairs that offers access
and search to UN Treaties.
Additionally, The site offers featured news, treaty events, announcements,
training calendar, along with features like photo gallery, in addition to basic content management and
publishing features. The website offers bi-lingual capabilities in English and French. The website offers search
& access functionality to treaty collections stored in Documentum. These include - all multilateral treaties
deposited with the Secretary- General of the United Nations and those formerly deposited with the League of
Nations - their latest status and a link to the full texts; and Bilateral and multilateral treaties registered with
and published by the United Nations Secretariat in accordance with Article 102 up to a certain date - Detailed
treaty references and full texts in all authentic language(s).
Trigyn Contribution
Full Life-Cycle
Status
Completed
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Publication using InDesign
Project Name
TSIPS Publication using InDesign
Technology Used
InDesign, Documentum DAM, Woodwing Smart Connector, InEventScript on
Windows platform.
The United Nations OLA department publishes few books and monthly magazines for circulation. The data
for this publication is related to the operation on the treaty objects that are stored in the TSIPS
Documentum system.
The publication of these data in the form of printed books and the softcopy were required. For publication
of these books Adobe’s publication tool InDesign was going to be used.
InDesign’s scripting language was used to make all the required arrangement for the user so that he/she
can easily manage to publish a book.
The unit document that is to be transformed into an InDesign document was created in Microsoft Word.
These Microsoft Word are actual formatted representation of the data stored in the Docbase. The Word
was generated using the XML/XSLT technology by generating WordML (Word markup language) and
stored in the Documentum Docbase.
These Microsoft Word documents were fetched directly from Documentum repository in the InDesign
using a bridge created by involving third party tool Woodwing Smart Connection and Documentum –DAM
Editorial Publishing system.
Thus the created book can be once again stored into the Documentum Docbase hence getting rid of the
possible scattering of the important documents.
Trigyn Contribution
Full Life-Cycle
• The different publication elements involved different formats. All these formats have some legal
meanings and hence the displayed data in the book should be exactly what was displayed in the previous
system. The problem in achieving this accuracy was the Tool InDesign’s inability to deliver some formats.
Custom scripts were written to cover up this fault and to achieve what was required.
• Since the InDesign scripts required to resides on client machine; if any changes or version updates needs
to be done for these scripts then all the client machine needs to be manually updated which was not
accepted. To overcome this problem, a mechanism was developed which automatically fetches the
latest scripts from the specified server whenever InDesign starts up.
• To generate word in the form of WordML, from the data in the Docbase, no help or guidance was
available.
Also InDesign does not recognize the WordML format of the MS-Word; hence it was required to convert
the WordML to proper Word format (.doc) before it is being used by InDesign.
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Microsoft SharePoint 2010 Case Studies
UNCTAD XIII Conference (21-26 April 2012)
Client
Technology Used
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United Nations Conference On Trade And Development (UNCTAD)
SharePoint 2010, Microsoft ASP.NET, Visual Studio 2010, SharePoint 2010 ECM
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Brief Description
Trigyn was entrusted with the design, development and implementation of the
website (http://www.unctadxiii.org/) for the recently concluded UNCTAD XIII
conference in Doha, Qatar. The UNCTAD XIII website was implemented using
SharePoint 2010 & Visual Studio 2010 on the Window Server 2008 operating
systems platform. The project included the design and development of the
Website, Online Registration System, Dynamic conference program calendar,
enterprise search, custom workflows, and integration with www.unctad.org
that was also designed and developed by Trigyn. More than 3,500 registrations
and related workflow for approvals were facilitated by the registration module
developed by Trigyn. The Conference drew attention of all the UN Member
States, and was attended by Parliamentarians, Government Representatives,
Delegations, Academia, NGOs, and Private Sector participants from over 100
countries. The online registration was also used for the World Investment
Forum 2012, Civil Society Forum in addition to the UNCTAD XIII Conference
program and related events.
SharePoint 2010 has been used to implement the following features &
functions  An administrative front end to manage the overall content, taxonomy
etc. in addition to the global configuration and site level settings. This
equips the content publishers, authors and site administrators with the
flexibility and freedom to manage the intranet content, including
support for a user management/permissions and a tagging system for
content
 Template(s), Themes, Cascading Style sheets (CSS) based upon designs
approved by client were used to incorporate branding, a consistent
look & feel including the menu / navigation controls, and content
panes. This includes provisioning for common elements in layout (like
header, footer / doormat and sitemap).
 Custom Forms designed and developed to address the specific
requirements for creating various products related to the conference –
session documents, daily journals, statements etc.
 Taxonomy and managed metadata is being reviewed & implemented
for document and content management.
 Trainings on SharePoint 2010 application development and
administration have been conducted to selected IT staff.
Efforts
Trigyn Contribution
Current Status
24 person months
Full Life-Cycle
Live (Production)
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UN Women Knowledge Management and Intranet Collaboration Platform
Assignment Name
UN Women Knowledge ManagementIntranet Portal
Client
UN Women, New York
Technology Used
SharePoint 2010, .NET (ASP.NET ), MS SQL Server 2008
Brief Description
The United Nations Women (formally known as UNIFEM) is an entity at the
United Nations, dedicated to advancing women’s rights and achieving
gender equality. It provides financial and technical assistance to innovative
programmes and strategies that foster women's empowerment.
Trigyn is designing, developing and implementing the UN Women Intranet
using SharePoint 2010, as an online platform that facilitates knowledge
sharing across the Intranet with enterprise content management and
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collaboration features.
The salient features of implemented as phase 1 of the Intranet Platform are

Templates designed to facilitate creation of sites within the portal
catering to specific initiatives, regions and business needs.

Enterprise content and document management, as well as
collaboration features such as Blogs, Discussion Forum, Wikis, FAQ’s,
document libraries (with check-in/out, versioning, and filtered
views), live RSS feeds, video and picture libraries.

My Sites and Custom Staff profile pages to maintain information &
updates related to his/her profile, projects and events in addition to
contact information.

Site usage/ analytic reports which include information for the top
visited pages, most accessed links and documents.

Enterprise search which enables search across the libraries , lists and
people based on various parameters

Configuration of Managed metadata and its use in document
libraries

Training (includes resources – screen casts, end user manual)
The Phase 2 will cover integration with third party systems including UN
Women ERP (ATLAS) and the public facing website.
Effort
80 person-months
Trigyn Contribution
Designing, Architecting , Development and Maintenance of the UN Women
Intranet portal catering to the salient features mentioned above.
Current Status
1st Phase launched
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UNCTAD Enterprise Content Management
Technology Used
SharePoint 2010, Microsoft ASP.NET, Visual Studio 2010, InfoPath 2010,
SharePoint 2010 ECM
Brief Description
The UNCTAD ECM project is being implemented using SharePoint 2010 & Visual
Studio 2010 on the Window Server 2008 operating systems platform. The ECM
Project includes the design and development of the Intranet, Website &
Extranet Portals in phase-wise manner and includes implementation of
collaboration features, enterprise search, custom workflows, reporting and
integration with other applications.
SharePoint 2010 has been used to implement the following features &
functions 
An administrative front end to manage the overall content, taxonomy
etc. in addition to the global configuration and site level settings. This
equips the content publishers, authors and site administrators with the
flexibility and freedom to manage the intranet content, including
support for a user management/permissions and a tagging system for
content

Template(s), Themes, Cascading Style sheets (CSS) based upon designs
approved by client were used to incorporate branding, a consistent
look & feel including the menu / navigation controls, and content
panes. This includes provisioning for common elements in layout (like
header, footer / doormat and sitemap).

SharePoint 2010 Enterprise Search is being implemented for SharePoint
sites, other CMS websites, file shares etc. to provide a centralized
search centre with user experience that is highly personalized, efficient,
and effective.

Workflows are being designed and developed to address the specific
requirements for streamlining the business processes ranging from
news publishing, meetings & sessional documents, publications etc.

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Claims based authentication has been implemented to support access
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to remote staff, as well as registered users.

Taxonomy and managed metadata is being reviewed & implemented
for document and content management.

Trainings
on
SharePoint
2010
application
development
and
administration have been conducted to selected IT staff.

Microsoft SharePoint 2010 productivity hub setup and customized with
training resources targeted for end users, IT pros and administrators.
Efforts
100+ person months
Current Status
In Production, On-going Enhancements (Development & Unit Testing
iterations), Pilot of Intranet & Collaboration Platform
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CERF Grant Management System
Technology Used
SharePoint 2010, Agile Point 5.2 BPMS, Microsoft ASP.NET, Visual Studio 2010,
InfoPath 2010, SQL Server 2008 R2, SSRS
Brief Description
CERF is a humanitarian fund established by the United Nations to enable more
timely and reliable humanitarian assistance to those affected by natural
disasters and armed conflicts. The Fund also serves as an integral part of
humanitarian reform as it contributes to reinforcing humanitarian leadership
and coordination through the Resident/Humanitarian Coordinator (RC/HC) and
the cluster approach. The CERF aims to improve the supply of humanitarian
funding and is different from planning and fundraising tools such as a flash or
consolidated appeal, which help to organize the requirements and needs of
humanitarian response.
Due to the number of tasks involved, managing the projects on the agency level
is a complex process. In this regard, and as more projects are expected to be
implemented, there is a need for a more efficient process to monitor these
requirements.
The CERF GMS Project is divided into 8 phases of 3 months each.
SharePoint 2010 has been used to implement the following features &
functions  Improved tracking of CERF projects throughout their lifecycle; with
more than 500 requests for funding received throughout the year, this
is currently a major issue, with little visibility where each request is in
the workflow.
 Financial Reporting on the allocation of CERF funds.
 Performance & timeliness reports (Key Performance Indicators - KPIs)
on the various workflow milestones, to assist CERF in identify
bottlenecks as they continually strive to improve on the efficiency and
performance of their business processes.
 Template-based generation of key CERF information outputs e.g.
Approval letters to help reduce the time spent on such activities.
Efforts
48 person months
Current Status
Phase 4 Requirement Analysis and Design
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UN DFS – Digital Archiving Standardization
Brief Description
The system was designed to export the updated metadata from the
Scanned documents to the document repository in SharePoint. The document is
exported after scanning into the appropriate pre-defined folder hierarchy depending
upon the metadata The system is integrated with MC Captiva InputAccel 6.0
to support scanning and routing of the documents to the appropriate folder in the
SharePoint repository. Currently the system is built to handle typed forms/ documents
The salient features of the DAS (Digital Archiving Solution) are




Provide automatic creation of ARMS-compliant metadata naming conventions
in the system when the documents are digitized.
Provide better navigation of the content stored in the system.
Better user access and role management.
Automatic Email sent to the user based upon the expiry date of the document
in the system.
Technology Used
SharePoint 2007, .NET (ASP.NET 2.0 ), MS SQL Server 2005 , InputAccel 6.0 SP
Trigyn Contribution
Designing, Architecting, Development and Maintenance of the Digital
Archiving Standardization portal catering to the salient features
mentioned above
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UNMIN - Digital Archiving Standardization (UNMIN – DAS)
Client
Technology Used
Department of Peacekeeping Operations, Information Management Unit (DPKO IMU),
United Nations - New York.
MOSS 2007, .Net framework 2.0 using ASP.Net with C#, SQL Server 2005,
InputAccel 6.0 SP2
Brief Description
This Digital Archiving Standardization application for UNMIN mission provides a
solution for digitizing and classification of scanned records. . This solution will be
built for reusability in other digitization and archiving projects. It offers the
following benefits:

Automatic scanning and digitization of paper documents using InputAccel.

Quality control by separating the user tasks for scanning and checking
documents.

Automatic indexing by dynamically capturing document metadata.

Search of metadata and content of scanned documents, enabling improved
data mining and information management, and capability to locate and
retrieve documents.

Compliance with enterprise standards of Information Management from
implementing the Peacekeeping File Classification Schema (PK FCS).
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Project Management
Trigyn brings to every engagement strong project management expertise enabling success across our customer
base. Trigyn understands the challenges in any client services engagement, from effective and clear
communication across all levels to identification of risks and development of mitigation strategies. The proposed
model for UN Women will leverage Trigyn’s Project Management Framework and the in-house tools. Project
management processes are broadly classified into the following phases:

Initiation

Planning

Execution

Control

Closure
Trigyn’s Project Management Framework
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