Andrew Graham
Director Sales EMEA
Future of the
Information
management
1
IBT@DMSEXPO
ERP
Enterprise
Apps
CRM
SCM
Server
Architecture
Devices
Operating
System
4
Original slide concept from Cisco
Paperfree
“..the use of paper in business for
records and correspondence should
be declining by 1980,…
1975
…and by 1990, most record handling will
be electronic”
“...global consumption of office paper more than
doubled in the last two decades of the 20th
century...”
2012
5
You have to kick
the paper
out of the process!
Paper reduction is part of business
improvement campaigns: 75% yes
Have a specific policy or maxim to
“Drive paper out of the business”: 27% yes
6
Mobile & Social
7
Capture at the Periphery
Are forms and documents currently captured in any of the following places for use in your key business processes?
% of Organizations
0%
5%
10%
15%
20%
25%
30%
35%
General employees at home or travelling
Retail branches/shops/stores
Customer selfservice and mobile
set to grow.
Twice as many orgs
planning mobile
capture as doing it
now.
Field staff at home
Field staff on road/mobile
Agents’, representatives’ or suppliers' premises
Customers/citizens on your premises
Customers/citizens at home
Customers/citizens on mobile
Now
8
40%
Planned 12-18 Months
©AIIM 2013
N=326
Mobile Capture
76% have no mobile-enabled
processes:
24% haven’t even thought about it,
20% have “security reasons” or feel it
adds no value
32% have evaluated it but not made a
move.
Just 3% actively look at every process with a view to
mobile-enabling it
9
©AIIM 2012
Tablet Capture
In 5 years time, 33% of orgs, expect to see
“half or more” of their employees using
iPads, tablets or digital clipboards for
filling in forms
10
Process
All
organizations
make use of
to get things done – most of which require paper or electronic
11
processes
information to work.
Data Chaos
Where is my data?
have
of their
enterprise content
held in non-ECM business systems
12
Complete Integration
52%
Believe administrative staff in
their organization would be
Real benefit comes from
integrating ECM and
Business Processes together
more productive if their processes were work-flowed using
scanned forms and documents, with automated data capture.
For customer
processes
consider mobile technologies to be important
or extremely important
BUT ONLY
Provide mobile access
to ECM content