Salesforce Developer
Ref: DSD
Job Description
Job Purpose
CAFOD are currently developing a new Salesforce CRM which will replace an in-house built database solution as
well as an existing Salesforce instance. CAFOD needs an experienced Lead Salesforce developer to support this
strategic project. Development of the new CRM is in train. This post would be the lead developer supporting
completion of build, full end to end testing, implementation and system adoption.
Job Scope
Key to this post is ensuring the delivery of a sound technical solution that allows CAFOD to deliver efficient and
effective business processes. The post would be working with a small team including one other Salesforce
developer, a Salesforce Architect and CAFOD IT and business staff.
Accountability
The post is based in the Change Team which reports to the Change Directors. The role reports to the Change
Manager and works closely with the IT teams, the Digital team and Data & Insight. Where appropriate, we will
establish matrix management structures to provide clarity on the post holder reporting lines and their
responsibilities and accountabilities.
Key Responsibilities
Developing and supporting implementation and rollout of CAFOD’s new salesforce instance including integration
with other systems.

Lead the development and enablement online platforms to send and receive data from any new data
system and identify and optimise current data flows (e.g. Engaging Networks, Marketing Cloud or
equivalent, First Class, Payonomy).

Support the migration of data and processes from our current SQL Database (in house development) and
Salesforces instance (for our online activity) to one new Salesforce instance.

Design, develop and maintain APIs to integrate Salesforce with any other online application.

Document and develop requirements for current initiatives on Visualforce and Salesforce.

Implement and support any CAFOD product or initiative on the new Salesforce CRM platform.

Implement and maintain the marketing cloud or equivalent integration on the new Salesforce CRM
platform.

Developing support for user journeys and workflows (e.g. Thank you and Welcome programmes and
admin workflows).

Apex coding and optimising/creating workflows and triggers.

Strong knowledge of working with and upskilling others on report writing in Salesforce

Data Cleansing/Data Quality best practice set up.

Develop a suite of thanking letters using Conga Composer
Relationship Management
1/5

Communicate and advise key business stakeholders regarding status and technical issues

Participate in cross-team discussion in advisory capacity to address business solution issues

Support the system trainer in understanding the system for onward staff training
Mar-16
Project Management

Manage own time effectively to meet challenging timelines.

Manage scope creep ensuring requirements are met within defined timelines

Work with project manager, test manager and external trainer to track and report progress.
Administration and Support



Development of technical documentation where needed including updating standard operating procedures
and JIRA
Salesforce development admin including crucial updates.
Provide technical support to the rest of CAFOD.
This list of duties and responsibilities is by no means exhaustive and the post holder may be required to undertake other relevant
and appropriate duties as required. This job description is subject to regular review and appropriate modification.
Child Protection
CAFOD recognises the personal dignity and rights of children, towards whom it has a special responsibility and a
duty of care and respect. CAFOD, and all its staff and volunteers, undertake to do all in our power to create a safe
environment for children and young people and to prevent their physical, sexual or emotional abuse. CAFOD is
committed to acting at all times in the best interests of children, seeing these interests as paramount.
2/5
Mar-16
Key Competencies
Essential
Understanding our context
Working together
Making change happen
Job-specific competencies
A Understanding Catholic
D Managing ourselves
H Managing resources
I.
E Working with others; ability
I Achieving results; shares time
to build positive and productive
and resources to get the work
working relationships with all
done.
identity
B Understanding CAFOD
C Understanding international
development
colleagues.
Salesforce development and
DEV401, DEV 501 or equivalent
II.
results and make their work a
success.
Salesforce
III.
by evidence and analysis.
design creative solutions
and force.com sites
IV.
J Managing our performance
K Taking the lead
F Communicating
Experience of working on
Content Management Systems
Stimulates a climate of innovation
and fresh ideas to get results.
Ability to work with the business to
In depth understanding of the
capabilities and constraints of
Makes sound decisions backed up
Ability to help others to achieve
Proven experience of
V.
Apex coding, triggers and
optimising and creating new
workflows
Experience of improving the
user interface and experience
with minimal custom
G Looking outwards
development
VI.
Solid understanding of
Salesforce security and user
access model
Desirable
VII.
Experience of other Cloud Database admin (CRM)
VIII.
Any other Salesforce course e.g. STR101, ADM201
IX.
Knowledge of PHP, JavaScript, MySQL, Linux, HTML, HTML5 , CSS
Levels required for this post
1.
Being effective
2.
Excelling
3.
Leading the way
3/5
Click here for more info on
CAFOD’s Competencies framework
Mar-16
Terms and Conditions
Contract
A 12 month fixed term contract, including a six-month probationary period.
Salary
Band: Specialist A
Full Salary: £55,000 per annum
Hours
35 hours per week. Normal CAFOD office hours are 9.30 to 5.30 with one hour for lunch. This
post will require some weekend and evening work for which time off in lieu may be taken.
Holidays
20 working days per annum plus statutory holidays plus 6 days determined by CAFOD at
Christmas/Easter.
Notice period
Three months either way after completion of the probationary period.
Pensions
There is a contributory pension scheme (10% employer with 5% employee contribution).
Alternatively, CAFOD will make a similar contribution to a Personal Pension Plan.
CAFOD is required to automatically enrol UK staff as per auto-enrolment legislation – further
information
Other benefits
Life Assurance and Permanent Health Insurance cover, Childcare Vouchers, Payroll Charity
Giving, Ride2Work Scheme, Employee Assistance Programme and the Right to Buy Annual
Leave of up to 10 additional days.
Access
There is access for people with disabilities to CAFOD’s office by way of a passenger lift to all
floors in CAFOD’s building.
Disabilities
We are committed to making every reasonable adjustment to the workplace or working
arrangements so as to accommodate people with disabilities.
Location
The post will be based in CAFOD’s London office on Westminster Bridge Road, London SE1.
CAFOD is an equal opportunities employer.
Recruitment and selection procedures reflect
our commitment to child protection.
4/5
Mar-16
Additional information
CAFOD
CAFOD is the official Catholic aid agency for
England and Wales. In more than 40 countries
across the world, we bring hope, compassion and
solidarity to poor communities, standing side by
side with them to end poverty and injustice.
Our vision is a world transformed to reflect the
Kingdom of God: a world where –

the rights and dignity of every person are
respected

all have access to basic needs in life

women and men share equally in shaping their
societies and our world

the gifts of creation are nurtured and shared
by all for the common good and

the structures that shape people’s lives are
just and enable peace.
Team
The Change Team are a small team responsible for
managing and supporting change across the
organisation. We report to the Change Directors
and the projects we manage range from IT
initiatives to policy and procedural to cultural
change.
5/5
Mar-16