Salesforce Architect
Ref: DSA
Job Description
Job Purpose
CAFOD are currently developing a new Salesforce CRM which will replace an in-house built database solution as
well as an existing Salesforce instance. Development of the new CRM is in train. CAFOD needs an experienced
Salesforce architect to be the lead technical support in completing build, full end to end testing, implementation
and system adoption
Job Scope
Key to this post is ensuring the delivery of a technical solution that allows CAFOD to deliver efficient and effective
business processes. The post would be working with a small team including Salesforce developers and working
closely with CAFOD IT staff.
Accountability
The post is based in the Change Team which reports to the Change Directors. The role reports to the Change
Manager and works closely with the Business teams, IT teams, the Digital team and Data & Insight. Where
appropriate, we will establish matrix management structures to provide clarity on the post holder reporting lines
and their responsibilities and accountabilities.
Key Responsibilities

Working with developers to scope remaining development

Define and articulate best practice, alternate choices and trade-offs

Work closely with key business and IT stakeholders to complete development on internal and external
data imports, extracts and segmentation

Support and advise on data mapping and migration from the current in house SQL database solution and
the current Salesforce instance to one new Salesforce instance

Technical leadership – setting best practices around data quality, website integration, 3rd party
applications, deployment, testing and iterative refinement

Ensure business requirements are aligned with solutions and strategies supporting business stakeholders
in their understanding of change impacts.

Define, communicate, and manage technical change management (e.g., release) processes for all
Salesforce related technology efforts
1/5

Design an intuitive and straightforward user experience

Ensure technical documentation is useful, updated and maintained.

Develop and implement CAFOD security model
Mar-16
Relationship Management

Communicate and advise key business stakeholders regarding status and technical issues

Participate in cross-team discussion in advisory capacity to address business solution issues

Support the system trainer in understanding the system for onward staff training
Project Management

Manage own time effectively to meet challenging timelines.

Manage scope creep ensuring requirements are met within defined timelines

Work with project manager, test manager and external trainer to track and report progress.
Administration and Support

Development of technical documentation where needed including updating standard operating procedures
and JIRA

Salesforce development admin including crucial updates.

Provide technical support to the rest of CAFOD.
This list of duties and responsibilities is by no means exhaustive and the post holder may be required to undertake other relevant
and appropriate duties as required. This job description is subject to regular review and appropriate modification.
Child Protection
CAFOD recognises the personal dignity and rights of children, towards whom it has a special responsibility and a
duty of care and respect. CAFOD, and all its staff and volunteers, undertake to do all in our power to create a safe
environment for children and young people and to prevent their physical, sexual or emotional abuse. CAFOD is
committed to acting at all times in the best interests of children, seeing these interests as paramount.
2/5
Mar-16
Key Competencies
Essential
Understanding our context
Working together
Making change happen
Job-specific competencies
A Understanding Catholic
D Managing ourselves
H Managing resources
I.
E Working with others; ability
I Achieving results; shares time
to build positive and productive
and resources to get the work
working relationships with all
done.
identity
B Understanding CAFOD
C Understanding international
development
colleagues.
results and make their work a
success.
design creative solutions
Stimulates a climate of innovation
J Managing our performance
K Taking the lead
F Communicating
(min 3years)
II. Salesforce Administrator
DEV501 also)
III. In depth understanding of the
by evidence and analysis.
and fresh ideas to get results.
Ability to work with the business to
Salesforce development project
qualifications (Desirable DEV401,
Makes sound decisions backed up
Ability to help others to achieve
Proven experience of leading a
capabilities and constraints of
Salesforce
IV. Experienced in defining systems
strategy and requirements,
designing and prototyping,
planning testing, and supporting
training efforts
G Looking outwards
V. Experience of complex data
migration into Salesforce
VI. Solid understanding of
Salesforce security and user
access model
Desirable

DEV401, DEV501

Experience with the Salesforce Not-for-profit starter pack

Experience with all or any of the following products: Conga, Payonomy, Jitterbit
Levels required for this post
1.
Being effective
2.
Excelling
3.
Leading the way
3/5
Click here for more info on
CAFOD’s Competencies framework
Mar-16
Terms and Conditions
Contract
A 12 month fixed term contract, including a six-month probationary period.
Salary
Band: Specialist B
Full Salary: £60,000
Hours
35 hours per week. Normal CAFOD office hours are 9.30 to 5.30 with one hour for lunch. This
post will require some weekend and evening work for which time off in lieu may be taken.
Holidays
20 working days per annum plus statutory holidays plus 6 days determined by CAFOD at
Christmas/Easter.
Notice period
Three months either way after completion of the probationary period.
Pensions
There is a contributory pension scheme (10% employer with 5% employee contribution).
Alternatively, CAFOD will make a similar contribution to a Personal Pension Plan.
CAFOD is required to automatically enrol UK staff as per auto-enrolment legislation – further
information
Other benefits
Life Assurance and Permanent Health Insurance cover, Childcare Vouchers, Payroll Charity
Giving, Ride2Work Scheme, Employee Assistance Programme and the Right to Buy Annual
Leave of up to 10 additional days.
Access
There is access for people with disabilities to CAFOD’s office by way of a passenger lift to all
floors in CAFOD’s building.
Disabilities
We are committed to making every reasonable adjustment to the workplace or working
arrangements so as to accommodate people with disabilities.
Location
The post will be based in CAFOD’s London office on Westminster Bridge Road, London SE1.
CAFOD is an equal opportunities employer.
Recruitment and selection procedures reflect
our commitment to child protection.
4/5
Mar-16
Additional information
CAFOD
CAFOD is the official Catholic aid agency for
England and Wales. In more than 40 countries
across the world, we bring hope, compassion and
solidarity to poor communities, standing side by
side with them to end poverty and injustice.
Our vision is a world transformed to reflect the
Kingdom of God: a world where –

the rights and dignity of every person are
respected

all have access to basic needs in life

women and men share equally in shaping their
societies and our world

the gifts of creation are nurtured and shared
by all for the common good and

the structures that shape people’s lives are
just and enable peace.
Team
The Change Team are a small team responsible for
managing and supporting change across the
organisation. We report to the Change Directors
and the projects we manage range from IT
initiatives to policy and procedural to cultural
change.
5/5
Mar-16