Kerala’s eGovernance Roadmap
From
Automation
to
Transforming Governance
Dr. Ajay Kumar
Secretary
Department of Information Technology
Govt. of Kerala, India
October 9, 2009
07-09 Oct 2009
About Kerala
•
•
•
•
100% broadband in all villages
Highest tele-density
Highest mobile penetration
Highest PQLI
Demographics
Area
38,863 sq. km.
Population (million)
35.00
Population density
819 / sq. km.
Per capita income
$540
Literacy
90.92
07-09 Oct 2009
Core IT Infrastructure
07-09 Oct 2009
State Data Centres
<< Home
Next >>
• Existing State Data Centre
– First Data Centre by any State
Government. (2003)
– State-of-the art Tier III
Infrastructure (99.75%)
– 5000 sq. ft.
– About 150 servers with
multiple applications.
– Co-hosting for PSUs and other
Government organisations
07-09 Oct 2009
State Data Centre
<< Home
Next >>
• Managed by TCS
Server sharing
• Server co-location
• SAN based mass
storage
• Automated backup
• 44MBPS backbone
bandwidth
• Mail services
• Web services
• Enterprise Management
System
• Help desk
07-09 Oct 2009
New State Data Centre
<< Home
• Another 5000 sq. ft Tier III facility.
• To supplement existing facility.
• RFP released in September 2009.
• Estimated cost: Approx. Rs 60 crores
• Location: Technopark, Trivandrum.
07-09 Oct 2009
Wide Area Networks
<< Home Next >>
• Kerala State Wide Area Network (KSWAN)
Covers all 14 districts.
Base stations at 152 blocks with
wireless connectivity of 10 kms.
1,500 additional remote locations.
Operational at the BHQ level
3 nodes: at Trivandrum,
Kochi, Kozhikode
MPLS backbone of SII
Link to districts
Link to blocks
07-09 Oct 2009
Wide Area Networks
<< Home Next >>
• Malappuram District WAN
• Secretariat WAN
– 3500 nodes
– NMS
• Vikas Bhawan and Public
Building WAN (RfP issued)
• District WANs proposed for all
districts (RfP to be issued in
October 2009)
07-09 Oct 2009
Akshaya
The Kerala CSCs
07-09 Oct 2009
Akshaya
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Bridging digital divide
Nearly 2200 Akshaya centres
all over Kerala.
Recognized as CSCs by GOI
Atleast two centres in a
panchayat
Began as e-literacy campaign in
Kerala
Evolved as a hub of e-services
07-09 Oct 2009
Akshaya Centers
Akshaya Centers
276 in Malappuram
2150- Total in Kerala
ONE e-CENTRE
covers about 2-4 sq. KMs
serving 1,500 -3000 households
5-10 PCs
Peripherals
IT trained Personnel
Connected
communities
Internet
07-09 Oct 2009
No. of Akshaya Centers
2500
2150
# Akshaya Centres
2000
1500
925
1000
967
1076
821
616
500
312
0
2003
2004
2005
2006
2007
2008
2009
07-09 Oct 2009
E-Literacy
35

30
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25
20

15
Total trained 33.22 lakhs
Cent percent literacy
achieved in Mallapuram,
Kannur, Kozhikode, Trichur,
Kasargode districts.
Income for Akshaya
entrepreneur Rs. 120/ trainee
10
5
0
2004 2005 2006 2007 2008 2009
E-literacy (lakhs)
07-09 Oct 2009
VAT Returns Filing
25
21
20
20
21
22
22
23
20
18
• Started w.e.f. Jan 1, 2009.
15
• 1500 Akshaya Centres in
14/14 districts involved.
10
• 10 different returns filed.
5
• AKS income Rs 21/ return
0
Jan- Feb- Mar- Apr- May- Jun09
09
09
09
09
09
Jul09
Aug09
# Tran (,000)
07-09 Oct 2009
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Started in January 2006 in Mallapuram district.
August 2007 expanded to 8/14 districts.
March 2009 expanded to 14/14 districts
Provides facility to remit all utility bills
Akshaya entrepreneur gets Rs 4 to 5 per transaction.
Transaction History
Month
Amount
Transactions
Jan 2009
3,39,32,940.00
93,987
Feb 2009
3,37,11,170.00
96,778
Mar 2009
3,45,06,609.00
97,728
Apr 2009
3,18,53,526.00
88,499
May 2009
3,76,77,377.00
1,01,219
June 2009
3,79,49,451.00
1,01,907
July 2009
3,64,73,895.00
1,03,739
August 2009
3,58,56,884.00
1,01,152
07-09 Oct 2009
E-Krishi
<< Home
• Market driven Agricultural
Initiative through IT enabled
Agri Business Centres in Kerala
State
• Farm Advisory Services
• Agri Market Information
• Resource Library
• Trade Centre with toll Free
numbers
• Farmers database
07-09 Oct 2009
Transactions
SI
No.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
Total
Transaction details 2008 March to Feb 2009
Product
Quantity
Amount
Aadditional
profit to
farmers
coconut
194035 kg
1013965
22355
copra
3750 kg
123750
3950
coconut oil
220 lr.
11600
560
Vegetable
300kg
3050
475
seeds
vegetables
11450 kg
350840
26451
Banana
19550 kg
846800
40800
Fruits
1300 kg
14950
1350
Paddy
11500 t
11500,000,0 230,00,000
Goat
15 Nos.
22500
1050
milk
1400 lr.
26400
1400
Coconut
2 lakh
40000
2400
shell
Medicinal
3145 kg
125800
6290
plants
Betal leaf
12029
182783
9029
bundle
Arecanut
118090 kg
2550550
41695
Pepper
1300 kg
178100
1300
Honey
100 kg
5000
250
07-09 Oct 2009
120472228
27104145
Scaling up of the project
District
No of
participating
Panchayaths
26
780
Kannur
12
222
Kozhikode
13
251
Ernakulam
Kollam
Total
5
44
100
115
754
2122
Kasaragod
No. of field
workers
07-09 Oct 2009
Services
G2C
E-literacy
B2C
e-Krishi
E-payment
VAT E-filing
Intel Learn
eVidya
Malayalam Computing
INSIGHT
KIF
e-Learning

IGNOU

Keltron Animation

CDIT

Microsoft Certification

DOEACC

Medical Transcription
course
Railway Ticketing
G2G
Spark
BSNL Coupon Recharge
Vodafone Bill Payment
LIC Micro Insurance
ICICI Insurance
Data Entry
C2C
Ente Gramam (My Village)
Internet Kiosk

Surfing, email,
Photocopy, scan etc.
07-09 Oct 2009
Other Shared IT
Infrastructure
07-09 Oct 2009
FRIENDS
<< Back
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Fast, Reliable, Instant, Effective Network for
Disbursement of Services
A single window ‘no queue’ integrated remittance
centre where citizens can pay all taxes and other dues
to the Government
9am to 7pm-service including Sundays
07-09 Oct 2009
Citizen Call Centre
<< Back
• Call (# 155300)
• Located at Trivandrum- caters to whole state
• Revenue, Civil Supplies, Motor vehicles, Kerala
State Electricity Board, Kerala Water Authority,
Universities etc
• About 25,000 calls per month.
• Complaint registry available.
• 24x7
07-09 Oct 2009
Integrated Government Services
Gateway

FOSS based Geographical Information Portal - Government
Offices
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Integration of map information on to the websites
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Information presented in interactive manner
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Use of dynamic maps
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Distance and area measurement facility
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My location facility
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Shortest path finding facility
07-09 Oct 2009
Integrated Government Services
Gateway

Users can add location – Wiki Model
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Simple search and advanced search facility
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Service through mobile phones, touch screen kiosks etc.
Current Status

The project is ready for launch
within 2 weeks.
07-09 Oct 2009
Integrated Government Services Gateway
07-09 Oct 2009
Official Email System
<< Back
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Officers responsible for official emails.
Archival for 10 years
Unlimited storage.
Open Source
07-09 Oct 2009
Video conferencing
<< Home
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19 VC locations
24-hour service
Over 4 years
Around 500 VCs every year
07-09 Oct 2009
IT Infrastructure
(under development)
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Sub CA for providing digital signatures
Service Delivery Gateway
State Spatial Data Infrastructure
E-procurement
Mobile Infrastructure
07-09 Oct 2009
IT for Development
07-09 Oct 2009
Local Language Computing
My computer my language
07-09 Oct 2009
Malayalam Computing
• Bridging digital language divide
• Focus on training and awareness creation
• Train Master trainers (Akshaya) / Hardware
vendors
• Train students / teachers / public
• Creating websites/blogs in Malayalam
07-09 Oct 2009
Malayalam Computing
Policy Initiatives
• Standard Malayalam font
• All Government websites to have Malayalam version
07-09 Oct 2009
Malayalam Computing
Capacity Development
• Inauguration
• Posters/ Keyboard stickers/ Booklets
• Enable Fest
• Road Shows
• Public awareness campaigns
• Advertisement Films
• Documentary, Tutorial Videos etc.
• Campaign started in 7 districts. Will be extended to
all 14 districts
07-09 Oct 2009
07-09 Oct 2009
Malayalam Computing
Campaign … so far
•More than 1000 Training programmes held
•More than 70.000 persons trained
07-09 Oct 2009
Malayalam Computing
Content creation
• Ente Gramam websites
• English - Malayalam, Malayalam - English
Dictionary and Thesaurus with 5 lakh words
• Malayalam blogs for all colleges and schools
• Digitizing old Malayalam books
07-09 Oct 2009
Malayalam Computing
Ente Gramam
<< Home
Status
• Kannur district
• Funded by UNESCO & KSITM
• All local bodies in Kannur District
• Roll out to two other districts
(Malappuram & Kollam)
 Local Content
 Local Language
 By Local People
07-09 Oct 2009
07-09 Oct 2009
ICT for differently-abled:
INSIGHT
<< Home
• Train visually challenged on ICTs to help
them earn better livelihood.
• Free and Open Source based
• Orca
• Initiated in March 2007.
• INSIGHT ICT Centre in Trivandrum
• Pilot successful. Roll out in Mallapuram,
Thrissur, Kasargod, Ernakulam and Kannur
Website:
http://insight.kerala.gov.in
07-09 Oct 2009
Kerala Innovation Foundation -KIF
<< Home
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Documentation of Traditional knowledge
Intellectual property management
Offer prizes at state level competitions of
grassroots innovators
To motivate a culture of creativity and
innovation in society
07-09 Oct 2009
Sutharya Keralam
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Convergence of all the
available forms of
Communication to
redress the grievances of
the citizens.
Automation of Chief
Minister’s Grievance
Redressal Cell
07-09 Oct 2009
Applications Standardized
Across All Departments
07-09 Oct 2009
SPARK
<< Home Next
Payroll and Personnel Management Software
• Payroll and personnel management
 5.25 lakh Employees
 Data Entry for 3.5 lakh employees completed.
 More than 75000 employees in 1200 salary processing
offices
 Mandatory implementation in all Departments during
FY 2009-2010
Website (http://www.info.spark.gov.in/)
07-09 Oct 2009
<< Home
07-09 Oct 2009
Digital Workflow-MESSAGE << Home
• Paperless Organizations:
KSITM, KSUDP, KSITI,
Akshaya, Callcentre, Food
and Civil Supplies.
• Departments in
Secretariat to use
MESSAGE: Finance, PWD,
Higher Education, IT,
NORKA and co-operation
07-09 Oct 2009
File Tracking using IDEAS
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<< Home
The CITIZENS can obtain online information about the
current status of their petitions submitted to the
government.
The OFFICERS can obtain online information about the
movement of files related to their subject, office,
department or ministry under the government.
The GOVERNMENT obtains an advanced information
support system that facilitates more efficient
administration.
07-09 Oct 2009
Asset Management SystemAasthi
• Automated e-Inventory management of computers and
related equipment
• Open source based application
• Implemented in Kerala State IT Mission
• Implementation commenced in Secretariat
• Roll out envisaged thereafter.
07-09 Oct 2009
Websites on
Content Management Framework
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•
•
•
Over 200 websites and portals.
All Ministers have websites
All panchayats have webpages
Free and Open source based
initiative to migrate all
Government websites to CMF.
• All websites being migrated to
State Data Centre
07-09 Oct 2009
Dr. SMS m-health Application
• Enables citizens to use mobile
phones to get information on
health resources
• Provides the user with a
comprehensive list of medical
facilities available in their locality,
like doctors or hospitals having
expertise in various medical
disciplines
07-09 Oct 2009
Dr. SMS m-health Application

Implemented in 7 Districts –
Kozhikode, Kannur, Thrissur, Alappuzha,
Ernakulam, Idukki and Kasaragod districts

A web portal and GIS based interface is
ready; available at www.drsms.kerala.gov.in
07-09 Oct 2009
E-Governance In
Departments
07-09 Oct 2009
Value Added Tax
e-filing and e-payment
07-09 Oct 2009
E- Facilities Available

e -Returns – A statutory requirement of all
Dealers who registered under Value Added Tax
(KVAT) Act 2003 filed return Periodically.

e -Declaration – Vehicle & goods details filed
in advance by the consignor / third party
logistics provider (TPL)

e-Payment - Payment of Tax.
07-09 Oct 2009
e-Filing of VAT returns
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

e-filing of returns is mandatory to all
Dealers from 01-01-2009.
Kerala is the 1st State in India
implementing e-filing of VAT returns to all
dealers.
This facility is availed by 1.60 lakhs
dealers
07-09 Oct 2009
Utilisation of e-Akshaya Kendra's
Sl.No
Dealers
having no
internet facility, can eFile return through
Akshaya Centres.
•
At
present
1536
Akshaya Centers are
selected.
Name
Count
1
THIRUVANANTHAPURAM
126
2
KOLLAM
116
3
PATHANAMTHITTA
4
ALAPUZHA
133
5
KOTTAYAM
87
6
IDUKKI
70
7
ERNAKULAM
25
8
THRISSUR
134
9
PALAGHAT
94
45
10
MALAPPURAM
11
KOZHIKODE
12
KANNUR
109
13
KASARGOD
115
14
WAYANAD
15
MATTANCHERI
Total
261
59
33
129
1536
07-09 Oct 2009
e-Payment

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e-Payments commenced from 01-09-2009.
First
State
in
India
implementing
e-Payment for all TIN dealers subsequent
to the success of 100% e-filing.
Collaboration with SBI & SBT bank group.
Other Banks in future.
Amendments made to Kerala Finance Code
and Kerala Treasury Code.
07-09 Oct 2009
Resources & Support
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Running 24*7*365
Internet Transaction security ensured by
Secured Socket Layer (SSL).
Quality level certification for web application
from STQC is in the final stage.
24*7*365 toll free helpline service.
e-mail service.
Wide Area Network (WAN) linking all
Commercial Tax Offices and major Check
Posts connected to nearly 2000 computers in
280 locations.
07-09 Oct 2009
IT@ School
07-09 Oct 2009
07-09 Oct 2009
IT @ School
• Capacity building
• ViCTERS Educational Channel
• Broadband connection to all
schools
• Web portal
• Laptops to all schools
Worlds largest
simultaneous FOSS
deployment
07-09 Oct 2009
IT @ School
•
•
•
•
•
•
•
Training Programmes in ICT
Hardware Training to School IT Co-ordinators
Internet Training to all Teachers
Training Programmes for ICT enabled education
Infrastructure upgradation
Content Development
Maintaining EDUSAT Interactive
Terminals for Various Training
Programmes
07-09 Oct 2009
Policy and Re-engineering

Lay down policy guidelines
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IT e-governance applications guidelines
IT security and testing policy
IT procurement guidelines
Website guidelines- Content Management Framework
Use of local language guidelines
Email use policy
Setting up of IT Division
Business Process Reengineering
Next >>
07-09 Oct 2009
Promotion of FOSS
<< Home Next >>
• International Centre for FOSS in
Trivandrum
• CAT-FOSS FOSS Finishing School in
Kochi
• International Conference on Free
Software Free Society
• Most applications described in this
presentation are Open Source.
07-09 Oct 2009
Major FOSS Deployments
• MESSAGE
• Insight
• IDEAS
• Malayalam Computing
• Dr. SMS
• IGSG
• Email System
• CMF
• AASTHI
• E-Krishi
• Ente Gramam
• KIF
07-09 Oct 2009
Human Resource Development
<< Home
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SPEED-IT
E-Gov programme by IIITMK and IMG
Mass HR programmes
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YES@Kerala
Capacity building programmes
Women's skill enhancement programme
Skill enhancement in polytechnics
Model Finishing Schools
07-09 Oct 2009
For more details
Log on to www.itmission.kerala.gov.in
07-09 Oct 2009
Thank you
Dr. Ajay Kumar
Secretary
Department of Information Technology
Govt. of Kerala, India
secy@it.kerala.gov.in
07-09 Oct 2009