5 + 1 Group: Realyn Sanchez, Drexell Jara, Lea Palua, Kleia Jean Mae Viterbo, Matet Harion, April Otañes
1. Organization Chart of New Century's Office Staff
2. Identify at least three business processes that New Century performs and explain who is responsible for the specific tasks.
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Order and organize office and clinic supplies - Carla Herrera
Payroll, Tax Reporting and Profit Distribution – Fred Brown
Maintenance of Patient’s Record – Susan Gifford
3. Explain how New Century might use a transaction processing system, a business support system, and a user productivity
system. For each type of system, provide a specific example, and explain how the system would benefit the clinic.
New Century might use a transaction processing system for the appointment book including making reminder calls to patients and
preparing daily appointment list, and most especially for its most important day-to-day business operation. It might want to consider a
business support system for the management of patient records that will help them gain patients’ insights. For a user productivity
system, New Century might consider a database management system or any other software that will help user access patient records
and do more in a fixed period of time.
4. During the systems development process, should New Century consider any of the following: B2B, vertical and horizontal
system packages, or the Internet? Explain your answers.
During the systems development process, the New Century should consider B2B (Business to Business) for its claims and payment
transactions with insurance companies, and for its medical supplies and equipments with pharmacies and other suppliers of equipment;
vertical system packages for specialized systems specific to New Century; and horizontal system packages ( word processor,
spreadsheets, presentation software, database software) for business processes common to most businesses such as inventory of
supplies, accounting for billings and other transactions, and purchasing of supplies.