Building Competitive Advantage Competitive Advantage Create a vision Mission Statement State the value proposition Create the business model Describe the core competencies & competitive advantage Act Vision Clarity Consistency Uniqueness Purposeful We strive to preserve and improve life through the innovation of biomedical devices while supporting, training, and inspiring our employees so that individual ability and creativity is leased and rewarded. Our goal is to be the leader in our industry by 2006 and be widely known throughout the world. SDSMT Our vision is to be recognized as a premiere technological university in the United States. Most immediately, our goal is to be recognized as the university of choice for engineering and science within South Dakota and among our peer group of specialized engineering and science universities. Mission Statement Core values Customers / stakeholders Products Competitive Advantage Values provided to customer Markets Our mission is to design and manufacture electronic devices that serve the needs of the aerospace industry on a timely basis and at reasonable prices. SDSMT The mission of SDSM&T is established by the South Dakota Board of Regents as that of a technological university specializing in undergraduate and graduate education emphasizing science and engineering. Its mission is to provide a well-rounded education that prepares students for leadership roles in engineering and science; to advance the state of knowledge and application of this knowledge through research and scholarship; and to benefit the state, region, and nation through collaborative efforts in education and economic development. Mission Statement K-Corp is a new business start up that produces a smart phone app that provides an emergency call and location service. In addition to location service, the app sends first responders information on allergies, pertinent medical information, contact information, . . . Mission Statement Value Proposition Product Price Access Service Experience Value Proposition Secondary Value Product Product Price Price Primary Value Access Service Experience Wal-Mart Amazon Honda Disney World Target Holiday Inn Access Barnes & Noble Priceline Service Toyota SW Airlines Experience Mercedes Olive Garden Dell McDonald's AOL Nordstrom Starbucks Business Model Customer selection Value proposition Differentiation Scope of product/activities Organizational design Value capture for profit Value for talent Business Model (Dell) Customer Value Differentiation Scope Organization Value capture Value for talent Corp, Govt, Ed, Indiv customized computer direct sales, service desktops, laptops, servers divisional by customer seg focus on service, access career opportunities Business Model American World traveler SW Airlines U.S. Traveler Customer Product / Accessibility Price / Service Value Wide scope - goes Differentiation almost anywhere Broad: connects Scope everywhere Hub and Spoke Organization High fixed cost Dominate hub city Value Capture high pilot salaries Value Talent limited point-to-point flights Narrow: Point-to-point Lower, flexible costs high occupancy stock options Core Competencies Core competency of Google is the design and operation of a software search engine. It is the dominant online search engine. While starting as a search tool for finding information on diverse subjects, it has also become a tool for people searching for an online site selling a product of interest. Sustainable Competitive Adv. High quality Service Price Mrkt Segment Product Breadth Innovation Intellectual Prop. Toyota Starbucks Wal-Mart Dell Amazon Medtronic MicroSoft