Safer Healthcare Now!
Falls Prevention Virtual Learning Collaborative
Appendix B: Participant Team Charter Template
SHN! Falls Prevention
Virtual Learning Collaborative
Team Improvement Charter
Project Name:
Team Members:
Team Lead:
Team Sponsor:
Falls Prevention Virtual Learning Collaborative
Judi Gosbee, Joy Mill, Barbie Lavers, Joan Watson, Tanya Goodwin, Brenda Smith, Deina
Perry
Judi Gosbee
Barbie Lavers
How will we know a change is an improvement?
What are we trying to accomplish?
Purpose of Falls Prevention Team
To lead and coordinate team learning, process and care improvements; to ensure our targeted goals are achieved in falls and
injury reduction and that we contribute as active participants in the SHN Falls Prevention VLC
Scope & Boundaries
1.
2.
Home Care Clients at risk for Falls and Injury from Falls
Target population identified as clients aged 65 or older who are newly admitted to either Souris or Montague Home
Care services on PEI
Improvement Aim


Reduce incidence of falls (fall rate) by 40% from baseline by March 2011
Reduce injury from falls by 40% from baseline by March 2011
Measures by healthcare setting:
Current Performance
Note: Falls intervention measures for
Acute and Long Term care has 6 measures
and Home Healthcare has 5 measures.
The 3 (in bold) are required for the VLC
although all measures for the healthcare
sector may be submitted)
(Insert own baseline for target
population)
Home Healthcare Team Measures:
1. Fall rate per 1000 clients
2. Percentage of Falls Causing Injury
3.
4.
5.
Percentage of clients with
Completed fall risk screening on
admission
Fall risk reassessment completed
following a fall or significant change
in medical status
Percentage with documented falls
prevention and/or Injury reduction
plan
Goals
1.
Reduce by 40%
0%
2.
Reduce by 40%
100%
3.
100%
4.
100%
5.
100%
100%
Don’t Slip Up! Reduce Falls and Injury from Falls
HOW WILL WE MANAGE THE
IMPROVEMENT PROJECT?
WHAT CHANGES WILL
WE MAKE?
Safer Healthcare Now!
Falls Prevention Virtual Learning Collaborative
Change Concepts and Ideas to Test
Use the GSK: Falls Prevention and Injury From Falls and Change Package to dialogue with your team and use ideas from these
resources and other VLC participants to identify which change ideas are most appropriate and likely to lead to targeted
improvements in your healthcare sector or service area
Principles for Working Together

Demonstrate mutual respect, seek and listen to other team member’s perspectives as they will likely vary from your
perspectives

Regular meetings: Needed, productive and available by in person video or teleconference as appropriate

Communication plan: Minutes to reflect issues, discussion points, action steps, responsibilities

Share the workload

Look for the opportunities and the keys to success rather than focusing on the limitations

Engage your Team Sponsor when barriers to implementation are beyond your team’s ability to address on your own

Share successes with each other, the organization, and VLC members as everyone teaches and everyone learns

Include other interested partners as identified

Consult proactively with Collaborative Faculty through scheduled Team Conference Calls and Office hours in action
periods between Learning Sessions (avoid feeling overwhelmed)

Connect, consult and exchange ideas and tools with other VLC Team Leads
Team Roles and Responsibilities:
Team Sponsor

Clarify the improvement mandate and align with the organization’s strategic and operational objectives

Connect and communicate with appropriate stakeholders

Support the development of the team charter with the Team Leader

Provide time and other resources

Establish an accountability or reporting mechanism

Facilitate the work of the team within the larger organization.

Engage a team leader and serve as a coach for the Team Leader and the team
Team Leader

Complete and clarify the team charter in a manner that ensures the support of team members and team sponsor

Organize and lead effective meetings and maintain team records i.e. minutes, correspondence, improvement data

Facilitate work within the team and ensure participation at and between meetings

Serve as a communication link between the team and the team sponsor

Refer system issues to the Team Sponsor

Ensure data is collected, submitted, reviewed and used by the team
Team Members

Share practice and care knowledge, skill and experience

Communicate and develop a shared understanding within the team of the work/care process to be improved or
changed

Identify and test change ideas with team colleagues and in actual care processes

Use the results and your learning from tests of change (PDSA Cycles) to define your next test of change (lessons learned
about what didn’t work as you projected it would is most helpful)

Lead and support coworkers to adapt the new process

Complete tasks or assignments within and between meetings
Don’t Slip Up! Reduce Falls and Injury from Falls
Safer Healthcare Now!
Falls Prevention Virtual Learning Collaborative
Review Schedule:
Review Team Improvement Charter at least once per Action Period and update as needed
Key Dates
Learning Session 1 – October 5, 2010, 12:00 pm ET
Learning Session 2- November 9, 2010, 12:00 pm ET
Learning Session 3 – January 25, 2011, 12:00 pm ET
Learning Session 4 & Closing Congress – March 22, 2011, 12:00 pm ET
Team WebEx Calls
October 19, 2010 – 1 pm ET
November 30, 2010 – 1 pm ET
January 11, 2011 – 1 pm ET
February 15, 2011 – 1 pm ET
Don’t Slip Up! Reduce Falls and Injury from Falls