NYS Success:
Connecting Systems of Care
with
Children and Families
Child and Family Support Program
Mental Health Association of Erie County
October 29, 2015
Agenda
Child & Family Support Program (CFSP)
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Description of CFSP Services
Program History
Partnership with Psychiatric Hospitals
Youth Peer Support
Family and Youth Perspective
Child and Family Support Program
• Provides Family Peer Support Services and youth peer
support services
• community and hospital-based programs
• Family Support Partners working with hospitals have
had a family member who has been hospitalized
• Family Support Partners complete the Parent
Empowerment Program (PEP) Training and obtain a
Family Peer Advocate Credential.
• MHA Support Partners listen to families and transitionage youth, share information about support services,
and offer the opportunity for a follow-up call after
discharge.
Program History
• Our work with the hospitals grew over time. Work
over at least 10 years to build a trust. This includes a
growing understanding of the role of Family Peer
Support.
• Memo of Understanding established with BryLin
Hospital and Erie County Medical Center in February
2012
• Providers could develop this capacity internally, but
this make sense given the Child and Family Support
Program’s expertise and community connections.
Partnership with Psychiatric Hospitals
• Consents allow Family Support Partner to follow-up
immediately with families and after discharge.
BryLin – to family during child’s stay & after discharge
Erie County Medical Center – follow-up call within 3-5 days of receipt of consent
• Community-based safety net providing post-acute discharge
support
• Upon discharge from hospital, link to community
resources and support following visit:
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Self-help groups
Mental health providers
MHA Child & Family Support Program
System of Care/SPOA/Family Voices Network
Family Support Groups (ECMC, MHA, NAMI, BPC)
BryLin
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ECMC
Spoken With
Consents
2012
2013
2014
1,385
2,669
6,194
534
861
2,266
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Community Partners/Collaborators
• Erie County Department of Mental Health
– Family Voices Network
• FamiliesCAN
• Children’s Guild Foundation
• UB School of Social Work/area colleges
• Parent Network
• Mental Health Peer Connection
• Compeer
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Consent for Follow-Up
Why have we experienced success?
• We are meeting families where they are - on the
units when families are visiting.
• Face to face engagement by peers.
• Families are busy, working, often hard to stay for
support group.
• CFSP is calling families and patients at the time that
is best for them – often evenings, weekends, and
holidays.
Accomplishments
• Increase in families attending CFSP Family Support Group
and 20 Something Support Group, 46 families referred to
CFSP in 2014 after meeting family/young adult in the
hospital.
• Families linked to CFSP respite program, teen support
group, Expression through Art program, Social skills
groups, etc.
• Families report that they feel better supported and are
linked to community resources as a result of follow-up
calls.
Youth Peer Support
Caitlin Neumann
Youth Peer Mentor
Mental Health Association of Erie County, Inc.
Youth Peer Support
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What is Youth Peer Support?
Why it’s valuable - Youth have a voice
Qualifying factors
Community teen support group
Youth Panels
Out of the Darkness Walk
Youth Power!
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Hope and Recovery
Youth Peer Support in the Hospitals
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BryLin Hospital
Erie County Medical Center
Link from hospital to community
Expansion of youth peer support/build a team
Youth Peer Paperwork
• Topic/Activity Worksheet
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Goal of the activity
Supplies needed
Estimated Timeframe
Skills Shared
Handouts
Backup plan
• Youth Peer Report
– Number of youth
– Activity/Discussion
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Family and Youth Perspective
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Connection from Hospital to Community
Catalina Quevedo (parent)
Natalia Quevedo (youth)
Importance of Community Programs
Mental Health Association
of Erie County, Inc.
Child & Family Support Program
www.eriemha.org
Jenny Laney
Director, Child & Family Support Program
laney@eriemha.org
Caitlin Neumann
716-886-1242 x-313
Peer Mentor
cneumann@eriemha.org
716-936-6045