INTERNSHIP REPORT
ON
PAKISTAN TELECOMMUNICATION COMPANY LIMITED
Submitted to:
Aman Ullah Awan
Director IMS
University of Science & Technology, Bannu - KPK
Submitted by:
Hafiz Ullah Dawr
Roll Number: 39
BBA (IT)
Session: 2006-2010
Institute Of Management Sciences,
University Of Science Technology, Bannu
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In the name of
The creator of every creation
The piety
The beneficient
The merciful
The wise
The Lord of the world
The first and the last
The sender of the Holy Prophet
Muhammad may Peace Be Upon Him
Whereof there is no doubt
The owner of the Day of Judgment
To whom everyone will be brought back
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D
DEED
DIIC
CA
ATTIIO
ON
NSS
Dedicated to my Loving Parents, Brothers,
respected teachers and Supporting Friends
who always helped me
In times of woe and Distress
&
Taught me to follow the Path of Truth,
Justice, Honesty and Sincerity.
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APPROVAL SHEET
INSTITUTE OF MANAGEMENT SCIENCE
INTERNSHIP REPORT
ON
PTCL, BANNU - KPK
EXTERNAL EXAMINER
Name:
Designation:
Signature:
SUPERVISOR
Supervised by:
Signature:
Designation :
DIRECTOR IMS
Name:
Signature:
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PREFACE
This report is the practical part of the most vital practice of our BBA-IT program. The
sole objective is to familiarize the student with the practical manipulation of business
organization. This report has been written to know how big organizations like PTCL manage
their teams to achieve their common goals.
In the first phase of the report there is the general introduction about the company and
then different terms have been explained, then the mission, values, different services and
different strategies of the organization have been explained.
In the next part, SWOT analysis of the firm have been done by the help of which it is
identified that what are the strong areas of the company and where it lacks so that it can improve,
and then in the end most important my experience while working in the PTCL as internee is
explained.
Author
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ACKNOWLEDGEMENT
In the name of Almighty Allah who is most merciful, and who give me courage to write
this internship report in a different way.
I extend my heartiest thanks to my seniors, colleagues, and juniors who assist me on
every occasion to enable me to write this report.
My parents, classmates, friends come next in the list of those whom I have to thanks. I
pay special homage to the following persons.
Mr. Aftab Khan (Lecturer, IMS, UST, Bannu)
Mr. Asif Ullah Dawar (MS-Finance, Agriculture University, Peshawar)
Mr. Rifat Ullah Khan (Press & Graphics Designer, UST Bannu)
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TABLE OF CONTENTS
S.No.
…
…
Chapter # 1
1.1.
1.2.
1.3.
1.4.
1.5.
1.6
Chapter # 2
2.1.
2.2.
2.3
2.4
Chapter # 3
3.1.
3.2
3.3
3.4
Chapter # 4
4.1.
4.2.
4.3.
Chapter # 5
5.1.
5.2.
5.3.
TOPICS
Page No.
v
PREFACE
Acknowledgement
vi
INTRODUCTION OF PTCL
Introduction
1
Brief history
1
Historical background
3
Vision
4
Mission
4
Core Value
4
CURRENT SITUATION OF ORGANIZATION
Structure of organization
5
Technical & Operational Net Work
8
Services provided by PTCL
10
Services For Corporate Customers
14
SUBSIDIARIES AND COMPETITORS
Subsidiary/Product & Competitor
20
Introduction Of Subsidiaries
21
Competitor of PTCL
22
New Competitors
23
FEATUERES OF BROADBAND (PTCL)
Broadband Pakistan (Unlimited)
Services By Multimedia & Broadband
Department
Broadband Entertainment Portal (PTCL BUZZ)
24
27
29
DUTIES PERFORMED DURING INTERNSHIP
Taking Orders from Customers
34
Complaint Management System
37
Handling
Field Work
39
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Chapter # 6
6.1.
6.2
6.3
6.4
6.5
FINDINGS AND RECOMMENDATIONS
Finding
45
Recommendations
46
SWOT Analysis
47
SWOT Matrix
48
Bibliography
49
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