PAKISTAN TELECOMMUNICATION COMPANY LIMITED (PTCL)
TENDER NOTICE
TENDER NO. Proc. 3-2/2/200112/0556R
SITC of OSS Up-gradation, Order Management & Service Provisioning at Islamabad & DR Site
Karachi on Turnkey Basis
Sealed bids have been invited for SITC of OSS Up-gradation, Order Management & Service
Provisioning at Islamabad & DR Site Karachi on Turnkey Basis in accordance with Technical
Specifications, Scope of Work and BOQ etc. as specified in the Tender Documents. Bids can
be submitted on foreign portion on CFR (US$) and local portion on DDP (Pak Rupees).
1. In addition to previous RFP, Revised RFI is given below and Bids shall be submitted in
PTCL Headquarters, G-8/4 - Islamabad, as per instructions provided in tender
documents on or before 1200 Hrs on extended submission date i-e 28-1-2013
positively.
2. The details of RFI with “Existing Systems and Network Landscape” and List of
Products and Services” will be provided to those bidders participating against this
Tender by tomorrow during the first half of working time.
3. Bids received after the above deadline shall not be accepted and be returned
unopened. Bids through E-mail / Fax / Courier shall not be accepted.
4. Commercial bids must be accompanied by a bid security of 2% (two percent) of the
total value of the bid.
5. PTCL reserves the right to reject any or all bids and to annul the bidding process at
any time, without thereby incurring any liability to the affected bidder (s) or any
obligation to inform the affected bidder (s) of the grounds for PTCL action.
6. Bidder must mention their Vendor Registration code on quotation. In case vendor is
not registered, then registration must be done before the issuance of Letter of
Intent (LOI). Vendor Registration form can be downloaded from PTCL website
www.ptcl.com.pk/media
7. All correspondence on the subject may be addressed to the undersigned.
Ch. Muhammad Hadayat
SENIOR MANAGER/CONTRACTS-TURNKEY
(SWITCHING & IT-II)
PTCL HEADQUARTERS, G-8/4,
ISLAMABAD
Tel: +92-51-2281791 Fax: +92-51-228 2754
e-mail: : m.hadayat@ptcl.net.pk
OSS AND BSS TRANSFORMATION PROGRAM
RFI
REQUEST FOR INFORMATION
FOR
OSS AND BSS TRANSFORMATION PROGRAM
January 14, 2013
1. Introduction
The Request for Information (RFI) is being sent to potential vendors or SI Consultants
who currently have Telecom solutions, products and services that address the need to
transform the whole OSS and BSS stack for PTCL. This transformation shall lead towards
enterprise level solutions convergence for products, services, systems and network.
There are various initiatives in progress or in pipeline to upgrade, integrate or automate
the end-end-to process from order taking to fulfillment, billing down to the payments
channels, by employing wide range of technologies and solutions suitable to PTCL
environments. PTCL intends to improve upon the deficiencies by consolidations and
convergence in each domain.
PTCL is looking for implementation of “End to End Order Fulfillment” and real time
convergent billing system. The transformation program is to cover complete order to
Cash Processes. The intended solution includes both BSS and OSS part for all product
suites to meet growing challenges posed by the severe competition in the telecom
sector and from the new regime of 3G or 4G and two sided next generation business
modes. The scope covers the flexible and state of art management of product
catalogues, products’ bundling, Orders Management, Work flows management,
Inventory & resources management, Service provisioning, partner management and real
time charging & billing in converged setup. The system would have the Telco Grade
security, and easy and user friendly applications for end users and administrators.
Flexible and configurable product, order and work flow management systems shall help
to reduce Time to Market for new product/service launch by reducing the CAPEX and
OPEX effectively. Creation of new products catalogues (catalogue covering products,
services and provisioning network elements), specifying the products bundling rules and
offering specifications, defining order entry forms for each service, defining and
associating packages and value added services with the products bundling, configuring
work flows for complex standalone and bundled products’ offering scenarios, creation of
provisioning work steps and its association with the products and services.
Decomposition of bundled products orders into the service components for the
fulfillment of each product is a necessary required feature of order management system.
Ability to cater the in-flight changes in the processing orders and roll back function,
ability to define the work steps need to be performed manually or automatically are also
part of order management system. Product catalogue shall enable PTCL to offer
customized solution to cater the changing customer needs. Workflow engine giving the
flexibility to handle the changes using icon based components.
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Workforce management and escalation management based on KPIs for the control and
monitoring purposes is also part of this scope. Physical and logical resource
management and its association with the provisioning network elements and products
and services without going through the development process. “Partners” management
features are very crucial to boost the sales and profitability.
Service Provisioning system covers the scope of defining and maintaining provisioning
network elements, integration with product and order management systems and
provisioning network elements for the service fulfillment. Service provisioning system
shall support the synchronization with product catalogue for the new products and
service offering based on their related network elements by communicating with other
related systems using the standard integration and communication protocols.
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The billing system will have the capabilities of Real time rating, charging and
convergence of PTCL products and services for voice, data, contents and others events
with features of dunning/credit control. The system shall cover the next generation
business models. The system will cover the products based on Pre-Paid, Post Paid and
hybrid models. The bundles of various categories of Product will be possible. The
solution will encompass Fixed, Wireless and wholesale/corporate products and will have
the unified database and customer hierarchy definitions.
The purpose of replacing existing systems with above mentioned standard solutions is to
reduce the dependency of PTCL on custom development for the launch of new
products/ services and features by utilizing the benefits of easy, flexible and configurable
systems which is must to compete in the existing challenging business environment.
2. Objectives
The objectives of the Request for Information are given as under:
a)
b)
c)
d)
e)
To considerably improve time-to-market of new products offerings
To support flexible bundled offerings across the product portfolio
To consolidate the silos systems for better investment (Capex)
To reduce (Opex) for upgrades, changes, resources and other operations
To adopt innovate and best fit roll-out strategies to manage the risks and costs
3. Deliverables
In order to achieve the above objectives, the interested vendors are required to submit/
deliver the followings:
a) Road map describing the proposed solution with appropriate details for PTCL
encompassing the processes from order to cash
b) Consolidation of the various systems/ sub-systems
c) Roll-out strategy with efficient application of resources, time and cost
d) Convergence in the areas of Customers, Products, Payments, Network and Services
within PTCL and future consolidation with Ufone
e) Solution documentation including the fact sheets, specifications, functionalities and
adopted standards
f) Workshops to business process owners to identify the gaps and to explain the
details of the solutions and roadmap
g) Workable demos and reference site visits to showcase the working of proposed
solution in real environment
h) Budgetary Cost, ball park figures in a separate sealed envelope
i) Overall schedule with clear depiction of resource peaks and lows
j) Advantages and dis-advantages for consolidation and convergence
k) Reference(s) of the telecom companies, local/ international, with similar network
and environment
l) Company presence and legal status with registration in Pakistan
m) Strength of employees available in Pakistan and access to international resource
pool
n) Any other information pertaining to the specific case of PTCL and Ufone
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The products/ solutions/ offerings must be backed by the tangible figures and statistics to
understand the ROI, payback period and benefits realization
4. Confidentiality
a) All kind of information including technical, operational and commercial information,
software, specifications, drawings, documentation, discussions and "knowhow" of
every kind and description whatsoever supplied by PTCL under this “Request for
Information” is the exclusive property of PTCL except as specifically authorized in
writing by the PTCL. The recipient vendors and/ or solution providers and/ or system
integrators shall treat and protect the given information as secret and confidential
and shall not reproduce or divulge the information in whole or in part to any third
parties and shall use only for the purposes of “Request for Information” for “OSS
and BSS Transformation Program”. This obligation shall remain valid for a period of
two (2) years after receiving this information.
b) The Recipient shall disclose the Information only to those of its employees and/or
subcontractors who in its reasonable opinion shall have a "need-to-know" the
Information for the purposes described herein. The Recipient shall, prior to
disclosing the Information to such employees and/or sub-contractors, ensure that
such employees and/or sub-contractors only receive and use the Information as
confidential and are subject to non-disclosure and non-use restrictions on
substantially the same conditions as contained herein.
c) Notwithstanding the provisions of the above paragraphs under this section of the
document, PTCL and the Vendors/ Solution Providers/ System Integrators may
require each other to sign a separate Confidentiality Agreement on a case by- case
basis before specific information can be made available.
5. Deadlines
Please submit your response/ proposal along with the plan of the deliverables
mentioned above maximum by January 28, 2013.
6. Annexures
a) Annexure-A: PTCL network diagrams/ landscape/ solutions
b) Annexure-B: List of key products and services
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