OFFICE OF THE COMMISSIONER CENTRAL EXCISE & CUSTOMS
BHUBANESWAR-II
C.NO.II(12)9/COMP/B-II/2008
Dated
To
1. M/s HCL Infosystems ltd.
A/9, AshokNagar
Bhubaneswar
3. M/s Prime Technologies,
D/74, MaitriVihar,
Bhubaneswar
5. M/s Victor Computers Pvt.Ltd
B-36 Saheed Nagar
Bhubaneswar-751007
7. DGT Systems Pvt. Ltd.
M-132,
Barmunda Housing Board Colony
Bhubaneswar-3
9. M/s Wipro Limited,
Plot No-86/A, Third Floor, Saheed Nagar,
Bhubaneswar-751007
11. NOTICE BOARD
2. M/s PCS Technologies Ltd.
443, Saheed Nagar
Bhubaneswar-751007
4. M/s Sylvesa Infotech P. Ltd.
S-33, MaitriVihar
Phase-II, C.S.Pur Bhubaneswar-15
6. M/s S.A.Infosys
Plot No-B-6
Saheednagar, Bhubaneswar-7
8. M/s Maple Computer and Communication
P.Ltd.
Maple House,
A-44 Kharvelnagar,
Janapath,
Bhubaneswar-751001
10. M/s GMG Systems, 20 Janapath.
Bapujee Nagar,
Bhubaneswar-751009
12. Web-site (ori.nic.in/cenexbbsr)
Sub: Quotation for AMC of computers and peripherals in the
Commissionerate of Central Excise , Customs & Service Tax,
Bhubaneswar-II –Regarding
Dear Sirs,
Quotations are hereby invited for awarding Annual maintenance
contract (AMC) of 30 nos. of desktop PCs and 17 nos. of Printers in the Office
of the Commissioner, Central Excise & Customs, Bhubaneswar-II, Central
Revenue Building , Rajaswa Vihar, Bhubaneswar-7.
The terms and conditions are stipulated in a separate sheet enclosed as
(Annexure-A). A list showing details of the computers and printers installed in
different sections of the above mentioned office, to be covered by the said
AMC, is shown in Annexure-B enclosed.
You are, therefore, requested to submit your most competitive technocommercial bids(both technical bid and commercial bid to be given in separate
envelops) for AMC addressed to the Additional Commissioner (Systems), by
name, in a sealed cover with a superscription “Quotation for AMC of
Computers & Peripherals of Bhubaneswar-II )so as to reach by 09.04.2010
(05:30 PM) at the latest.
Quotations, if any, received after the above
mentioned date will be rejected. The quotation once submitted is final and no
negotiation is permissible/admissible.
Thanking you,
Yours faithfully,
Encls: As above (Annexure A to E)
(P.K.GOSWAMI)
ADDITIONAL COMMISSIONER
CENTRAL EXCISE & CUSTOMS
BHUBANESWAR-II
Copy to Sri S.P.Dash, Sr. Scientist, NIC , Central Excise & Customs Bhubaneswar for hosting the
tender in the website “ori.nic.in/cenexbbsr”.
ANNEXURE-A
TERMS AND CONDITIONS FOR ANNUAL MAINTENANCE CONTRACT
The Annual Maintenance Contract will be awarded to the agency found to be the most
suitable for maintenance of Computers and peripherals which are the property of the
Government of India subject to the acceptance of the following terms and conditions.
A.
The details of the Systems and peripherals located at the Commissionerate Headquarters
are listed in Annexure-B.
B.
The validity of the AMC will be for one year which will be mentioned in the order.
C.
For keeping the Systems and peripherals in good working condition the following
services must be provided:
a.
Scheduled preventive maintenance (PM) at least once in three months. The
record of PM should be maintained as per proforma given in Annexure-C. PM
can be clubbed with corrective maintenance. These call sheets/PM reports(as
mentioned in Annexure-C) should be submitted to the Commissioner CE &C,
HQ, Bhubaneswar-II regularly.
b.
Unscheduled, on call corrective and remedial maintenance service to set right
the malfunctions of the Systems. This includes replacement of unserviceable
parts. The parts replaced will be either new parts or equivalent in performance
to the new parts. Whether a defective item or component to be replaced or
repaired shall be at the sole discretion of the Agency. The replaced part can be
taken by the agency provided an alternate suitable part has been provided.
Device Drivers under Windows 98/2000/XP OS are parts of the Hardware. Any problem
related to the device drivers will be attended to by the agency.
D.
Either party can terminate the contract at any time by giving three months notice in
writing.
E.
System maintenance charges shall not include the cost of consumables and supply items
such as ribbons, media like magnetic tapes, cartridges, printer bands, floppy diskettes,
print heads, computer stationery and toner cartridges
F.
For down time calculations the day on which the call is closed will not be taken as part
of down time .
G.
In case of intermittent failures and repetitive problems to improper diagnosis or repair,
the system will be treated as continuously down.
H.
This contract extends only to problems arising out of normal functioning of equipment
and the contract does not cover breakdown or services or spare cost, arising out of
damages caused due to fire, theft, riots, accidents, earthquakes, storm and other natural
calamities.
I.
The deptt. will keep record of machine failure including the nature of failure, date and
time of booking the complaint ,date and time of repair and the total down time. This
record will be signed by the Agency and the authorised representative from the deptt..
Format for keeping this record will be as per Annexure-D. This can be done through
complain register.
J.
The equipment will be handed over to the deptt. after the AMC period is over in good
working condition.
K.
In case deptt. decides to upgrade any System the same will be taken out of the contract.
L.
Any changes to the system when the System gets burnt due to site problem would not be
covered under this contract and it will be discussed mutually on case to case basis.
M.
For all the equipments maximum acceptable downtime will be three working days
excluding holidays. However, it is desirable that the call is attended within 24 hrs. of
lodging of the complain. The penalty for completing the calls after the scheduled is
given in Annexure-E. However the maximum delay in fault rectification averaged over
three months for all machines should not exceed two working days. It is desirable that
PM is done once in three moths in every system & peripheral. If neither PM nor
corrective maintenance has been done in any System or Peripheral the payment for that
System or peripheral will be deducted from the payment of the agency.
N.
The payment will be made quarterly after the submission of the bill and down time
statements. The penalty will be deducted as per the conditions above.
O.
All the maintenance calls will be registered with the nearest office of the agency by
Telephone, Post, Fax etc. The agency offering the bids, therefore, should provide the
address, telephone no. Fax no. e-mail id etc. so that complain can be registered
expeditiously. The agency will submit the call service slips which will be signed by
both the parties.
P.
The agency shall not be liable or deemed to be in default of any delay or failure in
performance stated herein resulting directly or indirectly from causes beyond its
reasonable control and if the agency is prevented from performing its function.
Q.
The obligation of the agency shall cease forthwith if the deptt. ceases to be the owner of
the machine.
ANNEXURE - C
( Form for Preventive Maintenance of Computer Systems / Peripherals Installed under Central Excise &
Customs, Bhubaneswar-II commissionerate)
Location
Officer In-Charge
Period
Date
M/C Type with Serial No.
Action Taken
( A ) System / Printer
Cleaned ( Y/ N )
Configuration Checked ( Y/N )
OS / Drive Checked ( Y/N )
Network Connectivity OK ( Y/N )
Performance OK ( Y/N )
( B ) Virus
Virus Checked OK ( Y/N )
Virus Scanner Used ( Y/N )
General Layout
Suggestions ( If any )
Remarks
Signature Officer In-Charge
Name :
Designation :
Engineer
Name :
Organisation :
ANNEXURE – D
( Form for Complaint Reports of Central Excise & Customs, Bhubaneswar-II)
Address
Month & Date
Failure
Complaint Booking Attended
Date Time Date Time Comp. No. Date
Time
Repaired
Date
Time
Down Time
Remarks
Days
Hours
( Signature of the Officer )
ANNEXURE
- E
PENALTY PROVISIONS
1.
3.
4.
5.
Personal Computer including Monitor
Printer(Deskjet)
Printer(Laserjet)
Printer(DMP)
Rs.200/- Per working day
Rs. 50/- Per working day
Rs. 75/- Per working day
Rs. 50/- per working day
Maximum penalty per day will be limited as that of the System penalty if the System and
attached printer are down at the same time.
Down time will be calculated after 3 working days as mentioned earlier..
Whenever the System/printer cannot be rectified on site within the specified limits the
vendor will have the option to provide an alternative equipment of machine specifications
which will be replaced within a period of maximum 60 days with equipment of same
make/model. But in case of Computer System the original CPU should be restored.
Engr.
Name & Sig.