ANDREA DEQUITO
RESERVATION AGENT
2565 TOPACIA ST. SAN ANDRES
STA. ANA BUKID MANILA CITY
Mobile (+63) 917-7507-747
OBJECTIVE
To secure a challenging and rewarding position in a progressive company so as to apply
my education, skills, knowledge and work experiences
WORK EXPERIENCE
MANGOTOURS TRAVEL (May 22, 2012 - Present)
 Counter Supervisor – Reservation Department
Functions and Responsibilities
 International and Domestic Reservation using Abacus and Amadeus System
 Handling Corporate Accounts and VIP clients
 Assisting and receiving calls from any part of the USA/Philippines
 Assisting walk in(s)
 Monitoring/Updating rate sheets
TRAVELFAST INTERNATIONAL INC. (June 2, 2009 – May 19, 2012)
 Telesales Supervisor – Reservation Department (January 2010 – up to present)
Functions and Responsibilities
 Attending customer’s disputes and complaints
 Making excel file for agents’ schedule
 Monitoring of agents’ attendance
 Quality control analyst of all agents PNR/Reservation
 Checking if the breakdown of quoted fare and computation is correct
 Inspecting if the tour code used is precise
 Reviewing if the commissionable fare is accurate
 Team Leader – Reservation Department (November 2009 – December 2009)
Functions and Responsibilities
 Assisting agent's question/query
 Monitoring/updating rate sheet from airlines
 Travel Consultant – Reservation Department (June 2, 2009 to November 2009)
Functions and Responsibilities
 International and Domestic Reservation using Abacus and Amadeus System
 Assisting and receiving calls from any part of the USA
TRAININGS
 Amadeus Marketing Phils., Inc. c/o Travelfast International (October 12 – 15, 2011)
36th Floor LKG Tower, 6801 Ayala Avenue
Makati City, Philippines 1226
 Amadeus Basic Course for Fares and Ticketing
 Amadeus Marketing Phils., Inc. c/o Travelfast International (September 15-18 2009)
36th Floor LKG Tower, 6801 Ayala Avenue
Makati City, Philippines 1226
 Amadeus Basic Reservations (Reached a score of 96%)
 Great Pacific Travel - On the Job Training
 Domestic Reservation using Abacus System (February 2008 - April 2009)
o Attending calls from Local and Corporate Accounts
o Knows clerical works (fax, photocopying)
o Filing Rate sheets for Local and International flights
o Making Domestic Report
 Concordia College - On the Job Training (November- January 2008)
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Student Training
 Philippine Airlines Learning Center - PAL Ermita, Manila (November 12-20, 2007)
 Airline management Overview
 Cargo briefing
 Passenger handling
 Personality Development
 Reservations and Ticketing Familiarization
 Amadeus Marketing Phils., Inc. c/o Concordia College (September 24-25, 2007)
36th Floor LKG Tower, 6801 Ayala Avenue
Makati City, Philippines 1226
 Amadeus Basic Reservations
PROFILE
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Have superior skills in a fast-paced environment, work well under pressure and goaloriented
Sales experience is excellent, always reaching quota as an agent
Voice is friendly
Helpful and have great professionalism
Computer literate
Willing to experience new things in a new working environment
PERSONAL BACKGROUND
Born on May 25, 1990 in San Matias, Pampanga, Philippines, and 56kg in weight and
157.48 cm height.
SPECIAL SKILLS
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Knowledgeable in using Amadeus and Abacus System
Knows how to read Air Tariff (Local or International)
Knows how to handle situation, in terms of pressured like complained from the client
Literate in Microsoft Office
Can speak and understand English language, and fluent in Tagalog
Can do Clerical Works
Good team player and have excellent interaction skill to coordinate and work within a
team
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EDUCATIONAL BACKGROUND
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CONCORDIA COLLEGE - Graduated
Diploma in Travel Technology
2007 - 2009
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ARAULLO HIGH SCHOOL - Graduated
2003- 2007
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AURORA ELEMENTARY SCHOOL - Graduated
1997 – 2003
REFERENCES
Personal information will be available upon request.