DEREK AMALAHA
PERSONAL DETAILS
E-mail
Post Code
:
:
derekamal@gmail.com Mobile
:
SE1 9GY, London
Linkedin :
07960 065349
http://uk.linkedin.com/in/derekamalaha/
EDUCATION & QUALIFICATIONS
2006 - Bachelor of Science, Economics (City University, London,)
2002 - High School Diploma (3.7 GPA) United Nations International School (UNIS), New York
2014 - SCRUM Fundamentals Certified
2012 - ISEB BCS Business Analysis Certificate
2010 - PRINCE2 Foundation Certificate
PROFILE
ISEB Certified Business Analyst and Project Management professional with over 5 years commercial experience
in Finance, IT Consultancy, Oil & Gas, Energy, Transport and Healthcare. Types of programs and projects
include System Integration, Business Resilience, Business Change as well as Business and System improvement
with varying budgets and impact to the business. Key skills include: Stakeholder management, Requirement
Gathering (Elicitation), Report writing, Data Analysis.
Highly effective in reorganising, streamlining, and strengthening business processes to maximise performance and
profitability. Capable of delivering tasks within time and budget constraints. Has a proven track record of driving
project solutions forward through the use of Business Analysis methodology to support and implement the
business case. Results driven with the reputation of a goal oriented visionary and effective communicator.
Seeks work being immediately available for interviews and start in the UK
SKILL SUMMARY
Business Analysis:
ISEB Business Process Modelling, Requirements Gathering, UML, AS-IS, TOBE, User Acceptance Testing (UAT), Stakeholder Management, Gap Analysis,
Strategy Analysis, Investigation and Documentation, Change Management,
Workshop Facilitation, SWOT Analysis, PRINCE2 Methods, Workshop
facilitation, Risk Assessment
Methodologies:
Agile Methodology, PRINCE 2 Methods, Waterfall Methodology, Lean
DMAIC
Soft Skills:
Leadership, Great Communicator, Ability to communicate and influence senior
stakeholders, Presentation, Team player and humorous, Positive Mental
Attitude, Self motivated, Continuous learner
Software/Databases:
Microsoft Excel, (Advanced User) MS Office Suite, Business Objects,
Sharepoint, Salesforce, SAP and other specialist software
REFERENCES:
AVAILABLE ON REQUEST
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DEREK AMALAHA
EMPLOYMENT HISTORY
September 2014 – Present
NTT Data/Everis Consulting, Surrey
A global company headquartered in Tokyo, with business operations in more than 40 countries. NTT Data aims at
advancing IT infrastructure, in particular large-scale and mission critical IT systems.
Business Analyst (Solutions Team Lead) contracted to conduct a detailed analysis of the various customer
(Inventory Management Systems) integration points and provide translatable XML specifications for development
based on business and system requirements.
I worked with a core team of 5, which included a Project Manager two Developers and a SCRUM Master with
expertise on processes, systems and business and functional requirements.
Project: Integration Framework Analysis and design for BCA (British Car Auctions)
 Conducting analysis to produce a definitive document that captures context, data specification (Data
standards) transport mechanism, message triggering, failure scenarios, logging and reporting etc.
 Leading engagements with process owners and SMEs to elicit functional requirements both from the
business and the development side.
 Mapping the specifications of the AS-IS systems to a defined common integration layer. This process is
critical for gap analysis between systems and for fulfilling relevant requirements.
 Working with the development team to understand the business requirements and any risks/issues to
developing the Integration tool by building specification documents and XML schemas.
 Workshop facilitation, organising meetings and driving tasks to keep the project deliverables on track and to
foster inter-team relationships, development progress and sharing of information. Travelling to European
locations to meet with the different project teams and third party technology suppliers e.g. FCM GmbH
(Fleet Control Monitor).
 General project tasks within my function using business analysis methodology as part of the delivery team
e.g. writing user stories and acceptance criteria, stakeholder management, maintaining RACI logs.
Achievements:
 Successfully defined and documented standardised data formats (XML Schemas) across all integration points
and applied best practices in the data validation process. The standardisation of data messages reduced the
development of new integration points for every customer i.e. Toyota Financial Services, saved money and
development resources and also provided reusable canonical data entities in development.
Skill snapshot: Workshop facilitation, AS-IS, TO-BE, Networking, Business process management and
documentation, Requirements Gathering, Stakeholder management, Problem solving, Reporting and
Documentation, Tools used: (TFS, Java Eclipse, SharePoint) XML Schema
April 2013 – June 2014
Royal Bank of Scotland Group, London
This is the UK’s largest bank and currently going through a major change. Security and Resilience have some of
the highest profile projects in progress within the bank, aiming to prevent major customer, regulatory and
financial damage.
Business Analyst – Security & Resilience contracted to work on The End-to-End Assessment project looking at
the banks Critical Economic Functions (CEFs) from a resilience perspective. The analysis consisted of 8-week
product assessments for the 23 CEFs. Functions personally covered: Credit Card Issuance & Underwriting, Retail
Unsecured Lending, and Corporate Banking Division Credit Cards CEF – Digital Platforms. Responsibilities:
 Held initiation and scoping workshops and planned high-level process mapping sessions. Created working
groups with SMEs and key stakeholders.
 Identification of business areas with resilience issues, risks, incidents and Single Points of Failure.
 Documented findings and recommendations and produced full reports to internal and external stakeholders
(Working and Steering Groups)
 Created follow up process to track progress of recommendations and implementation for the business.
Achievements:
 Successfully identified gaps within operational processes in key retail and corporate banking divisional
business areas that provided significant reputational and financial benefit to the bank
 Provided recommendations to mitigate resilience risks to the bank from a financial, customer, and regulatory
perspective.
Skill snapshot: Requirement Gathering, Microsoft Office – Excel, PowerPoint, Visio, Data Analysis,
Management Reporting, Workshop Facilitation, Stakeholder Management, ISEB, Strategy Analysis, Change
Management, As-Is, To-Be, SWOT Analysis, Risk Analysis.
Tools used (Clearview, Sharepoint)
Dec 2012 – April 2013
BP (British Petroleum), UK
An Oil & Gas multinational and the 5thlargest company in the world.
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DEREK AMALAHA
Business Analyst / Business Strategy Analyst contracted to work on an accelerated growth program dealing
with wholesale change in the business model and strategy across AIME (Automotive Industrial Marine Energy) in
Europe with a view to implement change globally. The aim was to develop and build customer value propositions
that drive sustainable growth in line with strategy through process improvements. Responsibilities:
 Analysed and managed data using Business Intelligence (Business Objects / SAP / MS Excel) for the
European market to produce analysis and management reports required to answer key assumptions that
determined Market Value propositions (MVPs) of the business e.g. Pareto Analysis, European Market Share
Analysis and RCOP breakdowns.
 Wrote and documented the As-Is IM structure and process within the Lubricants business as well as working
with the MI team to put in place the framework ERP for solutions to data validation and integrity.
 Worked on data migration as part of the MI team mapping old systems to the new BIGS system.
 Worked with the Strategy and Operational Excellence team to elicit functional and non-functional
requirements on Sales and customer management processes. Emphasis was placed on understanding and
documenting the gaps resulting in avoidable costs and down time.
 Travelled to European offices to facilitate workshops to gather requirements specific to country in the
standardization of sales data (Pricing & Key Account management)
Achievements:
 Successfully provided strategic recommendations using comprehensive analysis of the European lubricants
business, which are currently under implementation in seven key markets.
Skill Snapshot: Requirement Gathering, Business Objects, Microsoft Office suite, Data Analysis, Management
Reporting, Workshop Facilitation, Stakeholder Management, ISEB, Strategy Analysis, Change Management, AsIs, To-Be, SWOT Analysis
July 2011 – Oct 2012
LOCOG, UK
London Organising Committee of the Olympic Games is the privately funded organisation responsible for
planning and overseeing the successful delivery of the 2012 Summer Olympic and Paralympic Games.
Business Analyst responsible for streamlining the £100 million plus transport process implementation for the
Olympic and Paralympic Games. Delivered the full Transport IT System Project and its tactical change from the
Olympics to the Paralympic games. Responsibilities:
 Defined the transport business objectives and individual work stream strategies by documenting the
Operations Plan for each and producing Workflow Processes.
 Gathered, analysed and documented requirements to enable integration and interaction of the transport
systems. I defined a Business Process Model that was used in tracking vehicles and generating performance
related data for the Fleet and Bus systems.
 Carried out Stakeholder Management and Requirements Gathering through meetings, interviews and
workshops as well as the use of non-functional prototypes.
 Produced detailed daily, weekly and monthly management reports to senior management and internal/external
stakeholders as part of the Gap Analysis and solution implementation process.
 Paralympic Integration Project (Full Life cycle delivery): My team defined a transition strategy used in
implementing the transition process of LOCOG’s transport systems, operations and processes to enable
operational readiness for the Paralympic Games.
 Worked with 3rd party systems suppliers and the internal technical team using formal methodologies (Use
Cases, UML) to conduct requirement analysis and act as a bridge to stakeholders.
 Worked on the Vehicle Performance Tracking and Reporting tool. I mapped the As-Is and To-Be process,
organised meetings and workshops to gather requirements. Worked closely with the technical team making
sure that tracking and reporting met the business process and the successful translation of KPIs.
Achievements:
 Defined and delivered the full project life cycle: Vehicle Performance Tracking and reporting tool. Delivered
under a tight time constraint and with evolving requirements for the Olympic and Paralympic Games.
 Helped to coordinate and manage the use of information for key tactical decisions made at senior level for
games time operations. This was data that was not previously managed and used effectively.
Skill snapshot: Business Analysis, Management Reporting, Risk and Issue Management, Process Mapping,
Requirement Gathering, CRM, System Implementation and testing, Workshop facilitation, Project Management,
Agile Methodology, PRINCE 2 Methods
April 2011 – June 2011
Financial Ombudsman Service, UK
Independent organisation set up to settle financial complaints that consumers and financial businesses cannot
settle themselves. The organisation has reaped benefits from it e-enablement project in dealing with the rising
number of complaints from financial product mis-selling, savings and investments.
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DEREK AMALAHA
Business Data Analyst hired to manage the flow and quality of data (1.2m consumer complaints and enquiries)
relating to the management and evaluation of PPI claims, Investment, Banking and Insurance complaints used by
the adjudicating team. Responsibilities:
 Ensured data integrity by evaluating the information supplied in support of PPI claims raised by financial
products consumers in the verification process.
 Created clean PPI data sets, organised PPI claims into Excel spreadsheets and dashboards for analysis.
 Data cleansing processes through data auditing, workflow specification and post processing.
 Produced weekly trend analysis reports for senior management and internal stakeholders.
 Worked to KPI’s that involved targets on number of claims documented and monitored daily.
Achievements:
 Successfully implemented and maintained the Information Management process of the high volumes of Data
sets received using Business Intelligence. Thereby increasing the number of claims processed by 25%.
 Provided successful analysis of processed data gathered from MI and the ERP used in determining critical
success factors and deciding KPIs.
Skill Snapshot: Microsoft Excel, Data Analysis, Data Cleansing, Data Migration, CRM, Document Management,
Gap Analysis, Requirements Gathering, and As-Is.
Jan 2011 –March 2011
MWB Business Exchange, UK
A leading provider of unbranded serviced offices and workspace solutions in prime locations throughout the UK.
Services include virtual offices, meeting rooms, conference facilities and a portfolio of boutique hotels.
Business Analyst worked with key Internal Stakeholders to deliver a £3m restructure of the contracts and client
management process to help the business streamline its use of IT to deliver a cost effective, uniformed and userfriendly system and increase EBITDA. Responsibilities:
 Involved in the investigation of the organization’s current situation and the exploration of the business gap
using Business Analysis methodology (CATWOE and BAM)
 Participated in further investigation and observation with the test team of the system processes using
workshops to discover and document a better-defined system requirement.
 Managed the interaction between the project test team and internal stakeholders across different MWB
business centre locations. Ensuring all centres were actively and clearly involved in the full implementation
process of the new CRM system.
 Reviewed the pricing analysis process for renewable contracts to identify business issues and prepared
alternative solutions to meet the business case.
 Developed workflow processes and Use Cases for the system implementation and business process model.
Achievements:
 Produced excellent documentation on analysis and processes that reduced time in the design stage and a
clearer understanding of the To-be process for stakeholders and the technical team.
Skill snapshot: Requirement Gathering, CRM, Business Process, UML, Process Mapping, Stakeholder
Management, Communication, Documentation, Workshop Facilitation, Business Analysis, Agile Methodology,
MS Visio, PRINCE2, Change Management, ISEB.
Sept 2010 – Jan 2011
Siemens Healthcare, UK
A division of Siemens AG aiming to continuously advance solutions in diagnostics and healthcare IT as well as
providing tailored equipment and infrastructure solutions to Healthcare Institutions worldwide
Business Analyst hired to manage Phase Two (Change Strategy Implementation) of the Medical Equipment
Service (MES) project for the £1billion amalgamation of St Bartholomew’s Hospital and the Royal London
Hospital into a major healthcare development. Responsibilities:
 Drove MES implementation through customer and stakeholder engagement.
 Worked on project functions, processes and activities (PESTLE and MOST analysis) elicited requirements
 Analysed and improved requisition processes and reviewed system capabilities and workflow limitations.
 Worked on tactical change process; testing the authorisation of procuring medical equipment on behalf of the
hospitals placing requests through a test approval system process.
Achievements:
 Successfully improved equipment ordering, repair and replacement process used by critical care departments
by implementing the requirements gathered through a successful test process.
 Strong PM controls (PRINCE 2) of the MES led to a reduction in costs due to an inefficient equipment
ordering process.
Skill snapshot: Prince2, Risk and Issues Management, Reporting, Stakeholder Management, CRM, Strategy
Analysis, Communication, Excel, Word, PowerPoint, Data Analysis
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