JOB DESCRIPTION
Job Title:
Systems/Data Analyst
Department:
Information Technology
Effective Date:
4/22/2014
Supervisor:
Program Manager/QA
Revision Date:
Managerially
Classification:
Responsible For: N/A
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POSITION PURPOSE:
The Systems/Data Analyst (SA) is responsible for identifying and understanding, business and system needs
for proposed business solutions. They will work primarily in QA and interact with business and development
stakeholders to support functional and data validation activities. This includes collaboration with the Business
Analyst (BA) and all activities related to business case development, requirements and requirements
management through the Business Solutions Lifecycle (Strategic planning, Enterprise Analysis, Requirements,
Design, Construction, Test, Delivery, Operations & Maintenance, Deactivate). The SA elicits, analyzes,
validates and documents business, technical, organizational and/or operational requirements and supports the
design and execution of the necessary test cases to validate. Solutions are not predetermined by the Systems
Analyst, but are driven solely by the requirements of the business sponsors at RainTree Oncology Services.
Solutions most often include a systems development component, but may also consist of process
improvement or organizational change.
ESSENTIAL JOB FUNCTIONS:
MAJOR RESPONSIBILITIES:
 The SA is responsible for the following core activities:
1. Identify and understand the business problem and the impact of the
proposed solution on the organization’s operations
2. Work within Quality Assurance to provide strategic and tactical support
that ensures the preparation and delivery of appropriate test strategies,
test plans, test cases and test data for both functional application and
data validation activities.
3. Document the complex areas of project scope, objectives, added value
or benefit expectations, using an integrated set of analysis and
modeling tools
4. Evaluate Customer business needs, thus contributing to strategic
design and planning of information systems and technology directions –
with an emphasis on data quality, business intelligence and database
systems
5. Liaise with major Customers during preliminary installation and testing
of new products and services
6. Design, develop, and execute test cases
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Core activities are achieved through parts/whole of the Business Solutions Life Cycle (includes
but not limited to the following):
 Phase: Strategic Planning
 Deliverables: Strategic Plans, Strategic Goals, As-is Process maps, Sequence
diagrams, Activity diagrams
 Phase: Enterprise Analysis
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Phase:
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Activities: Business needs, Business Domain Scope Definition, System needs
Deliverables: Business Case, High Level Product Description, Test Case, and
Sequence and Activity diagrams.
 Skills and Techniques: Value Management Techniques, Facilitation and
Consensus Building Skills, Conflict Management, Decision-Making techniques,
Key Performance Indicator Development, Stakeholder Management,
Requirements Presentation skills
Requirements
 Activities: Elicitation, Analysis, Specification, Documentation and Validation
 Deliverables: User Class Analysis, Requirements Management Plan, Feature
Prioritization Matrix, Requirements Documentation (Business/Functional/NonFunctional/Technical), Requirements Feasibility, Alternative Study,
Requirements Baseline, Outsource Development Decision, Request For
Proposal
 Skills and Techniques: Requirements Gathering Tools, Requirements
Facilitation Skills, Requirements Writing, Early Requirement Verification
Techniques, Partitioning and Decomposition of Requirements, Risk Planning
Techniques, Risk Identification Techniques, Risk Analysis and Response
Planning Tools, Prototyping Techniques, Feasibility and Alternative Analysis
Techniques
Design
 Activities: Allocate and Trace Requirements, Mitigate Risks, Trade Off
Analysis, Prototype
 Deliverables: Requirements Change Management Plan, Requirements
Traceability Matrix, Outsource Test Decision, Request For Proposal, Test Plan,
Test Cases, Test Scenarios
 Skills and Techniques: Change Management Tools, Requirements Allocation
Techniques, Prototyping Techniques
Construction
 Activities: Manage Change, Trace Requirements
 Deliverables: Development Code-Based Tests
Test
 Activities: System/Unit Testing, User Acceptance Testing
 Deliverables: Functional Tests, System level tests, Supplemental Tests, User
Acceptance Tests
 Skills and Techniques: Verification Techniques, Validation Techniques
Deliver
 Activities : Presentations, Training, Delivery, Final Documentation
 Deliverables: Presentation Materials, Training Guides, System Delivery, PostImplementation Support
 Skills and Techniques: Facilitation skills, User Surveys and Interviews
Operations & Maintenance
 Activities: Documentation and Knowledge Transfer
 Deliverables: System Maintenance and Enhancements
 Skills and Techniques: Change Management Tools
Deactivate
Carry out additional responsibilities and projects as assigned, including administrative and
planning functions
KNOWLEDGE, SKILLS AND ABILITIES:
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Fundamental SA skill set requirements:
o Expert level SQL
 Develop complex queries
 ETL process
o Elicit Requirements
 Conduct elicitation sessions; interviews, surveys, focus groups,
workshops
o Analyze and Specify Requirements
 Construct models, process, data, workflow, object-oriented, use-cases,
functional decomposition diagrams, etc.
 Develop business architecture: as-is and to-be models
 Analyze and manage requirement risk
 Structure requirements for traceability
 Prioritize requirements
 Draft requirement specifications
 Collaborates with BA to translate business requirements into systems
requirements and design
 Serves as liaison between the technology and business groups
o Document, Validate, and Manage Requirements
 Finalize the requirements artifact set
 Plan and conduct structured quality reviews of requirements and solutions
 Develop test plans
 Support technical team
 Manage User Acceptance Test activities
 Manage changes to requirements
o Solution Delivery, O&M
 Manage Customer acceptance of new Business solutions
 Analyze help desk requests
 Conduct root-cause analysis of problems
 Plan and implement continuous improvement of the solution
 Administer Customer satisfaction surveys
 Measure the value of new Business solutions and compare to benefit
estimate in Business Case
 Conduct root-cause analysis if the benefit was not obtained
o Administrative, analytical, and reporting skills
o Time management and personal organization
o Self-starter with a composition of technical/soft skills, and domain experience
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Demonstrated experience with data warehousing and business intelligence
solutions/services
Working knowledge of how to decompose requirements for T-SQL capabilities, and the
ability to enter, navigate and assess the data schema and processes within the
database(s).
Relevant working knowledge of a Business Solutions Lifecycle (or equivalent framework /
methodology)
Relevant working knowledge of Software Development Life Cycles: Waterfall, Agile, RUP,
etc.
Demonstrated experience with technical team compositions and delineation of roles
(Systems Architecture, Project Manager, Systems Developer, Tester, Support Operations,
etc.)
Demonstrated service orientation, with logical thought processes and analytical problem
solving.
Demonstrated experience working under pressure and on multiple tasks/projects
Demonstrated experience communicating through various mediums (written / oral), and
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capable of facilitating/training/presenting information to both technical and non-technical
audiences
Demonstrated ability to rapidly gain proficiency on new technology and skills as needed by
the work engagement (tools, frameworks, trends)
Demonstrated experience with CASE and ALM tools
Experience with Organizational Change management and Negotiations
Experience with Business Analysis framework (ex. IIBA – CBAP (or equivalent) preferred
Knowledge of Process Improvement frameworks (e.g., Sig Sigma, Lean, ITIL) preferred
The following table outlines aspects of system analyst capabilities such that the competence level can
be discerned:
Topic
Demonstrated
Ability to
Handle
Project/Program
Complexity
Business
complexity
Leadership
Budget
Process design
Executive
relations
Experience
SA
5-10 projects interdependent, lead SA on four+ major programs
(collection of projects) with each project having 25+ peer resources
Recognized knowledge of multiple processes within the Healthcare
industry and 1st thru 4th level (out of 5, with 5 being desk-level
procedures) process competence to the point of anticipating key
requirements and potential solutions
5+ direct reports, coaching other SA/BA and potentially business
personnel and project managers
Managed multiple projects of at least $1,000,000 per annum of direct
responsibility
Working knowledge and entry-level certification in techniques like Lean,
Theory of Constraints and Sig Sigma; with the ability to apply the
techniques appropriately as demonstrated on multiple projects.
Demonstrated rapport with managers, directors and executives across
multiple operational business lines (e.g., finance, operations, IT)
Minimum of 10 years
OTHER POSITION REQUIREMENTS:
Language:
Basic Conversation: English
Business Communications: English
Fully Fluent:
Physical Requirements:
Other
Must be able to travel (estimated at less than 15%)
CORE CAPABILITIES:
Achieving quality results and service
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This capability is about keeping the end in mind and getting things done to ensure the quality of the
program or activity. It involves being proactive and taking personal responsibility for action. It means
that customers are satisfied, work has the desired impact and staff demonstrates a desire to achieve
excellence. Indicators:
 Clarifies the goals and purpose of work tasks
 Completes tasks in a timely, cost effective way
 Responds promptly in a professional manner
 Stays committed to outcomes despite obstacles
 Achieves predefined results and outcomes using ethical, best practice methods.
Communicating information effectively
This capability is about managing the communication of ideas, requests and information to others. It
involves openness, listening, reflection, feedback, and includes non-verbal, verbal and written
channels. The emphasis is also on maintaining positive relationships. Indicators:
 Uses effective questions to gather relevant information
 Writes clearly and conveys intended meaning
 Listens actively, shows appropriate nonverbal behavior
 Presents appropriate information openly and willingly
Thinking clearly, deeply, and broadly
This capability is about thinking about what is important to the role, task or issue at hand. It involves
analytical, conceptual, and critical thinking in order to bring greater clarity. It helps people to see
underlying assumptions and make sense out of ambiguous information. Indicators:
 Asks key questions and gathers relevant information
 Sees relationship between cause, effects, and big picture
 Breaks down complex information into simple language
 Identifies gaps, trends, priorities and key issues
Practicing continuous innovation & creativity
This capability is about keeping the end in mind and getting things done to ensure the quality of the
program or activity. It involves being proactive and taking personal responsibility for action. It means
that customers are satisfied, work has the desired impact and staff demonstrates a desire to achieve
excellence. Indicators:
 Clarifies the goals and purpose of work tasks
 Completes tasks in a timely, cost effective way
 Responds promptly in a professional manner
 Stays committed to outcomes despite obstacles
 Achieves predefined results and outcomes using ethical, best practice methods.
Practicing accountability and integrity
This capability is about exercising stewardship of resources and proving to be trustworthy. It means
being consistent between the actions we take and the words we use. It involves adhering to
standards of service and honoring them in a professional way. Indicators:
 Clarifies the standards that need to be followed
 Demonstrates personal integrity and trustworthiness
 Pursues thoroughness and appropriate detail
 Communicates with integrity to different stakeholders. Maximizes use of resources to meet
standards
Influencing individuals and groups
This capability is about being able to formally and informally assert opinions, influence others, build
bridges between dissenting views and attract people toward a shared understanding. It means
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influence and advocacy that causes others to willingly alter their perspective. Indicators:
 Seeks to understand and respect differing perspectives and viewpoints
 Takes a stand on behalf of issues and groups
 Interprets and presents information with influence and impact
 Uses different styles to impact different individuals or groups
PHYSICAL DEMANDS:
While performing the duties the employee is:
 Constantly required to sit, and to reach to use computers and other office equipment
 Occasionally stand for extended periods of time, up to four (4) hours/time.
 Occasionally required to lift up to 20 pounds
 Constantly required to view objects at close and distant ranges
 Frequently required to communicate with others
Note: For the purpose of this summary, occasionally is used to represent up to 1/3 of the time given to the
work day, frequently represents 1/3 to 2/3 of the time and constantly represents 2/3 or more of the time.
WORK ENVIRONMENT:
Employee frequently works in a professional office environment with lots of computer equipment, office
machines, and moderate amounts of noise and activity. Employee may occasionally work at client
locations and may occasionally be required to travel. The work environment is fast-paced and
demanding. Off-shift, weekend and overtime duties may be required as assigned by the manager.
Employee’s acknowledgement: I acknowledge by my signature below, that the duties listed on this job
description represent those tasks falling within my immediate responsibility. I must inform my immediate
supervisor and the Human Resources Department should I have a significant change in duties and
responsibilities after signing this job description.
_______________________________
Signature of Employee
____________ _________________________________
Date
Print name of employee
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Signature of Employee’s Manager
___________
Date
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Print name of employee’s manager
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