POSITION DESCRIPTION
POSITION TITLE:
Regional Manager of Technology
REPORTS TO:
Director of Finance
SUPERVISES:
n/a
UPDATED:
November 2014
OVERVIEW:
To assist authorized users of The Westin Resort & Spa and One Hospitality in the
operation of the I.T. system hardware/Software, various programs and modules.
Ensure that preventive maintenance required by any I.T. equipment in the hotel
is carried out appropriately. Coordinate the timely repair and return to service of
any faulty systems or items of equipment. Establish and implement procedures to
ensure the backup of data in any I.T. system. To rebuild/restore data corrupted
by either hardware or software faults.
MAJOR DUTIES & RESPONSIBILITIES:
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Manage information technology and computer systems
Plan, organize, direct, control and evaluate the operations of information
systems and electronic data processing (EDP)
Assist in developing and implementing policies and procedures for
electronic data processing and computer systems operations and
development within the business needs of the existing hotels. This
includes One Hospitality Groups standards and policies as well as the
franchise standards and policies.
Clearly communicate and implement above listed standards to the
management team
Recommends information technology strategies, policies, and procedures
by evaluating organization outcomes; identifying problems; evaluating
trends; anticipating requirements.
Position Description: Regional Manager of Technology
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Hire and manage information systems contractors to design, develop,
implement, operate and administer computer and telecommunications
software, networks and information systems
Control the computer systems budgets and expenditures
Manage the individual brand standards, implementing One Hospitality
Groups policies alongside franchise standards.
Ensure technology is accessible and equipped with current hardware and
software
Troubleshoot hardware, software and network operating system
Be familiar with all hardware and software that is standardized within One
Hospitality Group
Optimize and secure network traffic following security and network
standards and policies
Provide orientation to new users of existing technology
Provide and maintain an intranet site to facilitate training and/or first tier
assistance
Maintain up to date documentation, including but not limited to, all
computers, servers, virtual machines as well as tasks whether recurring or
user base.
Ensure required support agreements are in place and up to date
Monitor and maintain technology to ensure maximum access
Maintain log and/or list of required repairs and maintenance utilizing
ticket system
Make recommendations about purchase of technology resources based on
requirements found within your meetings with managers and/or various
standards as outlined
Research current and potential resources and services. Bring to the
attention of the Director of Technology
Install, setup and maintain workstations with current software,
configuration and security settings
Monitor security of all technology in accordance with our One Hospitality
Group’s standards
Maintain and test a disaster recovery plan. If faults are found, remediate
promptly.
Monitor daily backups and anti-virus updates
Perform the daily, weekly, monthly & quarterly tasks and document them
as required.
Work with local management to maintain the Technical Concierge
position if possible
Train, support and work with the Technical Concierge to ensure they can
maintain the level of support required.
24/7 Emergency Support - For emergencies such as power failures, server
crashes, network outages etc.
Position Description: Regional Manager of Technology
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SKILLS AND EXPERIENCE:
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Must be able to build and maintain credibility and relationships with
customers (internal and external)
Strong organization and planning skills
Strong working knowledge of MS Office applications – Word, Excel,
PowerPoint
Proven ability in managing time is critical; must be able to plan and
execute effectively and efficiently
Previous experience in a similar role in a similar size/type of property
Strong communication skills, both verbal and written, and a passion for
dealing with and emotionally connecting with others
Must be able to work a flexible schedule
Knowledge of the Galaxy/LightSpeed Hotel System
Previous knowledge of Food and Beverage POS (Squirrel)
GENERAL REQUIREMENTS:
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IT Business/Computer Science Degree or equivalent is preferred
Able to lift computers and computer equipment safely
Must be able to sit at a desk for up to 8 hours per day
Hours must remain flexible based on hotel needs within the constraints of
your full time status
Position Description: Regional Manager of Technology
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