Sample assessment
BSBHR503 Manage performance
management systems
This assessment is provided as a sample only. RTOs should replace this with their
own assessment. See the Teacher Guide for an outline of assessment methods.
Assessment event 1: Portfolio of evidence
Prepare a portfolio of evidence to demonstrate your competency in this Unit. You
should include items you developed for your portfolio as you were working through
the Project Tasks in this Unit. These items may relate to the STAR Industries case
study or to your own workplace, or another case study as agreed with your teacher.
Be sure to include enough items to show competency across all tasks in this Unit.
This event assesses:
Task
Performance criteria
Key competencies
1. Review PM
systems
1.1 Strategic and
operational plans are
analysed to identify
relevant policies and
objectives
Collecting, analysing and
organising information to
develop performance
management systems
2. Develop STAR’s
PM system
1.2 Performance objectives,
key performance indicators
and performance standards
(including codes of
conduct) are developed in
consultation with
operations managers
Collecting, analysing and
organising information to
develop performance
management systems
1.3 Systems are developed
to ensure performance is
monitored and there is
feedback throughout the
period of employment
Using technology to aid
communication
Communicating ideas and
information to provide
information and advice
1.4 Systems developed are
flexible enough to cover the
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range of employment
situations within the
organisation
1.5 Systems are responsive
to changing
circumstances/development
s, both internal and external
to the organisation
3. Implement the
system and train
STAR employees
2.1 Relevant groups and
individuals are trained to
monitor performance and
identify performance gaps
Working with teams and
others to review and
enhance people
performance
2.2 Performance is
monitored regularly and
intervention occurs to
recognise both sub-standard
and excellent performance
Solving problems to
facilitate effective
implementation and
assessment of system
2.3 Interventions are
undertaken in accordance
with organisational policies
and legal requirements
4. Address
performance issues
2.4 Follow-up occurs to
ensure the intervention
achieves the required
performance
Working with teams and
others to review and
enhance people
performance
2.5 Employees performing
below standard are
counselled and disciplined
in accordance with
organisational policies and
legal requirements
Solving problems to
facilitate effective
implementation and
assessment of system
2.6 Employees failing to
respond to interventions as
required are terminated in
accordance with
organisational policies and
legal requirements
2.7 Excellence is
recognised in accordance
with organisational policy
5. Develop STAR’s
feedback plans
3.1 Performance feedback
plans are developed in
consultation with relevant
managers/team leaders and
Working with teams and
others to review and
enhance people
performance
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agreed
3.2 Training and assistance
is provided to
managers/team leaders
participating in the
feedback process
4.7 All aspects of the
performance management
system are evaluated
regularly and improved in
keeping with organisational
objectives and policies
6. Prepare learning
and development
plans
Using mathematical ideas
and techniques to aid
review and design of the
system
Planning and organising
activities to aid
development and
implementation of the
system
4.3 Learning and
development plans are
delivered according to
agreed time frames and
deliver specified outcomes
Communicating ideas and
information to provide
information and advice
3.6 Specialist advice on
career development is made
available to participants in
the process
4.1 Appropriate providers
for the agreed plans are
identified and contracted in
accordance with
organisational policies
4.5 Remedial action is
negotiated with providers
where necessary
8. Implement
feedback and
respond to
grievances
Solving problems to
facilitate effective
implementation and
assessment of system
4.2 Learning and
development plans are
designed to contribute to
the development of a
learning organisation
4.4 Learning and
development activities are
monitored to ensure
compliance with quality
assurance standards
7. Specialist
providers in PM
systems
Communicating ideas and
information to provide
information and advice
3.3 Performance feedback
is designed in accordance
with the feedback plan
3.4 Plans for performance
Working with teams and
others to review and
enhance people
performance
Planning and organising
activities to aid
development and
implementation of the
system
Communicating ideas and
information to provide
information and advice
Working with teams and
others to review and
enhance people
performance
Collecting, analysing and
organising information to
develop performance
management systems
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improvement and
individual learning and
development are agreed
Communicating ideas and
information to provide
information and advice
3.5 Processes are in place to
deal with any problems or
grievances which arise
from the performance
feedback
Solving problems to
facilitate effective
implementation and
assessment of system
4.6 Reports are generated to
advise appropriate
managers on progress and
success rates of activities
Assessment event 2: Underpinning
knowledge and key competencies
This assessment event requires to you to make contributions to online groupwork
related to at least two Project Tasks. You should demonstrate the depth of your
understanding of underpinning knowledge through your forum postings and/or in
the feedback you provide to your fellow students on their work.
Check with your teacher about which groupwork activities are required for
assessment, and which of the following underpinning knowledge in the Training
Package you will be assessed on:

Relevant legislation from all levels of government that affects business
operation, especially in regard to Occupational Health and Safety and
environmental issues, equal opportunity, industrial relations and antidiscrimination

Understanding of performance management concepts within a particular
organisational context

Dispute resolution procedures

Grievance procedures

Freedom of information, privacy, confidentiality

Learning and development strategies to support performance management
systems

Understanding of organisational goals, policies and procedures relating to
performance management

Range of evaluation methodologies

Understanding of the concept of diversity

EEO policies and legislation
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