TDTJ197B
Field J
APPLY QUALITY PROCEDURES
Quality
DESCRIPTION:
This unit involves the skills and knowledge required to apply quality procedures within
work activities including applying quality concepts to work, planning and trialing
improvements in work processes and implementing improvements confirmed through
the trials.
ELEMENT
PERFORMANCE CRITERIA
1.
a.
Apply quality
concepts
b.
c.
Responsibility is taken for quality of own work when providing services or
products to meet external and internal customer needs
Work is completed in accordance with workplace standards as defined in
enterprise policies and procedures
Basic quality concepts are applied to work activities
2.
Trial
improvements
a.
b.
Improvements to work processes are planned and trialled
Trials of improvements to work processes are checked for improvement
outcomes and compliance with workplace requirements
3.
Implement
improvements
a.
Improvement initiatives trialled and confirmed as successful are implemented
in accordance with enterprise procedures
Work is completed in accordance with workplace procedures
b.
© Australian National Training Authority
Transport & Distribution Training Package TDT02 (Road Transport) to be reviewed by 30 April 2005
Page 981
Version 2.00
Range Of Variables
APPLY QUALITY PROCEDURES
VARIABLE
SCOPE
1.
a.
General context
b.
c.
2.
Worksite
environment
a.
b.
c.
d.
e.
f.
g.
Work must be carried out in accordance with the relevant regulations and
workplace quality standards
Work is performed under limited or minimum supervision, generally within a
team environment
Work involves the application of established routine procedures to ensure the
quality of products and services in the transport and distribution industry
The operations may be conducted in a range of work environments by day or
night in a range of typical weather conditions
Customers may be internal or external
Workplaces may comprise large, medium or small worksites
Work may be conducted in a range of work contexts and may include:
d.1. restricted spaces
d.2. exposed conditions
d.3. controlled or open environments
d.4. exposure to chemicals, dangerous or hazardous substances and
movements of equipment, goods and vehicles
Consultative processes may involve:
e.1. other workplace personnel
e.2. management
e.3. union representatives
e.4. industrial relations personnel
e.5. OHS specialists
e.6. other professional or technical staff
Communication in the work area may include:
f.1. phone
f.2. electronic data interchange (EDI)
f.3. fax
f.4. e-mail
f.5. Internet
f.6. radio
f.7. oral, aural or signed communications
Depending on the type of organisation concerned and the local terminology
used, workplace procedures may include:
g.1. company procedures
g.2. enterprise procedures
g.3. organisational procedures
g.4. established procedures
© Australian National Training Authority
Page 982
Transport & Distribution Training Package TDT02 (Road Transport) to be reviewed by 30 April 2005 Version 2.00
Range Of Variables (continued)
APPLY QUALITY PROCEDURES
VARIABLE
SCOPE
3.
Sources of
information/
documents
a.
Information/documents may include:
a.1. quality assurance procedures and standards
a.2. relevant codes of practice and regulatory requirements
a.3. relevant Australian standards and certification requirements
a.4. workplace procedures and policies
a.5. manufacturer's instructions concerning the use of equipment and/or
materials
a.6. supplier and/or client instructions
a.7. material safety data sheets
a.8. award, enterprise bargaining agreement, other industrial arrangements
a.9. standards and certification requirements
a.10. OHS policy and procedures
a.11. emergency procedures
4.
Applicable
regulations and
legislation
a.
Applicable regulations and legislation may include:
a.1. relevant codes of practice and regulatory requirements
a.2. relevant Australian standards and certification requirements
a.3. relevant State/Territory OHS legislation
a.4. relevant State/Territory environmental protection legislation
a.5. workplace relations regulations
a.6. workers compensation regulations
a.7. dangerous goods code and regulations
a.8. water and road use and licence arrangements
a.9. relevant patent or copyright arrangements
a.10. dangerous goods and air freight regulations
a.11. relevant export/import/quarantine/bond requirements
© Australian National Training Authority
Transport & Distribution Training Package TDT02 (Road Transport) to be reviewed by 30 April 2005
Page 983
Version 2.00
Evidence Guide
APPLY QUALITY PROCEDURES
1.
Critical aspects of
evidence to be
considered
a.
Assessment must confirm appropriate knowledge and skills to:
a.1. follow quality assurance procedures
a.2. trial, recommend and implement improvements to work systems as
directed
a.3. locate, interpret and apply relevant information
a.4. provide customer/client service
a.5. work effectively with colleagues
a.6. convey information in written and oral form
a.7. maintain workplace records
a.8. use workplace colloquial and technical language and communication
technologies in the workplace context
2.
Interdependent
assessment of
units
a.
This unit of competency may be assessed in conjunction with other units that
form part of a worker's job function
3.
Required
knowledge and
skills
a.
b.
c.
d.
e.
Workplace quality assurance and improvement principles and procedures
Relevant OHS procedures and guidelines
Housekeeping standards and procedures required in the workplace
Workplace/site layout
Focus of operation of work systems, equipment or management, site and
organisational operating procedures
Typical quality-related problems that may arise in work operations and
products and related options for action and solutions
Impact of job on enterprise and individual performance
Ability to read and comprehend simple statements in English
Ability to identify and use equipment, processes and procedures required
within the context of the job concerned
Ability to modify activities depending on differing workplace contexts, risk
situations and environments
f.
g.
h.
i.
j.
4.
Resource
implications
a.
Access is required to opportunities to:
a.1. participate in a range of exercises, case studies and other simulated
practical and knowledge assessments that demonstrate the skills and
knowledge to apply routine quality procedures to relevant workplace
tasks, and/or
a.2. apply routine quality procedures to workplace tasks in an appropriate
range of operational situations
© Australian National Training Authority
Page 984
Transport & Distribution Training Package TDT02 (Road Transport) to be reviewed by 30 April 2005 Version 2.00
Evidence Guide (continued)
APPLY QUALITY PROCEDURES
5.
Consistency in
performance
a.
b.
c.
d.
e.
6.
a.
Context for
assessment
Applies underpinning knowledge and skills when:
a.1. follow quality assurance procedures
a.2. trial, recommend and implement improvements to work systems as
directed
a.3. locate, interpret and apply relevant information
a.4. provide customer/client service
a.5. work effectively with colleagues
a.6. convey information in written and oral form
a.7. maintain workplace records
Shows evidence of application of relevant workplace procedures including:
b.1. workplace quality assurance procedures
b.2. OHS regulations and hazard prevention policies and procedures
b.3. operational procedures relevant to job requirements in the workplace
b.4. obtaining assistance from other team members when required
b.5. issue resolution procedures
b.6. housekeeping procedures
b.7. security procedures
b.8. waste, pollution and recycling management policies and procedures
Action is taken promptly to report and/or rectify any identified quality problems
in accordance with workplace procedures
Performance is demonstrated consistently over a period of time and in a
suitable range of contexts
Work is completed systematically with required attention to detail without
damage to goods, equipment or personnel
Assessment of this unit must be undertaken by a Registered Training
Organisation:
a.1. As a minimum, assessment of knowledge must be conducted through
appropriate oral and/or written questioning
a.2. Appropriate practical assessment must occur:
a.2.1. at the Registered Training Organisation, and/or
a.2.2. in an appropriate work situation
KEY COMPETENCIES
Collect,
Analyse &
Organise
Information
Communicate
Ideas &
Information
Plan &
Organise
Activities
Work with
Others & in
Teams
1
1
2
1
Use
Mathematical
Ideas &
Techniques
1
Solve
Problems
Use
Technology
1
1
© Australian National Training Authority
Transport & Distribution Training Package TDT02 (Road Transport) to be reviewed by 30 April 2005
Page 985
Version 2.00
TDTJ297B
Field J
APPLY QUALITY SYSTEMS
Quality
DESCRIPTION:
This unit involves the skills and knowledge required to apply quality systems in
workplace operations including working within a quality improvement system and using
quality improvement systems, tools and techniques in accordance with enterprise
procedures.
ELEMENT
PERFORMANCE CRITERIA
1.
Work within a
quality
improvement
system
a.
Use quality
improvement
systems, tools and
techniques
a.
2.
b.
b.
c.
d.
Instructions are followed and duties are performed either individually or as a
member of a work team within a quality improvement system
Work is completed either individually or as a member of a work team in
accordance with standards as defined in workplace policies and procedures
Variations in the quality of services and/or products from required standards
are detected and reported in accordance with workplace procedures
Variations in the quality of services and/or products from required standards
are detected and reported in accordance with workplace procedures
Quality of operations/service is monitored and adjusted as required to ensure
the satisfaction of both internal and external customers
Quality improvement tools and techniques are used both individually and as
part of a work team to systematically improve the quality of work and services
© Australian National Training Authority
Page 986
Transport & Distribution Training Package TDT02 (Road Transport) to be reviewed by 30 April 2005 Version 2.00
Range Of Variables
APPLY QUALITY SYSTEMS
VARIABLE
SCOPE
1.
a.
General context
b.
c.
2.
Worksite
environment
a.
b.
c.
d.
e.
f.
g.
h.
Work must be carried out in accordance with the relevant regulations and
workplace quality standards
Work is performed under some supervision, generally within a team
environment
Work involves the application of quality assurance principles and procedures to
implement quality systems and quality improvement initiatives within workplace
activities
The operations may be conducted in a range of work environments by day or
night in a range of typical weather conditions
Customers may be internal or external
Workplaces may comprise large, medium or small worksites
Work may be conducted in a range of work contexts and may include:
d.1. restricted spaces
d.2. exposed conditions
d.3. controlled or open environments
d.4. exposure to chemicals, dangerous or hazardous substances and
movements of equipment, goods and vehicles
Quality improvement tools may include a range of techniques including:
e.1. product sampling and testing
e.2. monitoring of operational performance
e.3. fault/problem analysis
e.4. client surveys
e.5. trials of quality improvement initiatives
Consultative processes may involve:
f.1. other workplace personnel
f.2. management
f.3. union representatives
f.4. industrial relations personnel
f.5. OHS specialists
f.6. other professional or technical staff
Communication in the work area may include:
g.1. phone
g.2. electronic data interchange (EDI)
g.3. fax g.4.
e-mail g.5.
Internet g.6.
radio
g.7. oral, aural or signed communications
Depending on the type of organisation concerned and the local terminology
used, workplace procedures may include:
h.1. company procedures
h.2. enterprise procedures
h.3. organisational procedures
h.4. established procedures
© Australian National Training Authority
Transport & Distribution Training Package TDT02 (Road Transport) to be reviewed by 30 April 2005
Page 987
Version 2.00
Range Of Variables (continued)
APPLY QUALITY SYSTEMS
VARIABLE
SCOPE
3.
Sources of
information/
documents
a.
Information/documents may include:
a.1. quality assurance procedures and standards
a.2. relevant codes of practice and regulatory requirements
a.3. relevant Australian standards and certification requirements
a.4. workplace procedures and policies
a.5. manufacturer's instructions concerning the use of equipment and/or
materials
a.6. manifests, bar codes, goods and container information/serial number
a.7. supplier and/or client instructions
a.8. material safety data sheets
a.9. award, enterprise bargaining agreement, other industrial arrangements
a.10. standards and certification requirements
a.11. OHS policy and procedures
a.12. emergency procedures
4.
Applicable
regulations and
legislation
a.
Applicable regulations and legislation may include:
a.1. relevant codes of practice and regulatory requirements
a.2. relevant Australian standards and certification requirements
a.3. relevant State/Territory OHS legislation
a.4. relevant State/Territory environmental protection legislation
a.5. workplace relations regulations
a.6. workers compensation regulations
a.7. Dangerous Goods Code and associated regulations
a.8. water and road use and licence arrangements
a.9. relevant patent or copyright arrangements
a.10. dangerous goods and air freight regulations
a.11. relevant export/import/quarantine/bond requirements
© Australian National Training Authority
Page 988
Transport & Distribution Training Package TDT02 (Road Transport) to be reviewed by 30 April 2005 Version 2.00
Evidence Guide
APPLY QUALITY SYSTEMS
1.
Critical aspects of
evidence to be
considered
a.
Assessment must confirm appropriate knowledge and skills to:
a.1. implement a quality assurance system
a.2. use quality improvement tools and methods
a.3. trial, recommend and implement improvements to work systems
a.4. locate, interpret and apply relevant information
a.5. provide customer/client service
a.6. work effectively with colleagues
a.7. convey information in written and oral form
a.8. maintain workplace records
a.9. use workplace colloquial and technical language and communication
technologies in the workplace context
2.
Interdependent
assessment of
units
a.
This unit of competency may be assessed in conjunction with other units that
form part of a worker's job function
3.
Required
knowledge and
skills
a.
b.
c.
d.
e.
f.
Workplace quality assurance and improvement principles and procedures
Quality improvement tools and methods
Relevant OHS procedures and guidelines
Housekeeping standards and procedures required in the workplace
Workplace/site layout
Focus of operation of work systems, equipment or management, site and
organisational operating procedures
Typical quality-related problems that may arise in work operations and
products and related options for action and solutions
Impact of job on enterprise and individual performance
Ability to modify activities depending on differing workplace contexts, risk
situations and environments
Ability to work within a team environment
Ability to read and comprehend simple statements in English
Ability to identify and use equipment, processes and procedures required
within the context of the job concerned
g.
h.
i.
j.
k.
l.
4.
Resource
implications
a.
Access is required to opportunities to:
a.1. participate in a range of exercises, case studies and other simulated
practical and knowledge assessments that demonstrate the skills and
knowledge to apply and implement quality systems in a workplace,
and/or
a.2. apply and implement quality systems in an appropriate range of
operational situations
© Australian National Training Authority
Transport & Distribution Training Package TDT02 (Road Transport) to be reviewed by 30 April 2005
Page 989
Version 2.00
Evidence Guide (continued)
APPLY QUALITY SYSTEMS
5.
Consistency in
performance
a.
b.
c.
d.
e.
6.
Context for
assessment
a.
Applies underpinning knowledge and skills when:
a.1. implementing a quality assurance system
a.2. using quality improvement tools and methods
a.3. trialing, recommending and implementing improvements to work
systems
a.4. locating, interpreting and applying relevant information
a.5. providing customer/client service
a.6. working effectively with colleagues
a.7. conveying information in written and oral form
a.8. maintaining workplace records
a.9. using workplace colloquial and technical language and communication
technologies in the workplace context
Shows evidence of application of relevant workplace procedures including:
b.1. workplace quality assurance systems and procedures
b.2. OHS regulations and hazard prevention policies and procedures
b.3. operational procedures relevant to job requirements in the workplace
b.4. obtaining assistance from other team members when required
b.5. issue resolution procedures
b.6. housekeeping procedures
b.7. security procedures
b.8. waste, pollution and recycling management policies and procedures
Action is taken promptly to report and/or rectify any identified quality problems
in accordance with workplace procedures
Performance is demonstrated consistently over a period of time and in a
suitable range of contexts
Work is completed systematically with required attention to detail without
damage to goods, equipment or personnel
Assessment of this unit must be undertaken by a Registered Training
Organisation:
a.1. As a minimum, assessment of knowledge must be conducted through
appropriate oral and/or written questioning
a.2. Appropriate practical assessment must occur:
a.2.1. at the Registered Training Organisation, and/or
a.2.2. in an appropriate work situation
KEY COMPETENCIES
Collect,
Analyse &
Organise
Information
2
Communicate
Ideas &
Information
Plan &
Organise
Activities
Work with
Others & in
Teams
2
2
2
Use
Mathematical
Ideas &
Techniques
2
Solve
Problems
Use
Technology
2
2
© Australian National Training Authority
Page 990
Transport & Distribution Training Package TDT02 (Road Transport) to be reviewed by 30 April 2005 Version 2.00