Course Guide for Online/Hybrid CS4000
Ver. 2011/06/01
Ver. 2011/06/06
Ver. 2011/06/22
Ver. 2011/07/22
Ver. 2011/07/24
Ver. 2012/05/03
Ver. 2012/05/27
Ver. 2012/06/01
Table of Contents
Preliminaries ......................................................................................................................................... 3
Reading this document ......................................................................................................................... 3
What Version of Office and myitlab we use ........................................................................................ 3
Which School Labs have myitlab installed .......................................................................................... 3
Which School Labs have MyITLab and Office Correct Version installed .......................................... 3
Lab Hours of Operations ...................................................................................................................... 3
The Registration Process ..................................................................................................................... 3
Do not do anything until you read this whole document ...................................................................... 3
Register/Enroll at Pearson myitlab ...................................................................................................... 4
When to Come to the School Labs ....................................................................................................... 4
What is MyITLab ................................................................................................................................. 4
Where is myitlab Server (in cyberspace) .............................................................................................. 4
Tools Needed ........................................................................................................................................ 5
When to use What Tool ........................................................................................................................ 5
How to Find Information in this document .......................................................................................... 5
Overview of myitlab Operation .......................................................................................................... 5
Textbook is Optional ............................................................................................................................ 6
Getting Started ..................................................................................................................................... 6
Read my Website .................................................................................................................................. 6
System Requirements .......................................................................................................................... 6
Installing myitlab on your computer..................................................................................................... 7
Problems Installing myitlab on your computer .................................................................................... 7
Verify myitlab operational .................................................................................................................... 7
Working on Course Assignments in myitlab ....................................................................................... 7
Working in Computer Labs ................................................................................................................. 7
Types of Assignments........................................................................................................................... 7
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The Calendar Shows Suggested Due Dates .......................................................................................... 7
Scroll Down to See All Assignments .................................................................................................. 8
Training for Exams .............................................................................................................................. 8
Training Activities ................................................................................................................................ 8
Using myitlab Teaching Function ....................................................................................................... 8
Computers are precise .......................................................................................................................... 8
Your Normal Daily Operation .............................................................................................................. 8
Sequence of Taking Exams ................................................................................................................. 9
What is counted for Final Grade .......................................................................................................... 9
What if I got Bad Grade in Exam ......................................................................................................... 9
View Submissions ................................................................................................................................ 9
Retaking Training for a Question You Missed .................................................................................... 9
Retaking a questions in an Exam .......................................................................................................... 9
Grader Exams .................................................................................................................................... 10
How to Download Grader Files ......................................................................................................... 10
How to work on Grader Assignments ............................................................................................... 10
Saving Work in Progress Grader Assignments .................................................................................. 10
Academic Integrity ............................................................................................................................ 10
Exam Scoring ..................................................................................................................................... 10
Grade Book in myitlab ....................................................................................................................... 10
Bugs Compensation ........................................................................................................................... 11
Communications ................................................................................................................................ 11
Email subject ...................................................................................................................................... 11
Read csustan.edu email and myitlab Announcements Often ............................................................. 11
Email context ..................................................................................................................................... 12
Email format ....................................................................................................................................... 12
Class Policies ..................................................................................................................................... 12
Final Deadline .................................................................................................................................... 12
Questions ........................................................................................................................................... 12
Known Computer Problems .............................................................................................................. 12
Difficulty Dragging Text ................................................................................................................... 13
Difficulty Dragging Graphical Images .............................................................................................. 13
Difficulty with Excel Formulas ......................................................................................................... 13
Difficulty Creating Citations ............................................................................................................. 13
Chapter 5 Grader Step 4, Bypassing Insert Imports Text as a Graphical Image. .............................. 13
Do this after install myitlab (client) .................................................................................................... 13
Verify myitlab operational .................................................................................................................. 13
Safe Computing .................................................................................................................................. 13
Free Antivirus Software (AV) ............................................................................................................ 13
Pearson Technical Support for Registered Students .............................................................. 14
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Preliminaries
Reading this document
If you did not read this document from beginning to the end three times, you will very likely make silly
mistakes that will cost you hours to solve and then you will find out that the answer was here all along.
You must also read three times the other documents on the CS4000 pages on my website.
What Version of Office and myitlab we use
Make sure to use the correct version of Microsoft Office and myitlab. Whenever in this document I say
Office or myitlab, I mean the version that is currently: 2010.
Which School Labs have myitlab installed
If you can't install myitlab on your home computer, nothing is lost. The school has the following labs
that have myitlab installed. The Lab assigned for this course, the labs on Library ground floor, and CS
Lab in DBH 288, the two rows closest to the back wall have myitlab installed. There are more CSU
Stanislaus labs that have myitlab installed, just go this page, click on the link to the lab and you will
get a page listing what software the lab has.
See: http://www.csustan.edu/oit/clientServices/ComputerLabs/
Which School Labs have MyITLab and Office Correct Version installed
If you can't install Office on your home computer, nothing is lost. The Lab assigned for this course will
be configured tom support this course. (Open lab means you can go there on your own without having
an instructor with you.) The “Open labs” L210, L145, N201, and CS Lab in DBH 288, the two rows
closest to the back wall have Office installed. Go to this page, click on the link to the lab and you will
get a page listing what software the lab has.
See: http://www.csustan.edu/oit/clientServices/ComputerLabs/
Lab Hours of Operations
Open labs open hours are posted here. Find heading “Open Lab Calendar”.
See: http://www.csustan.edu/oit/clientServices/ComputerLabs/
The Registration Process
Do not do anything until you read this whole document
You need to do the following:
(a ) Enroll in MyCSUStan for CS4000.
(b ) Get an email address. (any email)
(c ) Get MyITLab access code from: www.mypearsonstore.com, or from the paper textbook, or get
MyITLab Kit from CSU bookstore.
(d ) Get our course ID. (The ID will be posted on my website on CS4000 web page few days before
semester starts.)
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(e ) (see below) Register/Enroll at Pearson MyITLab. You will need both MyITLab access code and
course ID.
Register/Enroll at Pearson myitlab
Start IE browser.
Browse to myitlab.com. On the welcome page:
Find “For Students”.
Watch “Installer & Launch Video”.
Click “First Day of Class”.
This will take you to page where in the middle there is heading First Day of Class and under it is a
link “Registration and enrollment instructions”. Follow those instructions. The page also has a
video that shows exactly how to register. You will also need to install “myitlab client program”
on your computer. Read on.
When to Come to the School Labs
There are several learning activities that you have to do in this course. Ideally you should try to install
myitlab and Office on your home computer and then you can work from home. Myitlab is the program
that you will use to learn MS Office. Your home computer must be running recent version of Windows
OS to install myitlab. However if your home computer and/or your Internet connection can't support
myitlab, you will need to come to school labs.
What is MyITLab
Myitlab is fairly complex system but we don't have to know the details. Here is an overview. It is a
program that has parts that live on your computer (we call it the client) and also parts that live on a
special computer at company Pearson (we call it the server). Myitlab provides the following functions.
It teaches you how to use MS Office by making you to follow simple steps. It also keeps your
submitted work on Pearson server, so the professor can't say that his cat ate your submitted paper. It
grades your work.
Where is myitlab Server (in cyberspace)
This is the main URL:
http://www.myitlab.com
Getting started is here:
http://myitlab.com/assets/media/GettingStartedmyitlab/3-GS%20-%20Getting%20Started.htm
Video tutorials:
http://www.myitlab.com/Student_Support#FirstDay-Class
http://viewer.zmags.com/publication/16ffa86c#/16ffa86c/1
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How to register:
You need this information to register: Access Code, email, school ZIP, and Course ID.
http://myitlab.com/assets/media/GettingStartedmyitlab/Start.htm
How to install myitlab and set up your computer:
http://www.myitlab.com/assets/media/GettingStartedmyitlab/Start_lt.htm
Tools Needed
You need two tools in this course. You need (a) myitlab and you need (b) real live installation of MS
Office. The myitlab will guide you what to use when and how. It is very good. Nevertheless as most
computers programs, it does have small number of bugs (mistakes). You may never see them or you
might see them here and there. Don't panic.
When to use What Tool
Actually when you log into myitlab, it will tell when to use what, but here is a summary. You need
myitlab to perform training and exams activities.
There is another activity called Grader (exam). To do Grader (exam) you must do the following. You
must use myitlab and download certain starter files. Then you will need to save those files and transfer
them to a PC that has a real MS Office. If you are saving the files on a PC that already has MS Office,
it will simplify your life. Then you will work on the real Office. After you are done, you will upload
the finished files using myitlab.
How to Find Information in this document
This document has TOC (table of contents). In addition, it is a searchable document, so you can start
MS Word and search the text with a key word. For example, if you want to know about installation,
you would search on the word installation or install.
Overview of myitlab Operation
This is an online class. There are no office hours for this class. It has advantages and disadvantages.
An advantage is that you can do your work whenever you feel like it, for example at 3AM on Friday.
You will be taught by computer following a step by step procedure given to you. Then you will be
tested by doing on myitlab whatever it asks you.
As an example, myitlab might say, find the paragraph that start with the words: “In the ancient
history...” and after you find the paragraph, indent it 0.75 inches. myitlab program will then evaluate
your performance. You will have several chances to answer the question with no penalty as long as
you finally answer correctly. Furthermore you will have several chances to be able to re-take the exam
with no penalty. The grader will be set up in such way that it will take the best exam as your grade. In
addition you will be in full control of your time, and therefore you will be responsible if you don't get
started early. Nobody will remind you of any due dates. Ultimately, all your work needs to be done by
the end of the course date and that will be enforced. With freedom comes responsibility. (Eleanor
Roosevelt)
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The university teaches a different section of CS4000 class which offers a traditional F2F lecture/lab
format with a teacher present in class to answer questions and help students complete their
assignments. It of course means that you will need to be coming to classes at the time of the class
meetings and not at 3AM on Friday. There the course follows explicit time-line specified in the
syllabus.
To help you determine whether or not you are ready to take an online course you can take a selfassessment test on the following website. The test is attempting to evaluate your learning style and it
attempts to advise you to take the class on line or using conventional F2F setting. In the final analysis,
you make the decision.
http://teachonline.csustan.edu/selfassessment.php
The program had in the past a small number of bugs. It is very likely that you will never see them. It is
possible to get a grade A even with some program bugs present. Furthermore, we will actually set the
grading that it is possible theoretically to obtain more than 100 points to compensate you for the very
rare bugs.
Textbook is Optional
The textbook is optional. If you purchase the paper textbook online it will take few days to arrive via
mail. If you want, you can purchase an e-book version of the textbook which you will get in a jiffy.
You may purchase the textbook at the campus bookstore; the book cost includes the myitlab access
code. Some students say that using the textbook was helpful because it suited their learning style; but
many students have found that the textbook is not necessary for this class and said the training
provided by myitlab website is sufficient. Some students have reported that the assignments on the
website do not match the assignments in the textbook exactly. Note that the myitlab includes in it
lecture notes of the material that you can first read just as you would read paper book.
Purchasing the Access Code for myitlab is mandatory.
Getting Started
Read my Website
Read this “Course Guide” Document and the other documents on my website under the link CS4000.
If you did not read my CS4000 website and this document from beginning to the end three times, you
will very likely make silly mistakes that will cost you hours to solve and then you will find out that the
answer was here all along.
System Requirements
On myitlab homepage click product tab then system requirements.
http://www.myitlab.com/System_Requirements
If your system does not meet all specified system requirements, myitlab will not run on it. Then you
need to either upgrade your computer or you may use the computers in the campus computer labs.
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Installing myitlab on your computer
On the myitlab website find “For Students” and select Install & Launch Video..
Read the whole web page, and follow the links to read all of the information presented there. Be
familiar with the information as these are the tools and instructions you will use to complete the
course.
Make sure you purchase an access code for MS Office.
If you click on “First Day of Class” you will find directions and videos describing
(a ) how to register for myitlab,
(b ) how to run the installation wizard to set your computer up for myitlab,
(c ) how to start using myitlab, and more.
Note that if you use university labs, the computers are already set up for myitlab, so you don’t have to
run the installation wizard on the lab computers.
Problems Installing myitlab on your computer
If you try to use myitlab and run into any computer problems after installing myitlab, click the link
“Home diagnostic toolkit” or contact Pearson student support. This can be done by phone, email, or
chat.
Verify myitlab operational
After you installed and enrolled, test myitlab. You would want to know in the first week if you are
having computer problems. You can test it by taking Word 1A Training activity. If that works, you are
good, if not, you are having computer problems.
Working on Course Assignments in myitlab
Working in Computer Labs
The computer labs already have myitlab installed so you don't want to install myitlab on them.
Types of Assignments
The course has three main types of assignments.
(a) Reading or Video assignment – this is like an e-book that you read to learn something, for example
how to make the MS Word tables. Not graded.
(b) Training assignments – these are activities that are not graded but they teach you by performing
sequence of ministeps.
(c) Exams – these are the activities that you will do and they will be graded.
The Calendar Shows Suggested Due Dates
Look at the little “clock” icons in the myitlab calendar in “Today’s View” or in the “Course Content |
Course Calendar” view. When you click on one of these clock icons, a page displaying the assignments
that are due on that day in the calendar is displayed.
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Note that the calendar dates are only “suggested dates” and not myitlab nor the instructor will check if
you follow the calendar. However at 11:59PM on the last day of course everything that you submitted
will be graded, and what was not submitted will not be graded. Then the computer will compute your
final grade.
Some items on the calendar are “recommended” and others are “required” activities.
Scroll Down to See All Assignments
After clicking on the clock in Calendar, you may get a short or a long list of assignments. Scroll down
to make sure you see all the assignments. For each chapter you will find these assignments that are
graded:
1. Exams,
2. Grader ( form of exam)
Training for Exams
Training Activities
I highly recommend that you watch the (training) video and complete all the training activities. It will
improve your exam scores.
The provided training activities, which are not graded, allow you several attempts to answer question
correctly. Training guides you step-by-step hands-on through each lesson. If you want to skip to the
next question in the training, click on the arrow button in the lower right-hand corner of the myitlab
console at the bottom of the screen.
Using myitlab Teaching Function
If you are training and you do not know how to answer a question you can do the following:
(a) Read the paper book. //Most students do not buy books, so move to step (b).
(b) Watch the myitlab (training) video on line.
(c) Ask myitlab to give you a hint (one step) by clicking on hint button. The function uses both
video and audio.
(d) Ask myitlab to show you the complete process. The “show me” function will show the whole
sequence of steps. The function uses both video and audio.
The lab computers may not have speakers, so in the lab you many bring your own earphones to hear
the audio for the “Hint” and “Show Me”.
Computers are precise
Be careful about following directions in myitlab exams. If myitlab wants one space, it will not take
zero or two. If myitlab wants you to type 29.99, it will not take 29.999. If it wants a rectangle 1 inch by
2 inch, it will accept similar size but not 5 inch by 10 inch.
Your Normal Daily Operation
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How do you work with myitlab? You get up in the morning at 3AM, or 10AM or 5PM. Get a cup of
coffee, from a StarBucks if you are rich, or from the coffee pot if you are not.
Start your computer.
Start browser and go to myitlab.com, then log in the myitlab.
Go to the calendar, and click on the clock where you were last time.
It will show several assignments, some are reading, some are training, and some are exams.
Say you did not do any work in Ch5. You click the clock and out comes list of activities for Ch5. You
start in the beginning and work toward the end. You may finish 3 activities today, so you come back
tomorrow and do the remaining activities.
You do not need to wait until assignments are due. You can go to calendar future dates, click on them
and perform the listed activities. Make sure you cover and submit all activities that are graded. The
professor or myitlab will not tell you anything if you did not follow the suggested schedule.
Sequence of Taking Exams
It is recommended (but not required) to take training in sequence and exams in sequence. However, if
you are stuck on something, you can try to go to the next exam and maybe things will get clarified in
your mind and then you will return to the skipped exam.
What is counted for Final Grade
Activities named exams and projects are graded.
What if I got Bad Grade in Exam
I suggest that you take again the training activity. After training activity you can do the exam again.
You have several tries to retake the exam. myitlab will pick the best score and use that toward your
final grade.
View Submissions
Note that as you pass your cursor over the name of an exam a drop-down list box appears to the right
that contains options. Here you can choose “Open”, “View Grades”, “View Submissions”, or “Send
Message”. Clicking on “View Submissions” allows you to see your completed work and any incorrect
answers. The “View Submissions” procedure is a bit different for Grader assignments.
Retaking Training for a Question You Missed
If you made a mistake in exam in question 7 and 12, you probably want to learn the material specific to
question 7 and 12.
In “View Submissions” any questions you missed will have a red mark in the left column. On the right
side of the missed question you will find a button that allows you to restart the training at the specific
point where it covers the topic. You may have to scroll to the right to see the button. You can use the
above method to re-take a solitary question in the training.
Retaking a questions in an Exam
During exam or training you can make a mistake. You have several tries at each question in each exam
before you lose points for that question.
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Grader Exams
For this type of exam you will be asked to download data files to the local computer and to complete
the assignment there using MS Office. For regular exams up to this point you have been working
within the myitlab simulator program of MS Office. For Grader exams you will be actually using real
MS Office.
You should create on your computer a folder called CS4000 in any place you like (and remember).
Keep all the work of this course in that folder. You may want to create folders in CS4000 called ch5,
ch6, etc. You will be downloading files from myitlab onto the computer and it would help you if you
saved it in the proper chNN folder. However, it is not strictly necessary. I will explain what to do,
assuming you created the folders I suggested. The alternate approach is to save the files on Desktop.
How to Download Grader Files
Assuming you have created already ch1, ch2, folders on your computer. To do Grader-exam, you need
to download starter-files (data and instructions) from myitlab your account. Click on the Chapter
Grader you wish to complete.
Download all the files (data and instructions) individually into proper folder chNN.
How to work on Grader Assignments
You need to have real Office installed. You can install MS Office at home, or you can use school labs.
The specified CS Labs will have proper version of Office installed. Read the instructions and do what
it says.
Saving Work in Progress Grader Assignments
You can save the files on USB, email it to yourself, or keep it on the computer you are working on.
Academic Integrity
Do not “share” project starter or in-progress files. Do not work with any files other than the files you
downloaded from your myitlab account. The computer will know. You and the other student will be
given grade 0 on this work and you and the other student will lose 10 points of the final grade average.
Exam Scoring
Grade Book in myitlab
The computer assigns grades to each exam. The gradebook in myitlab keeps all you grades. There is a
“Final Grade” column which tells you what final grade you have earned at that point in time. The
“Final Grade” column represents your results so far. After you submit all your work, the Final Grade
will be the true grade, subject to “bug compensation” points that I will add to the final grade.
If you submit your exam before its due date, it will be graded immediately by the computer and you
get your feedback. If you submit the exam late (with respect to the recommended due dates on the
calendar), you will not get grade immediately but it may take couple days to process it.
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Bugs Compensation
The myitlab still have some computer problems, although they are extremely rare. To compensate for
various computer problems we will add 4 points to the final average. This will not be seen in your
gradebook.
Communications
As this is an online course, I will not be in the physical lab. (However an assistant program inside
myitlab is always present.) You may contact me via email, but only after you have familiarized
yourself with everything in the Course Guide and the syllabus. See the syllabus for more information.
Professor: Dr. R. Silverman
http://www.cs.csustan.edu/~rrsilver
My email address:
rsilverman@csustan.edu
Since I am receiving emails from many people in order for me to handle the volume, I will ask you to
use certain email format.
Email subject
The subject will have these parts. Any part missing may delay my response to possibly, after the end of
the course if the subject is so messed up that my computer thinks it's a spam. If you did not receive my
response within 48 hours on workdays, you may want to examine the email you sent. If needed resend
with correct subject.
Here is the format to use when you have difficulty with an exam or training exercise.
CS4000; firstName lastName; lecture-section number; assignment; question-number; actual
question.
Ex: My name is Joe Smith; I am in lecture-section 3; the assignment is Word 2A Training; question
number 6; I have a problem with making a footer on the page.
That information will be described into the subject as follows:
CS4000; Joe Smith; section 3; Word 2A Training; question 6; footer problem.
In the body of the email, copy exactly the subject. Then add any other information you need.
Body:
CS4000; Joe Smith; section 3; Word 2A Training; question 6; footer problem
I am trying to insert footer with page numbers. The program is not letting me to do that. I hate
computers. (But keep it clean)
Read csustan.edu email and myitlab Announcements Often
When you login to myitlab you will arrive at the “Today’s View” page. Here you will find notification
of any announcements, messages, new grades, and a calendar. Check for new announcements three
times a week. Also read your csustan.edu email, as this is how I will communicate with the class. You
are responsible for keeping up with all communications in Announcements and your csustan.edu
email.
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Email context
When you are asking a question, it may require several exchanges of emails. Keep the original info in
the email so that I see the info previously discussed. In other words, until the issue is resolved use
reply rather than create new email.
Email format
Every email you send me must have a properly formatted subject line. In order to manage many
emails, I use the email subject to sort your emails. If your subject is correct, I will try to respond in 2448 hours, but sometimes I have too many requests. If you realize that your subject is wrong, resend the
email.
Remember, before you send me an email, read this “Course Guide” document comprehensively, your
question is probably answered in this document.
Class Policies
Final Deadline
All work is due on the last day of the course at 11:59PM. That means that any technical problems that
you tell me on that day will not be resolved. In other words, stay on or ahead of schedule. Solve any
technical problems early.
All work is due on the last day of the course at 11:59PM. That means that any technical problems that
you tell me on that day will not be resolved. In other words, stay on or ahead of schedule. Solve any
technical problems early.
All work is due on the last day of the course at 11:59PM. That means that any technical problems that
you tell me on that day will not be resolved. In other words, stay on or ahead of schedule. Solve any
technical problems early.
Questions
If you have questions:
1. For technical questions such as, the browser does not work in myitlab, or the display is all messed
up, contact myitlab student support.
Go http://www.myitlab.com/support_student.asp
2. For questions on how to use myitlab. (how do I start activity, etc) read information and watch videos
on myitlab student support.
Go http://www.myitlab.com/support_student.asp
Scroll down to the section on First Day of Class. This will give you some videos, as well as written
instructions for registering and using myitlab.
3. For questions on how to, for example, do I make 0.75inch indent in MS Word, this you learn by
taking training in myitlab. That is the whole point of the computer based training such as myitlab.
Known Computer Problems
MyITLab is a very good system. Very rarely it has problems.
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Difficulty Dragging Text
In myitlab in the “Course Content” tab in there is a PDF file in the “CS4000 Information” folder about
the installation of Internet Explorer. Step 6 tells you how to solve the dragging problem. Where you
drop the text you are dragging can make a difference to myitlab, too. Sometimes dropping it
immediately after the last letter in a word will work; sometimes you might have to drop it after the
space that follows the last letter of the work. Experiment with different options. This too is instructive.
Trial and error is a method of learning that is useful in solving all kinds of problems, including
problems you may encounter with computer software.
Difficulty Dragging Graphical Images
Try to be as precise in terms of size and location as you can.
Difficulty with Excel Formulas
Keywords in Excel formulas must be in upper case when typing them in myitlab.
Difficulty Creating Citations
In some of the MS Word assignments you have to create citations. Follow the directions carefully and
review every single character before clicking on the button to complete the citation.
Chapter 5 Grader Step 4, Bypassing Insert Imports Text as a Graphical Image.
A solution to this problem is described at http://support.microsoft.com/kb/973904 . The best
prevention is to not bypass the insert operation.
Do this after install myitlab (client)
Do this. Log out of myitlab. On myitlab home page there is a link called “Home Diagnostic Tool Kit”.
Run the diagnostic and it will report if certain things are not set properly on your computer. Try to fix
those things. It may be easy or hard.
Verify myitlab operational
After you installed and enrolled, test myitlab. You would want to know in the first week if you are
having computer problems. You can test it by taking Word 1A Training activity. If that works, you are
good, if not, you are having computer problems.
Safe Computing
The Internet is a very dangerous place. If you practice unsafe computing, some evil person will poison
your computer. To protect yourself you should do two things (a) backup your data once in a while
(example once a week) so that you can recover at least the data up until certain point of time, and (b)
protect your computer from infection. To protect your computer from infections you have to have AV
software and you also have to be careful what sites you visit. If somebody will send you email “Free
36 inch plasma TV, click here”, you definitely do not click there.
Free Antivirus Software (AV)
Your computer must be protected by antivirus software. As students at CSU Stanislaus you have
access to Sophos, an antivirus program. It is a free program. Visit http://mysophos.csustan.edu and
follow the directions there.
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Pearson Technical Support for Registered Students
There is a Pearson 24/7 Technical Support website available via chat. You’ll find a Support link on the
top right of your screen when logged in. Pearson Technical Support can verify that you found a bug in
the myitlab software and email a certificate as evidence if it is verified, and if it can’t be verified they
may be able to help you solve the problem; but it may take them some time (perhaps days) to find a
solution.
While Technical Support can help with questions about your myitlab configuration they cannot assist
you with general computer problems like viruses or your Internet connectivity. These are issues that
you need to solve on your own. I may not be able to help you with problems on your home computer:
you may need to use the campus computers to avoid falling behind if you experience problems with
your home system. You are in charge of your schedule and you are responsible to deliver projects on
time.
(Based in parts on information from Joe Cash, obtained with permission.)
R. Silverman
14
106756033