Guelph Soccer
Position description for
Customer Service Representative
Report To: Office Coordinator
Purpose of position: To be the first point of contact for the public, volunteers and
members. To provide accurate, up to date information in a friendly and engaging manner.
To facilitate registration in our programs in a timely and efficient manner.
The position will include day, evening and weekend shifts.
Specific Responsibilities:
General
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Assist the Office Coordinator with administrative tasks including, but not
limited to, program registration, the office filing system, office mail system,
club email system, information services, and general office duties.
Carry out the day to day duties of the position in a professional,
knowledgeable and friendly manner.
Carry out special assignments usually relating to seasonal program
expectations and requirements.
Attend all staff meetings and participate in professional development.
Maintain a high level of customer service at all times.
Ensure confidentiality of information at all times.
Administration
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Maintain appropriate levels of office supplies.
Provide administrative support to the Executive Director, Board and Office
Coordinator.
Process applications, forms, and maintain data in accordance with policies and
procedures.
Maintain financial diligence in regards to all financial transactions required of
the role.
Complete and balance daily deposit reports and provide support to the Finance
Manager as required.
Accurately input and update the data for registrations of players, programs and
teams into the registration system.
Actively encourage individuals to volunteer and assist with all record
collection and updates.
Collect applications for police checks for coaches and volunteers.
Update registration and volunteer databases as required.
Assist with duties relating to Dome use bookings and availability requests.
Communication
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Respond to email and telephone communications in a timely, professional,
enthusiastic manner.
Execute appropriate complaint management processes.
Maintain and update club voicemail.
Provide communication of key points and updates to other front desk staff
through use of the Communication Log Book.
Qualifications:
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Minimum Grade 12 education
Proficient in Microsoft Office including Word, Excel, PowerPoint,
Outlook, Internet Explorer.
Must be willing to work flexible hours including nights, weekends and
some seasonal special events.
Demonstrated strong interpersonal, communication and conflict
management skills.
Ability to problem solve and work under time constraints.
First Aid Certification would be an asset.
To apply please submit your resume to our front desk, or email Jane Serafini at
jane.serafini@guelphsoccer.ca