Covenant Hospice, Inc
Blackbaud Professional Services Statement of Work
ATP ID: 527138
March 8, 2016
Statement of Work
1
INTERNET CONSULTING SERVICES
1.1
Blackbaud NetCommunity Grow Overview
Covenant Hospice, Inc has recognized the need for an enhanced online solution including fundraising and
communication tools. Covenant Hospice, Inc engaged Blackbaud to implement Blackbaud NetCommunity
Grow, an online content management, fundraising, and email marketing solution that integrates with The
Raiser’s Edge, Covenant Hospice, Inc’s system of record for constituent data.
1.1.1
Project Overview
The purpose of this project is to successfully implement Blackbaud NetCommunity Grow to facilitate online
giving and to execute an email marketing plan. For purposes of this Scope of Work, ‘Blackbaud’ includes both
Blackbaud, Inc. and its agents or partners.
Project components include the following:





Implement functional tools within Blackbaud NetCommunity Grow.
Develop a 12-month calendar that identifies all milestones, tactics, and responsibilities associated
with the execution of Covenant Hospice, Inc’s email marketing strategy.
Execute four (4) targeted, Blackbaud-defined email campaigns based on criteria and content
provided by Covenant Hospice, Inc.
Provide Covenant Hospice, Inc with ongoing reports, training, and thought leadership to maximize
your success with the NetCommunity Grow solution.
Implement a website content management system (CMS) using Blackbaud design to enhance
administrative work of website and user experience while visiting the website.
Please Note: This Scope of Work is subject to the Blackbaud NetCommunity Scope of Work Assumptions
(v2010.2), which are posted online at http://www.blackbaud.com/sow_assumptions.aspx.
1.1.2
Approach
This implementation consists of three distinct sets of services:
1) The deployment of a website design and functional tools within Blackbaud NetCommunity Grow
2) Assistance publicly launching your Grow website
3) An Email Campaign program to help Covenant Hospice, Inc achieve results for fundraising and
email marketing
1.1.2.1
1.1.2.1.1
Design and System Deployment
Design
As part of this engagement, Blackbaud will provide the following additional design services for Covenant
Hospice, Inc:
 Design Professional
Details and deliverables are discussed below and in Section 1.1.4, Functional Deliverables. The following tasks
will be completed during the Design phase:
Task
BLACKBAUD PROFESSIONAL SERVICES
Description
PROPRIETARY INFORMATION
Responsible
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Statement of Work
Task
Description
Responsible
Blackbaud will provide Covenant Hospice, Inc with a Creative
Worksheet to collect preliminary information about Covenant
Hospice, Inc’s branding, positioning, and other visual design
topics. The Creative Worksheet must be completed and
returned to Blackbaud one week prior to the Visual Design
Session. Following the Visual Design Session (see below), the
Blackbaud visual designer will provide an in-depth Creative
Brief to summarize design findings, recommendations, and
feedback from the Visual Design Session process.
Blackbaud and Covenant Hospice, Inc will hold up to two (2)
remote meetings to discuss design goals and objectives to
determine the direction of the new website design. The
following customer characteristics will be considered and
reviewed during discovery:
 Identity and branding
 Visual design preferences
 Existing style guide and color palette (if applicable)
 Covenant Hospice, Inc’s images and other supplied digital
assets
 Website usability best practices
 Existing website information architecture
Blackbaud will produce design concept(s) in accordance with
the functional deliverables described in Section 1.1.4. If
additional page designs are requested, a time and materials
change order will be required.
Blackbaud and Covenant Hospice, Inc will review the design
concept(s), noting any changes requested by Covenant
Hospice, Inc in the provided Design Feedback Form.
Covenant Hospice,
Inc
Interactive Design Visual Design
Revisions
Design for
WordPress Blog
Blackbaud will revise the design concept based on the results
of the design review. Two rounds of revision are included in
this Scope of Work.
 1 hour discovery call to identify goals and needs
 WordPress template to match NetCommunity Grow site
 News Reader part
 1 hour training on setting up the WordPress blog
Blackbaud
Final Review and
Acceptance
Covenant Hospice, Inc will provide formal acceptance of the
final design.
Covenant Hospice,
Inc
Creative Brief
Interactive Design Visual Design
Sessions
Interactive Design Visual Design
Concept Production
Interactive Design Visual Design
Review
1.1.2.1.2
Blackbaud
Covenant Hospice,
Inc
Blackbaud
Blackbaud
Covenant Hospice,
Inc
Blackbaud
Grow System Deployment
Please refer to the Customer Experience Flow document regarding specific activities that are a part of this
System Deployment.
Blackbaud will deliver the functional areas of Blackbaud NetCommunity Grow built on the specifications of
Blackbaud’s best practices. Refer to the Functional Part Deliverable Details for an outline of specific features to
be implemented. Please also refer to the Customer Experience Flow document for a detailed breakdown of
activities during your System Deployment.
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Statement of Work
Blackbaud and Covenant Hospice, Inc will review the final site to demonstrate that it meets the approved
visual, functional, and technical requirements. Covenant Hospice, Inc will provide formal acceptance of
deliverables to Blackbaud.
1.1.2.2
Site Launch Assistance
At the conclusion of System Deployment, Covenant Hospice, Inc will possess the training and tools to
publically launch their website. During Site Launch Assistance phase, Blackbaud will provide Covenant
Hospice, Inc with regular check-ins as well as consulting and design support, to facilitate this build out and
testing of the new site. Please also refer to the Customer Experience Flow document for a detailed breakdown
of activities during your System Deployment.
1.1.2.3
Email Campaign
Blackbaud designed the Email Campaign to help organizations achieve results through the execution of
targeted eCommunications. The Email Campaign phase enables Covenant Hospice, Inc to implement best
practices for online fundraising and eCommunications, utilizing technology in Blackbaud NetCommunity
Grow and The Raiser’s Edge.
Program Area
Service/Consulting Activities
Discover

Plan

Execute




Conduct a “State of the Union” analysis led by Blackbaud to gather
information about Covenant Hospice, Inc’s existing fundraising, marketing,
and communication efforts; document initial benchmarking statistics; and
identify goals for the upcoming year.
Provide a 12-month program calendar, documenting key events and
initiatives as well as all deadlines, responsibilities, and tactics associated
with the program deliverables.
Email Campaign Execution: Blackbaud will execute Covenant Hospice, Inc’s
email campaign by sending a series of three emails through Blackbaud
NetCommunity.
Email Campaign Analysis led by Blackbaud to review results.
Thought Leadership Webinar focusing on current trends and topics.
Ongoing Education Session focusing on product functionality led by
Blackbaud.
Refer to the Customer Experience Flow document for further details regarding the Email Campaign phase.
1.1.3
Grow Deliverables
1.1.3.1
Functional Deliverables
Blackbaud will deliver the functional areas of Blackbaud NetCommunity Grow built on the specifications of
Blackbaud’s best practices. Changes to these functional areas can be made by the customer after
implementation. Any changes to the functional areas that require assistance from Blackbaud will result in a
change order. Please refer to Section 1.1.4 of this document for details on specific parts that will be
implemented.
Feature
Grow
Website Solution
 Online Donation Form
 Calendar
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Statement of Work
Feature
Grow
 Event Registration
 Supporter Profile area
 eCards
 Directory
 Landing pages
Email Management
Email Templates
 Acknowledgement template
 General one-column template
 eNewsletter template
Integration to The Raiser’s Edge
Reports
NetCommunity Grow
 Email Statistic Reports
The Raiser’s Edge
 Online Activity Dashboards
Design Professional
 Two (2) design concepts
 Two (2) rounds of revisions
 Custom wireframe
 Basic homepage slideshow
 CSS, layout and template build
 Mobile CSS
 Migration of existing content (20 Pages)*
 Targeted content
 Twitter Widget
 Facebook Widget
*Blackbaud will migrate the content from the existing Covenant Hospice, Inc website. Covenant Hospice, Inc will provide a
spreadsheet of pages to be migrated. The content migrated will be in the same format as the existing site. The content styles
will adopt the CSS from the new website. Content Migration does not include the following: Flash, JavaScript, Forms,, or Link
Pages (unless the linked page is listed in the spreadsheet). If the page contains over 3 images or linked documents, more time
maybe required to migrate the page.
Quality Assurance
Blackbaud will conduct a round of Quality Assurance that will include the following activities:
Cross browser testing for design elements in Internet Explorer 7/8/9, Firefox 3.6+, Safari
(latest) and Chrome (latest)
Build accuracy testing to ensure that browser rendering matches the original design
concepts.
Content Management testing to ensure that content can be easily edited and updated
where appropriate.
Scope Check to ensure that all scoped tasks, activities and deliverables have been met.
Mobile Optimization Package


Blackbaud will provide a Design Checklist to allow Covenant Hospice, Inc to select their
desired color and font choices.
Covenant Hospice, Inc will be responsible for providing the logo file in a vector format
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Statement of Work
Feature




Grow
such as Adobe Illustrator (.ai) or EPS.
Blackbaud will build two layouts: one mobile landing layout and one mobile internal
layout.
Blackbaud will build 7 task based pages that will include one or more of the associated
NetCommunity parts (see below for task options).
Blackbaud will build one landing page with a vertical menu for the user to navigate
between the 7 task based pages.
Blackbaud will conduct a training session to demonstrate how to utilize the mobile
layouts for all desktop pages.
Task Page Options: Covenant Hospice, Inc may choose seven (7) of twelve (12) tasks.
 About Us (Content)
 News (Content, RSS Feed)
 Upcoming Events – (Content, Event Highlights)
 Contact Us – (Content)
 Find Us/Directions – (Content, Possible Map Embed)
 Media – (Content, Video Embed)
 Join/Login – (Login/Register Part)
 Manage Profile* – (Profile)
 Register for an Event – (Content, Event Registration)
 Support/Donate – (Content, Donation Form)
 Directory – (Content and Directory)
 Blog – (Content, Blog)
*Manage Profile task requires the Join/Login task.
**Mobile Transaction Form Disclaimer
 Mobile Giving, either through a Donation Form, Event Registration Form, or Payment Part is
designed to be a straight forward process, allowing for minimal user input in order to make a
quick donation through a mobile device. As a result, certain options that would otherwise be
available on desktop giving forms are not available on their mobile counterparts.
 Current features that are not supported via mobile giving forms:
o Recurring Gifts – if recurring gifts are desired, a link redirecting the user to the
desktop version of the site will be needed
o Multiple Designations – if this feature is required, it is recommended multiple
donation forms linked to a single Payment Part be utilized.
o reCAPTCHA
o eCards
Flickr Widget
Homepage Slideshow – Basic
1.1.3.2
Program Deliverables
Blackbaud will provide Covenant Hospice, Inc strategic and tactical services around email marketing that are
designed to help Covenant Hospice, Inc maximize their online investment. Deliverables will be scheduled as
listed below for the term of the contract.
Grow Program Deliverable*
One-on-One Email Campaign Planning & Review Session
Quarterly Email Campaign Execution for 12 months
Quarterly Campaign Analysis & Benchmark Report for 12 Months
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Statement of Work
Grow Program Deliverable*
Quarterly Thought Leadership Webinars
Ongoing Training
Quarterly Grow Program deliverables are pre-set and scheduled by Blackbaud in partnership with Covenant
Hospice, Inc. An implementation schedule will be created at the time of project kick-off. Further, a 12-month
email campaign calendar will be furnished prior to the first quarterly campaign. Covenant Hospice, Inc is
responsible for providing resources to participate in NetCommunity Grow program events/activities. If
Covenant Hospice, Inc opts not to participate or misses a deadline for a specific NetCommunity Grow
program deliverable, then Covenant Hospice, Inc forfeits the deliverable. Blackbaud is not accountable for a
missed deliverable on behalf of Covenant Hospice, Inc.
1.1.3.3
Usage Allowances
The subscription fee for Blackbaud NetCommunity Grow covers the standard allowances as listed below.
Functional Area
Standard Allowance
Number of forms (donation or event registration)
Number of landing pages
Number of emails sent annually
Unlimited
Unlimited
500,000
SSL Certificates
Up to 3
Calls to Blackbaud Support
Unlimited
1.1.3.4
Additional Allowance
N/A
N/A
Scaling based on number of
emails sent (additional annual
cost):
 1,500,000 - $3,800
 2,500,000 - $5,500
 1,500,000 Additional - $1,750
$250 one time setup fee per
additional SSL
Licensing and System Access
In order to facilitate the email campaign, benchmarking work, and campaign reports, Covenant Hospice, Inc
agrees to allow Blackbaud access to their Blackbaud applications, including NetCommunity Grow and The
Raiser’s Edge. Blackbaud will deliver services associated with the email campaign program included with
Blackbaud NetCommunity Grow. If split hosted, a connection to The Raiser’s Edge system via Terminal
Services or a workstation connected to a server with a broadband Internet connection is required. By agreeing
to this Scope of Work, Covenant Hospice, Inc certifies that Blackbaud may extract, analyze, and publish
campaign performance results. Covenant Hospice, Inc is expected to perform regular back-ups of The
Raiser’s Edge database and test those back-ups so that irreparable data loss is not suffered should anything
happen to the production database.
1.1.4
Functional Part Deliverable Details
The following section indicates the specific Blackbaud NetCommunity Grow parts and design elements that
will be built, configured, styled, and enabled by Blackbaud during this project.
Grow Deliverables
Deliverable
Design Elements
Layouts
Templates
BLACKBAUD PROFESSIONAL SERVICES
Quantity
Up to 3
Up to 6
Notes/Description
Overall site layout/wireframe
Design of site sections
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Statement of Work
Grow Deliverables
Cascading Style Sheets
1
Set up by Blackbaud for overall font type, size and color, table
format, color schemes, etc.
Functional Parts
User Login Form
1
Login screen. Add on functionality for forgotten id/passwords
and new user registration.
Text part providing the user’s forgotten login information.
Text part to welcome user after registration.
Allows users to change their passwords.
Password Reminder Form
New User Registration Form
Change User ID/Password
Form
User Profile Form
1
1
1
User Profile Display
2
Transaction Manager
1
User Email Preferences Form
Privacy Policy
1
1
Quick Search Part
1
Donation Form
1
Event Registration Form
1
Calendar
1
Calendar Highlights
1
Directory Part
1
eCards Part
1
Common Form
1
BLACKBAUD PROFESSIONAL SERVICES
1
Constituent information is displayed from queries and/or
business rules within The Raiser's Edge; admin selects what is
viewable and editable from record; user updates and marks
fields private, as applicable.
Text part set up in table format for review of personal
information and/or publicly available information on a user; link
through to form before Profile Updates and/or from Directory
search/display.
Create and display a giving history for donors. Combine offline
data from donor records in The Raiser’s Edge with any
pending online transactions that you have not processed.
Provides user opt-in and opt-out options for mass email.
Displays organization’s privacy policy and linked within all email
messages.
Provides a text box with a search button that appears on the
page for website users to search for information.
Create donation page(s) suited to giving history, interest(s), or
user login. Can include direct debit, pledges, recurring giving,
corporate gifts, and tribute/memorial gifts.
Requires RE:Events. Allows users to register one or multiple
attendees for events displayed from The Raiser's Edge
depending on event setup.
Add a calendar of events to your site. Users have the ability to
add, edit, and delete calendar events with appropriate rights.
Display short descriptions of upcoming or prior events on any
web page.
Create directories based on The Raiser's Edge fields;
searchable/displayed fields customized for type of directory.
Customer may deploy an eCard option (customer provided
design).
Blackbaud will provide 2 (two) pre-built forms:
 Email sign up
 Contact Us
Blackbaud will train Covenant Hospice, Inc on the common form
functionality
Blackbaud will implement the Documents functionality as part of
the Common Form set up
Blackbaud will style the common form display part for use within
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Statement of Work
Grow Deliverables
Formatted Text and Images
ShareThis*
TBD
1
Discussion Group
1
Poll
1
Survey
1
News Reader
1
Documents
1
Personal Notes
1
Job Board
1
Weblog
1
Email Reports
Online Activity Dashboard
2
6
1.1.5
Blackbaud NetCommunity Grow
Added as needed for images, text, and placeholders.
ShareThis helps you increase your socially-referred traffic
enabling “email to a friend” and social bookmarking.
Create an electronic bulletin board for interactive discussion by
your website users.
Create and publish single question polls on your website and
display the graphical representation of your poll results.
Create surveys, view a summary of responses, view response
details, clear responses, and refresh the survey results.
XML-based formats for distributing and aggregating web
content (such as news headlines).
Users may upload documents of interest, meeting minutes,
publications, etc. based on customer specifications.
*Please note that this part has file size limitation of 4096 kb.
Users can manage their personal notes, including the ability for
a user to add, edit, or delete a personal note on his/her record.
Enables an area on your website where users can post job
openings and search for available jobs.
Create a “blog” that can be updated by members of your online
community, and to publish information in a format compatible
with commercial news readers.
Set up of email reports (email revenue summary, email activity).
Set up of online activity dashboards in The Raiser’s Edge
focusing on online giving and email marketing. (Average Online
Gift, Total Online Donations, email Open Rates and Click
Throughs).
Design Package Deliverable Details
The following section provides further detail on the specific Blackbaud NetCommunity Grow additional
design package(s) added to this project.

Social Strategy Package
–
–
–
–
–
–
–
–
Analyze Covenant Hospice, Inc. current social activity, social media policy and staff
roles/involvement
Social Media training – how often to tweet, post, blog, tips and tricks for each; how to monitor
your brand through social channels
Basic Keyword recommendations for social monitoring
Social Monitoring)
Add share this/add this to Covenant Hospice, Inc. site
Add Social Confirmation Button to two transaction confirmation pages
Website performance analysis
Engagement summary of info provided and documentation of what was done
Twitter Widget*
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Statement of Work
Summary
Allows Covenant Hospice, Inc to integrate features of the third-party social networking site, Twitter, into their
website. Covenant Hospice, Inc can display updates from their Twitter account onto their website using this
widget.
Features
 Incorporates the use of the official Twitter widget
 Displays the latest tweets from a Twitter username or tweets from a Twitter search on Covenant
Hospice, Inc’s website
Facebook Widget*
Summary
Allows Covenant Hospice, Inc to integrate features of the third-party social networking site, Facebook, into
their website. Covenant Hospice, Inc can attract and gain “likes” from their own website using this widget,
which embeds the official Facebook “Like Box” social plug-in.
Features
 Allows users to see how many people “like” the customer’s Facebook page, as well as which of their
friends “like” it
 Displays profile thumbnail images of people who “like” the Facebook page
 Can allow users to read a stream of recent posts from the Facebook page (optional)
 Allows users to “like” the Facebook page with one click, without visiting the Facebook website.
Social Confirmation Widget
Summary
The Twitter and Facebook share buttons allow a user to Tweet a preconfigured message, or share your
website address in a Facebook update directly from a confirmation page. Blackbaud will build Twitter and
Facebook buttons into the custom confirmation page of up to three (3) transactional forms. Time has been
included to consult around which confirmation pages to choose.
Note: Covenant Hospice, Inc will provide the default text that will be prepopulated in the user's Tweet
message.
Flickr Widget*
Summary
Allows Covenant Hospice, Inc to integrate features of the third-party photo gallery site, Flickr, into their
website. Covenant Hospice, Inc can display up to 20 of the latest images from an existing Flickr account.
Features
 Displays thumbnail size images from the public feed of a Flickr account on Covenant Hospice, Inc’s
website.
 Can integrate a lightbox overlay to view a larger version of the images when clicked by the user.
 Can show up to, but no more than, 20 thumbnails of the most recent Flickr photos from a single
Flickr account.
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Statement of Work
NOTE: This widget is meant for basic Flickr integration. Additional options than described above may add
hours to this project.
Homepage Slideshow – Basic
Summary
The Basic Slideshow provides an improved presentation style for home and landing page banner areas.
While displaying only one frame at a time, the slideshow can contain multiple formatted content frames that
cross fade from one to another at specified intervals. Additionally, frames can be advanced using basic
forward and reverse navigation.
Features
The features and functionality of the slideshow are as follows:
 Image title or caption
 Cross-fade transition effect
 Optional basic navigation to advance slides forward or backward
*Technical Assumptions
1) Customizations may include implementation of one or more third-party tools. Therefore, any changes to
the functionality of the third-party tool(s) may result in decreased functionality of the customization.
Blackbaud is not responsible for any customizations that become non-functional as a result of the thirdparty application changes.
2) There may be limitations set forth by the third-party applications regarding the frequency of access to
their tools. Any rate limiting enforced by the third-party applications for calls made to their servers would
be applicable to the customization.
1.2
Blackbaud Friends Asking Friends Overview
As the original peer-to-peer fundraising solution, Blackbaud Friends Asking Friends® has supported more than
37,000 events and helped 14 million individuals (and counting) raise over $1.5 billion online. With innovative
fundraising tools, built-in mobile-ready online giving pages, social media capabilities, and unmatched
resources for event management and reporting, Friends Asking Friends empowers organizations to reach new
levels of online fundraising success.
1.2.1
Project Overview
The purpose of this project is to successfully implement one (1) standard Friends Asking Friends website in
Blackbaud Sphere to facilitate peer-to-peer fundraising.
Project components include the following:


Implement one (1) peer-to-peer fundraising website using Blackbaud best practice design for event
information, online registration, and personal or team fundraising pages.
Provide Covenant Hospice, Inc with training for event administrators.
Please Note: This Scope of Work is subject to the Blackbaud Sphere Scope of Work Assumptions (v2010.1),
which are posted online at http://www.blackbaud.com/sow_assumptions.aspx.
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Statement of Work
1.3
Project Implementation
This project involves the deployment of a website design and functional tools within Blackbaud Sphere
Friends Asking Friends for a peer-to-peer fundraising website.
Project Implementation
Phase
Prepare
Purpose
Blackbaud will work with Covenant
Hospice, Inc to plan the project
implementation.
Configure
Blackbaud consultant will work with
Covenant Hospice, Inc to setup
Blackbaud Sphere Friends Asking
Friends website.







Design
Blackbaud will apply the design for
Blackbaud Sphere Friends Asking
Friends website.
Training
Blackbaud will provide training for
organizations to maximize use of
Blackbaud Sphere Friends Asking
Friends.
Launch
Blackbaud will assist Covenant
Hospice, Inc in making the
Blackbaud Sphere Friends Asking
Friends website live.
Overview of Tasks
Hold project kick-off call
Friends Asking Friends checklist
Review graphics guide
Review feature guide
Configure Covenant Hospice, Inc’s account within
Blackbaud Sphere
Set up website features according to Covenant
Hospice, Inc’s requirements as defined in the
Prepare phase.
For Canadian customers, configure receipts to meet
governmental requirements.
See Section 3 for deliverables associated with these
tasks.
 Discuss branding and design plans
 Discuss graphics for Friends Asking Friends
website
 Blackbaud Designer will insert graphics and logo
into best practice design chosen by Covenant
Hospice, Inc
 Blackbaud consultant will train the organization on
the topics of bookkeeping, reporting, and event
management in Friends Asking Friends.
 Covenant Hospice, Inc will have access to ondemand training for Blackbaud Sphere Friends
Asking Friends.
 Link Blackbaud Sphere Friends Asking Friends
website to Covenant Hospice, Inc website
 Update Friends Asking Friends website to Active
status in order to clear out test data and accept live
online transactions
 Covenant Hospice, Inc will provide formal
acceptance of deliverables to Blackbaud.
Refer to the Customer Experience Guide document for further details regarding implementation meetings and
key activities.
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Statement of Work
1.4
Friends Asking Friends Deliverables
1.4.1
Design and Functional Deliverables
Blackbaud will deliver the functional and design areas of Blackbaud Sphere Friends Asking Friends.
Changes to these functional areas can be made by the customer after implementation. Any changes to the
functional areas that require assistance from Blackbaud will result in a change order.
Deliverable
Friends Asking
Friends
Implement one (1) Blackbaud Sphere Friends Asking Friends website.
Including the following features:
 Personal and team fundraising pages
 Personal and team fundraising management tools
 Event Information
 Event text
 Event schedule
 One (1) registration form
 Registration fee structure
 Up to three (3) sponsors
 One (1) donation form
 One (1) standard email template for participants
 Credits and Debits
Covenant Hospice, Inc will choose from one (1) of seven (7) design templates to use
for peer-to-peer fundraising website. Blackbaud will then build design chosen by
Covenant Hospice, Inc for peer-to-peer fundraising website.
Event main page implementation will reflect Covenant Hospice, Inc’s general brand
and color palette, and Covenant Hospice, Inc logo will be placed in the design.
Please refer to the Customer Flow document to see samples of the best practices
designs.
Social media links to Covenant Hospice, Inc’s Facebook, Twitter, and YouTube
accounts
Canadian customers, create one (1) PDF tax receipt to meet governmental
requirements:
 PDF tax receipt created for event
 Assign default fields for the account, including making sure that the
Province and Country fields are set to:
 Active
 Required
 Have proper defaults
 Update address fields on event form to set Province and Country fields as
required
 Default country value will be set to CA (Canada)
On-demand event fundraising training
Blackbaud Sphere Friends Asking Friends feature description guide
Blackbaud Sphere Friends Asking Friends tips and tricks guide
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Statement of Work
1.5
Friends Asking Friends Assumptions
This implementation of Blackbaud Sphere Friends Asking Friends is based on the following assumptions as
outlined in the table below.
Assumptions


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Friends Asking Friends
Friends Asking Friends website will be in English language only
Website supported browsers include the following: Internet Explorer 6, 7 and 8, Mozilla Firefox 3,
Safari 5
Friends Asking Friends standard reports meet reporting requirements
Integration to The Raiser’s Edge or other database is not included in this implementation
Please Note: This Scope of Work is subject to the Blackbaud Sphere Scope of Work Assumptions (v2010.1),
which are posted online at http://www.blackbaud.com/sow_assumptions.aspx.
*Client wishes to maintain existing split-hosted configuration
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Statement of Work
2
FEES AND BILLING
2.1
Estimated Budget
The fees and billing for the Statement of Work described in this document are described in the following table:
Consulting Services Estimated Budget
Service Description
Hours
Rate
Design Professional
N/A
$26,250
Common Form
N/A
$1,175
Flickr Widget
N/A
$700
Interactive Designer
56
$175/hr
Project Coordinator
10
$150/hr
Blackbaud Sphere Friends Asking Friends
N/A
$1,750
2.2
Fee
$26,250
$1,175
$700
$9,800
$1,500
$1,750
Billing Terms
FP
FP
FP
T&M
T&M
FP-100%
Billing Terms
The billing terms referenced in the billing terms column of the Consulting Services Estimated Budget table are
described in the following paragraphs.
T&M
The professional services described here are provided on a time-and-materials (T&M) basis
only.
The estimate(s) cited above represents an estimate only and does not reflect any binding
obligation for Blackbaud to complete those services within the estimated time or cost. Any
required changes to the estimates will be processed with approval as defined in the Change
Order section of this agreement.
FP
FP-100%
Upon signing and returning the Agreement to Purchase, Blackbaud shall invoice Covenant
Hospice, Inc for services rendered based on the number of hours expended by Blackbaud.
The services described here are billed on a fixed price basis. An invoice for one hundred
percent (100%) of the total will be generated upon completion of the engagement. These
fees do not include any travel-related expenses.
The services described here are billed on a fixed price basis. An invoice for one hundred
percent (100%) of the total will be generated upon the execution of the Agreement to
Purchase. These fees do not include any travel-related expenses.
In addition to the aforementioned, please refer to Section 3 of the Master Software and Services Agreement
entitled “Fees, Expenses and Payment”. Any applicable travel expenses will be invoiced separately.
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Statement of Work
3
APPENDIX: OPERATING GUIDELINES AND GENERAL ASSUMPTIONS
3.1
Change Orders
Blackbaud will not perform services identified by either party as outside this Statement of Work without the
following procedure:
 The Blackbaud Consultant will provide a Change Order documenting the scope change; additional
resources required; changes to the work plan, including due dates, if applicable; and additional
estimated time and fees, if applicable.
 Blackbaud will perform the additional services after receiving formal authorization. Formal
authorization constitutes Covenant Hospice, Inc Project Manager’s written acceptance of, and
agreement to pay Blackbaud for, any additional services requested and set forth in the Change Order.
Both Covenant Hospice, Inc and Blackbaud must properly execute the Change Order before any resources will
be requested or assigned to the task(s) or any services will be performed.
Any properly executed Change Order is subject to the terms of this Statement of Work.
3.2
Deliverable Acceptance
Deliverables will be considered accepted by Covenant Hospice, Inc unless Blackbaud receives written
notification from Covenant Hospice, Inc of errors within ten (10) business days of receipt. If Blackbaud receives
written notification of errors within ten (10) business days after receipt of the deliverable, Blackbaud will
address reported errors in a revised deliverable. Covenant Hospice, Inc will then have an additional ten (10)
business days to report that all errors have been resolved by the revised deliverable.
If Blackbaud does not receive written notification of unresolved errors, the deliverable will be considered
accepted by Covenant Hospice, Inc.
3.3
Expiration of Statement of Work
If, (i) within one year of execution of the Statement of Work, Covenant Hospice, Inc has not scheduled any
work to be performed, or (ii) if Covenant Hospice, Inc has scheduled work to be performed, but due to
unavailability of Covenant Hospice, Inc such work has not commenced within six (6) months of being
scheduled, the Statement of Work will be deemed to be terminated by Covenant Hospice, Inc and any fees
paid by Covenant Hospice, Inc in connection with this Statement of Work shall be retained by Blackbaud and
applied toward a cancellation fee.
3.4
Cancellation Policy
3.4.1
Fixed Price Services
Cancellations or postponements of a scheduled Fixed Price (FP) professional service may be made with no
penalty if cancelled or postponed 10 or more business days before the start of the service. Cancellations or
postponements of less than 10 business days follow the policy below:
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Statement of Work
Cancelled/ Postponed
6-9 business days prior
0-5 business days prior
3.4.2
Cancellation Fee
$500
$1000
Time and Materials Services
Cancellations or postponements of a scheduled Time and Materials (T&M) professional service may be made
with no penalty if cancelled or postponed 20 or more business days before the start of the service.
Cancellations or postponements of less than 20 business days follow the policy below:
Cancelled/ Postponed
6-19 business days prior
0-5 business days prior
3.5
Percent of Scheduled Service Assessed
25%
50%
General Assumptions
Blackbaud assumes the following when performing the professional services described in this document:
1. If professional services are performed on-site, the Blackbaud representative will perform work during
the days of Monday through Friday.
2. If services are being performed remotely, Blackbaud assumes client will have Internet connectivity from
database server and workstations. Blackbaud further assumes that consultant performing work will be
granted full security access to database server and workstations as necessary to complete this
Statement of Work.
3. Covenant Hospice, Inc will ensure that the specialized expertise for the hardware platform, third-party
database and network administration is available on an as-needed basis to support installation and ongoing activities throughout the engagement.
4. Unless Blackbaud Application Hosting Services are included in the project, system, server and
workstation backups are the responsibility of Covenant Hospice, Inc. This includes the development
and implementation of the system backups and recovery programs. Covenant Hospice, Inc
understands the detailed System Recommendations for the software application and database located
on the Blackbaud website: http://www.blackbaud.com/products/system/requirements.aspx.
5. If applicable, Covenant Hospice, Inc understands the detailed Blackbaud Application Hosting Services
system requirements located on the Blackbaud website for the software application and database:
https://www.blackbaud.com/files/sysreqs/hostingreqs.pdf.
6. All written materials provided with this engagement supplement, but do not replace, the Blackbaud
software documentation and are subject to the terms and conditions of the Master Software and
Services Agreement. Customer should consult the standard online user documentation for information
regarding product processes, features, functions and requirements.
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