SUKHENDU SAHA
Mobile: +91 – 9830886096; Phone: +91 – 33 - 24961536
E-Mail: sukhendu_s@rediffmail.com/ sukhendu.saha@gmail.com
Seeking assignments in Administration / Customer Support Operations with a reputed organisation
PROFESSIONAL PROFILE
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A result-oriented professional around 18+ years of experience in Information Technology & Telecom operation Field
with expertise in Branch Administration, Business Development, HR Related function & Partner Management (Service
Channel).
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Presently designated as AGM – Service with GEE PEE INFOTECH PVT. LTD.
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Experience in setting up & managing Wide Area Networks & administering Network Devices.
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Adept at mapping client’s requirements, custom designing solutions & troubleshooting for complex information
Network management.
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Insightful knowledge in Server Management, Network Planning & Implementation (LAN, WAN), site commissioning,
configuration of CISCO Routers, Switches, Modems, VSAT, Antivirus etc.
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Extending high-end technical support and ensuring high customer satisfaction levels through prompt revert to their
problems.
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Excellent communication & interpersonal skills with proven abilities in resolving networking related issues.
AREAS OF EXPERTISE
Networking
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Managing the overall administration of LAN & VPN system involving design of network layouts, configuration &
maintenance of application servers and databases.
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Configuring switches, hubs, CISCO Routers, modems and other networking devices.
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Installing and maintaining network and data communication hardware and software environment.
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Planning, designing, installing and configuring & upgrading LAN, Linux, UNIX, as per organisational requirements,
governed by communication protocols.
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Troubleshooting all networking problems to ensure minimum downtime and maximum availability of network.
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Establishing and configuring VPN, Leased Line and ISDN services.
Systems Administration
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Overseeing installation of OS, RDBMS and application software, deployment of servers, disk quota management and
distributed file systems, network etc and monitoring the same.
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Designing Backup Strategy & ensuring scheduled / unscheduled backups as per the backup plan.
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Installing, configuring and maintaining Operating Systems, Application Software, Anti-Viruses & Hardware.
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Devising strategies for Disaster Recovery Management, including planning and designing servers for back up and
recovery of server / database information.
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Project planning, scoping, activity sequencing/ estimation, tracking and development of contingency plans to meet
cost and time over-runs.
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Mapping client/business requirements and providing customized networking solutions, finalising product specifications
and selecting appropriate techniques.
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Interacting with team members and participating in periodic project progress review meetings to ensure that specified
time and cost parameters are being met.
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Troubleshooting problems & meeting deadlines and TAT without compromising quality norms and adhering to SLA.
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Troubleshooting problems pertaining to Performance Tuning, Network Administration, Application Conflicts and System
Bugs.
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Providing Delivery Management & Post Implementation support.
Project Execution
Technical / Customer Support
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Understanding & co-ordinating client’s needs / enhancements, customisation, software-related issues, provide
solutions in adherence to delivery schedules.
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Disaster Recovery, Domain Management, Active Directory Mgt. & Storage Management.
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Addressing queries regarding the Information System / Software & extending onsite support to the clients including
maintenance of hardware / software.
Installation & Commissioning
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Supervising installation and commissioning of Equipments, followed by trial runs.
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Identifying project bottlenecks and undertaking corrective measures.
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Ensuring effective site management and discipline to ensure safe & timely execution of the projects.
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Overseeing the installation and commissioning of equipment, followed by plant trial runs meeting targeted
performance / quality & quantity parameters and thereafter handing over of the plant.
ORGANISATIONAL EXPERIENCE
Apr.’09 – till date
GEE PEE INFOTECH PVT. LTD., Kolkata
AGM – SERVICE (India)
Significant Highlights:
 Looking after all India Service operation for GEE PEE Mobile.
 Taking care of new ASC appointment, successful running of ASCs’ in each & every
states, close monitoring towards every ASCs’ through respective State In-charges.
 Taken care of CSAT of Distis, C&F, SS & as well as Retailers.
 Visiting all the locations for audits, technical guidance, and advice about the
areas where correctiveness are required based on the service guidelines.
 MSL management at Channel locations & for H.O. repair factory.
 New product pre & post launch activities.
 Training towards sales & service channels on quarterly basis.
 Also looking after Repair factory Division at H.O.
 And as well as Product health check-up division.
 Taken care of revenue vs. expenses at PAN INDIA.
 Procurement of spare part, Distribution of its through Central Warehouse at
Kolkata is also included in my KRA.
 We are managing our PAN INDIA Service Operation through online CRM and total back
end implementation is taken care by me.
Summary of my present profile is to taken care of end to end service and post sales
support operation all across India.
Sep’06 – till date
RT Outsourcing Services Ltd., New Delhi
Partner Manager - East
Significant Highlights:
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Supervising the Partner Management in East along with the compliances (Service & Process) as per SLAs’ of OEM
customer.
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Executed 16 IT & Telecom Projects like Display Device (IBM, HP, AOC, Acer etc.), PCs’ & Laptop (Acer/Toshiba/HP)
and Telecom (Sony Ericsson, HTC, Huawei - TATA/Reliance, Micromax, Voxtel) & IT Projects (AMC, Asset collection,
Pre-AMC etc.)
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Interacted with almost 50 Partners in entire east (developed 34 partners since joining).
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Visited all the locations for audits, technical guidance, and advice about the areas where correctiveness required as
per Oems’ requirement.
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Coordinated with OEM customers like Sony Ericsson, IBM, HP, AOC, Lenovo & Acer for newly implemented process.
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Provided assistance to the MIS team to prepare MIS & Budget.
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Conducted Technical & Process Training for partners to increase knowledge base & adherence.
Worked on WinNT 4.0 WS and WINDOWSNT 4.0 (WorkStation, Server) and Novell Mixed Environment, SQL Server,
Oracle Server & Customized Softwares.
Developed and supplied Router, ISDN & LEASE LINE MODEM, Dial-up, ISDN and Lease Line for Companies Like C
Mackertich, VCK Shares, etc.
Gained exposure of Hosiery House (Running Novell Netware) - Viswanath Hosiery (LUX) & WIN NT4.0 and Novell
Mixed Environment - JGI.
Worked with Newspaper House like The Business Standard & G.L. Publication (Guwahati).
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Handled major Customers like SEBI, ZEE, BJM, Kotak Bank/Securities/Life Insurance, Birla Sun Life Asset
Management Co. Ltd./Insurance, South Point School and its Associates, Exel India Pvt. Ltd., Patel Roadways &
Transport, West Bank Hospital, Amrit Feeds Ltd., Impact Project (JU), Sri Vasavi Industries Ltd., Tata AIG group and
many more Medium, Small Organisations and as well as SOHO Segments with 15 Engineers, including 6 FMS
Engineers.
Completed the job of Wireless Broadband of Sify with D-Link Router Connectivity for Sharing of Internet and Mail for
Zee Telefilm along with Structured Cabling Job.
Another big job was BIT –Kolkata Ext. Centre. There is a total of 150 Computers- which has to be put into the
Network with Structured Cabling with implementation of Win2K Advance Server and all the students’ project will be
saved into the server.
Developed new business like lift the order from GeePee Mobile for East & North East Support
Every location has certified Engineers and Coordinators for all the IT & Telecom projects.
Supported Partners & RT own centre to earn revenue bypassing the so called process.
Nominated as Best Partner Manager amongst 4 regions.
Oct’05 – Aug’06
Sysnet Global Technologies Pvt. Ltd., New Delhi
Branch Manager -EAST
Significant Highlights:
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Administered the total AMC business volume of 20 Lacs and Monthly Sales of 5 Lacs.
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Lead a team of 5 Engineers, 1 Coordinator & 1 Office Boy.
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Handled Orissa branch in terms of Business Support and Tech Support.
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Executed Business Development, Administration, HR related activities & escalated Level 3 support from Level 2
Engineers.
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Distinction of increasing business profit from 8 Lacs to 20 Lacs with cordiantion of employees within 11 months.
Feb’04 – Sep’05
Inforace Solutions Pvt. Ltd., Kolkata
Manager - Customer Support
Significant Highlights:
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Spearheaded the Maintenance Dept. with a team of 18 Engineers (including Senior, Junior & FMS Engineers).
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Prepared the Monthly Reports for Mumbai Counter Part.
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Attended the Industrial Training as a Trainer organized by Impact Project, Jadavpur University.
Jun’02 – Jan’04
Computech International Ltd., Kolkata
Sr. Manager - Customer Support
Significant Highlights:
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Provided support to Sister concerns, Dealers, Resellers & End-users & Pre & Post Sales support to the Customer.
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Handled Assembling & Servicing of various kinds of Refurbished & New PCs’ as per the client’s need.
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Managed Installation, Troubleshooting of Network & Standalone PCs, Printers, Scanners & other Peripherals Support
on different environment.
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Maintained Account related to Customer Database and others related jobs to smooth running of Organization.
Jan’98 – May’02
SysComp Impex Pvt. Ltd., Kolkata
Manager - Customer Service
Significant Highlights:
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Spearheaded total Maintenance Dept. with a team of 10 Engineers.
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Attended sales calls and maintained the execution of Annual Maintenance Contract on renewal basis.
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Executed Administrative jobs like Sales & Purchase, Logistics, Stores, Inventory Control and others related to smooth
running of Organisation.
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Managed the Assembling Division of SysComp Brand of Computer Systems.
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Handled PCs on Diff. Application Software and Compatible Hardware Support, Internet server, Mail Server, Windows
NT 4.0 & 2000 Server, Work Station, Various Printer(s) and other devices Installation, Configuration, Troubleshooting
and Critical & Important Clients.
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Imparted training to students of SysComp Hardware and Networking Training Center.
PREVIOUS EMPLOYMENT
Jan’97 – Dec’97
Bard Roy Infotech Pvt. Ltd., Kolkata
Sr. Customer Support Executive
Jan’96 – Dec’96
Communications & Networking, Kolkata
Senior Customer Service Engineer
Jan’95 – Dec’95
Compu Data Systems, Kolkata
Customer Service Engineer
Dec’93 – Dec’94
Lohia Jute Press Pvt. Ltd., Kolkata
Field Manager - Technical Support
KEY PROJECTS HANDLED
Client
Scope
:
:
Marks Super Market (Departmental Stores), Kolkata, 1996
Implemented Novell 2.2 with non-dedicated server & configured Printers into the Network
Environment with Cabling Jobs.
Client
Scope
:
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KitPly Industries Ltd., Kolkata, 1996
Re-established Novell 3.11 Server with Client Installation & with printers’ setting up into the
environment.
Client
Scope
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South Eastern Railway, Kolkata, 1997
Installed and configured New Systems, Printers into their present environment.
Client
Scope
:
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Andaman Timber, Kolkata, 1997
Implemented Network in Novell 3.12 Environment.
Client
Scope
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All India Institute of Hygiene & Health, Kolkata- 1997
Implemented WinNT3.51 with HCL Server and Desktops along with setting up of Xerox Color
Laser & DeskJet printers.
Client
Scope
:
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Orissa Sponge Iron Ltd., Kolkata- 1997
Implemented Novell 4.11 Server with HP Net30 Server along with Remote Client Installation
in 30 Nodes.
Client
Scope
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Calcutta State Transport Corporation, Kolkata - 1999-2002
Y2k Compliancy & Fresh Installation Of SCO UNIX Server Software with New Hardware
Server Installation, Data Backup from Old Server, Establish the Network with Specialix Card,
VT100 Terminal, Configure Printers and above all Support towards all these setup etc.
Client
Scope
:
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G.D Pharmaceuticals, Kolkata, Amtala, Gaziabad 2000-2002
Installed and maintained Novell4.11 Server
Client
Scope
:
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Calcutta Stock Exchange Association and Their Brokers
Installed 33 computers in the Stock Exchange in Windows NT4.0 Workstation Environment.
Certifications / Training
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Intel Server Integration Training – Online Test Certificate (Year-2002)
Completed NCIP Course from Tulec, Kolkata (Year-1998)
Completed CNE Course from Datapro, Kolkata (Year-1996)
P.G.Diploma in Computer Application -IMA, Kolkata (Year-1994)
Computer Hardware (Microprocessor & PC Maintenance) Course -Webel, Kolkata (Year-1993)
EDUCATION
MBA (OPERATION)
Sikkim Manipal University
B.Sc. (PCM)
Calcutta University
ACHIEVEMENT
EMPLOYEE OF THE MONTH DEC’2010
Pursuing (Completed IInd SEM.)
1991
IT EXPOSURE
O/S & Platforms
:
Dos 3.x -6.x, Windows 3.1x- 9x, Netware 2.2-4.1x & 5.0,
Win NT 3.x-4.x, WIN2K Prof. & Server, Win XP, Win 2k3 Servers,
SCO UNIX rel.3.2 v4.2.
Databases & Distributed Computing:
Configuring and connecting databases in MS SQL, Oracle, FoxPro, X-Base,
MS Access in Netware and Windows NT & NT Small Business Server
Environment.
Hardware & Networking PCs
Troubleshooting and accessories installation, TCP/IP Networking with
Different NOS. and OS. along with troubleshooting.
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PERSONAL DETAILS
Date of Birth
: 12th January, 1971
Address
: 173A/1 Dakshin Para Road, Kolkata 700063, West Bengal, India
Reference
: Available on request
CTC (Present)
: 8L+ p.a.
Notice Period
: 1 Month