Company Profile
Introduction
All companies today are focusing on the efficiency and effectiveness of their IT investments and the applications
that define and run their businesses. What is most important to their success is the performance of these
applications, information technology, security, storage and telecommunications infrastructures that they run on.
In the e-Business environments of today, growth and profitability are inextricably tied to the performance of the
business’s application infrastructure. Without clear visibility into all parts of the application, security and
communications infrastructures, both in terms of real-time performance metrics and precise alert notifications to
technical support staffs along with accurate reporting of SLA’s to IT managers on services being delivered to
customers, more and more companies will find themselves even further strained.
Availability and responsiveness of information systems drives every CEO and business manager today. Having
real-time data, actionable Web-based reports and segment isolation information allows IT managers to
proactively respond to degrading performance conditions, thus increasing their efficiency and productivity, while
significantly reducing operating costs.
Business Overview
Network Telemetrics, Inc. (“NTi”) headquartered in Westlake Village, CA, is an innovative provider of Service
Management software solutions that enable IT organizations to objectively measure, analyze and improve upon
their IT Services, application infrastructures and world-wide telecommunications performance. NTi takes a new
and fundamentally different approach to identifying and measuring bottlenecks and service disruptions,
providing organizations with business-focused metrics that enable them to optimize computing resources to
deliver Six Sigma quality and maximize their return on IT and telecommunications investments.
NTi’s ServiceVuTM , ProViewTM Enterprise and ProViewTM DataCenter products provide the most granular and
comprehensive view of IT service levels, application performance and end-to-end network quality of service,
revealing performance and service degradations in real-time thus allowing proactive SLA management and cost
avoidance best practices to be implemented. The NTi Service Management solutions support the Six Sigma
and ITIL standards of measuring and improving quality, offering a disciplined and data-driven approach to
eliminating inefficiencies and defects in any process – from manufacturing to transactional and from product to
service.
The NTi Service Management products were designed from the beginning with a unique, modular and scalable
architecture that addresses small, medium and large corporations and government entities with IT and
telecommunications infrastructures that require high levels of availability and fault tolerance. The field proven
technologies have been certified and validated in large corporate and government data processing
environments with stringent requirements for high-demand, large transaction volumes, five 9s availability and
minimum downtime. The NTi Service Management solutions incorporate multi-level business-view dashboards,
end-to-end problem isolation capabilities, drill-down diagnostics, automated operations, Web-based reporting
and broad support for mainframe, client-server, e-business, VoIP, wireless and enterprise applications.
Performance Matters: A Critical Market Need
As competition and shrinking IT budgets drive more businesses to seek less complex, more comprehensive
Service Management solutions and on-demand, actionable diagnostics of all or significant parts of their IT
infrastructures, a critical need will grow, over the next five to ten years, for more intelligent, integrated and
automated IT Service Management solutions. These solutions must not only be capable of automatically
detecting and isolating problems between the infrastructure components, telecommunications providers and the
applications but must resolve the root cause of a problem and in the future affect an automatic change or
correction to the environment to resolve a performance degradation. The NTi Service Management technologies
give IT management the unique ability to see into every corner, across all platforms, into all applications –
anytime, anywhere.
© Network Telemetrics, Inc.
818-735-9840, 5655 Lindero Canyon Rd, Suite 504, Westlake Village, CA 91362-4048
Dataquest estimates that the IT Service Management software market will grow to $8.3 billion in 2006,
especially in such mission-critical industries as telecommunications, financial services, banking, energy, retail,
transportation and in all government services.
Unique Performance Technologies: The NTi Difference
The NTi Service Management solutions are powered by an integrated suite of Java software modules that
leverages end-to-end application performance measurement technologies, systems availability, database
access, network latencies, security metrics and telecommunications services to automatically monitor and
isolate service degradations and SLA exceptions. Performance, security and quality of service measurements
are aggregated and correlated into consolidated views for operations personnel and customers through a
secure SvcsPortalSM along with actionable events that pinpoint performance and availability issues.
The ServiceVuTM System provides efficient tracking Indexes that comply with Six Sigma and ITIL best practices
for Service Level Management, Capacity Management, Availability Management and Systems Management and
presents information about IT operations in business, service and infrastructure relevant terms. ServiceVu TM
provides seamless integration with problem/change/incident management systems, existing monitoring tools
and other data sources through the NTi SvcsPortalSM along with aggregating downtime costs and reliability
measures into Customer SLA Impact views and reports.
The NTi ProViewTM Enterprise suite of products provide a true End-to-End Application Performance
Management solution along with Service Level Monitoring that automatically collects performance metrics on
packaged and in-house developed applications, information systems, supporting network infrastructures and
associated telecommunications links. The NTi ProView TM Enterprise system measures the end user
experience with the application along with the WAN/Internet/Intranet and datacenter infrastructure components,
End-to-End, that are involved in service level agreements between IT service providers and end users including
response times, network latencies, throughput, availability, and downtimes.
The NTi ProViewTM DataCenter product suite provides a datacenter-based performance management solution
that measures the performance and availability of remote or mobile connections and the datacenter
infrastructure including the applications, networks, security devices, information systems, mainframes and
storage systems. All of the measurements are performed from the datacenter and correlated into composite
views of the application infrastructure. This approach provides a very efficient and cost effective solution.
Satisfied Customer Base: Leveraging Real-Time, Optimized Solutions
By utilizing the inherent reliability, scalability and optimization of the NTi Service Management technologies
(developed for mission-critical enterprise environments) and harnessing the efficiency, control and cost savings
of integrated solutions, NTi’s customers can maximize their technology investments and better meet their
business goals. Coupling the extensive feature set of the NTi products with the significant cost advantages of
deploying NTi solutions in datacenters provides customers with a high return on their IT investments.
A growing number of enterprise customers worldwide are using the NTi Service Management solutions including
NASA's Jet Propulsion Laboratory; DST Systems, Chase/JP Morgan, MCI, US Airways, Alberta Treasury
Branches, State of Oregon, Telecordia, BASF and BMW.
Partnering for Success:
OEMs, Solutions Integrators & Service Providers
Today, customers require a complete Service Management solution consisting of products and services to
address the growing complexity of their IT infrastructures. To better serve the rapidly growing base of
customers, NTi is providing licensed products and performance measurement technologies to OEM alliance
partners who are adding value to their offerings along with providing packaged solutions to Managed Service
Providers and Solutions Integrators to allow for better monitoring and tracking of Service Levels and
Performance of the IT infrastructures that are being managed.
Together, NTi and its Partners help businesses to cost-effectively enhance their application infrastructures to
meet or exceed their performance standards and service level objectives along with significantly reducing their
cost of delivering IT services .
© Network Telemetrics, Inc.
818-735-9840, 5655 Lindero Canyon Rd, Suite 504, Westlake Village, CA 91362-4048