Chapter 8 Review
Put the letter of the appropriate term next to the numbered description below:
A.
B.
C.
D.
E.
F.
G.
H.
I.
J.
K.
L.
M.
N.
O.
P.
Six Sigma
Pareto diagrams
fishbone diagrams
quality control charts
seven run rule
fitness for use
cost of conformance
cost of non-conformance
prevention cost
maturity model
benchmarking
quality planning
quality assurance
six 9s of quality
ISO 9000
DMAIC
____1. a measure of quality control equal to 1 fault in 1 million opportunities
____2. includes a target of no more than 3.4 defects, errors, or mistakes per million
opportunities
____3. a systematic, closed-loop process for continued improvement that is scientific
and fact based
____4. a tool used to help find the root cause of a problem
____5. periodically evaluating overall project performance to ensure the project will
satisfy the relevant quality standards
____6. used to determine if a process needs to be examined for nonrandom problems
____7. a company purposefully ships faulty products and accepts customer returns
____8. a product can be used as it was intended
____9. histograms that help identify and prioritize problem areas
____10. comparing specific project practices or product characteristics to others within
or outside the performing organization to generate ideas for quality
improvements
Information Technology Project Management, Sixth Edition
Copyright 2010