Bank has to purchase High Speed Dot Matrix Printers, Dot Matrix Printers, Passbook
Printers, Laser Printers and TFT Monitors for supply & installation at Bank’s different branches under Zonal office, Kolkata Urban.
Accordingly sealed quotations are invited in 2 bid systems for supply & installation of
Computer hardware as described above, from manufactures & Authorized Dealers of reputed makes. Detailed Technical specification, along with details of warranty, is to be submitted on one envelope marked as Technical Bid and price of the items along with delivery/installation/commissioning charges, etc. are to be submitted on other envelope marked as Financial Bid.
Quotations (envelopes) super-subscribed Technical Bid & Financial Bid with name of the captioned jobs is to be submitted to the Zonal Office by 19 th December 2013 up to 2.00 p.m.
The Bank reserves the right to accept or reject any or all the quotations without assigning any reason whatsoever.
It is to be noted that payment will be made after supply and installation of captioned items to the satisfaction of the Bank & no advance will be made in any case on this score.
Vendors are requested to quote for competitive prices for their latest models.
(Deputy General Manager)

1.1 The bidder must have 3 (three) years of experience in supplying, installation, configuration, commissioning and maintenance of Hardware.
1.2 The bidder must have their own office/ support service centers in and around Kolkata.
1.3 The Bidder should be an OEM or authorized supplier of OEM of the proposed
hardware along with AMC support.
:
The Purchaser is looking for Hardware (Technical Specifications are given in Annexure- I ),
3. BID SECURITY:
3.1
The Bidder shall have to furnish a security in the form of a Bank Guarantee valid for 5 years of 10% of the Purchase order at the time of delivery of the goods.
3.2
The bid security is required to protect the Purchaser against risk of Bidder’s conduct, which would warrant the secu rity’s forfeiture, pursuant to non-compliance of the purchase order.
3.3
The bid security shall be denominated in the INDIAN RUPEES only and shall be in any one of the following forms. A bank guarantee issued by a Scheduled Commercial bank located in India.
Bids shall remain valid for 60 days after the date of opening of Quotation Bid.
5. PAYMENT TERMS:
1. The Vendor’s request(s) for payment shall be made to the Purchaser in writing, accompanied by an invoice describing, as appropriate, the Goods delivered and services performed and by documents submitted and upon fulfillment of other obligations.
2. Payments shall be made promptly by the Purchaser but in no case later than sixty (60) days of submission of an invoice/claim supported by all required documents by the
Vendor.
3. Payment will be made to the Vendor in Indian Rupees only.
4. Payment on Delivery of Goods: Site-wise payment of 80% of the cost of equipment

shall be made by Purchaser , who have placed the purchase order, on receipt of the specified goods at the site and submission of the documents as mentioned below
(Delivery And Documents –point no. 2 ) along with Performance Security.
5. Final Payment: Site-wise payment of balance 20% shall be made by the office, who has placed the purchase order, after installation and issuance of certificate of successful commissioning/acceptance of the supplied goods by the purchaser.
6 PACKING :
1. The Vendor will be required to make separate packages for each consignee. Each package will be marked on three sides with proper paint/indelible ink with the following:
(i)
No.:
Contract
(ii) e Order No.,
(iii)
Vendor’s Name;
(iv)
Reference Number.
Purchas
Empanelled
Packing
2. The Vendor shall provide such packing of the Goods as is required to prevent their damage or deterioration during transit to their final destination. The packing shall be sufficient to withstand, without limitation, rough handling during transit and exposure to extreme temperatures, salt and precipitation during transit and open storage. Packing case size and weights shall take into consideration, where appropriate, the remoteness of the Goods’ final destination and the absence of heavy handling facilities at all points in transit.
7 DELIVERY AND DOCUMENTS :
1. Delivery of the goods shall be made by Vendor within 3 (Three) weeks from
Receipt of Purchase Order from the concerned office of the Purchaser. The goods must be supplied with their original and complete printed documentation. Delivery of the goods means the complete set of goods mentioned in purchase order of the purchaser.
2. For goods manufactured in India or goods of foreign origin already located in India, all activities to transport the equipments to ultimate destination for delivery as per delivery schedule will be the responsibility of the Bidder. For goods offered from outside India, all activities to clear the goods and transport the equipments to ultimate destination for delivery as per delivery schedule will be the responsibility of the Bidder.
The Bidder will be solely responsible for complying with any applicable export/import regulations. The Purchaser will in no way be responsible for any Deemed Export benefit that may be available to the Bidder.
Documents to be submitted to purchaser:
Original and three copies of -
List

a) The Vendor’s invoice showing purchase order number, goods description, serial number/s of goods, quantity, unit price, total amount; b) Delivery note, packing list, lorry/railway receipt; c) Insurance certificate (if any); d) Vendor’s certificate that the delivered goods are brand new in all its components and conform to the technical specifications required by the Purchaser. In case of software, the Vendor should certify that the software supplied to the Purchaser is licensed and legally obtained; e) Manufacturer’s/ Vendor’s warranty certificate; f) Certificate of origin; g) Excise gate pass/octroi receipts, wherever applicable duly sealed indicating payments made; and h) Any other document evidencing payment of statutory levies.
8. INCIDENTAL SERVICES :
The Empanelled Vendor will be required to provide the following services - a. Performance of on-site assembly and start-up of the supplied equipment, operating system & related software. b. c.
Installation of the equipments.
Timely and proper maintenance of the supplied Goods. d. Furnishing of a detailed operations and maintenance manual for each appropriate unit of the supplied goods and equipment. e. Performance or maintenance of the supplied Goods; for a period of five years (5 years Warranty), provided that this service shall not relieve the Empanelled Vendor of any
Warranty obligations.
9. SPARE PARTS :
9.1 The Empanelled Vendor shall carry sufficient inventories to assure ex-stock supply of consumables and spares at the concerned support site(s). Empanelled Vendor shall ensure the availability of after sales service for period of five years.
9.2 If any of the peripherals, components are not available or difficult to procure or the procurement is likely to be delayed for replacement if required, the replacement shall be carried out with state of the art technology equipment of equivalent or higher capacity at no additional charges to the Purchaser.
10 WARRANTY AND POST-WARRANTY MAINTENANCE :
WARRANTY: a. The vendor warrants that the Goods supplied under the Contract are new, unused, of the most recent or current models and incorporate all recent

improvements in design and materials. The Vendor further warrants that all the
Goods supplied under this Contract shall have no defect arising from design, materials or workmanship or from any act or omission of the Vendor that may develop under normal use of the supplied Goods in the conditions prevailing at the final destination. b. This warranty shall remain valid for a period of 60 months after the Goods have been delivered to and accepted at the final destination after proper installation and commissioning. c. Free on-site maintenance services shall be provided by the Vendor during the period of warranty. d. The Purchaser shall promptly notify the Vendor in writing of any claims arising under this warranty. e. Upon receipt of such notice the vendor shall, within 24 hours repair or replace the defective goods or parts thereof, without any cost to the Purchaser. f. If the Vendor, having been notified, fails to remedy the defect(s) within a reasonable period as specified above, the Purchaser may proceed to take such remedial action as may be necessary, at the Vendor’s risk and expense and without prejudice to any other rights which the Purchaser may have against the Vendor under the Contract.
The Vendor must provide the following warranties - a) The equipment proposed is complete in every way. b) The hardware/software specification, capabilities and performance characteristics are as stated in the vendor’s proposal and accompanying documentation. c) The Vendor will offer the Purchaser all technological updates, cost reductions and facilities which are offered to other clients during the contract tenure. d) If during the warranty period, any equipment has a hardware failure on four or more occasions in a quarter, the Vendor shall replace the entire unit or component with another of at least the same quality and performance specifications at no cost to the Purchaser.
POST-WARRANTY MAINTENANCE SERVICE: a) After expiry of the warranty period, annual maintenance and repairs of the entire systems could be done by the supplier and in that case all services available during warranty period will also be made available during post-warranty AMC period. b) The maximum response time for maintenance complaint from any of the destination specified in the schedule of requirements (i.e. time required for supplier maintenance engineer to report at the installation after a request call through telephone/e-mail is

made or letter is written) shall not exceed 6 hours. c) In case of failure on the part of supplier, to maintain the equipments as per the AMC agreement, Bank will have the right to forfeit the performance security submitted by the bidder.
11 PENALTY FOR DOWN TIME:
The maximum permissible downtime for any equipment is 24 hours. In case an item is not usable beyond the maximum permissible downtime the Vendor will be required to arrange for an immediate replacement of the same by temporary substitute (of equivalent or higher configuration) till it is repaired. Failure to meet the above standards of maintenance will be liable for a penalty of Rs500/= for any equipment (other than Server) per day per item. The amount of penalty will be recovered from maintenance charges payable for subsequent year or bank guarantee held with the Purchaser .
The Vendor shall conduct preventive maintenance (including inspection, testing, satisfactory execution of all diagnostics, cleaning and removal of dust and dirt from the interior and exterior of the equipment and necessary repairing of the equipment) once at least in every 90 days in addition to the normal maintenance required.
12 PRICES:
The prices once offered must remain firm and must not be subject to escalation during execution of the purchase order due to fluctuation in foreign currency or change in the duty/tax structure or for any other reason. However, the entire benefits/advantages arising out of fall in prices, taxes, duties or any other reason, must be passed on to the Purchaser without the
Purchaser specifically asking for it.
13 TAXES AND DUTIES:
1) The Vendor will be entirely responsible to pay all taxes including corporate tax and income tax, duties, license fees, octroi, road permits etc. in connection with delivery of goods at site including incidental services and commissioning.
2) Sales Tax/VAT and other taxes which will be applicable on the finished goods , should be clearly mentioned separately which will be paid by the Bank on actual basis on production of proof.
14. ORDER CANCELLATIONS:
The Purchaser reserves the right to cancel the order in the event of one or more of the following circumstances -
 Delay in delivery and installation beyond a period of 21 days from the date of purchase order.
 Serious discrepancy in hardware noticed at the time of installation.
 Breach by the Vendor of any of the terms & conditions of the tender.
 If the vendor goes into liquidation voluntarily or otherwise.

Annexure- I
6
7
8
Sl. No
Parameter
3
4
1
2
5
9
10
11
12
13
14
15
16
Minimum Technical Specification
Make
Model
Must be specified
Must be specified. All the relevant product brochures and manuals must be submitted.
24 PINS Print Head
Print Mode &
Print
Direction
Draft, High speed Draft and LQ, Bi-directional Logic Seek
Print
Attributes
Bold, Italics, Underline, Wide-front, Superscripting and
Subscripting
Print Speed Draft : Min.480 cps at 10 CPI
Print Width 136 columns or more
I/O Interface Bi-directional parallel,additional RS-232 serial port or USB
Interface
Printer Head
Life
> 400 million characters (10 CPI Draft Mode with 33%
Print Density at 25% Duty Cycle) or
> 400 million dots per pin
Must have 3 years replacement guarantee
Printer
Ribbon Life
MTBF
Noise level
> 5 million characters (10 CPI Draft Mode with 33% print density at 25% duty cycle)
> 10,000 POH (10 CPI draft mode with 33% print density at 25% duty cycle)
< 60 dba from 1 Meter Distance
Compliance
(Yes/ No)
Buffer
Memory
Impact
Printing
Drivers
128 KB or more
1 + 4 with carbon
Windows XP, Windows Server 2000, Windows Server
2003 & 2008 (Both 32 & 64 bit), Vista, Windows7, Linux
Redhat
Certification ISO 9001:2000 and ISO 14000 Certificates with current validity for OEM
Specification
Offered

10
11
12
13
14
15
3
4
5
1
2
6
7
8
9
Sl. No
Parameter Minimum Technical Specification
Make
Model
Must be specified
Must be specified. All the relevant product brochures and manuals must be submitted.
24 PINS Print Head
Print Modes
& Direction
Print
Attributes
Draft, High speed Draft and LQ, Bi-directional Logic Seek
Bold, Italics, Underline, Superscripting and Subscripting
Print Speed Draft : Min.300 cps at 10 CPI
Print Width 136 columns or more
I/O Interface Bi-directional parallel,additional serial port interface or
USB Port
Printer Head
Life
> 200 million characters (10 CPI Draft Mode with 33%
Print Density at 25% Duty Cycle) or
> 200 million dots per pin
Must have 3 years replacement guarantee
Printer
Ribbon Life
MTBF
Noise level
> 3 million characters (10 CPI Draft Mode with 33% print density at 25% duty cycle)
> 8,000 POH (10 CPI draft mode with 33% print density at
25% duty cycle)
< 55 dba from 1 Meter Distance
Buffer
Memory
Drivers
128 KB or more
Windows XP, Windows Server 2000, Windows Server
2003 & 2008 (Both 32 & 64 bit), Vista, Windows7, Linux
Redhat
Certification ISO 9001:2000 and ISO 14000 Certificates with current validity for OEM
Compliance
(Yes/ No)
Specification
Offered

15
16
17
18
10
11
12
13
14
7
8
9
5
6
3
4
1
2
Sl. No
Parameter Minimum Technical Specification
Make
Model
Must be specified
Must be specified. All the relevant product brochures and manuals must be submitted.
24 PINS Print Head
Print Speed Draft : Min.360cps at 10 CPI
NLQ : Min. 150 cps at 10 CPI
LQ: Min. 100 cps at 10 CPI
Bold, Italics, Underline, Superscripting and Subscripting Print
Attributes
Character
Pitch
Print Width
10,12,15,16.6,17.1 cpi
94 columns or more @ 10 CPI
I/O Interface Standard RS-232 C serial with additional parallel or USB port
Printer Head
Life
> 400 million character (10 CPI Draft Mode with 33% Print
Density at 25% Duty Cycle) or
> 400 million dots per pin
Must have 3 years replacement guarantee
Printer
Ribbon Life
MTBF
Noise level
> 4 million characters (10 CPI Draft Mode with 33% print density at 25% duty cycle)
> 10,000 POH (10 CPI draft mode with 33% print density at 25% duty cycle)
< 55 dba from 1 Meter Distance
Buffer
Memory
Drivers
32 KB or more
Windows XP, Windows Server 2000, Windows Server
2003 & 2008 (Both 32 & 64 bit), Vista, Windows7, Linux
Redhat
Certification ISO 9001:2000 and ISO 14000 Certificates with current validity for OEM
Line Pitch 6,8 lpi incremental
Print Mode &
Printing
Direction
Features
Draft & LQ Condensed, Double H/W, Graphics, Bit image mode, Bi-directional printing with logic seeking
Automatic Gap Adjustment/Auto Border/Auto alignment/
Auto head cleaning.
To support, both document and passbook
Compliance
(Yes/ No)
Specification
Offered

19 Ink
To support horizontal/vertical passbook
Should be indelible ink to provide extra protection in draft printing.
1
2
3
Sl. No
Parameter
4
5
6
7
8
9
10
11
12
13
14
15
16
Minimum Technical Specification
Make
Model
Must be specified
Must be specified.
Print Speed
Resolution
27 PPM or more (A4 pages @ 5% print average coverage at 600 X 600 dpi)
Normal printing at 600 X 600 dpi,best quality printing at true 1,200 X 1,200 dpi or higher
Less than 8 seconds First Page out
Paper input feed tray capacity
Paper output tray capacity
Paper handling
250 sheets or more
Minimum 125 sheets
Plain paper of A4, letter, executive, leegal,envelopes of different sizes, Labels, Transperancies
Automatic duplex printing Duplex printing
Processor speed
400 MHz or higher
Buffer
Memory
32 MB or more
I/O interface USB 2.0
Consumable yield in pages
Duty Cycle
Must be specified as number of A4pages @ 5% print coverage at 600 X 600 dpi for searately for starter
(economic) and regular (full) toner & drum(or toner cum drum, as the case be)
>= 15,000 pages per month (A4 pages @ 5% print average coverage at 600 X 600 dpi)
Windows XP, 2000,2003,Vista, Windows7, Linux Redhat Drivers
Certification Energy star compliant, ISO 9001: 2000 and ISO 14000 certificates with current validity for OEM
Compliance
(Yes/ No)
Specification
Offered

Sl. No
1
Parameter
Monitor
Minimum Technical Specification
Minimum 17” TFT, 1024 X 768 @60 Hz (or better) noninterlaced resolution, anti-glare, anti-static, user programmable display modes, maximum power consumption should be less than 25 watts.
Certification Required- Energy star/TCO 03, UL/CSA
Compliance
(Yes/ No)
Specification
Offered

P
B
B t
I e m
.
N o
.
l
S 1
P
H
S
D
M
D
M
P
Item
Descript ion
(Make
&
Model) d by the
Bidder
Make and
Model to be specifie d by the
Bidder
Make and
Model to be specifie d by the
Bidder
Make and
Model to be specifie
2
Unit Price with 5 years warranty
(Exclusive of
Taxes)
3
Qty
05 (Five)
05 (Five)
10 (Ten)
Price Schedule for Desktop Computers and HSDMP
4 5 6
Total Price (2*3) with 5 years warranty
(Exclusive of
Taxes)
Total Sales Tax/
VAT
*
(Please also specify the Rate)
Net Price of
Hardware along with Taxes (4+5)
(Amount in Rs.)

L
P
T
T
F
M
Make and
Model to be specifie d by the
Bidder
Make and
Model to be specifie d by the
Bidder
05 (Five)
10 (Ten)