Company Profile
Airtel comes to you from Bharti Airtel Limited, one of Asia’s leading integrated telecom services providers
with operations in 19 countries across Asia and Africa. Bharti Airtel since its inception, has been at the
forefront of technology and has pioneered several innovations in the telecom sector.
The company is structured into four strategic business units - Mobile, Telemedia, Enterprise and Digital
TV. The mobile business offers services in India, Sri Lanka and Bangladesh. The Telemedia business
provides broadband, IPTV and telephone services in 89 Indian cities. The Digital TV business provides
Direct-to-Home TV services across India. The Enterprise business provides end-to-end telecom solutions to
corporate customers and national and international long distance services to telcos
Airtel, one of world’s leading providers of telecommunication services with presence in all the 22 licensed
jurisdictions (also known as Telecom Circles) in India, and operations in Srilanka, Bangladesh and now in
Africa. Airtel served an aggregate of 183,371,520 customers as of June 30, 2010; of whom 176,974,680
subscribe to our GSM services and 3,243,761 use our Telemedia Services either for voice and/or broadband
access delivered through DSL. We are the largest wireless service provider in India, based on the number
of customers as of June 30, 2010. We offer an integrated suite of telecom solutions to our enterprise
customers, in addition to providing long distance connectivity both nationally and internationally. Airtel
also offer DTH and IPTV Services. All these services are rendered under a unified brand “Airtel”.
The company also deploys, owns and manages passive infrastructure pertaining to telecom operations
under its subsidiary Bharti Infratel Limited. Bharti Infratel owns 42% of Indus Towers Limited. Bharti
Infratel and Indus Towers are the two top providers of passive infrastructure services in India.
Airtel was born free, a force unleashed into the market with a relentless and unwavering determination to
succeed. A spirit charged with energy, creativity and a team driven “to seize the day” with an ambition to
become the most globally admired telecom service. Airtel, in just ten years of operations, rose to the
pinnacle to achivement and continues to lead.
As India's leading telecommunications company Airtel brand has played the role as a major catalyst in
India's reforms, contributing to its economic resurgence.
Today Airtel touch peoples lives with our Mobile services, Telemedia services, to connecting India's
leading 1000+ corporates. We also connect Indians living in USA, UK and Canada with our callhome
service.
Factsheet
Name
Business
Description
Established
Proportionate
Revenue
Proportionate
EBITDA
Shares in Issue
Listings
Customer Base
Operational
Network
Registered Office
Bharti Airtel Limited
Provides GSM mobile services in all the 22 telecom circles in India, and was the
first private operator to have an all India presence.
Provides telemedia services (fixed line and broadband services through DSL) in 89
cities in India.
July 07, 1995, as a Public Limited Company
Rs. 122,308 million (ended June 30, 2010-Audited)
Rs. 104,143 million ( ended June 30, 2009-Audited)
As per US GAAP Accounts
Rs. 44,140 million ( ended June 30, 2010 - Audited)
Rs. 42,974 million ( ended June 30, 2009 - Audited)
As per US GAAP Accounts
3,797,530,096 as at June 30, 2010
The Stock Exchange, Mumbai (BSE)
The National Stock Exchange of India Limited (NSE)
176,974,680 GSM mobile and 3,243,761Telemedia Customers (status as on June
30, 2010)
Provides GSM mobile services in all the 22 telecom circles in India, and was the
first private operator to have an all India presence.
Provides telemedia services (fixed line) in 89 cities in India.
Bharti Airtel Limited
(A Bharti Enterprise)
Bharti Crescent, 1 Nelson Mandela Road, Vasant Kunj Phase II
New Delhi - 110 070
Tel. No.: +91 11 4666 6100
Fax No.: +91 11 4666 6411
Organisation Structure
As an outcome of a restructuring exercise conducted within the company; a new integrated organizational
structure has emerged; with realigned roles, responsibilities and reporting relationships of Bharti’s key
team players. With effect from March 01, 2006, this unified management structure of 'One Airtel' will
enable continued improvement in the delivery of the Group’s strategic vision
Bharti Airtel - Organization Structure
Our Vision & promise
By 2010 Airtel will be the most admired brand in India:
Loved by more customers
Targeted by top talent
Benchmarked by more businesses
“We at Airtel always think in fresh and innovative ways about the needs of our customers and how we want
them to feel. We deliver what we promise and go out of our way to delight the customer with a little bit
more”
Privacy Statement
Airtel is committed to providing you with the highest levels of customer service. This includes protecting
your privacy. This privacy statement sets out the approach of Airtel in relation to the treatment of your
personal information. It includes information on how Airtel collects, uses, discloses and keeps secure,
individuals' personal information.
Your personal information
"Personal Information" is any data that identifies you. The personal information given to us is presumed to
be true, complete and accurate in all respects and you agree to notify us immediately of any changes to that.
Personal information held by Airtel may include your name, date of birth, current and previous addresses,
telephone/mobile phone number, email address, bank account or credit card details, occupation, driver's
licence number and your Airtel PIN, username or password. Airtel also holds details of your Airtel account
How do we use personal Information
Your personal information may be used to
 Verify your identity
 Assist you to subscribe to Airtel's services
 Provide the services you require
 Administer and manage those services, including charging, billing and collecting debts
 Inform you of ways the services provided to you could be improved
 Conduct appropriate checks for credit-worthiness
 Gain an understanding of your information and communication needs in order for Airtel to
provide you with a better service
Also, your personal information is collected , processed and used by Airtel for the purposes of promoting
and marketing Airtel services (by way of direct mail, telemarketing, SMS and MMS messages) which w e
consider may be of interest to you and benefit you. Airtel also does this to keep you informed of its
products, services and special offers. Personal information may also be processed and used by such other
organizations on our behalf for the purpose of providing Airtel services to you. The use of information will
remain under the control of Airtel at all times.
We however,assure you, that Airtel does not disclose your personal information to any other Cellular
Service Providers, Banks, Credit Card companies etc. or their agents, affiliates which could lead to invasion
of your privacy.
If you do not wish to receive information SMS on Airtel products, services and special offers, please SMS
us at 121(toll-free) or call at 121
Awards and Recognitions
Airtel has won the ‘Most Preferred Cellular Service Provider Brand’ award at the CNBC Awaaz
Consumer Awards in Mumbai. This is 6th year in a row that Airtel has won the award in this category. This
year, the awards were based on an exhaustive consumer survey done by The Nielsen Company. Over 3,000
consumers, spanning 19 cities and 16 states in India, rated brands across different categories to choose
brands which delivered true value for money.
Bharti Airtel has received the prestigious Businessworld-FICCI-SEDF Corporate Social Responsibility
Awards 2009-2010. The FICCI Socio Economic Development Foundation (FICCI-SEDF) and
Businessworld CSR award was instituted in 1999 to recognize exemplary responsible business practices by
the Indian Industry.