TAYLOR ROYCE
Cell 216.203.6806/Home 216.226.7923
1236 Marlowe Avenue
Lakewood, OH 44107
CAREER OVERVIEW:
Motivated customer service representative with over 3 years experience in a fast-paced environment.
CORE STRENGTHS:
Courteous demeanor; strong customer relations; energetic work attitude; quick problem solver; computer
proficient; cash flow management; good telephone skills; team player.
WORK EXPERIENCE:
Rocky River Brewing Company
Server
Serve hot foods to guest when the food is done
Prep products for the next day
Greet guest as they arrive and also when they leave
Handle money coming in
Answer telephones and take guest orders
Sprint
Wireless Consultant
Sell phones and give the best knowledge of the phone
Handle money and credit cards when given
Receive deliveries of phones when they come in
Keep the store neat and clean through the day
Rocky River, Ohio
July 2012-Present
Rocky River, Ohio
May 2012-August 2012
Health Care Parking/Parking Solutions
Cleveland, Ohio
Valet Cashier
August 2011-May 2012
Provide an atmosphere of quality customer service to generate a loyal customer base.
Worked as a team member performing cashier duties, while coordinating valet services.
Maintained a positive attitude to help make customers’ experience pleasant.
Maintained a daily log of money transactions.
Used a walkie-talkie to communicate with valet drivers.
Able to trouble shoot to address customer concerns.
Progressive Field
Cleveland, Ohio
Concession
March 2011-October 2012
Provided excellent customer service for customers purchasing refreshments
Worked as part of a team performing cashier duties, product assistance, and cleaning.
Accurately balanced cash drawer.
Employment Connection
Cleveland, Ohio
Administrative Assistant
November 2010 –March 2011
Provided customer service to 50 plus customers per day, answer phone calls and greeting individuals.
Answered customer inquiries, solving problems, and providing information.
Worked as a team member performing assistance as needed.
Directed phone calls to the appropriate individuals, taking messages as needed.
Cuyahoga County Prosecutor
Clerical
Verified case files, then entered data to the computer.
Scheduled appointments for Prosecutors and support staff.
Prepared file boxes for cases on the docket.
Filed
EDUCATION:
Cleveland, OH
June 2010-October 2010
Lakewood High School
GED
Lakewood, Ohio
April 2010
COMMUNITY INVOLVEMENT
Achievement Centers for Children
Camp Cheerful Counselor
Coordinated traditional camp activities for children with disabilities
Encouraged confidence and independence within children attending the camp
Kept confidentiality
References available upon request.
Strongsville, Ohio
Summer 2007, 2011