SUMMARY
Demonstrates, troubleshoots, and evaluates product and applications in the field and in a test environment by performing the following duties.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
 Will act as a lead on projects, provide work direction to technicians, and direct cross-functional team members
 Manage Customer Solutions Center training program, tour protocol and scripts, Demo’ program and implements industry best practices for the tooling and machine environment
 Collects, analyzes, and evaluates customer and sales product feedback and communicates trends and potential enhancements to appropriate design resources and/or new products committee
 Support Quality Department or personnel with failure analysis
 Collects, analyzes, evaluates, and reports on competitive product
 Provides application support and trouble shooting of product to customers, sales force, and internal staff
 Develops and delivers formal application and product (Mate’s and competitors) training for customers, sales force, and internal staff
 Participates in customer and trade show visits in support of sales forces
 Provides assembly, set-up, and application technical instructions to customers, sales force, and internal staff
 Interfaces with industry partners like punch press and laser machine manufactures and respective software suppliers to keep Mate abreast of product requirements and potential trends
 Develop new specialty applications by understanding the commercial opportunity, the engineering problem to be solved, and a project plan to help us get to the solution
 Assist Marketing o In developing product literature in calling attention to key features which are most important to the customer and how the Mate product addresses these needs o Supporting Sample Sheet Program o
Video communication
 Participate in M-Team Audit’s. Capable of leading an M-Team audit if necessary
 Oversees and assists progress of all assigned projects, before and during, the implementation process. This involves interfacing and communicating with a wide variety of internal and external disciplines, including customers, suppliers, purchasing, sales, manufacturing, accounting, marketing, customer service, shipping, planning, product design staff, and manufacturing support groups.
 Work is varied in nature. Under general direction from Product Engineering Manager, plans and performs application duties for part of a major project or projects of moderate complexity
Regular and punctual attendance is an essential function of this position.
SUPERVISORY RESPONSIBILITIES

Will act as a lead on projects, provide work direction to technicians, and direct cross-functional team members.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Engineering degree (BSME preferred) 5+ Years Experience
Sheet Metal Fabrication and Programming Experience 5+ Years
LANGUAGE SKILLS
English
Technical writing
COMPUTER SKILLS
CAD systems
 2D, 3D –Solidworks preferred.
 Dimensioning/Drafting
 CAM Systems to program CNC Punch Presses.
Productivity Software
 Spread Sheets- High degree of proficiency required. Knowledge in pivot tables, charts, data manipulation and presentation
 Word Processing
 Email, contact management, calendar scheduling
 Internet Browser
 Power Point
Mate Enterprise Systems operation/use
 Oracle Applications
 Intranet tools
 Mate proprietary systems
GENERAL SKILLS AND ABILITIES
Appropriately applies engineering principles and concepts to technical problems as well as having the ability to draw complex conclusions from formal training, experience and research.
ALSO:
 Advanced knowledge of sheet metal fabrication equipment and processes, including the programming and setup of CNC punch press and laser machines using various software programs
 Ability to solve complex problems and effectively communicate results
 Strong ability to professionally communicate and present to various audiences
 Knowledge of mechanical drafting and geometric dimensioning and tolerancing
 Ability to visualize component relationships and spatial parameters
 Quality Systems and Continuous Improvement Techniques
 Desire to learn new skills
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of the job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include vision, color vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The n oise level in the work environment is usually moderate.