Course
Outline
Next date/s
Voluntary Work SkillsSupporting in Job Clubs
S3N100XA
The aim of this course is to prepare
you to help in Job Clubs. Topics will
include: roles and responsibilities of
the volunteer, familiarisation with job
club software.
The aim of this course is to help you to
prepare for job interviews. Topics
include- job applications, interview
questions and managing stress
The aim of this course is to help you to
effectively set personal and work
related goals
9/9/13 to 14/10/13 at
Rivers ACE Centre
12.45 to 2.45 (weekly)
This session gives you an insight into
the types of jobs at a community radio
station. Please choose one of the two
sessions
Interview Techniques
S3N102MA
Goal Setting
S3N104XA
Introduction to a
community radio station
S3N108ZA
Free Money Management
Course
S3N111ZA
Free Money Management
Course
S3N112ZA
Budgeting Skills –
Effective money
management
S3N109XA
Offered
by
Adult
Continuing
Education
Contact
23/9/13 to 7/10/13 at
CMK Library
9.30am to 11.30am
(weekly)
14/10/13 to 21/10/13
At Rivers ACE Centre
9.30am to 12.30 pm
(weekly)
Adult
Continuing
Education
ACE Enrolments
556760
Adult
Continuing
Education
ACE Enrolments
556760
Interaction, Peartree
Bridge
Adult
Continuing
Education
ACE Enrolments
556760
Spotlight
Lakes
Estate
Spotlight
Lakes
Estate
Adult
Continuing
Education
ACE Enrolments
556760
15/10/13
10 am to 12 pm
Or
15/10/13
6.30 am to 8.30 pm
25/09/13 1 day course
10-4pm
30/10/13 1 day course
10-4pm
An introduction to money management
techniques and introduction to sources
of support
16/10/13 to 23/10/13
9.30 am to 3 pm
Rivers ACE Centre
ACE Enrolments
556760
ACE Enrolments
556760
ACE Enrolments
556760
Effectiveness in the work
place
S3N101MA
The aim of this course is to help you to
be effective in the workplace
4/11/13 to 25/11/13
at ACE, CMK Library
9.30 am to 11.30 am
(weekly)
11/11/13
Rivers ACE Centre
9.30 am to 4 pm
Adult
Continuing
Education
ACE Enrolments
556760
Manual Load Handling
S3N106XA
This course gives you an
understanding of legislation and safe
practices in relation to lifting and
carrying goods in the workplace
Adult
Continuing
Education
ACE Enrolments
556760
An introduction to debt management
techniques and introduction to sources
of support.
13/11/13
9.30 am to 3 pm
Rivers ACE Centre
Adult
Continuing
Education
ACE Enrolments
556760
Food Hygiene Level 2
S3N105XA
This course is for anyone working or
preparing to work in catering where
food is prepared and handled
Adult
Continuing
Education
ACE Enrolments
556760
An overview of working in
the Adult Care Sector
S3N107XA
Confidence Building
S3N103XA
This one day course aims to give you
an insight into caring for vulnerable
adults
The aim of this course is to introduce
you to techniques to boost your
confidence
Adult
Continuing
Education
Adult
Continuing
Education
ACE Enrolments
556760
ITQ An Introduction
Basic computer skills for job search
and work
14/11 to 21/11/13
Rivers ACE Centre
9.45 am to 2.00 pm
(weekly)
26/11/13
Rivers ACE Centre
9.30 am to 4.00 pm
2/12/13 to 16/12/13 at
Rivers ACE Centre
9.30am to 11.30 am
(weekly)
25/09/13 to 16/10/13
AT Rivers ACE Centre
09:30 to 12:30 (weekly)
Adult
Continuing
Education
ACE Enrolments
556760
Managing Debt
S3N110XA
ACE Enrolments
556760
Preparing to Work in an
Office
Effective Skills, qualities and attitudes
for learning and work in an office
Assertive Living
Techniques to improve self-esteem,
time management and self-awareness
Online Basics/UK Online
This short course will help you get to
grips with the basics of I.T. It covers:
 How to use a keyboard and
mouse
 How to search and explore the
internet
 How to keep in touch through
e-mail
How to stay safe online
Study units include:
ITQ (Entry 3, Level 1 or
Level 2)




Level 1 Effective
Customer Service

Adult
Continuing
Education
Adult
Continuing
Education
Various
Locations
ACE Enrolments
556760
Various lengths
depending on ability
Various
Locations
MK College 01908 684548
and Adult Continuing
Education 01908 556760.
2 days
Various
Locations
MK College 01908 684548
Microsoft Word
Microsoft PowerPoint
Microsoft Excel
Microsoft Access
This is a flexible qualification that can
be studied unit by unit at the level that
is right for you, up to a nationally
recognised Level 2 Award in IT user
skills.
This two day course will equip you with
essential skills needed within a
customer service based role including:

27/09/13 to 25/10/13 at
Rivers ACE Centre
09:30 to 12:00 (weekly)
06/01/14 to 03/02/14 at
Stantonbury Campus
19:00-21:00 (weekly)
2.5 hours per week
over 4 weeks (total 10
hours)
The key terms relevant to
customer service
The basics of providing good
customer service in the
ACE Enrolments
556760
MK College 01908 684548
Level 1 City and Guilds
Award in Customer
Service
workplace
 How your actions impact on
Customers and Colleagues
 Working effectively as part of a
team
Progress onto the week long course
which will develop your skills and
knowledge within the field of customer
service . You will gain a City and
Guilds Award in Customer Service and
add the following skills to your profile:
1 week
Various
Locations
MK College 01908 684548
MK College
Chaffron Way Campus
1 day
Various
Locations
MK College 01908 684548

Introduction to
Care/Childcare
Improving your verbal and
non-verbal communication
skills
 Learning how to handle
queries and complaints with
confidence and
professionalism
 Dealing effectively with
different types of customers
 Understanding the importance
of organisational procedures
and how they impact your role
Whether you are looking to get into
adult care or childcare, these short
course are designed to give you an
insight into studying and working within
the care industry.
The care courses will cover the
following:
 Understanding the role of the
care worker
 Responsibilities and
Interpersonal Skills
Introduction to
Business and Business
Administration
boundaries
 The importance of effective
communication
 The reasons for the need for
confidentiality
Basic organisational policies and
procedures
This course will equip you with the
essential skills needed to develop your
ability to communicate effectively. You
will explore your skills and qualities;
identify and understand how and when
to use different communication skills
and identify the importance of ethics,
values and beliefs
Looking to work in admin but don’t
know where to start?
3 weeks
Various
Locations
MK College 01908 684548
2 days
Various
Locations
MK College 01908 684548
2 days
Various
Locations
MK College 01908 684548
Our courses will equip you with the
essential skills needed to work within a
business and administration role
The introductory course will introduce
you to a range of business
administration roles and how to carry
these out effectively
Introduction to Retail
From here you can advance onto our
level 2 Award and gain the skills to
work confidently in this industry
The course will cover the following:

Develop your knowledge &
Team Leading
understanding of the retail
sector
 Learn how different retailers
work
 Find out what makes a good
retailer
Build your confidence when dealing
with customers
The first steps to becoming a manager.
This course will help you to:
2 days
Various
Locations
MK College 01908 684548
2 days
Various
Locations
MK College 01908 684548
2 days
Various
Locations
MK College 01908 684548

Self Employment
Understand the role and
responsibilities of becoming a
team leader
 Recognise how to improve
your personal performance
within this role
Develop skills to support your career
aspirations in management
The aim of this unit is to introduce and
explore the main aspects and skills
needed in selecting and setting up a
business.
Also covered:

Call Centre Operations
Learning about the key
requirements of being selfemployed
 Calculating the costs of
starting your business
How to promote and sell your business
Learn about call centres, what they do,
how they are organised, what
technology is used and what skills are
required to work within this sector.
Problem solving
CSCS
This short course will introduce you to
the concept of problem solving and
help to develop skills to tackle
problems that occur in daily life.
The CSCS Course will Increase your
awareness of health and safety within
the construction industry and help
reduce the risks of accidents and ill
health. It will also provide the
opportunity to practice the questions
that are likely to come up in the official
test.
2 days
Various
Locations
MK College 01908 684548
MK College
Chaffron Way Campus
1 day
Various
Locations
MK College 01908 684548