Bonnie Warner
57 Hyannis Road  Plymouth, MA 02360  774-454-3340  BonnieBWarner@gmail.com
Sr. Project Manager with experience managing projects across multiple industries including Healthcare,
Financial and “Not for Profit”. Strong project management and technical skills combined with business
acumen and effective communication skills facilitates the building of solid communication channels between
complex teams consisting of cross functional business and technology subject matter experts, and third party
vendors. These communication channels support the creation of cohesive teams with the ability to design
effective technical solutions that meet the customer’s dynamic needs.
Government Health & HIPAA
Compliance
Requirements Development/Management
Workflow Analysis & Process
Improvement
System Development
Lifecycle
Systems Integration
ISO 9001-2000
Vendor & Resource Management
CRM & Call Center Technology
Training & Development
PROFESSIONAL EXPERIENCE
EDS, an HP Company, Plano, TX
2005-2009
A business unit of HP’s Technology Solutions Group, EDS delivers information technology, applications and
business process outsourcing services to a wide range of industries, including Healthcare, Government and
Financial.
Project Manager – Government Healthcare, Hingham, MA
 Responsible for managing all IVR eligibility system and related technology, upgrades and enhancement
projects maintaining compliance with HIPAA, CMS and corporate security infrastructure standards IVR
served 1.3 million beneficiaries and over 52,000 healthcare providers with a <3% downtime. Managed
vendor relationships including contracts, budgets, scope and change control.
 Designed and instituted formal organization wide IT Change Control process for website application and
database related projects, ensuring alignment with strategic direction as well as more efficient use of
infrastructure assets and Government funding.
 Composed and contributed to the writing of RFPs for new business opportunities. Working with third
party vendors and subject matter experts, designed, documented and estimated cost of solutions including,
IVR and PHR systems.
 Developed a successful strategy to convert 50+ outdated MS Access production databases to SQL,
making all databases HIPAA compliant and cutting the number of databases by more than half. Worked
with operational areas to assess and improve processes and design web based frontends. Worked with IT
to develop support and maintenance procedures.
 Oversaw the design and implementation of paper to “paperless” claim processing system. Using an
imaging solution. Eliminated the need to have paper claims sent to operational sites for processing and
guaranteeing protection of personal healthcare data and HIPAA compliance Project also included
upgrades to network to handle bandwidth as well as a fax to desktop solution.
TEKSYSTEMS, INC., Framingham, MA
2005
A provider of strategic staffing and managed services for the IT and Communications community.
Project Manager – Financial - Federal Home Loan Bank, Boston, MA
Managed the design and implementation of an IT work management tool. Facilitated the design and
implementation of System Development Lifecycle process thus allowing the organization to comply with
Sarbanes Oxley rules and regulations.
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Elicited, analyzed, validated and documented the business and operational requirements. Created and
maintained all project documentation including test plans and test scripts.
Over saw and participated in system and user acceptance testing.
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Developed training materials and user guide for new work management tool, and documentation for new
SDLC process.
DeVA SYSTEMS GROUP, Maynard, MA
2005
Provides computing solutions and IT support services to Healthcare, Financial and Government,
organizations.
Project Manager\IT Coordinator – Healthcare - South Shore Medical Center – Norwell, MA
Brought in to “stop the bleeding”, manage process improvement and kick-start stalled internal projects at
South Shore Medical Center in Norwell, MA..
 Quickly evaluated issues that were stalling projects. Determined requirements for deliverables, created
project management plans and organized resources for timely execution. Projects included:
o Implementation of Zix Corporation PocketScript and, Epocreates Rx, for wireless handheld; including
installation of additional wireless access points.
o Upgrade of, PCs, and WYSE terminals for Doctors, Nurses and administrative staff.
o Oversaw the smooth migration from NT to MS Active Director. Created communication and
mitigation plans for users to enable seamless transition.
 Managed the day-to-day operations of internal helpdesk within a Citrix, WAN/LAN environment for
technical support of 300 Doctors, Nurses and administrative staff in three locations. Implemented best
practices to create IT service level agreements and standards, developed procedures for problem
notification and resolution and project prioritization and management model; as a result cross-trained
team, developed call tracking system, standardized problem resolution.
 Worked with Executive and Senior management to create a more responsive environment between IT and
Doctors, Nurses and administrative staff in preparation for the implementation of new EMR system.
CCCS, New York, NY
2002-2004
IT Coordinator
Developed and implemented a technology plan that supported the organization’s strategic vision. Built the IT
unit from ground up, developed and implemented SOP, managed all day-to-day support activities. Created
and managed annual budget of $2M.
 Directed 10 full-time staff and consultants in providing technical support and training to 42 locations with
a total of 1,000 end users.
 Oversaw implementation of IT initiatives including HIPAA compliance, Sarbanes-0xley, WAN
connectivity, enterprise-level application integration (EAI), design and integration of ERP Financials
systems, intra and internet company sites.
 Responsible for evaluating and recommending vendor software packages for executive management and
directing vendor negotiations.
 Reduced capital expenses by 30% and implementation expenses by 65% as a result of process
improvements.
 Reduced response time from 10 days to < 24 hours with a call center management and tracking system.
Initiated integration of inventory management into call center management system to efficiently organize
network software rollouts.
 Oversaw and contributed to the design and implementation of multimedia technology for training room.
 Designed and created business intelligence reports to support executive strategic planning decision
making.
WARNER ENTERPRISES, Brewster, NY
Owner/Project Manager
 Provided technical consulting services and training to small businesses and individuals.
2001-2002
COMMUNICA, INC., Bourne, MA
2000-2001
Project Manager, Software/Hardware Engineering
 Managed $500,000+ budgets, schedule and customer relationship through implementation. Led crossfunctional project teams-coordinating development, testing and customer relation activities
 Performed process improvements including Business Process Mapping, ROI, and project feasibility
studies.
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Managed Quality Assurance testing team; reviewed plans and procedures, issues resolution, and
prioritization.
JOHN HANCOCK FINANCIAL SERVICES, Boston, MA
1997-2000
Project Manager, E-Commerce (2000)
Project Manager, Infrastructure (1998-2000)
Project Manager, Support (1997-1998)
Managed cross-functional teams of 10-25+, consisting of subject matter experts from multiple infrastructure
groups.
 Directed implementations of infrastructure projects throughout System Development Lifecycle (SDLC)
conforming to Level 2 CMM. Provided performance reviews to functional managers as they related to
project team members. Supervised pre “Go-Live” parallel testing through implementation onto the JH
infrastructure. Managed disaster recovery planning and implementation as well as event monitoring as it
pertained to infrastructure projects.
 Managed conversion of mutual accounting system to GAAP system in order to comply with public
offering requirements. Successfully met drop-dead delivery data on the day company went public.
 Managed successful implementation of Checkpoint firewall solution. Facilitated dialog with vendor.
 Selected to administer damage control on a non compliant call management system, implemented to
automate proactive customer contact activities. Led team of 10, in successful re-design and
implementation of solution, bringing system in line with corporate security standards.
 Facilitated the transfer of corporate Extranet source code, support, maintenance and ongoing development
activities from hosted vendor solution to in-house solution. Overseeing, training of developers, release
engineers and server set up. Managed team of 25.
STREAM INTERNATIONAL, Canton, MA
1997
Technical Support Product Specialist
 Provided telephone technical support and customer service for high volume call center to Fortune 100
customers for 50+ products.
 Documented technical resolutions into knowledge base contributing to technical support publications.
NON I.T. RELATED EXPERIENCE
Accounting and financial experience including tax returns, payroll taxes, G/L, P&L, forecasting, cash flow
and budgeting in diverse industries, including but not limited to, Insurance, Retail and Civil Engineering.
EDUCATION
MBA, Technology Management, University of Phoenix, Phoenix, AZ, 2005
BS, Education, Boston University, Boston, MA
PROFESSIONAL DEVELOPMENT
Six Sigma Green Belt Program, International Institute of Learning, New York, NY, 2004
Advanced Statistics for Six Sigma, International Institute of Learning, New York, NY, 2004
PMP Course Work, Project Management Institute (PMI)
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PROFESSIONAL ASSOCIATIONS
HIMMS/ HIMMS NE Chapter
 The International Institute of Business
Analysis
Project Management Institute (PMI)
 Massachusetts Woman In Technology
PMI Healthcare, eBusiness, IS, and
Woman in PM, Special Interest Groups.