Kylie James
Address withheld
August 2013
To whom it may concern,
I am interested in furthering a career in hospitality, commercial recreation, marketing, or public relations. I believe I am sufficiently qualified, having seven years of customer care and service experience in the hospitality and commercial recreation industries. I have worked for very well established companies including Ritz Carlton, Marriott, and
Mountain America Credit Union. I have also worked for Utah Olympic Park, which is a nonprofit 501(c)(3) organization. I continue to utilize my interpersonal, problem solving, and management skills and experience on a daily basis.
Coupled with my professional experience and resume I hold a Bachelors degree of
Science in Parks, Recreation, and Tourism from the University of Utah.
While employed with Mountain America I was specifically sought out by a highly skilled manager to assist in a project that saved Mountain America over a million dollars in loss.
The Highland Dr. team successfully demonstrated the ability to provide impeccable interpersonal skills in order to gain the loyalty of each member and was able to increase sales and business. Referrals were obtained through tactful marketing approaches, sales of products and services boosted, and therefore renewed business and revenue were obtained. I demonstrated leadership in my branch through my example and skills in sales, obtaining referrals, as well as functioning through marketing campaigns, while still focusing on the member and effectively assessing, assisting, and advising their needs and concerns. I was at the top of the charts in these areas and proved an asset to the branch and come highly recommended by current and past employers. My example of customer service caused me to be recognized as extremely valuable, not only to my managers and team that I directly worked with but also to many at the corporate offices and in the training departments.
I am confident that if given the opportunity I will use my skills to contribute to your team and enhance your customers experience with your company. I would greatly appreciate the opportunity to meet with you to discuss how my strengths and ability in this area can contribute to the success of your organization specifically. I look forward to hearing from you in the near future.
Sincerely,
Kylie James
801.866.8385
Kylieajames@gmail.com

801.866.8385 kylieajames@gmail.com kylieajames.weebly.com
EXPERIENCE:
5/14-PRESENT LOG HAVEN MILLCREEK,UTAH
Banquet Server
 Oversee guest experience during weddings and private events
 Execution of operations and set ups for events
 Cocktailing and beverage service experience with full bar and wine selections
 Aloha POS system
4/13-PRESENT UTAH OLYMPIC PARK PARK CITY,UTAH
Park Guide/Event Staff Team Lead
 Works directly with event planners, group contacts, and caterers during events

Oversees events team during events

Leads and instructs during team building exercises with clients
 Sets up and tears down events

Guides tours of facility

Outgoing, self starter attitude, flexible, excellent customer service and communication skills

Knowledge of park AV equipment, hazardous communications, host desk, tour and van operations, Quicksilver operations, and radio protocol
 Retail store and point of sale system experience
12/10- 4/13 MOUNTAIN AMERICA CREDIT UNION MILLCREEK,UTAH
Member Service Representative II
 Assessing, Assisting, and advising members in achieving financial goals and dreams
 Building meaningful relationships of trust and respect

Ranked #4 credit union wide in sales in December 2012
 Presented sales training, mentored, motivated, and demonstrated at other branches
 Experience with Symitar, Cards on the Spot, cash advance machine, coin machine, gift cards, cashier checks, and money orders
5/12-08/12 ZION PONDEROSA ORDERVILLE,UTAH
Front Desk and Gift Shop Associate
 Conducted check ins and check outs. Resolved questions, comments, and concerns.
 Intercommunicated between various departments. Scheduled activities and made recommendations for the area
 Basic office and gift shop duties
 Trained other interns, conducted site tours
8/11-12/11 THE UNIVERSITY OF UTAH SALT LAKE CITY,UTAH
Guest Services
 Welcomed and assisted guests
 Ensured guest safety and enjoyment

5/09-11/10 MELBOURNE,VICTORIA,AUSTRALIA
Volunteer Service

Trained, cared for, and encouraged colleagues

Efficient planning of daily activities

Meeting and dealing with people of various cultural backgrounds

Public speaking

Self-motivated, positive attitude, perseverance, and responsible for own success

Learned to face strong difficulties and overcome them

Teaching simply and to the understanding of a broad audience
SUMMER 2007, 2008, AND 2011 ESPECIALLY FOR YOUTH UTAH/VIRGINIA
Counselor

Responsible for 25-30 youth ages 14-18
 Meaningful interaction and communication with youth and parents
 Promoted growth, example of confidence, leadership, and success

Ethical time management, effective scheduling, creative thinking, and successful problem solving
8/08-5/09 LONE STAR STEAKHOUSE HAMPTON,VIRGINIA
Head Server and Certified Trainer

Example of superb customer service

Taught training classes, trained new servers

Successful at upselling menu items

Skilled experience in recommending, up-selling, and serving alcoholic beverages.
8/06-7/08 RITZ CARLTON AND MARRIOTT INTERNATIONAL SALT LAKE CITY,UTAH
Reservation Consultant

Assisted guests with reservations, planned trips, organized special occasions
 Interpersonal, communication, and conflict resolution skills

Increased revenue through upselling, remained in top ten for sales

Shadowed by new employees
EDUCATION:
UNIVERSITY OF UTAH Salt Lake City, Utah May 2013
Major in Parks, Recreation, and Tourism

Emphasis in Commercial Recreation
 Certification and intensive course work in Hospitality Management
ADDITIONAL INFORMATION:
 FIRST AID & AED CERTIFIED
 Exceptional verbal and written communication skills
American Heart Association
 Professional attitude and appearance

Proficient in Microsoft Office, Word, Excel, Power Point, Adobe Flash CS5, Adobe
Photoshop CS5, Weebly, Micros and Aloha POS systems, MARSHA reservation system,
Symitar, and Social Media Domains-Facebook, Twitter, Instagram, Pinterest.