Request for Proposal (RFP) for
Comprehensive Annual Maintenance Contract (CAMC)
of
Chhattisgarh Telemedicine Network
April 2012
1
CONTENTS
1.0
INTRODUCTION
2.0
CHHATTISGARH TELEMEDICINE NETWORK CONFIGURATION
3.0
SCOPE OF WORK
4.0
TERMS AND CONDITIONS
ANNEXUREs

List of sites with contact numbers- Annexure-I

Typical TM Network configuration- Annexure-II

Compliance Table of RFP
2
Request For Proposal (RFP) for
Comprehensive Annual Maintenance Contract (CAMC) of
Chhattisgarh Telemedicine Network
1.0
INTRODUCTION
ISRO Telemedicine project initiated in 2001 consist of linking through
Indian National Satellite - INSAT, remote and underserved areas like
Ladakh in north near Himalayas, offshore islands of Andaman & Nicobar,
Lakshwadeep, parts of the state of Orissa, North Eastern States of the
country and some of tribal districts in the main land. A typical ISRO's
satellite-based Telemedicine system (node) consists of customized
medical software integrated with computer hardware, along with medical
diagnostic instruments connected to the commercial VSAT (Very Small
Aperture Terminal) at each location.
As a part of Telemedicine project, ISRO has established Chhattisgarh
Telemedicine network which, has 16 telemedicine nodes (15 patient nodes
+ 01 SS nodes) given in Annexure-I. The communication link (Viasat
VSAT systems) hardware and software are provided by M/s BEL,
Bangalore. This network is using hub facilities from Telemedicine Network
Hub, at ISTRAC Bangalore and is configured with INSAT-3A satellite in the
capacity of Ext. C-band spectrum. TM hardware and software at patient
end and doctor end with server end is provided by M/s TELEVITAL
Bangalore.
2.0
Chhattisgarh Telemedicine Network Configuration:
The satellite based TM network is mainly divided in to three elements;
1. VSAT hub
2. Satellite (space segment)
3. Doctor cum server end and patient ends
The Chhattisgarh Telemedicine network is using client end server model.
Presently the server is placed at the Ambedkar Hospital ,Raipur. This RFP
shall cover the Annual Maintenance of VSAT systems and all TM
peripherals including the TM server.
2.1
VSAT node hardware:
A TM VSAT node consists of following sub-systems:
a.
3.8m Extended C Band, Off-set VSAT Antenna Consisting of: 4
pcs FRP reflector, Az-El mount, non-penetrating mount
b.
3.8m Extended C Band feed and feed accessories
c.
2W Extended C Band SSPB (BUC) Model NJT 5657
3
d.
e.
f.
g.
h.
i.
2.2
Ext. C-band LNB: Model: NJS8478E
IP-based VSAT modem – Make: Viasat, Model: Linkstar
Ethernet Hub – 8 port with adapter cable
Online 1KVA UPS: Liebert Make, with external Batteries
12V/12AH with link (3 Nos.)
Rack/cabinet for all the above IDUs
All required connecting cables like IFL cables (RG 11 type 150
ft IFL cable for Tx/Rx) and accessories for IDUs & ODUs
TM Hardware and Software:
TM hardware provided at site: doctor end with TM server and
Patient nodes.
I.
a.
b.
c.
d.
e.
f.
g.
h.
i.
II
a.
b.
c.
d.
e.
f.
g.
h.
Doctor end with TM server
Computer hardware: Make & Model - HCL Infiniti Pro (Window XP)
TM SS end software: Televital
TM Server- Make & Model - HP Proliant (Windows 2003)
TM server software- Televital
Videoconferencing system (stand alone) Hardware & Software;
Sony PCS 1P & 1600P
Printer: make & model: HP 2600/3900 Series
TV: Television - Samsung 21” or equivalent
UPS: E&C or APC or Numeric or equivalent
Other accessories like furniture (tables, chairs, power board,
LAN switch, etc)
Patient End
Computer hardware: HCL Infiniti Pro (Window XP)
TM client end software: Televital
Videoconferencing system (PC based with PTZ camera): Sony
EVID70P with Osprey video capture card,
Videoconferencing Software - Vpoint HD
12 Lead ECG machine: Make & model: ECG - Schiller Samvid
X-ray scanner/digitizer: Make & model: Microtek 9800XL with
TMA 1600
UPS: E&C
Other accessories
The telemedicine systems in the network are mainly categorized into
Super speciality End (Doctor Node) and Patient End (Remote node)
4
systems. A typical ISRO telemedicine network configuration is given in
Fig. 1 (Annexure-II).
3.0
SCOPE OF WORK
Proposals are invited from vendors to provide a turnkey Comprehensive
Annual Maintenance Contract (CAMC) of the 15 complete telemedicine
nodes inclusive of VSAT+TM systems (including video conferencing
systems), Diagnostic Instruments, UPS and Accessories.
Initially at the time of starting CAMC, to held a train ing program to provide
the training for telemedicine node coordinators and operators of all 15 TM
sites.
The scope of work for annual maintenance of the complete telemedicine
node includes the following:
3.1
Preventive maintenance for VSAT system: Vendor is to carryout
preventive maintenance at least once in a year. Some of the
preventive maintenance activities for the VSAT system are given
below:









3.2
Cleaning of Antenna, feed, mount assembly, etc.
Proper adjustment of Antenna Look angles.
Angle indicator should be adjusted.
Calibration of instruments.
Any damaged cable should be immediately replaced.
All the screws and fasteners of the VSAT systems must be
checked.
Greasing of VSAT terminals as and when required.
Maintenance of UPS/Battery.
Checking all functions and parameters – antenna system, SSPB,
LNBC, VSAT modem and UPS.
Preventive maintenance for the Telemedicine system :
Vendor is to carryout preventive maintenance at least once in a
year. Some of the preventive maintenance activities for the
Telemedicine system are given below:



Check for correctness of PC hardware and software including
OS.
Check for functioning of antivirus software and its update
Check for videoconferencing systems and its settings
5










3.3
Loading of required software patches
Maintenance of UPS/Batteries.
Calibrations of ECG and scanner if required
Any damage cable should be immediately replaced
Ensuring the total system functionality
System boot up/starting problems when powered on.
System getting stuck/hanged unexpectedly.
Various errors message, illegal operations, etc.
System corruption/infections by Virus, Worms, Trojans, etc.
System interface problems with VSAT system.
Corrective Maintenance: Some of the activities are to be carried out by
the vendor during the corrective maintenance are as follows;
a) Trouble shooting: Vendor has to initially find the fault and then go
for maintenance.
b) Repair/Replace/Re-work: All repair/replace/re-work should be taken
up immediately, within 02 working days down time for TM server
and SS node sites and 05 working days of downtime for all the
remote sites. All repairs will be assumed to be done at site. Under
the contract all sites will be covered including remote sites.
c) Spares: Under comprehensive maintenance, Vendor has to keep
sufficient spares for maintenance to maintain the downtime
mentioned in the RFP.
d) Re-commissioning: Once all the repair work is over, vendor should
make sure that all the components of the system are working by re commissioning the system again.
e) Vendor should take care of the maintenance of minor civil work (if
any) like Antenna foundation, Channeling, etc. for VSAT systems
during repair/re-commissioning.
f) Vendor has to give schedule of once in a year preventive
maintenance visit for each site.
g) Vendor has to send a monthly report to Chhattisgarh Telemedicine
State coordinator with a copy to DECU/ISRO as to what maintenance
has been done on the systems and the current status of each system
at various sites. Summary of Daily log is to be used for generation
of monthly maintenance report and sent to User and Head,
TND/SNDG/DECU. The report is to be prepared by the vendor and
approved by the concerned Hospital/Doctor or any other agency
decided by user.
h) Vendor has to maintain a logbook/service report depicting all the
maintenance activities at sites. The vendor has to send the printouts
of logbook and a monthly report showing the maintenance activities
6
and the current status/condition of the system. Ve ndor has to
maintain logbook for each equipment. Format is shown below:
Date
4.0
Equipment
Type
of
work
Tasks
done
Status
after
task
Special
Remarks
TERMS AND CONDITIONS
Following are the terms and conditions to be adhered/agreed by the
vendor:
a)
b)
c)
d)
e)
f)
g)
h)
i)
The offers may be submitted for Annual Maintenance of Chhattisgarh
telemedicine Network (including VSAT terminal and TM peripherals)
The vendors shall be required to submit the offers quoting the
charges for the following:
Comprehensive maintenance (spares stocked by Vendor) including
preventive maintenance service once in a year for each site shall be
the part of the comprehensive.
Vendor should include the activities like Antenna Re-pointing, Retuning, etc. of the systems in the quote.
Vendor shall quote separately for un-installation, shifting and reinstallation of the complete and/or individual systems as follows:
- Shifting within the same Building
- Shifting within the same Campus
- Shifting within the same City
- Shifting within the same State
Shifting
shall
include
dismantling,
transportation
and
reinstallation/commissioning of the complete and/or individual systems
Vendor shall submit separate offers for patient end (15) and doctor ’s
node with TM server (1).
No. of site shall be covered under CAMC is given in Annexure-I.
Vendor should adjust time schedules for maintenance of the systems
in coordination with the users.
TM server at SS node (Ambedkar Memorial Hospital, Raipur) and TM
peripherals at TM Sites are provided by M/s Televital, Bangalore.
The submitted offer shall be valid for a period of at least three (03)
years. Vendor may offer CAMC charges for 1st year, 2nd year and 3rd
year.
7
j)
k)
l)
m)
n)
o)
p)
q)
r)
s)
t)
u)
The contract period shall be one year initially. If the performance of
vendor is good in the post year, then the contract may be extended
for the next year.
Vendor shall do all necessary coordination regarding system
maintenance with user agency at site in consultation with
DECU/ISRO.
Vendor (In association with DECU/ISRO), has to co-ordinate with the
in-charge of telemedicine node for conducting system/network tests.
Vendor shall also be responsible for all types of repair of Diagnostic
equipment that are supplied by ISRO along with telemedicine system.
Vendor shall be responsible for timely up-gradation of all necessary
software at free of cost.
Vendor has to make own arrangement for test instruments.
Vendor has to send the certificate of conduct of satisfactory systems
performance endorsed by the user to Chhattisgarh State Aothourity
after the maintenance exercise.
End user support for Way bills/Road permits: Wherever necessary
and applicable, end user shall arrange for the road permits/way bills
based on Government of Chhattisgarh authorization letter for
movement of materials related to CAMC work.
Downtime compensation: In the event of any system or station found
to be non-operational after the formal complaint, clearly indicating the
fault in the system, is registered with the vendor in writing, and if SS
Nodes remain unattended beyond 02 working days and patient end
nodes remain unattended beyond 05 working days, liquidity damage
shall be charged at the rate as follows:
- Up to 05 stations – 2.5 % of the quarterly value of CAMC of
respective faulty nodes.
- Up to 10 stations – 5 % of the quarterly value of CAMC of
respective faulty nodes.
- Beyond 10 stations – 10 % of the quarterly value of CAMC of
respective faulty nodes.
Vendor is to provide Helpdesk with toll free helpline number/fax number/email
address, so that
user at each Telemedicine Center will be able
register/intimate their relevant complaints.
Damages due to external factor/Force majeure reasons: All
repairs/replacement charges applicable to failures due to external
factors/force majeure reasons, failures due to lightening strikes,
earthquakes and floods etc. can be charged extra.
Bills certification: Contract manager will be focal persons for all
coordination activities related to CAMC. However, all the CAMC bills
shall be certified by Contract manager, which will be duly endorsed by
Telemedicine program co-coordinator for release of payments. Also
8
the vendor has to essentially take the certificate from the user for
every maintenance activities executed at site and submit to the
Contract manager (Chhattisgarh State Authority).
v)
After completion of CAMC contract, vendor shall be required to give
the status of all the TM nodes clearly mentioning the following; i. No.
of operational sites, ii. No. of registered complains not solved, the
reason for not solving the registered complains iii. No. of non operational TM nodes with stating the reason for non -operational.
w) Payments: Payments will be made on quarterly basis at the each
quarter after completion of service satisfactorily. The bill in triplicate
duly certified by the Contract manager and approved by Chhattisgarh
State Telemedicine Network Coordinator, to the effect that systems
are serviced and working satisfactorily shall be submitted to Accounts
Officer Chhattisgarh State, for making payment.
Last quarter payment will be made only after successful submission of final
report on the status of all the TM nodes under CAMC contract.
x)
Service tax charges: Payment of service tax charges are extra at the
specified rate as per the rules of ISRO/Purchase terms and condition
and as well as the rules of Govt. of India.
y)
Fall Clause: The charges for above work shall in no event exceed the
lowest charges at which you service the systems of identical
description to any other party during the currency of contract. If, at
any time during the said period, you reduce the charges for similar
work to any other customer, you shall forthwith notify t he same to us
and the charges payable under the contract for the service shall
stand correspondingly reduced.
z)
Arbitration: Dispute, if any, shall be settled mutually, failing which it
shall be referred to a one man Arbitration appointed by Director
S.C.P, in accordance with Arbitration Act 1996, whose decision shall
be final and binding in both the parties.
aa) Termination of Contract:
Chhattisgarh State authority reserves the right to terminate the work
order if the performance of the Contractor is found to b e
unsatisfactory during its currency of the contract by giving one month
notice in writing without any financial implications.
bb) Chhattisgarh State authority reserve the right to enter into parallel
rate contract simultaneously or at any time during the per iod of the
rate contract with one or more tenders.
4.1
General:
i.
In the event of the damages to our property or personal injury to our/your
personnel due the negligence of your employee, the responsibility shall be
solely rest on you.
9
ii.
iii.
iv.
v.
vi.
vii.
viii.
ix.
x.
xi.
xii.
Chhattisgarh State authority shall not be responsible for the loss of life of your
personnel at the time of performance of contract at our premises due to
natural calamities/accident/explosion, if any.
At most care should be taken by your service personnel while carrying out of
the job and ensure the safety of neighboring instrument or whatsoever of
ISRO property.
Vendor should have experience in supply, operations and
maintenance of all the systems like VSAT hardware/software,
Videoconferencing and Telemedicine systems, to be supported by
documentary proof.
Vendor shall be required to submit the certificate from M/s Televital,
Bangalore regarding providing support to TM systems hardware and
software similarly from M/S Viasat to support the VSAT systems
hardware and software.
Vendors shall arrange on their own for manpower/charges for
transportation/shifting of equipment.
The vendor responsibility of maintenance still holds while any of the
system is shifted from one site to another.
Insurance, during any transit of the deliverables, will be borne by
the vendor.
Vendor for any/all of the above activities and towards lodging,
boarding, transportation, maintenance, etc. shall arrange logistics
support on their own.
Vendors have to use their own test equipment and tools for
maintenance work.
Vendors will be provided with all necessary details like list of sites,
vendor wise break-up of telemedicine systems.
Vendor shall be ready to attend technical discussions and/or
commercial negotiations, if required and asked for.
4.2
Compliance statement
The vendor shall provide compliance statement for all the
specifications/points of all the sections of this RFP, including terms and
conditions, with the offer (refer Annexure-III). Deviations if any (better or
worse) shall be clearly explained with effect on the performance of the
system. Offer without compliance statement may not be considered.
4.3
NON-DISCLOSURE AGREEMENT (NDA) : Contractor & Personnel deputed by the
Contractor shall maintain absolute secrecy and security of the information for the
purpose of operation of this Contract given by Purchaser. Contractor shall return the
original and copies of the same to SAC after completion of the work. The technical
information / papers / drawings etc. provided by Purchaser from time to time, will be
10
for the execution of this Contract only; and should not be used / copied / reproduced /
published in any form or disclosed to third party, by the Contractor or his personnel.
The Contractor is required to sign a Non-Disclosure Agreement (NDA) and submit it
to Purchaser undertaking to abide by the provisions in this clause to the letter and
spirit. Contractor will be responsible for any violation or infringement of NDA by him
or his personnel. Such violation shall be treated as breach of Contract and Contractor
shall be liable for penalties for breach as provided for in the Contract in addition to
any other legal implications w.r.t. the laws of the land.
11
Annexure-I
List of sites: Chhattisgarh TM Network Sites:
Telephone Number of Civil Surgeons of Chhattisgarh
Focal person for Chhtisgarh state: Dr. B. P. Malani, Coordinator for TM activity,
Health Service. Contact details: Office No. 0771- 2235616, (M) 09424216351
S.
N
Name of
Districts
SS Doctor end
1
Ambedkar
Hospital,
Raipur
Patient end
1
District
Hospital,
Baster
(Jagadalpur)
2
Sardar
Vallabhbhai
Hosp Bilaspur
3
Dantewada
(DakshinBastar
)
(Marwahi)
4
District
Hospital,
Dhamtari
5
District
Hospital, Durg
6
District
Hospital,
Janjgir
7
District
Hospital,
Jasphur
8
District
Hospital,
Kanker
9
District
Hospital,
Kawardha
10 District
Hospital, Korba
11 District
Hospital, Koria
12 District
Name of Civil
Surgeon
STD
Code
Telephone Number
Office
Mobile No.
Dr. G.K.Saxena
0771
Dr. K.R. Moriya
07782 222281
9424281303
Dr. Amarsingh
Thakur
07752 266011
9425219353
Dr. R.N. Netam
07856 252280
9425243147
Dr. K.S.
Shandilya
07722 232810
9425504634
Dr. T.K.
Agrawal
Dr. R. L.
Dhritiahre
0788
07817 222416,
9926624162
2323417(R)
9425246697
Dr. B.B. Borde
07763 223759
9826540777
Dr. R.N.
Pandey
07868 222108
9893456968
Dr. J.C.
Meshram
07741 2329766
9425260739
Dr. Faggu Ram
Kumbhakar
Dr. G.S. Thakur
07759 226766
9755588801
07836 232324
222580
07723 222232
9425259026
Dr. Mahavir
12
2535304
271565
2210773
9425503515
9926258004
13
14
15
Hospital,
Mahasamund
District
Hospital,
Raigarh
District
Hospital,
Rajnandgaon
District
Hospital,
Surguja
(Ambikapur)
Agrawal
Dr. Havel Urav
07762 232668
9826191766
Dr. R.K.
Saxenar
07744 224084
9827117929
Dr. Samsud
Duha
07774 223944
9406281181
13
Annexure-II
Fig -1
14
Annexure-III
Compliance statement:
Table-02
To be filled by the vendor while submitting the quote;
Sl. No.
Item Description
Complied/
Partially
complied/ Not
Complied
1.0
Introduction
Understood/Not
understood
2.0
Chhattisgarh
Configuration
Telemedicine
Network --------,,----------
2.1
VSAT node hardware
-------,,----------
2.3
TM Hardware and Software
-------,,----------
3.0
SCOPE OF WORK
Complied/
Proposals are invited from vendors to
provide a turnkey Comprehensive Annual
Maintenance Contract (CAMC) of the 15
complete telemedicine nodes inclusive of
VSAT+TM
systems
(including
video
conferencing
systems),
Diagnostic
Instruments, UPS and Accessories.
Partially
Initially at the time of starting CAMC, to held
a training program to provide the training for
telemedicine
node
coordinators
and
operators of all 15 TM sites.
The scope of work for annual maintenance of
the complete telemedicine node includes the
following:
3.1
Preventive maintenance for VSAT system
3.2
Preventive
maintenance
for
the
Telemedicine system
3.3
a
Corrective Maintenance
Trouble shooting: Vendor has to initially
find the fault and then go for maintenance
b
Repair/Replace/Re-work:
All
15
complied/ Not
Complied
Remarks
repair/replace/re-work should be taken up
immediately, within 02 working days down
time for TM server and SS node sites and 05
working days of downtime for all the remote
sites. All repairs will be assumed to be done
at site. Under the contract all sites will be
covered including remote sites
c
Spares: Under comprehensive maintenance,
Vendor has to keep sufficient spares for
maintenance
to
maintain
the
downtime
mentioned in the RFP
d
Re-commissioning: Once all the repair work
is over, vendor should make sure that all the
components of the system are working by re commissioning the system again
e
Vendor should take care of the maintenance
of minor civil work (if any) like Antenna
foundation,
Channeling,
etc.
for
VSAT
systems during repair/re-commissioning
f
Vendor has to give schedule of once in a
year preventive maintenance visit for each
site
g
Vendor has to send a monthly report to
Chhattisgarh Telemedicine State coordinator
with a copy to DECU/ISRO as to what
maintenance has been done on the systems
and the current status of each system at
various sites. Summary of Daily log is to be
used for generation of monthly maintenance
report
and
sent
TND/SNDG/DECU.
to
The
User
and
report
is
Head,
to
be
prepared by the vendor and approved by the
concerned
Hospital/Doctor
or
any
other
agency decided by user
h
Vendor has to maintain a logbook/service
report
depicting
all
the
maintenance
activities at sites. The vendor has to send
the printouts of logbook and a monthly report
16
showing the maintenance activities and the
current
status/condition
of
the
system.
Vendor has to maintain logbook for each
equipment. Format is shown below
4.0
TERMS AND CONDITIONS
Following are the terms and conditions to be
a.
b.
c.
d.
e.
f.
g.
h.
adhered/agreed by the vendor:
The offers may be submitted for Annual
Maintenance of Chhattisgarh telemedicine
Network (including VSAT terminal and TM
peripherals) The vendors shall be required to
submit the offers quoting the charges for the
following:
Comprehensive
maintenance
(spares
stocked by Vendor) including preventive
maintenance service once in a year for each
site shall be the part of the comprehensive.
Vendor should include the activities like
Antenna Re-pointing, Re-tuning, etc. of the
systems in the quote.
Vendor shall quote separately for uninstallation, shifting and re-installation of
the complete and/or individual systems as
follows:
- Shifting within the same Building
Shifting within the same Campus
Shifting within the same City
Shifting within the same State
Shifting
shall
include
dismantling,
transportation
and
reinstallation/commissioning of the complete
and/or individual systems
Vendor shall submit separate offers for
patient end (15) and doctor ’s node with TM
server (1).
No. of site shall be covered under CAMC is
given in Annexure-I.
Vendor should adjust time schedules for
maintenance of the systems in coordination
with the users.
TM server at SS node (Ambedkar Memorial
Hospital, Raipur) and TM peripherals at TM
17
i.
j.
k.
l.
m.
n.
o.
p.
q.
r.
Sites are provided by M/s Televital,
Bangalore.
The submitted offer shall be valid for a
period of at least three (03) years. Vendor
may offer CAMC charges for 1st year, 2nd
year and 3rd year.
The contract period shall be one year
initially. If the performance of vendor is go od
in the post year, then the contract may be
extended for the next year.
Vendor shall do all necessary coordination
regarding system maintenance with user
agency
at
site
in
consultation
with
DECU/ISRO.
Vendor (In association with DECU/ISRO),
has to co-ordinate with the in-charge of
telemedicine
node
for
conducting
system/network tests.
Vendor shall also be responsible for all types
of repair of Diagnostic equipment that are
supplied by ISRO along with telemedicine
system.
Vendor shall be responsible for timely upgradation of all necessary software at free of
cost.
Vendor has to make own arrangement for
test instruments.
Vendor has to send the certificate of
conduct of satisfactory systems performance
endorsed by the user to Chhattisgarh State
Aothourity after the maintenance exercise.
End user support for Way bills/Road permits:
Wherever necessary and applicable, end
user shall arrange for the road permits/way
bills based on Government of Chhattisgarh
authorization
letter
for
movement
of
materials related to CAMC work.
Downtime compensation: In the event of any
system or station
found to be nonoperational after the formal complaint,
clearly indicating the fault in the system, is
registered with the vendor in writing, and if
SS Nodes remain unattended beyond 02
18
s.
t.
u.
v.
w.
working days and patient end nodes remain
unattended beyond 05 working days, liquidity
damage shall be charged at the rate as
follows:
- Up to 05 stations – 2.5 % of the
quarterly value of CAMC of respective
faulty nodes.
- Up to 10 stations – 5 % of the quarterly
value of CAMC of respective faulty nodes.
- Beyond 10 stations – 10 % of the
quarterly value of CAMC of respective
faulty nodes.
Vendor is to provide Helpdesk with toll free helpline
number/fax number/email address, so that user at
each Telemedicine Center
will be able
register/intimate their relevant complaints.
Damages due to external factor/Force
majeure reasons: All repairs/replacement
charges applicable to failures due to external
factors/force majeure reasons, failures due
to lightening strikes, earthquakes and floods
etc. can be charged extra.
Bills certification: Contract manager will be
focal persons for all coordination activities
related to CAMC. However, all the CAMC
bills shall be certified by Contract manager,
which will be duly endorsed by Telemedicine
program co-coordinator for release of
payments. Also the vendor has to essentially
take the certificate from the user for every
maintenance activities executed at site and
submit
to
the
Contract
manager
(Chhattisgarh State Authority).
After completion of CAMC contract, vendor
shall be required to give the status of all the
TM nodes clearly mentioning the following; i.
No. of operational sites, ii. No. of registered
complains not solved, the reason for not
solving the registered complains iii. No. of
non-operational TM nodes with stating the
reason for non-operational.
Payments: Payments will be made on
quarterly basis at the each quarter after
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x.
y.
z.
aa.
bb.
completion of service satisfactorily. The bill
in triplicate duly certified by the Contract
manager and approved by Chhattisgarh State
Telemedicine Network Coordinator, to the
effect that systems are serviced and working
satisfactorily shall be submitted to Accounts
Officer Chhattisgarh State, for making
payment.
Last quarter payment will be made only after
successful submission of final report on the status
of all the TM nodes under CAMC contract.
Service tax charges: Payment of service tax
charges are extra at the specified rate as pe r
the rules of ISRO/Purchase terms and
condition and as well as the rules of Govt. of
India.
Fall Clause: The charges for above work
shall in no event exceed the lowest charges
at which you service the systems of identical
description to any other party during the
currency of contract. If, at any time during
the said period, you reduce the charges for
similar work to any other customer, you shall
forthwith notify the same to us and the
charges payable under the contract for the
service shall stand correspondingly reduced.
Arbitration: Dispute, if any, shall be settled
mutually, failing which it shall be referred to
a one man Arbitration appointed by Director
S.C.P, in accordance with Arbitration Act
1996, whose decision shall be final and
binding in both the parties.
Termination of Contract:
Chhattisgarh State authority reserves the
right to terminate the work order if the
performance of the Contractor is found to be
unsatisfactory during its currency of the
contract by giving one month notice in writing
without any financial implications.
Chhattisgarh State authority reserve the right
to
enter
into
parallel
rate
contract
simultaneously or at any time during the
period of the rate contract with one or more
20
tenders.
4.1
General
i.
In the event of the damages to our property or
personal injury to our/your
personnel due the
negligence of your employee, the responsibility
shall be solely rest on you.
Chhattisgarh State authority shall not be
responsible for the loss of life of your personnel at
the time of performance of contract at our premises
due to natural calamities/accident/explosion, if any.
ii.
iii.
iv.
v.
vi.
vii.
viii.
ix.
x.
xi.
At most care should be taken by your service
personnel while carrying out of the job and ensure
the safety of neighboring instrument or whatsoever
of ISRO property.
Vendor should have experience in supply,
operations and maintenance of all the
systems
like
VSAT
hardware/software,
Videoconferencing
and
Telemedicine
systems, to be supported by documentary
proof.
Vendor shall be required to submit the
certificate from M/s Televital, Bangalore
regarding providing support to TM systems
hardware and software similarly from M/S
Viasat to support the VSAT systems
hardware and software.
Vendors shall arrange on their own for
manpower/charges
for
transportation/shifting of equipment.
The vendor responsibility of maintenance still
holds while any of the system is shifted from
one site to another.
Insurance, during any transit of the
deliverables, will be borne by the vendor.
Vendor for any/all of the above activities and
towards lodging, boarding, transportation,
maintenance, etc. shall arrange logistics
support on their own.
Vendors have to use their own test
equipment and tools for maintenance work.
Vendors will be provided with all necessary
details like list of sites, vendor wise break up of telemedicine systems.
21
xii.
4.2
4.3
Vendor shall be ready to attend technical
discussions
and/or
commercial
negotiations, if required and asked for.
Compliance statement
The vendor shall provide compliance
statement for all the specifications/points of
all the sections of this RFP, including terms
and conditions, with the offer (refer
Annexure-III). Deviations if any (better or
worse) shall be clearly explained with effect
on the performance of the system. Offer
without compliance statement may not be
considered.
NON-DISCLOSURE
AGREEMENT
(NDA)
:
Contractor & Personnel deputed by the Contractor
shall maintain absolute secrecy and security of the
information for the purpose of operation of this
Contract given by Purchaser.
Contractor shall
return the original and copies of the same to SAC
after completion of the work. The technical
information / papers / drawings etc. provided by
Purchaser from time to time, will be for the
execution of this Contract only; and should not be
used / copied / reproduced / published in any form
or disclosed to third party, by the Contractor or his
personnel. The Contractor is required to sign a
Non-Disclosure Agreement (NDA) and submit it to
Purchaser undertaking to abide by the provisions in
this clause to the letter and spirit. Contractor will be
responsible for any violation or infringement of NDA
by him or his personnel. Such violation shall be
treated as breach of Contract and Contractor shall
be liable for penalties for breach as provided for in
the Contract in addition to any other legal
implications w.r.t. the laws of the land.
22
Addresses of Suggested Vendors
1)
Essel Shyam Technologies Ltd
C-34, Sector-62,
Noida (Utter Pradesh ) India
Tel: +91-120-2400780
Fax: +91-120-2400474
Email : bguha@esselshyam.net
Contact Person : Mr. Bishwjeet Guha ( Vice President -Operations)
2) HCL Comnet Limited
F-8/9 , Sector-3,
Noida (Utter Pradesh ) India
Tel: +91-120-4362100
Fax: +91-120-2525681
Email : NagiS@hcl.com
Contact Person : Mr. S.S.Nagi (General Manager - Operations)
3) Satcom Service Pvt. Ltd.
611 A JMD Pacific Square
Sector 15 Part - II Gurgaon, 122001, IN
Tel: (+91-124) 402-5204
Fax: (+91-124) 402-5252
Email : Vidhi.trehan@ssplindia.in
4) Mr. Rajendra Aiwale (VSAT hardware & Hub Supplier)
Deputy General Manager
Marketing
Bharat Electronics Limited
Jalahalli West Post
Bangalore- 560 013
Tel: 080-23454726, FAX: 080-28380254
Email: rajendranaiwale@bel.co.in
5) M/s MahdiBagh Computers Pvt.Ltd. (M/s BEL sub vendor )
Plot#9, Angel Apartment, Kalyani Nagar
Pune-411006 MS.
Telefax: +91-20-26658831; 26653444
Email:mbc.satcom@gmail.com
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6) M/s BML Telecom Services (M/s BEL sub vendor )
916, Sector-3, Vasundhara
Ghaziabad-201012
Fax No: 0120-4120167
Ph: 0120-4120168
7) M/s. Infinium India Ltd.
Block No. 2 Nirman Society,
Rustam Patel Marg, Near Crossword
Alkapuri Vadodara- 390 005
8) Mr. Prakash Sharma
Viasat India Pvt. Ltd.
611-A, JMD Pacific Square, Sector-15, Part-II
Gurgaon – 122 001
Email: prakash.Sharma@viasat.com
Ph. 98103 38336 (m)
9) Webel Technology Limited
Plot- 5, Block-BP, Sector-V
Salt Lake City
Kolkata- 700 091
Telemedicine & Videoconferencing Systems supplie r
1.
Televital (India) Private Limited
No. 142/33, 32 nd Cross, 14 t h Main, Jayanagar "T" Block,
Bangalore, Karnataka - 560 011
Phone: 080-51210513
Email: info@televital.com
Website: www.televital.com
24