NCHRP 20-77
Operations Training Framework
Click on a course for more information.
Color key: Overview level, Fundamentals level, Advanced level
Fundamentals of Organizational Change Management
Course
Outcomes
Management and Organizations
• Discuss the strategic value of internal resources and
capabilities.
Cornell University
• Explain the role of human resources and
organizational behavior in formulating and
implementing strategy.
• Describe the importance of structure and the design
of organizations in formulating and implementing
strategy.
Organizational Change: Myths and
Realities
● Discuss the validity, practicality, and usefulness of
change models, theories, and strategies.
Oklahoma State University
● Conduct a realistic cost/benefit analysis of
organizational change improvement processes.
Managing Technological Change
● Introduce new technology or continuous improvement
initiatives smoothly and effectively.
SEI/Carnegie Mellon
● Use a structured approach to dealing with the
organizational and human aspects of technology
transition.
Advanced Organizational Change Management
Course
Outcomes
Same core courses as Fundamentals with the addition of the courses below.
Managing Change and Improvement in
Technical Organizations
● Describe tools and techniques for managing change
and innovation for performance improvement in
organizations.
University of Tennessee Knoxville
● Explain the multi-initiative approaches: quality
management, organizational effectiveness, employee
empowerment, performance measure, and
application of statistical tools and techniques.
● Relate the importance of self-assessment and the
Baldridge criteria for performance excellence.
● Discuss the issues associated with change agents,
team building, and leadership.
Process Improvement Engineering
Mississippi State University
● Describe quality and productivity improvement
methodologies and tools.
NCHRP 20-77
Operations Training Framework
● Discuss the design and implementation of continuous
improvement systems in organizations.
Planning and Managing Organizational
Change
● Assess major issues involved in organizational
readiness
AMA
● Build executive sponsorship and ensure success of
the change management plan
● Overcome emotional and intellectual challenges by
managing change
● Demonstrate greater mastery of key change
management skills
● Create effective communication plans
● Ensure all systems support—not undermine change
● Managing change to help the organization recover,
rebound and learn faster.
Leading a Resilient Organization:
Achieving Results During Challenging
Times
Aresty Institute of Executive Education
● Maintain productivity and engagement during internal
or external turmoil
● Retain top performers during volatile times
● Improve energy, vitality and resourcefulness
throughout periods of prolonged stress
● Re-energize individuals, teams and the organization
after setbacks
● Establish proven practices that build a company’s
“resilience DNA”
● Enact your leadership vision in a more powerful,
positive way