See End-to-End VoIP Performance Across
Corporate Networks and the Internet
With many branch offices, wired and wireless networks, and data traversing corporate backbones
and the public internet, VoIP service degradation is currently tricky to troubleshoot. ThousandEyes
brings a unique approach that gives operators deep insight that they’ve never had before, extending
VoIP visibility across corporate networks as well as the public Internet. ThousandEyes VoIP monitoring
brings together detailed path visualization, routing information and call quality metrics to reduce
accelerate time to find faults, improve QoS and identify chronic problem areas.
Make Informed Decisions About Your VoIP Architecture
Plan Network Architecture Pre-Deployment
Visualize Enterprise and Wide Area Networks
Test the suitability of existing networks, from bandwidth
to architectural changes.
Get extensive visibility into routing, network topologies
and infrastructure.
• Validate MPLS or VPN SLAs and plan PSTN breakout
• Monitor key locations around the world, from
• Benchmark key metrics such as MOS, loss, latency,
• View changes to your network topology, including
• Stage expansion to new offices and call centers by
• Understand the performance of critical components
via a central gateway or Tail End Hop Off (TEHO)
jitter, discards and PDV
measuring simulated capacity and utilization
branches to call centers to remote callers
routes and paths over time
such as SIP trunks and leased lines
“ThousandEyes provides us the insight and data to better understand the impact of our
changes to the end users as well as improve interactions with our transit providers.”
Alexei Rodriguez, VP Operations
Diagnose and Optimize Performance
Simulate Codec and Route Changes
Deep Diagnostics Find Underlying Faults
• Select from six popular voice codecs to test MOS
• Ensure that DSCP values are being handled properly
• Run a proof of concept with new implementations:
• Locate infrastructure faults down to the node and
scores and bandwidth requirements
leased lines, DMVPN, MPLS, 4G or SIP trunks
per your QoS policy
interface
• Detect routing issues in your network or in transit and
peering providers
Detailed Insights without Weighty Instrumentation
Two Data Sources Give You Global Coverage
ThousandEyes collects voice data using
synthetic probes located on or off premises:
Enterprise
Agent
• Enterprise Agents are installed as a
software-based appliance in a call center,
office or data center
Synthetic
Voice Tests
• Cloud Agents are located in more than 80
global locations, simulating external callers
Works with Your Existing Infrastructure
• Agents are vendor agnostic, supporting onpremises and UCaaS voice deployments
• Integrate into your incident management
Branch Office
Call Center
External Caller
Enterprise
Agent
with extensible, configurable alerts
Low Operational Impact
• Scale site-by-site as your needs dictate
• Collect pre-deployment performance data
Cloud
Agent
(at IXPs
and POPs)
ThousandEyes
SaaS Platform
before any phones are deployed
No-Risk Free Trial www.thousandeyes.com/signup
“ThousandEyes helps Verisign identify and troubleshoot real-time issues in serving millions
of DNS lookups and hundreds of thousands of web requests per second.”
Scott Courtney, VP Infrastructure Engineering