Procedure
Effective Date
March 18, 2013
Chapter Name
6.0 Networking
Chapter Number
6.6.P.1
Date of Last Revision
March 11, 2013
Title
911 Location Data Updates
1.0 Purpose
This procedure documents the responsibilities and tasks associated with maintaining the integrity of location data
used for 911 Emergency Services.
This Procedure must be implemented immediately any time a VoIP phone is moved from one room to another room.
2.0 Governing Policy
Number/Document Name
6.6 911 Location Database Updates
Effective Date
03/18/2013
3.0 Procedure
Requester: Individual moving VoIP Phone:
1.
2.
Complete form 6.6.F.1 titled “911 Location Info – Update Form” available from the IT Forms Library at:
http://www.emich.edu/it/help/forms_library/index.php .
Submit the form via e-mail to phonehelp@emich.edu.
Telecommunications Specialist or Network Systems Engineer:
1.
2.
3.
4.
Receive properly completed form.
Within 24 hours of receipt, access Location Database System and complete update(s) as requested in the
submitted 911 Location Database Update Form(s).
E-Mail requestor (as listed on submitted form) confirming updates are complete.
File form in appropriate departmental file.
4.0 Responsibility for Implementation
The Director of Network and Systems Services is responsible for the implementation of this procedure.
5.0 Definitions
Term
VoIP Phone
Definition
A phone that provides telephone service using the set of protocols commonly
referred to as Voice over Internet Protocol (VoIP). These phones typically have
the brand name “Cisco” visible on the phone.
6.0 Revision History
Description
Approval Date
Original
03/11/2013
IT Procedure – 6.6.P.1 911 Update Procedure
Form Version 3.0
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