Bowling Green State University
TECH 682: Technological System,
Assessment, and Innovation
Developed by M. Revels
Team Members
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Bruce, Richard (Assistant
Team Leader)
Dominguez, Miguel
McKirahan, James (Team
Leader)
Morrison, Robert
Nirav, Khichadia
Ollison, Troy
Revels, Mark (Secretary)
Project Introduction
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Traditional telephone systems use analog
technology to transmit voice signals around
the globe.
Traditional telephone system costs can be
very high for long distance communication,
especially for international corporations with
facilities located through the world.
Project Objectives
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The objective of this
project is to
successfully implement
VoIP technology at an
international company
with facilities in
Chicago, Illinois and
San Pedro Sula,
Honduras
Project Goals
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The following goals support successful
completion of the objective:
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Definition of VoIP, ensuring it will meet the project needs
Definition of the company’s needs, ensuring they can be
met by the proposed solution
Definition of the environment, ensuring it will support the
VoIP solution
Definition of critical success factors, ensuring that success
can be measured
Project Methodology
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Two member subgroups were formed to research
technical and cultural aspects of project
Research data were gathered and processed using
The Industrial Technologist’s Toolkit for Technology
Management (Dr. John Sinn, 2004).
Synchronous and asynchronous online collaboration
tools were used to shape and define the project.
Additional input from Dr. john Sinn was integrated as
needed.
Team Member Organization Chart
Jim McKirahan
Team Leader
Richard Bruce
Assistant Team
Leader
Mark Revels
Secretary
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Troy Ollison
Miguel
Dominguez
Robert Morrison
Nirav Khichadia
Synchronous Communications
Example
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Asynchronous Communications
Example
9
Research Data Summary
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Data were collected and processed using
The Industrial Technologist’s Toolkit for
Technology Management (Dr. John Sinn,
2004).
ITTTM Tools used included Tool 7, 8, 9, 10,
11, and 12
Research Data Description, Tool 7
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Ongoing Process Control Plan (OPCP)
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P-Attribute Statistical Process Control
(PASPC)
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11
Used to insure controlled management of project
processes, using process specifications,
evaluation techniques, and corrective actions
Used to manage performance of key project
process variables
Research Data Description, Tool 7
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Cultural System Core Values (CSCVCBR)
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ISO/QS Audit, Objective Prioritization Plan
(ISOQSAOPP)
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12
Used to ensure entire team is cognizant of impact
of technological innovation and change on
cultural values.
Preliminary ISO auditing tool
Research Data Description, Tool 7
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Documentation System Design,
Communication (DSDC)
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Used to ensure and manage adequate project
documentation.
Research Data Description, Tool 8
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Open Agenda Tracking, Corrective Action
Form (OATCAF)
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Technological Driver, Change Assessment,
Innovation Analysis TDCAIA)
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Used to manage problems and issues that have
yet to be corrected.
Used to identify and assess change enablers and
drivers.
Research Data Description, Tool 8
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Applications/Process Engineering,
Innovation, Applied Research (APEIAR)
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Used to manage the need for further research,
engineering, or applied assessments in order to
enhance project success.
Research Data Description, Tool 9
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General Inspection System, P Data
Collection System (GISPDCS)
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Standard Operating Procedure Analysis
(SOGA)
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Used to manage performance of key project
performance variables.
Defines project process procedures/operations in
order to achieve process optimization.
Research Data Description, Tool 9
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General Cost Analysis (GCA)
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Used to manage financial performance of project,
including key financial performance indicators
such as break-even and return on investment.
Research Data Description, Tool 10
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Preliminary Technology Transfer,
Development and Resource Audit (PTTDRA)
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Quality Function Deployment (QFD)
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Used to manage developmental technology
transfer issue.
Used as a structured method in which customer
requirements are translated into appropriate
technical requirements for each stage of product
development and production.
Research Data Description, Tool 11
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Cultural Political Correctness Audit, Tradition,
Change Planning (CPCATCP)
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Failure Mode and Effects Analysis (FMEA)
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Used for identification and analysis of the impacts
that technology has on cultural and social issues
Used to rate and analyze process, design, or
product failures and effect in an effort towards
critical improvements
Research Data Description, Tool 11
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General Safety Inspection Checklist/Pareto
Chart (GSICPC)
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Used to examine and document safety issues in
an operational environment, which with
associated charts, will provide the foundation for
changes and improvements.
Research Data Description, Tool 12
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General Benchmarking/Auditing Process,
Systems (GBAPS)
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Used to determine variation between process,
products, or issues of different groups for the
purpose of general improvement.
Research Data Description, Tool 12
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Technology Transfer, Development,
Environment/Resources Assessment
(TTDERA)
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Used to make the technology systems more
environmental, resource, and technology transfer
appropriate; and to reflect these changes in other
necessary documentation systems .
Project Process Reflections
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Significant improvement occurred in the threaded
postings, tool documentation devices, and research
toward the technical project. Compilation dates have
been moved up to facilitate quality into the Phase
Portfolio.
The project is moving along well, but there are
issues. For example, I don't believe we have
determined exactly which vendor will be our supplier.
While these forms are great and collecting lots of
random information, they don't seem to be as well
suited for bringing consensus in the group…
Project Process Reflections
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Quality of work is improving by each team
member. Threads are improving and the
technical project is progressing nicely.
Team members need to become more
proficient and timely in the posting of this and
other tool documents.
Project Process Reflections
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The research our team is performing is continually
becoming more focused and complete as we move
toward our end project. At this point I think we have
more than enough information to accurately
understand the technical aspects of VoIP technology.
However, the cultural aspects are still somewhat
vague due to the lack of research our team has been
able to collect in this area.
Project Process Reflections
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The quality of work looks satisfactory but the
content may need to be directed more
toward the cultural aspects of implementing a
VoIP communication system in Honduras
and Chicago.
However, the cultural impact of implementing
VoIP may be minimal due to the close
similarities between the operation of VoIP
phones and traditional telephones.
Project Findings
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After some question as to the actual components
required to implement VoIP including the costs
involved, feasibility, cost effectiveness, and quality
issues, the tool forms defined and addressed the
project objectives.
The most difficult aspect to address with the
technical project, cultural influences upon our
technology transfer, although not fully developed,
emerged in the Phase Portfolio.
Project Findings
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In-house development of VoIP system cost
anticipated to be have initial cost greater
than $6000 as a result of technical
resources requirements. Ongoing costs will
also be incurred.
Outsourcing VoIP service to major supplier
(such as Vonage, Net2Phone) reduces cost
to $400 initial, with $20 per month ongoing.
Project Findings
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Outsourced system technology was tested
during synchronous meeting of 11/29/04.
Contact was established between Jim
McKirahan (Team Leader) in the U.S., and
Robert Morrison in Honduras.
Project Conclusion
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VoIP is real and ready for
use.
Outsourced solutions can
be very cost effective.
Network capabilities are a
fundamental consideration