Lorain County Community College
Engineering Technologies Division
Course:
Avaya Product Workshop
Product Manufacturer:
Cost:
An additional $200 (to the cost of the class)
Location:
Jenne University, Jenne Distributors
33665 Chester Road
Avon, Ohio 44011
(440) 471-3130
Credit Hours: 2
This 5-day workshop is designed to provide the student hands-on experience intended to develop
skills necessary to install, configure, design and implement a Voice over Internet Protocol (VoIP)
solution. The student will be introduced to the most up-to-date information on VoIP technologies
i.e. Quality of Service (QoS), packet switching etc. This workshop is unique in that it affords the
student the opportunity to interact with VoIP technicians pertaining to the Avaya IP Office system.
This instructor-led course mixes lecture, hands-on, and group activities to enhance the “learn-bydoing” style of training and closely emulates the conditions that a technician may encounter in an
actual work environment.
Upon completion of this course, students will be able to:
-Create a VoIP link across the LAN or WAN
-Create a secure Virtual Private Network (VPN)
-Install and administer the server based IP Office voicemail and software
-Install an IP Hardphone and PC IP Softphone
-Set up networking of IP Office systems, including Centralized Administration and Voice
Messaging
-Use Various IP Office software applications to troubleshoot a VoIP network
The Avaya IP Office 5-Day Hands-On Training Workshop will begin each day at 8:30AM
and will end at 4:30PM. Friday's class will end early afternoon. Jenne Distributors will
provide students lunch each day.