srgb SRG Bangladesh Limited The Company A Private independent Research and Management Consultancy Company Successful Business and Growth since 1987 Research Based Marketing and Business Consultancy Global Research Facilities 2 Our Vision To be the Fundamental Resources for Business Intelligence, Measurement, Knowledge and Tools that are Used Systematically for Achieving Higher Levels of Market Performance and Stakeholder Value 3 OUR Goal Creating Business & Adding Value to Businesses 4 WE LISTEN Full understanding and definition of client needs Client involvement Flexible Approach Commitment to the “extra step” 5 Strategic Business Units SRGB full range of business services is delivered through three distinct operating divisions: Centre for Research & Management Consulting Centre for Continuing Professional Development Centre for Data Processing & Analysis 6 Strategic Business Units … Centre for Research & Management Consulting concentrates on providing consolidated business management and development research solutions. Centre for Continuing Professional Development offers wide range of skill development programs for practicing and prospective business professionals to enhance their experience and functional capability. Centre for Data Processing & Analysis offers a spectrum of digitization services, which covers almost every document conversion process including data, text, PDF, illustrator and XML/SGML conversion services. 7 Centre for Research & Management Consulting AREA OF SERVICES * MANAGEMENT CONSULTING * DEVELOPMENT CONSULTING * BUSINESS CONSULTING * MARKET RESEARCH & CONSULTING * TRAINING & CAPACITY BUILDING 8 MANAGEMENT CONSULTING Corporate Re-engineering/Re-structuring Management system development Management support services Management skill development and training Recruitment via search & selection Compensation survey & planning Organization of training programs, seminars, workshops, conferences, etc. 9 DEVELOPMENT CONSULTING Environment Agriculture & Forrest Fishery Poultry & Livestock Energy & Power Telecommunication & IT Health & Population Education Other Sectors 10 BUSINESS CONSULTING Project designing Technology transfer Financing & investment proposal Techno-feasibility study Market study & research Business/Market plans Sectoral/Sub-sectoral study 11 MARKET RESEARCH & CONSULTING Fieldwork Services Primary Research Information Provision and Secondary Research Syndicated Research & Reports Custom Research Consulting 12 FIELD WORK SERVICES We are proficient in all kinds of fieldwork services, both quantitative and qualitative. On top of that, we provide data processing services for established primary data Questionnaire design with coding and testing Fieldwork Management Solutions Quantitative • • • • • • • • • Desk research In-house placement Telephone survey Mail survey Face-to-face Household door-to-door Interview Street interception In-store interviewing 13 FIELD WORK SERVICES …. Qualitative • • • • • • • • Focus Group Discussion (FGD) Mini-group Discussion In-depth Interview Key Informant Interview PRA, RRA, VIPP Participatory Mapping Participant Observation Mystery Shopping Data Processing Services • Data Entry & Validation • Data Reorganization • Data Analysis • Write up of Findings 14 WE RESEARCH … with an INTERNATIONAL view … providing interpretive and ACTIONABLE results … giving you a full marketing strategy We comply with the ICC/ESOMAR International Code on Market and Social Research 15 MARKETING RESEARCH Advertising Testing Brand Equity Brand Positioning Concept/Prototype Testing Concept Development Market Analysis Motivational Research Name/Pack/Product Testing Pricing Research Promotions Research Segmentation Studies Creative Development Research Mystery Shopping/Observation Competitor Profiles Market Modeling Retail Research Tracking Studies Usage and Attitude Studies Customer Satisfaction/Retention Corporate Image and Awareness Employee Attitude Partner Searching Database Investment feasibility Consultancy 16 Qualitative Research SRGB is a well established provider of qualitative research services to local and international clients. To ensure best possible service to our clients, SRGB teams the best local professional talents with solid international experience. SRGB consistently invests in the training and development of qualitative staff at all levels, through in-house and external training courses. 17 Qualitative Research SRGB Offers Well-trained moderators/facilitators and executives who understand their own culture and the nuances of the market Strong central control management of qualitative research operations to ensure consistently high standards of work In-depth experience of the practicalities of conducting qualitative research in expanding and emerging markets Sensitive and thorough analysis of findings and practical recommendations. 18 OTHER RESEARCH/SERVICES Trade Research Business to Business Research Market Measurement Surveys Customer Satisfaction Surveys Market Assessment Surveys Concept Tests Corporate Image Study Product Purchaser Profiling Customer Satisfaction Research Sales Force Image Study 19 Our Market & Industry Experience * * * * * * * * * * * * * * * Fast Moving Consumer Goods (FMCG) Retail & Trade Telecommunications Textile & Clothing Consumer Electronics Computer, IT and Internet (ICT) Financial Services Professional Services Hospitality Industry Media & Publication Health & Population Energy & Power Education Environment Agriculture, etc 20 Our Products Experience SRGB has conducted extensive research in the following product categories/areas * Foods (processed, snack, frozen) * * * * * * * * * * * * * * * Hot And Cold Beverages Confectionery & Sweet Stuff Infant Foods Personal Care Products Cosmetic/Perfumes Toiletries Pharmaceuticals Detergents Household Durables Household Cleaners Textile & Clothing Dyes & Chemicals Paper & Paper Converting products Milk & Milk Products Packaging * * * * * * * * * * * * * * * Hotels/Restaurants Finance & Insurance Banking Services Travel And Tourism Fashion Jewelry Lifestyles Social Services/Products Toys Fertilizers And Pesticides Jute & Jute Products Steel & Engineering products Fruit & Fruit Processing Products Electronics & Household equipment Hospital/Clinic Edible oil & oilseeds 21 STUDY EXPERIENCE Sector/Sub-sector Studies: 700+ studies Market Research: 1000+ studies Business Plan Development: 400+ studies Techno-Feasibility Studies: 700+ studies Management Consulting: 100+ studies Managing/Agency Services: 6 Turnkey Project Services: 30+ Training Programs Conducted: 1,000+ Development Sector Studies: 300+ 22 KEY CLIENTS OVERSEAS BHP-Engineering, Australia BHP-Laysaght (SEA) Pte Ltd, Singapore SKF Distribution Asia Pte Ltd, Singapore International Trade Centre (ITC), Switzerland Dacom Corporation, Korea Fullway Enterprises Co Ltd, Taiwan Kalasha Woolen Industry (Pvt) Ltd, Nepal Tashi Group of Companies, Bhutan Bharat Starch Industries Ltd, India Tessival SPA, Italy G P Group of Companies, Thailand Singer, USA Mitsubishi Corporation, Singapore Kuraray Specialties Pte Ltd, Singapore Cisco, USA Standard Chartered Bank, Singapore Carana Corporation, USA TOTAL FINA ELF, France Johnson & Johnson Ltd, India Nokia, Norway Princeton Survey Research Associates Int’l, USA Syngenta, UK Pew Research Centre, USA HSBC, Hong Kong Microsoft, USA Ecotech Pty Ltd, Australia Tianjin Machinery Import Export Group, China Cairn Energy, UK Hewlett-Packard (HP) Asia Pacific Pte Ltd, Singapore Habib Bank Ltd, Pakistan Telenor, Norway SK Telecom, Korea Tata Group, India 23 KEY CLIENTS International/Donor Agencies/NGOs World Bank/IFC Asian Development Bank (ADB) UNICEF UNFPA UNEP UNDP UNIDO International Labour Organization (ILO) World Health Organization (WHO) World Food Program (WFP) International Labour Organization (ILO) Commonwealth Secretariat (COMSEC] International Jute Organization (IJO) JICA Bangladesh Canadian International Development Agency (CIDA) United States Agency For International Development (USAID) CARE Bangladesh, Dhaka Government Ministries/Departments Ministry of Environment & Forest, GoB Ministry of Jute, GoB Ministry of Health & Family Welfare, GoB Department of Environment (DOE), GoB Ministry of Textile, GoB Bangladesh Corporate Basic Bank Ltd, Dhaka M M Ispahani Ltd, Chittagong Sena Kalyan Sangstha (SKS), Dhaka Givenchy Group of Industries, Dhaka Sea Resources Group, Dhaka MIDAS, Dhaka IDLC Bangladesh Ltd, Dhaka Bashundhara Group Rangs Group Runner Group 24 KEY CLIENTS Lever Brothers (Bangladesh) Ltd, Chittagong Tripti Industries, Dhaka British America Tobacco Ltd, Dhaka Anlima Group, Dhaka Alfa Tobacco Group, Dhaka Bell Corporation, Dhaka Rangs Electronics Ltd, Dhaka Giant Group, Dhaka Grameen Uddog, Dhaka Grameen Shamogree, Dhaka Baraka Group, Dhaka Brothers Group, Dhaka Olympus Foods Ltd, Dhaka Mia Group, Dhaka Ohmie Fashion Jewelry Ltd [A Bangladesh-Korea Joint Venture], Dhaka Toka Ink (BD) Ltd (A Bangladesh-Japan Joint Venture), Dhaka A K Khan Group, Chittagong McDonald Bangladesh Ltd, Dhaka Bengal Group of Industries, Dhaka Multimode Group, Dhaka Mutual Group, Dhaka Modern Errection, Dhaka Quasem Group of Companies, Dhaka Olympic Industries, Dhaka J K Group of Companies, Dhaka Sino Bangla Industries Ltd, Dhaka 25 OUR ASSOCIATES We have associates in almost all the leading countries of the World and in a position to draw consultants/expertise from a wide area of services. Following is the list of few Key Overseas Associates For Development Study Chemonics International, USA IDP Education, Australia Atkins Limited, UK Coffey International Development, Australia Oxford Policy Management Limited (OPML), UK Sofreco, France Ovum Consulting, UK ICRA Management Consulting Services (IMaCS), India Castalia, USA Nomura Research Institute Ltd, Japan GOPA Consultants, Germany SPM Consultant, Sweden AECOM, USA SPAN Consultants, The Netherlands Petroleum Expertise, UK PINZ Education Global Specialists, New Zealand Tetra Tech, USA 26 OUR ASSOCIATES … For Qualitative & Quantitative Study Princeton Survey Research Associates Int’l (PSRAI), USA TNS Asia-Pacific Synovate Asia-Pacific Access Markets International (AMI) Partners, Inc, USA AQ Services International, Singapore Efficience3, France Springboard Research, Singapore Acorn Marketing and Research Consultants, Hong Kong Cegedim Strategic Data, Singapore PT. Multi Area Conindo (MACON), Indonesia Insight Research Group, UK Ipsos Asia-pacific Myanmar Survey Research, Myanmar Business Insights & Solutions (Pvt) Ltd, Sri Lanka Think Associates, Maldives Market-Xcel Data Matrix Pvt. Ltd, India Marketing & Advertising Research Services, Pakistan Opinion Research Center of Afghanistan Total Management Services (TMS), Nepal Sherpa Consultancy, Bhutan 27 Commercial Network SRG Bangladesh Limited (SRGB) is a member of WIN-GIA Network 28 Award & Recognition SRG Bangladesh Limited (SRGB) has received the International Star for Leadership in Quality Award 2012. Recognized for Commitment to Quality, Leadership, Technology and Innovation, SRGB represents success for Bangladesh in the Business World. The ISLQ International Star for Leadership in Quality Award acknowledges the strong commitment of SRGB to quality and excellence. SRGB is made up a team oriented towards the continuous improvement of processes, striving for an important role in the leadership of the business world. 29 International Star for Leadership in Quality Award 2012 30 Professional Membership ESOMAR (European Society for Opinion & Market Research) WAPOR (World Association for Public Opinion Research) CASRO (Council for American Survey Research Organizations) MRA (American Marketing Research Association) MRS (Market Research Society of UK) MSPA (Mystery Shopping Providers Association) Asia-Pacific IMCB (Institute of Management Consultants Bangladesh) an affiliate of ICMCI (International Council of Management Consulting Institutes) 31 Professional Membership … 32 Country Coverage We WORK in Bangladesh India Pakistan Sri Lanka Nepal Bhutan Maldives Myanmar Afghanistan Others 33 RESOURCE PERSONNEL Moreover, in addition to having a competent team of full-time keypersonnel, SRGB takes pride in having available the multi-discipline expertise of the leading professionals of the country as and when warranted by the respective study requirement. The resource pool is a combination of reputed scholars, teachers, consultants, economists, bankers and business executives making it a comprehensive as well as extensive base of expertise that can readily link every-day business decisions with higher concepts and advanced practices. SRGB’s consultants’ database comprises both local and international experts with appropriate expertise in various sectors. In delivering our services, SRGB also has the capacity to draw upon the expertise of its overseas associates spreading worldwide. 34 Key Person of the Firm M SAIDUL HAQ MBA, CMC (Australia), FCIM (UK), FIMC President/CEO MBA from Institute of Business Administration (IBA), University of Dhaka, Bangladesh CMC (Certified Management Consultant) from Institute of Management Consultants, Australia Fellow (FCIM), The Chartered Institute of Marketing, UK Fellow (FIMC), The Institute of Management Consultants Bangladesh [IMCB] About thirty (30) years experience in Management Consulting and Market Research Conducted and managed hundreds of research and consulting projects as Project Director/Team Leader Organized and conducted hundreds of training programs, workshop, seminar, technical presentation Extensive experience in business/trade promotions, investment and joint venture match-making Retainer consultant/adviser of about a dozen leading business houses in Bangladesh Working Experience with many international organizations including World Bank, IFC, ADB, ILO, USAID, CIDA, UNDP, UNIDO, UNICEF, UNEP, SDC, Commonwealth Secretariat, etc. Founder President of the Institute of Management Consultants Bangladesh [IMCB] Trustee of The International Council of Management Consulting Institutes [ICMCI] Member of Global “Think Tank” of SBCI (Sustainable Building & Climate Initiative) of UNEP Former National Representative for Bangladesh and Member of European Society for Opinion and Market Research [ESOMAR] World Association for Public Opinion Research (WAPOR) Member of the American Marketing Research Association [MRA] Member of Council for American Survey Research Organizations (CASRO) Member of American Association for Public Opinion Research (AAPOR) Member of the Market Research Society (MRS), UK Director of the Executive Board of Mystery Shopping Providers Association (MSPA) Asia-Pacific Widely traveled person and visited more than hundred countries/cities of the world Conferred Asian Grid Leadership Award 2012 from India for Excellence in & contribution to Management Consultancy 35 Manpower Strength SRGB readily acknowledges the contribution of the professional personnel under regular employment of the company. The rapid growth and unmatched reputation of SRGB have surely been possible only due to the superb level of sincere service rendered by these professionals. Following is a brief categorized description of the firms' present manpower: Management 12 Administration & Accounts 09 Professional 21 Data Processing 08 Support 07 Total 57 36 Field Strength 800+ Interviewers All Graduates and Trained Stationed at all Thana (Police Stations) in Bangladesh 37 OUR FACILITIES CenTel equipped with 30+telephone lines Reproduction Centre equipped with photocopies, scanner, printers (color & B/W), etc. Media Centre with TV, VCR and other audio/video projection and recording equipments, multi-media, overhead projector, etc. ICT Centre with desktop computer, laptop, server, UPS, IPS, hand held device, cellular phone, internet, etc and software library with latest software for data processing, spreadsheet, presentation, database, accounting, desktop publishing custom, etc. Office, centrally located independent three storied building , air conditioned with back-up power generator capable to run all the equipments of the office. 38 WORKING WITH SRGB Direct Involvement Understanding your Business Issues Research and Consultancy Quality and Flexibility Internal View and Experience Actionable Results Continued Involvement So let’s talk ..... 39 Thanks! Centre for Research & Management Consulting SRG Bangladesh Limited House 12, Road 2A (Chairmanbari), Banani, Dhaka 1213 PO Box 7092, Dilkusha, Dhaka 1000, BANGLADESH Tel: +880 2 9851853, 9852805, 9871927, 9871059, 9870915 Fax: +880 2 9871436, eFax: +1 484 303 7583 E-mail: srgb@btcl.net.bd, srgbangladesh@gmail.com www.srgb.org 40