A Chrysler Preferred Lender

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Santander  Auto  Finance

  |  A  Chrysler  Preferred  Lender

     

Dealer  Frequently  Asked  Questions  

1.

Where  can  I  find  the  program  details?    

Your  SCUSA  Area  Sales  Manager  will   distribute  the  Sell  Sheet/Rate  Sheet,   which  contains  all  the  program  details.  

In  addition,  program  information  is   available  anytime  –  via  the  Chrysler  

DealerConnect  Portal  under  the  

Santander  Auto  tab.  You  can  also  find   many  documents  on  our  Web  site  

SantanderAuto.com/Chrysler   under  

“Dealer  Resources.”    

2.

What  collateral  is  eligible  for  the   program?    

NEW  cars  (2011  and  2012  vehicles,  

5,000  miles  or  less  and  never  been   titled)  are  eligible  for  the  program.  

Chrysler  plans  to  update  and  change   the  model  mix  monthly.  They  will   communicate  the  eligible  vehicles   through  the  DealerConnect  Portal.    

3.

Does  collateral  always  have  to  be   attached  to  an  application?

 

YES.  Dealers  MUST  submit  a  VIN   number  with  every  application.  Applications  without  a  VIN  can’t  be  processed  under  the  program.    

4.

Will  GMAC  declines  be  passed  through  to  SAF?

   

No.  When  applications  are  declined  from  GMAC,   YOU  MUST  RESUBMIT   the  application  to  Santander  

Auto  Finance  through  RouteOne  or  DealerTrack.  This  will  ensure  that  your  deals  will  receive  the  special   rates/terms  provided  to  you  through  our  program.    

5.

What  customers  are  eligible  for  this  program?

   

The  program  is  primarily  designed  for  customers  with  FICO  scores  of  650  and  lower.    

6.

What  are  the  funding  requirements  for  this  program?

 

Most  tiers  have  no  stips  but  you  can  refer  to  the  document  “Funding  Checklist”  available  via  your  

DealerConnect  Portal  or  the   SantanderAuto.com/Chrysler   Web  site.  Stips  vary  by  risk  tier.    

7.

Is  there  a  down  payment  requirement?

   

Many  tiers  have  no  minimum  down  payment,  but  the  minimum  amount  changes  by  risk  tier.    

© 2010 Santander Consumer USA Inc. | Confidential and Proprietary | All Rights Reserved | Rev. 05/21/2010

 

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8.

How  do  I  know  that  Santander  Auto  will  give  me  the  best  deal  for  my  650  and  lower  business?

 

The  arrangement  we  have  with  Chrysler  virtually  guarantees  that  our  payment  calls  will  be  significantly   more  desirable  than  those  offered  by  other  lenders  in  the  space.  We  will  have  more  approvals,  and  far   better  rates  and  prices.  

9.

Are  back-­‐end  products  available  to  add  to  the  contract?

 

Yes,  back-­‐end  is  available  as  long  as  it  fits  within  your  LTV.    

10.

Will  there  be  dedicated  buyers  for  this  program?

 

If  you  currently  work  with  an  SC  USA  buyer,  you  will  remain  with  that  buyer.  All  new  dealers  will  be   assigned  a  Santander  Consumer  USA  buyer.    

11.

How  long  will  it  take  deals  to  be  funded?

 

Once  these  contracts  are  in-­‐house,  clean  packages  are  generally  funded  within  24  hours.    

12.

Are  self-­‐employed  customers  permitted?

 

Yes,  we  will  accept  self-­‐employed  customers  with  the  most  recent  filed  and  professionally  prepared  

  tax  return  and  the  last  three  months  of  personal  bank  statements.  

13.

Can  I  rehash  contracts?

 

Yes,  you  can  negotiate  deal  terms  with  your  buyer.  

14.

What  is  the  participation  split  and  how  is  it  calculated?

 

The  split  is  75/25  and  is  calculated  in  using  the  ratio  method.    

15.

If  I  don’t  want  participation  can  I  get  a  flat  instead?

 

Yes,  flats  vary  based  on  tier,  and  will  be  stated  on  your  callback.      

16.

Is  there  look  to  book?

 

No.  There  is  no  look-­‐to-­‐book  ratio.    

17.

Are  there  up-­‐front  verifications?

 

No.    

18.

How  can  I  check  my  deal  progress?

 

Check  funding  status  through  the  Santander  Consumer  dealer  extranet  at   https://dealer.SantanderConsumerUSA.com.

 Your  Area  Sales  Manager  will  give  you  your  username   and  password.    

© 2010 Santander Consumer USA Inc. | Confidential and Proprietary | All Rights Reserved | Rev. 05/21/2010

 

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CONTACT  INFORMATION  

Credit  Hours  

We  have  extended  underwriting  hours  Monday  

–  Friday  until  6:30  p.m.  (Central  Time),  

Saturdays  9:30  a.m  –  6:00  p.m  (Central  Time),     and  most  holidays.    

Credit  Analyst  Toll-­‐free  Phone  Number  

(888)  540-­‐5626,  option  1  

Credit  Analyst  E-­‐mail  

The  best  way  to  reach  your  buyer  if  you  cannot   reach  them  by  phone  is  to  e-­‐mail  them  with   the  application  ID  number  and  the  question   you  have.  You  can  e-­‐mail  most  buyers  by   typing  in  the  buyer's  first  initial  and  their  last   name,  followed  by  

"@santanderconsumerusa.com"  (Example:   jsmith@santanderconsumerusa.com)    

 

Indirect  Funding  Contact  Information      

Phone  (800)  877-­‐4696    

Fax  (800)  215-­‐7221  

Back  end  Products  Address  

Santander  Consumer  USA    

P.O.  Box  25120  

Lehigh  Valley,  PA  18002-­‐5120    

Lien  holder  Address  

Santander  Consumer  USA    

P.O.  Box  25120  

Lehigh  Valley,  PA  18002-­‐5120    

 

 

FedEx  Overnight  Mail  and  Contract  Packages  

Santander  Consumer  USA     eDocs  Program,  Suite  2039    

4054  Willow  Lake  Boulevard    

Memphis,  TN  38153  

UPS  and  Regular  U.S.  Postal  Service  and  

Contract  Packages    

Santander  Consumer  USA     eDocs  Program,  Suite  2039    

4070  Willow  Lake  Boulevard    

Memphis,  TN  38118    

First  Payment  Address  (before  deal  is  funded)    

Santander  Consumer  USA    

5201  Rufe  Snow  Dr.  Suite  400    

North  Richland  Hills,  TX  76180-­‐6036    

Regular  mail  

Customer  payments  (after  deal  is  funded)  and   payoff  checks    

Santander  Consumer  USA    

P.O.  Box  660633  

Dallas,  TX  75266-­‐0633    

Overnight  mail  

Customer  payments  (after  deal  is  funded)  and   payoff  checks  should  be  sent  to    

Santander  Consumer  USA    

1010  W.  Mockingbird  Lane  Suite  100  

Dallas,  TX  75247    

Loss  Payee  Address  (Insurance  Only)  

Santander  Consumer  USA  

P.O.  Box  47260  

Atlanta,  GA  30362-­‐0260  

© 2010 Santander Consumer USA Inc. | Confidential and Proprietary | All Rights Reserved | Rev. 05/21/2010

 

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