James E. cain
Summary
Phone: 314.550-9370
e-mail: james@opentheshutter.com
PROJECT manager
Education
Functional project manager with over 10 years
experience delivering projects on time, within scope,
and under budget. Collaborates with management
and clients while coordinating activities to stay on
course. Works closely, effectively with all staff to
understand customer needs to accurately meet goals.
Missouri University of science & technology
PROJECT MANAGER ACCOMPLISHMENTS
Technical proficiencies
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First to develop a detailed workflow for all departments
at Insite Advice.
Replaced the outdated milestone management system
with a custom-designed 45-step workflow with 9 new
milestones.
Increased workflow tasks by 80% increasing accuracy.
Increased efficiency in terms of projects completed by
30%.
Developed an excel macro to analyze SEO data and
generate a client-ready report within seconds, not hours
or days, improving efficiency by 98.75%.
Project projected to be completed in 8 weeks, was
instead completed in 3.5 weeks; instantaneous profits
and noted as successful endeavor.
Rolla, MO
Bachelor of Arts
St Louis college at meramec
Kirkwood, MO
Graphic Communication
Project management
CRM systems: ActiveCollab, Mavenlink, Telegence, WebMom,
Prospector Plus; Basecamp, Dropbox, Slack, Todo, IFTTT
Microsoft office
Word, Excel, VBA, Powerpoint, Outlook, MS Project
Adobe creative suitE & design programs
Photoshop, InDesign, Illustrator, Dreamweaver, Acrobat, Quark
Web-Design
HTML, CSS, WordPress
Social Media & SEO
PROJECT MANAGER duties
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Rely on SAP Portfolio to oversee a team from a
resource pool of 15 representatives, leading 10 to 15
projects simultaneously.
Use CRM, daily meetings, and IM to assess status and
coordinate with team on all tasks, adjusting for balance
of workloads, assessing target dates, and weighing
results against budgets & timeframe constraints.
Command client & team member needs analysis /
discovery meetings to overcome client objections,
determine initial information to develop superior
contract and project action item list.
Combats resistance with one-on-one and
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group training sessions.
Rely on custom-designed Gantt charts and
responsibility matrix to project and observe project’s
health, while identifying hurdles to improve future
projects at specific milestones.
Post-project team meeting to officially close project and
determine areas of improvement.
Work experience
INSITE ADVICE
July 2012 – Present
Project Manager
JAMES CAIN DESIGN
June 2008 – Present
Owner / Project Manager
/ Web & Graphic Designer
FARMERS INSURANCE / STATE FARM
June 2010 – November 2011
Manager / Insurance Agent
AT&T
March 2000 - April 2010
Project Manager / Customer
Service / Sales
Facebook, Twitter, Google+, LinkedIn, Behance, Vocus, PRWeb,
PR.com, RavenTools, Adwords, Market Samurai,
pressreleasemonkey.com
Awards & certifications
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Dean’s List
Google Adwords Certification
Multiple commendations for job excellence in billing at AT&T,
including six-month “Count on Me” award.
“Employee of the Month” for June 2005.
Personally recognized by 4th line manager for superior
customer service.
Clients
ST. LOUIS
KETC, St Louis Symphony, Sunnen, Paric, Third Degree
Glass Factory, Mira, Crescent Condo.
NATIONAL
CCFM (Affiliate of the Archdiocese), Marriot Hotels, Best
Western, Sonic, Starrco, Brookshire Brothers Grocery, and
ICB International.
Strengths
Strategic Planning, Problem Resolution, Risk Management,
Communication Manager, Marketing Support, Leadership, Progress
Reports, SEO, Brand Sensitivity, Detail Oriented, Mentoring, Web
Design, Client Communication