Resume

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S

TEPHEN

P.

P

HILLIPS

stephen.p.phillips@outlook.com

WWW

.

LINKEDIN

.

COM

/

IN

/

STEPHENPPHILLIPS

615.495.3389

Qualifications Summary:

 Accomplished Web Development, Information Technology, and Digital Marketing professional with progressive experience acquired in a variety of Technical and Administrative environments.

Skills Summary:

 Digital Marketing

 Professional Services

 Networking

 Reputation Management

 Project Management

 Process Workflows

 SWOT Analysis

 Critical Thinking

 Web Content Management

 Information Technology

 Information Systems

 Social Media Strategy

 Desktop Publishing

 Keyword Research

 Work Breakdown Structure

 Positive Mental Attitude

 Content Development

 Email Marketing

 Copywriting

 Web Analytics

 Documentation

 Interviewing

 Recruiting

 Empathy

Experience: Digital Marketing Strategy & Data Quality Management (2008 - Present)

December 2014 – July 2015 HireRight: Client Retention & Account Migration Specialist (Interim Contract)

Nashville, Tennessee

 Special Projects contractor with industry leading background services firm assisting customer service and technical teams with account migration and client retention initiative.

October 2012 – October 2014 Bradley Arant Boult Cummings LLP: Marketing Technology Coordinator

Nashville, Tennessee

 Data Quality Management duties ensuring accuracy and timely processing of added and updated firm contacts

 Creating and distributing EMM blasts related to firm publications, newsletters, and events

 Managing 360˚ publication process for distinction listings, newsletters, bulletins, and other updates

 Triangulating communications between attorneys and proofreaders in draft review process

 Uploading and editing materials for firm publications using integrated CMS tools in CRM

 Helping with Business Development and Events Team initiatives as needed

 Helping lay groundwork for revitalized Social Media and SEO campaigns

Pushing Social Media engagement and awareness campaigns internally to spread organic reach 

 Executing Web Research tasks including LinkedIn searches to best gauge the highest degree of accuracy in maintaining attorney contact records

 Project ownership on massive Interaction Database Migration to Thomson Reuters (Hubbard One /

One North Interactive) CRM systems

 Performing miscellaneous Digital Marketing and Information Systems tasks as requested from related departments, including Business Development and Events personnel

Education: Trevecca Nazarene University College of Lifelong Learning, CIT 8 Cohort

March 23, 2015 – Present Trevecca Nazarene University

Enrolled in accelerated Computer Information Technology program for working professionals. Working towards Bachelors of Science degree with expected graduation in December 2016.

2012 – 2014 Nashville State Community College: Business Curriculum with Marketing Concentration

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Professional

Development:

S

TEPHEN

P.

P

HILLIPS

stephen.p.phillips@outlook.com

WWW

.

LINKEDIN

.

COM

/

IN

/

STEPHENPPHILLIPS

615.495.3389

Recent Technical Training and Study:

 2015 JavaScript Essential Training with Simon Allardice

 2015 Foundations of Programming: Fundamentals with Simon Allardice

 2015 WordPress 4.0 Essential Training with Morten Rand-Hendriksen

 2014 SEO: Keyword Strategy In Depth with Matt Bailey

 2014 Codecademy.com: HTML5

 2014 Codecademy.com: CSS3

 2014 Codecademy.com: Python

Technical

Knowledge:

 Binary

 WYSIWYG

 SharePoint

 SnagIt

 Firefox

 Google Scholar

 Visio

 W3C

 Twitter

 Hexadecimal

 Salesforce

 QA Testing

 Coding

 Weissman Scoring

 Google

 Project

 CompTIA

 Facebook

 Decimal

 FTP

 Notepad++

 Debugging

 Chrome

 Google AdWords

 Visual Studio

 ACM

 YouTube

Additional Experience:

2008 – 2011 Dominion Enterprises (Dealerskins): Web Production Specialist

Nashville, Tennessee

 Solving system and team-level challenges as a key member of the Web Production Team

 Supporting over 2,000 CMS-based websites while launching in excess of 75 websites a month

 Web Content Editing and Client Side Support (Copywriting, Keywords, XHTML, CSS, Graphics)

 Monitoring copy/content for quality, accuracy and effectiveness

 Developing creative content, default page content, and generated SEO content to meet clients web traffic, search, and social media objectives

 Working in high-pressure, ticket-based queue system promptly and accurately executing Production

Department Site Build tasks

 Using Project Scope docs, contracts, and checklists to successfully build out web ready client sites

 Facilitating work flow processes related to production websites ensuring continuity of support and services being accomplished to established company standards and internet best practices

 Maintaining accurate reports and customer records, including contracts, projects, sites, contacts, domains, third party services, work tickets, projects and account history

 System-wide upgrade projects to improve overall website performance and user experience including default SEO content rollout, frameless site conversions, and inventory platform migration

 Completing Web Support tickets as needed (modifying homepage graphics, video, interactive

JavaScript buttons, overlays, links, custom pages, custom forms, site wide content changes, etc.)

 Defining initial SEO strategy, data analysis, keywords, content, and site implementation

Maximizing client site visibility through Search Engine Optimization Best Practices

Guitar / Composition / Songwriting / Performance / Coaching / Instruction

I have played guitar for most of my life. I was born into a musical family and I’ve been a passionate advocate for artists & musicians my whole life. I am adept at many advanced musical concepts including improvisation, transposition, arrangement, music theory, and modality. I also possess a vast

repository of music knowledge and appreciation which spans generations and genres.

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