About The Trainer
Claimable under SBL
Susan Verghese has worked in the hospitality
training field for over 25 years which included hotel
schools and hospitality consultancies. She was
working in the housekeeping department of various
hotels for a number of years before she set her sights
on imparting her knowledge and experience to
students pursuing courses in hotel management.
Prior to her work experience, she attained relevant
academic qualifications which would aid her in
furthering her career both in the hospitality industry
as well as the education sector. This included a
Diploma in Hotel Management from Switzerland as
well as a Degree in Science majoring in Home
Economics. Susan was appointed to an executive
position in her first job at a resort after completing a
training stint in hospitality operations. Her
subsequent move to a prestigious city hotel proved
to be a good move since it was here she also
acquired a taste for conducting extensive training for
the staff of the housekeeping department. In 1987
she was certified as a Departmental Trainer for the
Hyatt International Corporation. Her move to the
education line in the hospitality industry was just an
extension of the capability she had in conducting
and facilitating training sessions. She has been
teaching and training for over 25 years in exclusive
hotel schools and hotels specializing in Certification
programs, Supervision, Train the Trainer,
Housekeeping and Hospitality English. She is a
Certified Instructor for the Educational Institute of
the American Hotel and Lodging Association
(AH&LA) as well as a Certified Hospitality Trainer
(CHT) for AH&LA. She is currently a consultant
trainer for MAHTEC, conducting certification
programs in Training and Supervision, Hospitality
English, Housekeeping both in city and resort hotels
as well as Diploma and Certification programs
offered by MAHTEC. She has upgraded her
professional qualification recently to include a CHT,
Certified Hospitality Trainer of the American Hotel
and Lodging Association and has facilitated the
CHT program for the Malaysian market.
She
has
upgraded
her
professional
REGISTRATION FORM
Submitted By:
Designation:
Hotel:
Invoice To:
GST Reg. No:
E-mail:
Phone:
Fax:
MAH Membership No.
PARTICIPANTS
Name
CERTIFICATE IN
HOUSEKEEPING
MANAGEMENT
Designation
1.
2.
3.
4.
5.
6.
Please contact Ms Suliati or Ms Maizatul at:C5-2, C5-4 Wisma MAH,
Jalan Ampang Utama 1/1,
One Ampang Avenue, 68000 Ampang,
Selangor
Tel : 03 – 4252 5332
Fax : 03 – 4251 9608
Email: mahtec@hotels.org.my or
general.mahtec@hotels.org.my
Website: www.hotels.org.my/mahtec
for further information on our comprehensive list of
training programs and course outlines.
10 - 13 AUGUST 2015
MAHTEC
TRAINING CENTRE,
KL
The Malaysian Association of Hotels Training and
Education Center (MAHTEC) is owned and
managed by the Malaysian Association of Hotels.
As the training arm of the Association, MAHTEC is
committed towards Human Resource Development
and strongly believes that investment in human
resource is the key factor for growth, sustainability,
productivity and profitability in the Malaysian
hospitality industry. In line with the organization’s
vision in striving towards service excellence,
MAHTEC has embarked on a range of training
programs and workshops designed exclusively for
the industry.
Introduction
This module describes the housekeeping
function in hotel operations. It identifies
effective workflow systems and describes
important elements in the housekeeping
function.
Certificate Assessment Criteria
As with most structured learning
experiences, participants in the Certificate
programme will have to successfully meet
the requirements for certification as
follows:
 Achieve 100% attendance for each
module
 Successfully complete all project work,
assignments & tests.
PARTNERS
Approved Training Provider
Course Outline
1. Definition of a Housekeeper
 Planning
 Organization
2. Identify typical cleaning responsibilities of
the housekeeping department
 Planning the work of the Housekeeping
Department
 Area inventory lists
 Frequency Schedules
 Productivity Standards
3. Human & Industrial Relations in
Housekeeping
 Creating good relationships in the
housekeeping department
 Motivation
4. Manage inventories of recycled and non –
recycled items
 Par levels
 Establishing Par levels
 Inventory Control
5. Control expenses in the
housekeeping(Budget Opex & Capax)
 Budget Process operating
 Capital budget
6. Planning manning and guest supplies in
relation to guestroom cleaning
 Scheduling
 The staffing guide
7. Develop procedures for public area and
other types of cleaning
 Front – of – the – House areas
 Other Functional Area
8. Manage the OJT Training ( Skills)
 Explanation on how training can
enable the best use of manpower
9. Safety and Security (OSHA)
 Housekeeping Safety
10. Managing an On – Premises Laundry
 Planning the On-premises laundry
Who Should Attend
The program is designed for
personnel who have 3 years
experience in a hotel or tourism
organization and hold at
supervisory position
industry
of work
– related
least a
Closing Date
All registrations must reach MAHTEC by
31st July 2015.
Time
Registration starts at 8.30 am on the first
day. Classes start at 9 am end 5 pm. Breaks
will be served at appropriate times.
Course Fee
*RM 950.00 - MAH Member
*RM 1,200.00 - Non-Member
Payment is required in advance to
guarantee seat reservation. Fees are
inclusive of manuals, coffee breaks and
lunch for the duration of the program.
Cancellation & Transfer
Full refund will be made for cancellations received in
writing or by fax at least 14 days before the course.
A 50% refund will be given if cancellation is received
7 days before the course. There will be no refund for
no-shows or cancellations, however substitute from
the same member hotel is allowed. Members who
are accepted on a complimentary basis and do not
show will be charged the member fee.
Disclaimer –MAHTEC reserves the right to make
changes to the venue, date, speaker including
cancellation of the workshop if warranted by
circumstances beyond its control
*Excluding GST