ALEXANDER TECHNOLOGICAL EDUCATIONAL INSTITUTION (A.T.E.I.) of THESSALONIKI
DEPARTMENT OF TOURISM MANAGEMENT
SCHOOL
Business Administration & Economics
DEPARTMENT
COURSE TITLE
HOURS PER WEEK
LECTURER
Rooms Division Management
3
Dr. Tania Kapiki
ACADEMIC YEAR
ECTS CREDITS
CONTACTS
tkapiki@tour.teithe.gr ,  2310791222,  2310797835, Office: Food Technology
Department (new building), Erasmus Mundus
Tourism
Management
2010/2011
6
COURSE SYLLABUS
COURSE DESCRIPTION
This course will provide analysis of the procedures followed in managing the rooms division of a hotel. Main
areas of study will include the front office and housekeeping. The student will become familiar with front
office operations and structure, sales of rooms and services, reservations, guest check-in and check-out, the
accounting process and the night audit. The functions of an effective housekeeping department,
housekeeping procedures and inspecting will also be discussed.
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OUTCOMES & OBJECTIVES
The objectives of this course are to help students understand, organize and perform effectively the
operations of the rooms division of a hotel. The course’s overall objective is to prepare the student for the
management career in the hospitality field. Through the study to be carried out with the use of visual aids
and on site visits, the student will become capable to:
-Be a successful seller of rooms and other services of the hotel
-Understand the reservations, check-in and check-out procedures
-Collaborate with his/her colleagues, as well as with the other departments of the hotel
-Offer high level services and contribute to the hotel’s security
-Plan, organize and control the room division’s operations
-Manage the front office and housekeeping personnel.
METHODS OF INSTRUCTION
Videos/DVDs, lectures and class discussions, case studies, group projects, student presentations.
Students will have the opportunity to participate in 2-3 field visits aiming at enhancing their learning
experiences associated with the course.
ASSESSMENT METHODS
Students will be evaluated by one written research project: 50%, project presentation (Power Point format):
20%, attendance and class participation 30% of the final grade.
LIST OF REFERENCES
Books:
-Managing Front Office Operations, 8th edition, Michael L. Kasavana and Richard M. Brooks
-Managing Housekeeping Operations, 2nd edition, M. Kappa, A. Nitschke, P. Schappert
-Managing Housekeeping Operations, Revised 3rd edition, Aleta A. Nitschke and William D. Frye
-Professional Management of Housekeeping Operations, Robert J. Martin
Course Title: Rooms Division Management
1
ALEXANDER TECHNOLOGICAL EDUCATIONAL INSTITUTION (A.T.E.I.) of THESSALONIKI
DEPARTMENT OF TOURISM MANAGEMENT
-Security and Loss Prevention Management, 2nd edition, Raymond C. Ellis Jr. and David M. Stipanuk
-Quality Sanitation Management, Ronald F. Cichy
-Managing Technology in the Hospitality Industry, 5th edition, Michael Kasavana, John j. Cahill
-Front Office Management and Operations, Deveau Linsley and Patricia / Portocarrero Nestor / Escoffier
Marcel
-Front Office Operations, Dix Colin and Baird Chris
-Front Office, Abbott Peter – Lewry Sue
-Rooms at the Inn: Front Office Operations and Administration, Foster Denis
-Hotel Front Office Management, James A. Bardi
-Accounting for Hospitality Managers, 5th edition, Raymond Cote
-Accounting for Club Operations, Raymond S. Schmidgall and James W. Damitio
-Basic Hotel & Restaurant Accounting, 6th edition, Raymond Cote
-Front Office Operations and Night Audit Workbook, Moreo Patrick – Sammons Gail – Dougan Jim.
Internet sites:
 http://www.hospitalitynet.org (Hospitality net, on-line magazine)
 http://www.traveldailynews.com (Daily travel and tourism news portal)
 http://www.hotelnewsresource.com (Hotel news resource)
 http://www.hotelmule.com (On-line community for hospitality and tourism industry professionals)
 http://www.4hoteliers.com/ (Hospitality, Hotel & Travel News)
 http://www.unusualhotelsoftheworld.com (Guide to unique and unusual hotel properties).
OUTLINE
WEEK #1
WEEK #2
WEEK #3
WEEK #4
WEEK #5
WEEK #6
WEEK #7
WEEK #8
WEEK #9
WEEK #10
WEEK #11
WEEK #12
The lodging industry and hotel organization.
Front office operations.
Reservations.
Check-in.
Guest services. Security.
Front office accounting.
Check-out. Night audit.
Housekeeping management.
Principles of front office management.
Front Office Human Resources Management.
Project presentations.
Project presentations.
Course Title: Rooms Division Management
2