Building
Assessment
Centers for a
Flat World
Presented by:
William C. Byham, Ph.D.
Chairman & CEO
Development Dimensions International, Inc.
October 2014
1
© Development Dimensions Int’l, Inc., MMXIV. All rights reserved.
2
© Development Dimensions Int’l, Inc., MMXIV. All rights reserved.
A Brief History of
Assessment Center
Technology –
Post AT&T
Management Progress
Study
3
© Development Dimensions Int’l, Inc., MMXIV. All rights reserved.
Use of Video Recordings and
Video Connections
1.
More reliable assessor judgments
–
Better and faster training of assessors
– Assessor certification
– Specialization of assessors
– Professional assessors
As a stimulus
3. Time shift
4. Place shift
5. Synchronous
2.
4
© Development Dimensions Int’l, Inc., MMXIV. All rights reserved.
What year was video first
used in
assessment centers?
5
© Development Dimensions Int’l, Inc., MMXIV. All rights reserved.
1968
6
Michigan
Bell Telephone © Development Dimensions Int’l, Inc., MMXIV. All rights reserved.
Congress picture
7
© Development Dimensions Int’l, Inc., MMX. All rights reserved.
Algorithms
Algorithms
Algorithms
Algorithms
Algorithms
Algorithms
Algorithms
8
© Development Dimensions Int’l, Inc., MMXIV. All rights reserved.
What is the year of the first
use of algorithms to aid in
assessment judgment?
9
© Development Dimensions Int’l, Inc., MMXIV. All rights reserved.
1966
10
© Development Dimensions Int’l, Inc., MMXIV. All rights reserved.
Congress picture
3rd International Congress on Assessment Center Methods
May 1975
© Development Dimensions Int’l, Inc., MMXIV. All rights reserved.
11
Quebec, Canada
12
© Development Dimensions Int’l, Inc., MMXIV. All rights reserved.
First Use of Computers?
13
© Development Dimensions Int’l, Inc., MMXIV. All rights reserved.
Computers
•
•
•
1980’s
Replace method of
delivery of inbasket and other
simulations (e.g.,
analysis exercise)
Aid in report writing
Analytics
14
© Development Dimensions Int’l, Inc., MMXIV. All rights reserved.
First- and Second-level Management
Proficiency in Interaction Competencies
80
60
40
20
0
Low
Proficiency
Limited
Moderate
Strong
Proficiency Proficiency Proficiency
Country 1
Country 2
n = 6,191 Managers who went through Manager Ready
15
© Development Dimensions Int’l, Inc., MMXIV. All rights reserved.
Exceptional
Proficiency
First Use of Technology in the Assessment
of Key Actions (Sub-Competencies)
16
© Development Dimensions Int’l, Inc., MMXIV. All rights reserved.
DDI Calls the Behaviors within a Competency
“Key Actions ”
SM
Competency 2
Competency 3
B B
Competency 1
B
B
B
B
B
B
B
B
B
B
B
B
B
B
B
B
B
B
B
B
B = Behaviorally-defined Key Actions
17
Competency 4
©©Development
DevelopmentDimensions
DimensionsInt’l,
Int’l,Inc.,
Inc.,MMXIV.
MMXI. All
Allrights
rightsreserved.
reserved.
Delegation
•
Determine what to delegate
• Determine to whom to delegate
• Explain the purpose and importance of
delegation
• Clarity of delegation
• Plan for follow-up, evaluation of outcomes
• Close—check for understanding and
agreement
18
© Development Dimensions Int’l, Inc., MMXIV. All rights reserved.
Advantages of Assessing
at the Key Action Level
1.
2.
3.
4.
Can generalize insights to shifting
organization needs.
Better understanding of why a person is
recommended or not
More precise development insights—
where an individual should focus during
training and development
Facilitates “Deliberate Practice”
Actionable!!
19
© Development Dimensions Int’l, Inc., MMXIV. All rights reserved.
Traditional Assessment Center
10 Competencies
X
4 Observations Each
=
40 Data Points
20
© Development Dimensions Int’l, Inc., MMXIV. All rights reserved.
Manager Ready Assessment Center
10 Competencies
X
Average 5 Key Actions Each
X
4 Observations Each
=
200 Data Points
Actual Manager Ready Data Points = 237
21
© Development Dimensions Int’l, Inc., MMXIV. All rights reserved.
35th International Congress on Assessment Center Methods
October 20 – 21, 2010
© DevelopmentSingapore
Dimensions Int’l, Inc., MMXIV. All rights reserved.
22
Assessment
Centers for a
Flat World
23
© Development Dimensions Int’l, Inc., MMXIV. All rights reserved.
We Want to Accomplish Three Things
with Technology:
DECREASE
COST
INCREASE
SPEED
24
INCREASE
QUALITY
(Reliability and Validity of
Human Assessment)
© Development Dimensions Int’l, Inc., MMXIV. All rights reserved.
25
©
© Development
Development Dimensions
Dimensions Int’l,
Int’l, Inc.,
Inc., MMXIV.
MMXII.
MMXI. All
All rights
rights reserved.
reserved.
Same Person Assessed by
Two Assessors
Assessor #1
Decision-Making
Assessor #2
Far Above Expectations
5
5
Above Expectations
4
4
Meet Expectations
3
3
Below Expectations
2
2
Far Below Expectations
1
26
1
© Development Dimensions Int’l, Inc., MMXIV. All rights reserved.
Go for Perfect Agreement!
2
4
1
3
5
2
4
1
3
5
27
© Development Dimensions Int’l, Inc., MMXIV. All rights reserved.
Go for the Sweet Spot
DECREASE
COST
INCREASE
SPEED
28
INCREASE
QUALITY
(Reliability and Validity of
Human Assessment)
© Development Dimensions Int’l, Inc., MMXIV. All rights reserved.
29
© Development Dimensions Int’l, Inc., MMXIV. All rights reserved.